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Hotel Aspen InnSuites Flagstaff / Grand Canyon

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Hotel Aspen InnSuites Flagstaff \/ Grand Canyon
Hotel Aspen InnSuites Flagstaff / Grand Canyon
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148 Reviews from our TripAdvisor Community

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Showing 127: English reviews
atlanta, georgia
Reviewed 28 October 2016 via mobile

But I did not. It has seen better days when carpets were not stained, walls were not dirty and mattresses did not sag. The wifi was fast and reliable, thus the second "star". It seems there is some renovation in progress but it has not reached the stage of making this place one where I would stay again.

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Helpful?
Thank hkwAtlanta_Georgia
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear hkwAtlanta_Georgia, I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you again for your feedback! We hope you're looking...

Montreal
Reviewed 26 October 2016 via mobile

Creepy, dirty room, bathroom window easy to slide open, beds not comfortable, employees eerily staring at us, and a huge container in front of our door. But it was a good location and we appreciated the good breakfast.

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Helpful?
Thank Love2travel-Mtl
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

I regret to discover that you weren't thoroughly impressed with us during your most recent stay. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I do thank you for bringing this matter to our attention and I assure you that we are correcting this...

Phoenix
Reviewed 25 October 2016

Only issue was the renovation in progress. Our room was spacious and the breakfast was very good. They also offered happy hour drinks on the house. The staff was friendly and helpful, recommending an excellent local restaurant.

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Helpful?
Thank tjones_812517
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. Thank you for sharing this review.

Reviewed 23 October 2016 via mobile

It's an older place, with old furniture etc. Appears they are in process of remodeling. Shower and bath was in need of renovation. Long black hairs on the towels, imagine from the cleaning staff. Excellent location, and breakfast, waffles were outstanding.

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Helpful?
Thank Betty F
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear Betty F, Thank you for sharing the details about your recent visit. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing this matter...

Grand Canyon National Park, Arizona
Reviewed 23 October 2016 via mobile

Worst hotel in the world I'm pretty sure. Bad neighborhood, (literally feared for our lives and had to call the police) dirty outdated rooms, bed bugs, tv not working, staff don't care at all about issues. Sleeping in your car would be more enjoyable.

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Helpful?
Thank ozzieamy
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear ozzieamy, Thank you again for your feedback, I am terribly sorry to learn that you experienced so much difficulty during your stay. It is through feedback like yours that we are able to quickly address housekeeping and maintenance issues. The fact that we've failed in this regard is very disheartening. On behalf of our entire staff, we thank you...

Reviewed 22 October 2016 via mobile

First room had a big hole in the wall a foot square and no towel racks. The room had been cleaned, but I found the previous occupants towel and soap in the shower. Gross. I asked for another room and was given a similar space. This one was clean and in good repair. Housekeeping kept the room clean the week...

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Helpful?
Thank Gregory K
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear Gregory K, Thank you for taking the time to write this review and share your experience. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. We want you to know that your voice is of utmost importance to us and we thank you again for taking the...

Reviewed 18 October 2016 via mobile

We stayed at this hotel three times in September and October. We made flagstaff our base for the Arizona trip. The rooms were clean and comfortable. Staff were pleasant to deal with. Close to Amtrak station and the older city centre. Free hot breakfast available. Wifi and parking good. A laundrette was available and much appreciated. This is not the...

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Helpful?
Thank Elyseml
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear Elyseml, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. We only wish to give nothing...

A TripAdvisor Member
2 reviews
Reviewed 16 October 2016 via mobile

This place sucks. No sheets for fold out bed. When they came to clean room they left all dirty Towles and never dumped the trash. Had to call and get towels and shampoo. When the maid made our bed she left the TV remote in the sheets.

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Helpful?
Thank A TripAdvisor Member
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying with us.

Perth, Australia
Reviewed 14 October 2016

We stayed one night at this Hotel and that was long enough. Our room smelt old and musky when we walked in, bathroom was not nice, toilet seat had some of the coating missing, carpet and curtains were stained, electric socket was hanging off the wall and we couldn't get the TV to work. Really noisy, opposite a railway line....

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Helpful?
Thank Sez2014
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear Sez2014, Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable,...

Albuquerque, New Mexico
Reviewed 13 October 2016

Our room was small, but was clean. It was an old hotel that was renovated. The breakfast was OK, I wouldn't call it a buffet. It was only eggs, sausage, toast, waffles and yogurt. We didn't eat the second day, we went somewhere else, so we were a little disappointed on that one. The only other thing, is the maids...

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Helpful?
Thank Julie G
GMHotelAspen, Guest Relations Manager at Hotel Aspen InnSuites Flagstaff / Grand Canyon, responded to this review

Dear Julie G, Thank you for taking the time to let us know how you enjoyed your stay with us! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are happy to hear that you enjoyed our breakfast offered and...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Aspen starts off the day with a complimentary hot breakfast buffet with scrambled eggs, potatoes, homemade Belgian waffles and more. In the afternoon, swim in the outdoor seasonal pool or meet some new friends at the complimentary social hour. Surrounded by beautiful mountains and rugged desert canyons, this Flagstaff, Arizona hotel offers convenient, complimentary amenities just minutes from year around recreational activities and historic national monuments. In the city center : Centrally located in Flagstaff, this hotel is less than two miles from NAU, Lowell Observatory and historic downtown. Guests can enjoy the walking and jogging trails of the Urban Trail System and San Francisco Peak Mountains just steps from Hotel Aspen Flagstaff. Within a short drive, explore the Grand Canyon, Oak Creek Canyon or Sunset Crater Volcano National Monument. ... more   less 

Additional Information about Hotel Aspen InnSuites Flagstaff / Grand Canyon

Address: 1008 E Route 66, Flagstaff, AZ 86001-4747
Region: United States > Arizona > Flagstaff
Price Range: RM186 - RM638 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Aspen InnSuites Flagstaff / Grand Canyon 2.5*
Number of rooms: 110
Reservation Options:
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Also Known As:
Hotel Aspen Innsuites Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Aspen InnSuites Flagstaff / Grand Canyon staff and other travellers.
3 questions
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10 months ago
Homelake, Colorado

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Questions? Get answers from Hotel Aspen InnSuites Flagstaff / Grand Canyon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My advice to choose a good room is to choose it at another hotel.”
 of 5 bubbles drumh, 5 Dec 2016 | Read review
“Request one of the upper level rooms, upstairs, for best views, possibly quieter with no one above.”
 of 5 bubbles 455deeannm, 13 Nov 2016 | Read review
“If you wear heels, don't book a room on the second level. You will not survive the grates that are the stairs!”
 of 5 bubbles WindWolfess, 11 Nov 2016 | Read review
“Don't book a room here.”
 of 5 bubbles Scouseusa, 26 Sep 2016 | Read review
“There was a microwave and a fridge in the room. Lots of towels and great shower!”
 of 5 bubbles , 21 Sep 2016 | Read review
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