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Comfort Suites

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368 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Reviewed 13 August 2016

Stopped going and coming at this welcoming motel on a trip to New England from Baltimore. The location just off I 83 is very convenient, and the staff couldn't be nicer. Rooms are clean and comfortable, with that extra space that the "suite" has to offer.

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Helpful?
Thank MARY O
Dan E, General Manager at Comfort Suites, responded to this review

We're so glad that you enjoyed your first visit enough to come back a second time. We hope that you make us your regular stop when coming through our area. Thank you for taking the time to review our hotel. Sincerely, Dan Edwards General Manager

Reviewed 11 August 2016

During my stay, I had the pleasure of dealing with an outstanding employee with the nickname Peanuts who was a wonderful ambassador for Comfort Suites in Scranton. While walking in the hallway, Peanuts greeted me with a warm welcome and inquired if there was anything that I needed. A day later, I saw her walking through the lobby area doing...

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Helpful?
Thank Mike R
Dan E, General Manager at Comfort Suites, responded to this review

I know that Peanut is going to appreciate your comments very much. Her friendliness and personality are what the term hospitality means. Thank you for taking the time to let us know how much you enjoyed her guest service skills and we hope to see you again soon. Sincerely, Dan Edwards General Manager

Atlanta, Georgia
Reviewed 25 July 2016

I do 100 percent travel, so when I say this I know what I'm talking about. Let's start with the front desk. Unfriendly, no smiles, including the General Manager, who didn't to also want to wait on me several times. My room bath room toliet was filthy, not just dirty. I had to tell them twice too clean it. The...

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Helpful?
1Thank SaintMichael69
Dan E, General Manager at Comfort Suites, responded to this review

I apologize for the issues that you raised in your review and have passed them along to our staff. As you can see by most of our other reviews that this in not the normal guest experience that we offer and if I personally made you feel unwelcome I can only offer my apology. Sincerely, Dan Edwards General Manager

Reviewed 23 July 2016 via mobile

The staff is really friendly and helpful. The room was for the most part clean. There was a spider web on the headboard to the curtains and a few little stains on the wall. Plus, the lock to the bathroom is missing. Other than these small issues the room was clean and the bed was comfortable. If in this area...

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Helpful?
Thank Janb4bsb
Dan E, General Manager at Comfort Suites, responded to this review

Thank you for your nice comments regarding your stay with us. We appreciate that you took the time to let us know about your stay and we hope to see you again soon. Sincerely, Dan Edwards General Manager

allen, tx
Reviewed 22 July 2016

my sons an I stayed here on the way to Cooperstown. It was very comfortable and enjoyable stay. the room was large with 2 beds and a fold out couch. so each of the 3 of us had our own bed. We will stay here again when in the area.

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Helpful?
Thank sassydogAllen_Tx
Dan E, General Manager at Comfort Suites, responded to this review

We're so glad to hear that you and your sons enjoyed your stay with us. We hope you had a good time in Cooperstown and we look forward to your next visit. Sincerely, Dan Edwards General Manager

Reviewed 20 July 2016

Clean room and bath. Clean facility all around. Close to a restaurant (across the parking lot). Pretty location with great access. VERY helpful staff, AM and PM. Worth the stay and would stay again. Restaurant was good! It also had a little convenience store in the lobby, candy, crackers, milk, soda, cookies, jerky that sort of stuff. I hear the...

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Helpful?
Thank larry p
Dan E, General Manager at Comfort Suites, responded to this review

Thank you Larry. We're so glad you enjoyed your recent stay with us and hope you'll return soon. We appreciate your comments very much. Sincerely, Dan Edwards General Manager

Boulder, Colorado
Reviewed 18 July 2016

Literally worst hotel experience I've ever had. Evidently they have some kind of arrangement where the Comfort Inn has shuttles to a concert venue. Beginning at 3:15 am, the halls were flooded with people going up and down the halls, partying in various rooms, carrying on all night. It was hell. I called the front desk and they asked the...

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Thank eor180
Reviewed 18 July 2016

We stayed at the Hampton inn on the way north, fabulous experience. Didn't pay attention when booking our return trip and booked comfort inn. Our room was dirty. It looked like someone had been laying on one of the beds, plastic spoon on the floor, windowsill hadn't been wiped. Bed dipped in the middle.NOT IMPRESSED.

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Helpful?
Thank Jerry D
Dan E, General Manager at Comfort Suites, responded to this review

Dear Jerry, Please accept my apology for the issues that you mentioned regarding your stay with us. Please know that this is not normal for us and hope that you'll try us again sometime in the future. We use all comments from guests to make improvements and your comments will certainly be addressed with our staff. Sincerely, Dan Edwards General...

Boston, Massachusetts
Reviewed 15 July 2016

My family stayed at this motel during the first weekend in March to visit a relative who lives nearby. This motel is located on a feeder road running parallel to the Insterstate and is also next to another motel. We booked a 2-bedroom suite and were given a unit on the second floor. The suite was clean and the accommodations...

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Helpful?
Thank Robert F
Dan E, General Manager at Comfort Suites, responded to this review

Thank you Robert. I'm so glad to hear how much you enjoyed your recent stay with us and appreciate that you took the time to let us know. I hope that you enjoyed visiting with family and hope you had some time to visit some of our area attractions while you were here. We hope we'll see you again soon....

Poughkeepsie, New York
Reviewed 8 July 2016

We were planning on attending a concert at Montage Mountain and booked this hotel because it was on the same road. We were most delighted with our choice. Although we did have difficulty finding it at first, once we found it, we realized that it is so close to so many things in the area. There is a large shopping...

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Helpful?
Thank Noreen M
Dan E, General Manager at Comfort Suites, responded to this review

Thanks Noreen. We're so glad you enjoyed your recent stay with us and appreciate that you took the time to let us know. We hope you enjoyed the concert and look forward to seeing you again soon. Sincerely, Dan Edwards General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites

Address: 44 Montage Mountain Rd., Scranton, PA 18507
Region: United States > Pennsylvania > Scranton
Price Range: RM365 - RM547 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 100
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Also Known As:
Comfort Hotel Scranton
Comfort Suites Scranton
Scranton Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
8 questions
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Ottawa, ON
1 month ago
Oakdale, Connecticut
over a year ago
Lewistown, Pennsylvania
over a year ago

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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Squeaky floors. Ask for top floor.”
 of 5 bubbles rundogrun, 10 Oct 2016 | Read review
“Higher floors facing south have a better view.”
 of 5 bubbles Brad4dM, 28 Aug 2016 | Read review
“3rd floor rooms are quite and they have two elevators so wasn't any wait.”
 of 5 bubbles Jedd1017, 23 Aug 2016 | Read review
“corner suites/ rooms seems to be the quietest and the best room on the floor.”
 of 5 bubbles Q7956IGritag, 14 Aug 2016 | Read review
“the woodfire pizza place next doors is excellent”
 of 5 bubbles sassydogAllen_Tx, 21 Jul 2016 | Read review
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