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We stayed here on a short business trip and arrived a couple of hours before check-in. We were hoping to get in our room to get ready for a business meeting. None of the rooms were cleaned yet, so we were just about to use...More
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First time to Buffalo in June 2018. The four staff people we talked to at different times did not know much about the city. They pointed to brochures across the lobby, most of which directed us out of the city. We walked outside and the...More
The location is great and the rooms are beautiful, this is an older hotel and they have done a great job of updating it, but leaving the historic feel. Unfortunately the customer service is terrible. I pulled up to the canopy looking for the valet,...More
Response from Kristina P, Front Office Manager at Hotel at the Lafayette a Trademark Collection HotelResponded 1 week ago
Thank you so much for your feedback, we appreciate it! I am so sorry about the miscommunication with valet and the front desk, I will make sure to address this with the staff. We do make sure all luggage is watched and away from anyone's...More
I booked a Junior Suite, which was more than I needed, but it would be great for a family or a long stay. They've done a pretty good job with their renovations, but the suite could have used some more attention. The hotel location is...More
Thank William J
Response from Kristina P, Front Office Manager at Hotel at the Lafayette a Trademark Collection HotelResponded 2 weeks ago
Thank you so much for your feedback, we appreciate! We hope to see you again soon!
The Hotel Lafayette is a grand historic hotel of Buffalo with many reasons to celebrate its history.
Unfortunately the big corporate entity running it blows the opportunity to celebrate its history.
With few exceptions, it is presented as a ho-hum experience.
The service is also...More
Thank Rob M
Response from Kristina P, Front Office Manager at Hotel at the Lafayette a Trademark Collection HotelResponded 3 weeks ago
Thank you so much for your feedback, we appreciate it! I am so sorry you felt that we do not up hold the history of the building, we are privately owned and the whole hotel was restored back in 2012 to restore the hotels history....More