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Well, the place is filthy. The hallway lighting is dark, dreary and depressing. It was obvious that our room hadn't been vacuumed. There were little strings and pieces of dirt on the carpet. The elevator and bathroom smelled sour. There were long dark hairs on...More
Although I don't normally write reviews after hotel stays, I feel very compelled to express my appreciation to some staffs, particularly Joanna, in the four points Sheraton after several stays at this property.
First of all, this hotel is located conveniently next to I-81. It...More
1 Thank Angel L
Response from relentless0221, General Manager at Four Points by Sheraton ScrantonResponded 21 February 2017
Thank you very much for your gracious feedback about your great experience during your stay at the Four Points by Sheraton Scranton.
I am very thrilled that our staff were able to impress you particularly Johanna, our Front Office Supervisor who we are...More
Starting with the positives, the people were really lovely. It was clean and in a convenient location to the highway. Unfortunately the condition of the hotel seems to be in decline. There was a hole in the wall by the air conditioner to the outside,...More
Went to check in and was cut off by a man drinking in lobby that happened to be the hotel clerks husband. The hallways smelled of weeks old Chinese food...the room wreaked of alcohol....had peeling wallpaper....hand prints on bed...dirty and toilet didn't flush. I wouldn't...More
We stayed there this past weekend for my daughter's AAU basketball tournament. This is an annual tournament with hundreds of teams but it seemed as though the management was not aware that there would be a lot of people at their hotel this weekend. We...More
Response from Mukib R, General Manager at Four Points by Sheraton ScrantonResponded 3 weeks ago
Thank you very much for your feedback.
Please accept our sincere apologies for not being able to meet your expectations.
We are embarrassed about our performance, I have addressed issues with the appropriate department heads to avoid future reoccurance.
Based on previous years history, the...More
US$102 - US$180 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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