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The Royal Hawaiian, a Luxury Collection Resort

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#17 of 84 Hotels in Honolulu
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The Royal Hawaiian, a Luxury Collection Resort
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3,576 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Hawaiian, a Luxury Collection Resort
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Showing 2,811: English reviews
Reviewed 9 January 2015

I had followed this beloved hotel on the web for years, almost booking a handful of times and going to the Caribbean instead- we decided it was time to come check out the LUXURY (definitely not) Royal Hawaiian. Everything about this hotel was ok... the food, ok, the service ok, the rooms ok. I would never recommend anyone to stay...

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7Thank Caligirllove
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Caligirllove, Thank you for sharing your experience at The Royal Hawaiian, a Luxury Collection Resort. It is disappointing to learn that you did not feel that your stay with us was impeccable and met your expectations. We truly appreciate your feedback and will be sharing your comments with our team to elevate our guest experience. Thank you for your...

Reviewed 8 January 2015 via mobile

Second stay at 'The Pink Palace, stayed with seven other family members. Not my first choice of accommodation, young ones love to stay at Royal Hawaiian. Only positive is Close to beach & shops. Lovely friendly staff, very good cleaners. Negatives Small pool, extremely expensive restaurant!!! Needs an extreme make over, horrible brown bed covers., shocking small 'brown' bathrooms, dark...

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2Thank IreneeNZ
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear IreneeNZ, Thank you for sharing your experience at The Royal Hawaiian, a Luxury Collection Resort. It is always a pleasure to welcome returning guests and we thank you for staying with us. We are delighted to learn that you enjoyed the location of our resort, as it is conveniently located in the heart of Waikiki but remains hidden from...

West Midlands, United Kingdom
Reviewed 7 January 2015

The oldest and most famous hotel in the Hawaiian islands. Built in 1926 and has had many famous guest staying there from film stars, sports personalities to presidents. It has its own private beach and is a few short steps away from a fantastic shopping mall and the main street through Waikiki. Central to everything. Wherever you go and talk...

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Thank bobbybilly49
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear bobbybilly49, Thank you for sharing your exceptional experience at The Royal Hawaiian, a Luxury Collection Resort. It is wonderful to learn that you found the location of our resort to meet your needs. Despite the fact that we are located to many shopping and dining outlets in Waikiki, we remain a peaceful retreat from the hustle and bustle. There...

New York
Reviewed 7 January 2015

Check in was fantastic. The room wasn't ready - but the front desk / valet staff were super professional. Manager came out and apologized and took accountability and responsibility for the wait. Ended up with a great room and some banana bread and a phone call to make sure we were happy and things were great. Location is solid -...

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Thank NolandoNYC
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear NolandoNYC, Thank you for sharing your extraordinary experience at at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that your check in experiencing was fantastic despite the inconvenience of not having your room ready when you arrived. We are glad that a guest service manager was able to come forward to assist you during your...

San Francisco, California
Reviewed 6 January 2015

I just spent 4 nights at this historic Waikiki resort, and have mixed feelings about it. Pros: LOCATION. If you want to be on Waikiki, I think it's best to stay on this corner of the beach so you can look straight across at Diamond Head. It is also right in the fray with all the shopping and other hotels....

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1Thank LAguy888
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear LAguy888, Thank you for sharing your experience at The Royal. As you mentioned, the location of our resort is very convenient for all shopping and dining needs in Waikiki, yet it remains as a peaceful haven right next to Waikiki Beach. We are delighted you took advantage of the Sheraton Waikiki pool and restaurants as this is a benefit...

Melbourne, Australia
Reviewed 6 January 2015

Seems like a silly title but after staying all over Oahu and Kauai receiving a lei upon check in really epitomises the sense of history, luxury and attention to detail a resort like this has. I had craved a bit of special treatment and this hotel delivers. Azure was the best meal of our lives! Delicious! Room service food was...

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Thank Rachel W
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rachel W, Thank you for sharing your spectacular experience at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you were greeted with a lei upon your arrival and really felt the sense of history and luxury at our charming, pink resort. At The Royal we are all about the details, so we are glad...

Reviewed 5 January 2015 via mobile

The Royal Hawaiian was very nice except for a few employees w/ poor attitudes. The breakfast restaurant surf lani next to the Mai tai bar has very good food& service. Dorothy was very good to us, a 78 year old waitress. Never let our coffee go dry.

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2Thank Tabitha F
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Tabitha F, Thank you for sharing your experience at The Royal Hawaiian, a Luxury Collection Resort. We are disappointed to learn that you encountered a few ambassadors that did not serve you as the way you deserved to be treated and sincerely apologize. Thank you for your kind comments regarding the service at Surf Lanai and our Mai Tai...

Reviewed 5 January 2015

I am lucky enough to travel to Hawaii once a year or so and breakfast at Royal Hawaiian is always on my list. Sitting on the beach, the views of the water and Diamond Head make this a must see. A special shout out to our waiter, Mr. A. Yuen. He really made the meal a treat.

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1Thank BAO24
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear BAO24, Thank you for sharing your pleasant experience at The Royal Hawaiian, a Luxury Collection Resort. We are glad to have you as a guest, even if it is just breakfast at Surf Lanai. Thank you for kind comments regarding Alfred. He really is an exceptional member of our team and we are glad that he was able to...

Armonk, New York
Reviewed 4 January 2015

My wife and I missed our connecting flight to Hilo and spent the night at the Royal Hawaiian. This was a very nice way to kick-off our three month stay in the Hawaiian Islands. I booked the Royal Hawaiian through my American Express Platinum card and received all of the amenities (with the exception of a room upgrade). It was...

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Thank ase1707
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear ase1707, Thank you for sharing your wonderful experience at The Royal Hawaiian, a Luxury Collection Resort. We are delighted and glad to have you stay with us despite missing your connecting flight to Hilo. Thank you for your many kind comments in regards to our rooms, bed, towels and linens. Our housekeeping team works very diligently to ensure our...

Reviewed 3 January 2015

Hotel was first class throughout. Although the facility is aged, it has been impeccably maintained. The location is outstanding at the heart of Waikiki beach. Hotel staff could not have been more friendly and accomodating. Looking forward to upcoming stays.

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Thank 22mtm
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear 22mtm, Thank you for sharing your exceptional experience at The Royal Hawaiian, a Luxury Collection Resort. We are delighted to learn that you enjoyed the location of our resort, as it is conveniently located in the heart of Waikiki but remains hidden from the hustle and bustle. Thank you for your kind comment in regards to our ambassadors as...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Region: United States > Hawaii > Oahu > Honolulu
Price Range: RM1,737 - RM3,147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
Hotel Style:
#6 Top resorts Hotel in Honolulu
#7 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travellers.
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Questions? Get answers from The Royal Hawaiian, a Luxury Collection Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the new tower”
travelmangiare, 25 Apr 2017 | Read review
“The new building has a buffet, Bet views everywhere.”
_klissenden, 25 Apr 2017 | Read review
“Don't stay at this hotel unless you want sit on a beach towel.....if possible rent chairs from local store..You should NOT be charged to rent chairs at a beach front hotel....We would like some type of refund...”
stephenhO5165KW, 24 Apr 2017 | Read review
“Splurge for ocean view; It's connected with the Sheraton, so you get all of the Sheraton amenities as well.”
375ericp, 22 Apr 2017 | Read review
“Malani Tower, preferably Premium level Higher Floor!”
jackhanney, 18 Apr 2017 | Read review
5 of 5