We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Intown Luray

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
BEST WESTERN Intown Luray
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

339 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 322: English reviews
Start your review of BEST WESTERN Intown Luray
 Click to rate
Richmond, United States
Reviewed 1 week ago

Maid service weak to non-existent during my six day stay. Dirty towels from prior guest left in room. No fresh linens or bed making during my stay. Excuses when complaints presented to front desk. Staff friendly and helpful for most part. No full time restaurant. Breakfast only. Probably one of the area's better hotels but after my last trip here...

Review collected in partnership with Best Western
 Report
Helpful?
Thank valeriea735
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am sorry that you had a ruff stay , we are in a transition period with our housekeeping staff and our management team is taking a more active role in there training and inspection of there quality.

Perry Hall
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

Great location, close to caverns. Italian restaurant right next door. Parking in front of the room. Free internet. Nice beds and comfortable pillows. In room microwave and refrigerator were a pleasant surprise !!!

Review collected in partnership with Best Western
 Report
Helpful?
Thank rmcespedes
About Hotel's Favourite Review
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glad that you enjoyed your stay with us. I am also glade to here you enjoyed some of the local attractions and dinning options.

Virginia Beach, Virginia
Reviewed 1 week ago

Pictures are deceiving!! We arrived at 1:45pm for a 2pm check in with no one in the parking lot - at 2:10pm our room was still being cleaned. All the while having the pool being power washed right in front of the room which the owner told them to stop (that's about the only thing that was done right). The...

Review collected in partnership with Best Western
 Report
Helpful?
Thank 206mindyv
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am sorry that you had a ruff stay . We do have mostly new housekeepers and are in the process of prepping the hotel for the upcoming summer season. I will be taking a ore active role in the training and inspection of our housekeeping staff. I am sorry that your having card issues, each bank process card differently...

Toronto, Canada
Reviewed 16 March 2017 via mobile

Clean comfortable basic hotel, easy access location. 2 restaurants very close by , NO free breakfast but good room prices, so eat at restaurant with the discount coupon they give u. Not fancy but great for overnight, good wifi and TV.

 Report
Helpful?
Thank OntarioCanuck1
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glad that you enjoyed your stay with us. I am also happy to hear the you enjoyed our wifi and tv, and some of the local restaurants.

Washington DC, District of Columbia
Reviewed 1 March 2017

Not the best for curb appeal, but the staff were very pleasant and helpful, the room was clean, the bed very comfortable and we had a great night sleep. This is very close to the Caverns and downtown Luray, and right next to the amazing Gennaro's. Ask for the top floor, we had the far end room so only one...

 Report
Helpful?
Thank Susan116
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glad that you had a good stay with us, We are working on a few projects that I hope will increase our curb appeal for the future.

Philadelphia, Pennsylvania
Reviewed 21 February 2017

The hotel is very basic. It was fine as a base for a weekend hiking in Shenandoah. Old Rag is about an hour from here, which is just about the closest you can get if you are staying at a hotel in the area.

Review collected in partnership with Best Western
 Report
Helpful?
Thank phishnets
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glad to see we meet your hotel needs for your hiking trip.

Jacksonville
Reviewed 15 February 2017

The Best Western is convenient and well priced. Everything works and breakfast is a great value. The pillows not so great. The Internet is quite fast although can be quirky if you leave it on all night. The personnel is very pleasant and have a good grip on what they are supposed to do under most situations. Well located near...

Review collected in partnership with Best Western
 Report
Helpful?
Thank Andrew R
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glade to hear that you had a good stay with us. I will look into the pillows and see what we can change to improve these. I am glade that you enjoyed your breakfast at Alexander's, and that or personnel was accommodating .

Portsmouth, Virginia
Reviewed 6 February 2017

It was a great night sleep, I got exactly what I paid for. I didn't get the chance to eat in the attached restaurant, but there was an amazing Italian restaurant right off the property. I was impressed overall especially considering it was off-season in Luray!

Review collected in partnership with Best Western
 Report
Helpful?
1Thank 357carriet
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glade that you had a good stay with us. I hope you can stay again soon, and that you will be able to enjoy breakfast at Alexander's on your next stay.

Gloucester, Virginia
Reviewed 16 January 2017

We choose the Best Western because we were traveling with our dog. Almost everyone staying at the hotel had a dog! There is a great field next to the hotel to walk your four legged baby. I contacted the hotel early in the day to let them know we would be a late arrival. We arrived at the hotel just...

 Report
Helpful?
Thank Roosmom22
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am glad that you an your pet had an ok stay. I will personally look into the issues with the carpet , we are in the process of having a professional cleaning service do all of our rooms and I will follow up with the housekeeping to make sure they are still doing there daily cleaning. We do have...

Fraser, Colorado
Reviewed 1 January 2017

Stayed one night. Hotel is in desperate need of renovations. Rooms are musty. Carpets seem dirty. Towels were clean but stained. Bed linens were old. Looked almost dirty but we're simply dingy looking. No blanket. Duvet cover was dirty so we did not use. Heating/cooling unit old and loud. Staff really different. Restaurant was closed the day we checked in/out....

 Report
Helpful?
Thank TLM724
Jonathon L, Front Office Manager at BEST WESTERN Intown Luray, responded to this review

I am sorry that you do not like the renovations that have been done over the past year , but we do have more renovations planned for the near future. We do keep spare blankets at the office , I am sorry that you did not like our duvet cover. We recently had all of our heating units inspected and...

48 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (22)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (14)
Viewed
Dining (1)
Viewed
Bathroom (2)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Dining (3)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (1)
Viewed
Room/Suite (14)
Viewed
Business Centre/Function Rooms (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Luray
0.2 km away
The Mimslyn Inn
The Mimslyn Inn
#1 of 9 in Luray
935 reviews
4.0 km away
Days Inn Luray Shenandoah
2.1 km away
The Cardinal Inn
The Cardinal Inn
#4 of 9 in Luray
130 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Hotel Laurance
Hotel Laurance
#3 of 9 in Luray
31 reviews
23.2 km away
Hampton Inn & Suites Woodstock
18.1 km away
Quality Inn Shenandoah Valley
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Intown Luray

Address: 410 West Main Street, Luray, VA 22835-1025
Region: United States > Virginia > Luray
Price Range: RM387 - RM656 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Intown Luray 2.5*
Number of rooms: 40
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, Best Western, Orbitz, Hotels.com, Hotwire, TripOnline SA, getaroom.com, Cancelon, Cheap Tickets and HotelQuickly so you can book your BEST WESTERN Intown Luray reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Intown Of Luray Hotel Luray
Best Western Luray
Luray Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Intown Luray staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from BEST WESTERN Intown Luray staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for top floor, end unit.”
Susan116, 1 Mar 2017 | Read review
“Choose a room in a different hotel.”
, 21 Nov 2016 | Read review
“In the summer months the room 111+ and 211+ would probably be quitter because they are on the opposite side from the pool.”
TJS925, 19 Oct 2016 | Read review
“Dont stay here!”
amya399, 4 Oct 2016 | Read review
“Stay away!”
RoseC617, 6 Sep 2016 | Read review
5 of 5