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The Royal Hawaiian, a Luxury Collection Resort

3,972 reviews
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Traveller (3066)
Room & Suite (896)
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Overview
  • Excellent60%
  • Very good23%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“the mai tai bar”(318 reviews)
“the pink palace”(188 reviews)
“mailani tower”(121 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from The Royal Hawaiian, a Luxury Collection Resort
Special Offer: 4th Night Free/Breakfast
Hotel deals
Rooms
30 Jan31 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,972)Write a Review
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1,849
695
331
143
107
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All reviewsthe mai tai barthe pink palacemailani towerbanana breadsurf lanaiazure restaurantpink ladyhistoric roomhistoric sectionsheraton poolwaikiki beachbeach boysgarden vieworiginal buildingbeach chairsiconic hotelbeach staff
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1,271 - 1,275 of 3,125 reviews
Reviewed 11 September 2015 via mobile

Lovely, historic hotel located on the beach, set away from the main busy street. It is need of some TLC. The rooms, furnishings and public spaces are dated, worn and overall do not reflect this property being considered a "luxury collection" property. Housekeeping staff does...More

5  Thank Love_2_travel00
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection ResortResponded 12 September 2015

Dear Love_2_travel00, Thank you for sharing your valuable feedback with us. We are regret to learn that you had an underwhelming experience at our resort and sincerely apologize for the disappointment. We will be reaching out to you shortly to follow up on your experience....More

Reviewed 10 September 2015

Sometimes the people and the details really matter. Maria at the restaurant was a gracious hostess and Nam was the best waiter we ever experienced. Both deserve praise for helping our stay be enjoyable. The Hotel is a classic in style and architecture - you...More

1  Thank Stuart L
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection ResortResponded 12 September 2015

Dear stuart1023, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that Maria, Nam and the rest of our associates truly made your stay special. We are lucky to have them on our team. It is wonderful...More

Reviewed 10 September 2015

The good: location, charm, nice staff, the ability to use the Sheraton pool. The bad: all hotel common space is not air conditioned. After spending any amount of time outside in the humid tropical paradise, a hot and humid hotel lobby and long hallway is...More

1  Thank nguyenator
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection ResortResponded 11 September 2015

Dear nguyenator, Thank you for sharing your experience with us. We regret to learn that your stay was disappointing due to several challenges you encountered. We sincerely apologize for the inconvenience and frustration you endured. Your comments have been shared with our team to elevate...More

Reviewed 9 September 2015 via mobile

Loved it we so enjoyed ourselves but our room was not what we expected rust or something on baseboards and exposed wiring from fire alarm being moved room no.9002.the view was awesome.just left on the 4th of September.More

1  Thank Renee P
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection ResortResponded 11 September 2015

Dear Renee P, Thank you for staying at The Royal Hawaiian, a Luxury Collection Resort. It is always a joy to welcome guests celebrating their anniversary with us. We are delighted to learn that you had an pleasant experience at our Pink Palace of the...More

Reviewed 9 September 2015 via mobile

The common spaces of this hotel are beautiful however the rooms in the mailani tower are old and dirty. These rooms are supposed to be remodeled but it is just lipstick on a pig. I was moved to two different rooms and they were both...More

2  Thank bmoc1576
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, a Luxury Collection ResortResponded 11 September 2015

Dear bmoc1576, Thank you for sharing your experience with us. We regret to learn that you had an underwhelming experience at our resort and we sincerely apologize for the disappointing experience. We have shared your valuable feedback with our team and we will be taking...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$376 - US$654 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Honolulu
#7 Top resorts Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#15 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$376 - US$654 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Honolulu
#7 Top resorts Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#12 On the Beach Hotel in Honolulu
#12 Luxury Hotel in Honolulu
#15 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3066)
Room & Suite (896)
Pool & Beach (427)
Dining (210)
Hotel & Grounds (2396)
Bathroom (67)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Questions & Answers
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Snez P
16 January 2018|
AnswerShow all 3 answers
Response from Ron N | Reviewed this property |
I think it’s only a package deal.
0
Votes
lful4d
3 January 2018|
AnswerShow all 5 answers
Response from Ron N | Reviewed this property |
The breakfast was a great start to each day. Beautiful place to sit and watch the view, browse the very nicely down buffet, the delicious fruit, pastries and meats, drink good coffee, enjoy the professional service, and plan... More
1
Vote
Ezerep
2 January 2018|
AnswerShow all 6 answers
Response from Julie M | Reviewed this property |
Not just book chairs but book some breathing space , this place is heaving !!
0
Votes
Room Tips
"anything over the beach"
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"Ocean View- Historic Wing"
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"we were pretty high up, which of course is great"
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"A Basic Historic Room is pretty tiny but can accommodate for sleeping well enough and the beds are..."
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