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BEST WESTERN Pony Soldier Inn & Suites

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1,124 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Pony Soldier Inn & Suites
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Showing 1,024: English reviews
Reviewed 28 February 2016

The rooms were clean but I didn't care for the frosted glass on the bathroom door. The breakfast was very good with LOTS of selections! It was conveniently located on and off the freeway and the directions we were coming from and going to.

Review collected in partnership with Best Western
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Helpful?
Thank 109vickie
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your recent stay and for taking time to leave feedback. I’m glad to know you enjoyed most aspects of your stay such as the clean room and our delicious hot breakfast buffet. I’m sorry to hear you were not a fan of the glass shower door, but I understand we all have different preferences. Please come see...

Tucson, United States
Reviewed 28 February 2016

We always try to stay at Best Westerns since we are reward members....never have we been so dissatisfied with a BW until this recent trip. Needs major upgrades, noise level is terrible, laundry carts & trash cans repeatedly wheeled by our window in the early hours each morning, floors in the bathroom/sink area were filthy, twice received new towels that...

Review collected in partnership with Best Western
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Helpful?
1Thank Martin B
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. We work hard to provide an exceptional hospitality experience to each of our valued guests, and it’s always a disappointment to learn when we’ve missed the mark. Please accept my apologies for the frustrations you describe in your review. Had we been aware of any dissatisfaction with your room during the time of your stay,...

San Francisco, California
Reviewed 25 February 2016

Comfortable big beds! Easily adjustable thermostat! Sink and dressing area thoughtfully separated from toilet and shower area. Fast internet access without a lot of ad interference. Newspaper delivered to the door in the a.m. Fabulous free breakfast in restaurant-like setting with decent healthy choices. Not fancy but a really excellent value for travelers. We had just been to a fancy...

Review collected in partnership with Best Western
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Helpful?
Thank deborahbB3746SZ
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Wow! Thank you for taking the time to write such a positive review about your recent experience with us! It sounds like you are quite the seasoned travel so we take it as a high honor to win such high marks in your opinion. I’m thrilled to know you had such a pleasant time while staying with us, and we...

Glendale, Arizona
Reviewed 25 February 2016 via mobile

I went to this motel and stayed one night. I wasn't in a position to do some major research but find out they charged me $180 for 1 nite when the going rate was $100. I feel violated. I tried to dispute with my credit card but of course I lost. Pricey

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Helpful?
Thank spiritfilled30
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Please accept my apologies for the frustrations you describe in your review. While sorry to hear you feel you were overcharged, please note that we take great care to remain competitive in our rates with comparable values in the area. As with any other lodging establishment, these rates can vary greatly depending on if there are events in the area,...

Tucson, United States
Reviewed 22 February 2016

We've been visiting Flagstaff for 40 years. It has given us the refreshment and even a miracle was wrought there for our 35 year marriage! We find the pet friendly very homey. We hope to retire and live there.

Review collected in partnership with Best Western
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Helpful?
Thank Charles D
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your recent stay and for reviewing your experience with us. I’m glad you had a nice time visiting with your furry friend and that you enjoy a comfortable night’s rest with us while exploring all of what Flagstaff has to offer. We hope to see you again the next time your travels lead you here, and until...

Folsom, California, United States
Reviewed 17 February 2016

Arrived very late at night. Was easy to find and staff was available at the late hour., Was adequate for a 1 night stay. A little older than many of the Best Westerns I have stayed in but was clean and provided good service.

Review collected in partnership with Best Western
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Helpful?
Thank Chris T
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking the time to review your recent stay with us. I’m very pleased that despite the late check in, we were able to get you onto a comfortable night’s rest quickly. We look forward to seeing you again soon-- be sure to come see us again this summer once we have received our long awaited...

Reviewed 16 February 2016

Place looks like in the 80's. Most of my overnight stays are at Best Western and let me tell you, that this Flagstaff location does not come near the rest of the BW location I been too. It needs remodel from inside & out. I will NOT stay at this hotel again. Unless its updated

Review collected in partnership with Best Western
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Helpful?
Thank Edward D
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for your feedback. I’m sorry to hear that our decor did not suit your preferences. However, you are in luck as we currently do have several updates scheduled for the very near future. In addition to new carpet throughout and better lighting being installed, we are also receiving all new furniture in May. I hope that your will...

Calgary, Canada
Reviewed 14 February 2016

The important things that matter for me are: good service, good quality beds, full breakfast and neat and tidy rooms, this Inn had all of these. Because of the age of the hotel the decor may not appeal to some guests.

Review collected in partnership with Best Western
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Helpful?
Thank Alfred P
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Thank you for taking the time to review your recent stay with us. Between what’s important to you for a comfortable night’s rest and what we have to offer, I’m glad to hear that we were a perfect fit! This May, all the new furniture will be arriving to the hotel. We are currently almost done with updates to the...

La Paz County, United States
Reviewed 11 February 2016

In my 9 years as a Student Council Advisor and taking student groups to conventions, this was the best hotel experience I have had. They were extremely organized at check-in and were able to group our rooms together (that has never happened before). They were extremely helpful in meeting all of our needs during our stay. I highly recommend this...

Review collected in partnership with Best Western
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Helpful?
1Thank Kari A
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Wow-- thank you for taking the time to write such a positive review about your group’s experience with us. From a service standpoint, we understand the importance of convenience and organization and I’m so glad to hear it worked out so well for your stay during the convention. It was a pleasure having you here! We look forward to seeing...

flagstaff, United States
Reviewed 4 February 2016

I thought the overall appearance of the rooms and lobby was great. Everything looked clean. There was a a couple negative things such as a large gap between the front door in the rooms. It was large enough that my phone could fit through it. So I put a pillow on the floor fearing that someone would look in. I...

Review collected in partnership with Best Western
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Helpful?
Thank Calvenia B
sgramsaz, General Manager at BEST WESTERN Pony Soldier Inn & Suites, responded to this review

Greetings, and thank you for taking the time to review your recent stay with us. I’m you had a pleasant experience overall. I have passed along your feedback about the door gap to our maintenance department as it sounds like the weather stripping on the bottom of the door was missing, which is easy to remedy. I’m happy to hear...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Pony Soldier Inn & Suites

Address: 3030 E Route 66, Flagstaff, AZ 86004-3936
Region: United States > Arizona > Flagstaff
Price Range: RM339 - RM686 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pony Soldier Inn & Suites 2.5*
Number of rooms: 75
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Also Known As:
Best Western Pony Soldier Hotel Flagstaff
Best Western Flagstaff
Best Western Hotel Flagstaff
Hotel Style:
#8 Business Hotel in Flagstaff
#14 Romantic Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pony Soldier Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Pony Soldier Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pet friendly”
 of 5 bubbles RCKAZ, 16 Jan 2017 | Read review
“Ask for the second floor”
 of 5 bubbles 533matthewh, 16 Jan 2017 | Read review
“Closer to the rear away from the train track and noise of the train.”
 of 5 bubbles 806JohnC806, 9 Jan 2017 | Read review
“Arrive early for good parking spot.”
 of 5 bubbles rhondal984, 14 Dec 2016 | Read review
“If you have a mobility issue - don't take a room on the second floor - no elevators”
 of 5 bubbles GBishome, 7 Oct 2016 | Read review
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