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Embassy Suites by Hilton Flagstaff

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1,369 Reviews from our TripAdvisor Community

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Showing 1,338: English reviews
Naples, Florida
Reviewed 17 October 2015

I have every confidence in the new management staff that this property will be returned to the standard that Embassy Suites strives to achieve and attain. It is located on one of the main traffic streets so try to get a room in the back to lessen the noise. Many restaurants within walking distance, college town environment. We had several...

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Helpful?
Thank Robyn239
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Robyn239 Thank you so much for giving us the opportunity to serve as your home away from home. We will continue to work towards bettering the hotel for our guests. I really appreciate the way you complimented our team it means the world to us. We look forward to seeing you again soon Yours in hospitality Bill

Reviewed 10 October 2015

The hotel itself is a wonderful stay for couples, groups and business alike. What is not appreciated is 3 separate calls at 6AM. When I tried to call the front desk, There was no dial tone. When I spoke with the front desk, the man said a cell phone was ringing for 2 hours. So he just called around and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank carolhY8237TT
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

carolhY8237TT This is unbelievable and not acceptable. Its very disturbing to me that something like this would happen. I will get with all of my morning staff and be sure we never have this happen again. Please forgive us. Yours in hospitality, Bill

San Diego, California
Reviewed 5 October 2015

We stayed on the 3rd floor in the rear of the property. The room was clean and nice, with high ceilings. The layout was different from other Embassy Suites, but it was more than adequate. Plenty of room, very comfortable beds. The decor was okay, perhaps a little dated. The evening reception was pleasant. The breakfast was awesome. Plenty of...

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Helpful?
Thank merlechris
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

merlechris Thank you for your great survey. We enjoyed having you stay with us. I hope to see you again very soon. Yours in hospitality Bill

Reviewed 1 October 2015

2 bed 2 bath suite, very clean and spacious. Breakfast was good, great selections. Evening reception was great. Hotel is super close to everything!!!! Well kept property and great staff! Comp parking and fast wifi. Will stay again!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brian S
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Brian S Thank you for your kind words. We pride ourselves in making memorable experiences here in flagstaff. Great that your planning on coming back to town we look forward to seeing you. Yours in service, Bill

Phoenix, Arizona
Reviewed 30 September 2015

Hilton Honors Member We had multiple issues with this stay. The bottom sheet of the bed had multiple stains and hair. The bedroom TV did not work properly. The bathroom toilet continued to run after flushing...kept having to jiggle the handle. The bathroom floor tile grouting was missing in areas. We only stayed one night.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank WRDDLD
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

WRDDLD Please accept my sincere apologies for our failure to meet your expectations. It is obviously not acceptable to have your room not properly cleaned. You have my word that I will share this survey with my housekeeping team and get this issue resolved. Again my sincere apologies. Yours in hospitality, Bill

Springville, Utah
Reviewed 30 September 2015

We are Hilton Honors gold members and have been to many Embassy Suites. We even stayed in this one a few years back. I usually don't write reviews, but I was sad to see this hotel looking tired. I was on the third floor off in a corner room this last weekend. The whole floor smelled like an old cheap...

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1Thank pennyfamily87
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

pennyfamily87 Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful...

Mazataln, Sinaloa, Mexico
Reviewed 30 September 2015

After a long day on the road, this hotel seemed like a real oasis. When we arrived in the evening, there was a complimentary snack bar laid out and we were grateful to have a light dinner from that rather than having to go out to a restaurant. Our room was spacious and very nice. Breakfast was a highlight with...

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Helpful?
Thank BodieHoney
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Dear BodieHoney It was truly an honor to host you. We are pleased to know that you had a great time in our hotel. We are very thankful for your kind feedback! We hope that you will return soon. Best Wishes, Bill

Orlando, Florida
Reviewed 29 September 2015 via mobile

Stayed in one of their suites. Amazing! The kids had their own room, we had our own room and a sitting room to watch tv, drink wine and have some cheese and crackers before embarking on a week long road trip. The breakfast was top notch, there was something for everybody! Would definitely stay again!

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Helpful?
Thank oceanqueen
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

oceanqueen Thank you for your review. You are so kind. We hope to see you again soon. Yours in hospitality, Bill

Austin, United States
Reviewed 29 September 2015

Arrived to find a dirty bathroom with hair on the floor and mold on ceiling. Rooms are outdated and not clean. Not worth the price. Worst Embassy Suites I have ever stay. Breakfast was cold and some items were not replaced

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bret F
Bill D, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Bret F Thank you for your response I am sorry we fell short of your expectations. I will follow up with my housekeeping department to get this issue resolved. Please forgive us. Bill

Carlsbad, California
Reviewed 26 September 2015

My wife and I were on a trip to New Mexico and made reservations to stay at this location. Upon checking in were assigned a room on the third floor away from the traffic noise. The room was clean, well appointed and had all the comforts we were expecting. The nightly manager's cocktail hour, as is the norm in Embassy...

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Helpful?
Thank Sagres96
ESGM F, General Manager at Embassy Suites by Hilton Flagstaff, responded to this review

Sagres96, Thank you for taking the time to provide feedback about your recent stay. I am so happy to hear you enjoyed your stay, especially the evening reception! We look forward to seeing you again the next time you are in Flagstaff. Justin Clark General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the gateway of Northern Arizona--Flagstaff and the Embassy Suites Flagstaff. Our All Suite Flagstaff hotel is close to all Northern AZ attractions like the Grand Canyon, Arizona Snowbowl, Lowell Observatory and much more. Enjoy our free cooked to order breakfast and the Evening Reception with complimentary drinks and snacks. ... more   less 

Additional Information about Embassy Suites by Hilton Flagstaff

Address: 706 South Milton Road, Flagstaff, AZ 86001
Region: United States > Arizona > Flagstaff
Price Range: RM631 - RM1,222 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Flagstaff 3.5*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com and Priceline so you can book your Embassy Suites by Hilton Flagstaff reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Flagstaff Hotel Flagstaff
Flagstaff Embassy Suites
Hotel Style:
#5 Business Hotel in Flagstaff
#7 Romantic Hotel in Flagstaff
#9 Family Hotel in Flagstaff
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Flagstaff staff and other travellers.
11 questions
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Questions? Get answers from Embassy Suites by Hilton Flagstaff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They're all good rooms, but i like staying on the top floor.”
 of 5 bubbles myktog, 17 Feb 2017 | Read review
“Opt for a room near the rear of the hotel. The front of the hotel faces the main street through town.”
 of 5 bubbles KBJ278, 3 Feb 2017 | Read review
“Face the garden or business parking lot”
 of 5 bubbles cakeprincess57, 1 Feb 2017 | Read review
“We like the top floor. We had a nice view of the mountains!”
 of 5 bubbles HappytrailsTucsonAZ, 12 Nov 2016 | Read review
“We were overlooking the car park so it was nice and quiet”
 of 5 bubbles elizabethcJ3332XG, 15 Oct 2016 | Read review
5 of 5