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The Royal Hawaiian, A Luxury Collection Resort

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Traveller (3304)
Room & Suite (921)
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Overview
  • Excellent60%
  • Very good23%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“the mai tai bar”(338 reviews)
“the pink palace”(198 reviews)
“mailani tower”(133 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
Additional information
Offers from The Royal Hawaiian, A Luxury Collection Resort
Special Offer: 4th Night Free/Breakfast
Hotel deals
Offers from The Royal Hawaiian, A Luxury Collection Resort
Special Offer: 4th Night Free/Breakfast
Hotel deals
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Nearby Hotels
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Reviews (4,167)
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3,285 results
Traveller rating
1,950
723
346
149
117
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1,950
723
346
149
117
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All reviewsthe mai tai barthe pink palacemailani towerbanana breadsurf lanaiazure restaurantpink ladyhistoric sectionsheraton poolbeach boysgarden vieworiginal buildingbeach chairsiconic hotelbeach stafftower roomsold hawaii
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1,311 - 1,315 of 3,285 reviews
Reviewed 20 December 2015

I think the first time I stayed at the Royal Hawaiian was 20 years ago. At that time the Japanese economy was booming, and I think the hotel might have been owned by a Japanese company. In any event, it was very well run and...More

2  Thank ChemGeek1
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 21 December 2015

Dear ChemGeek1, Thank you for sharing your experience with us. It's always a pleasure to welcome back returned guests. While we are delighted of your arrival, we are disappointed to learn of the challenges you encountered during your stay with us and sincerely apologize for...More

Reviewed 19 December 2015

I'm currently writing this review on my last night at the hotel. I feel obligated to submit now because of how terrible this experience has been. I've stayed at 10 different SPG properties so far this year, and this one is probably the worst AND...More

4  Thank doddy838
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 21 December 2015

Dear doddy838, Thank you for sharing your recent experience with us and for being a loyal Starwood Preferred Platinum member. We truly appreciate your valued feedback. We regret to learn of the challenging experience you had with us and sincerely apologize for the multiple shortfalls...More

Reviewed 17 December 2015 via mobile

This was our 4th stay at The Royal Hawaiian. We roughly travel 3300 miles one way and always look forward to our stay at the hotel. Unfortunately this time was an EPIC Fail. At check in the agent forgot to greet us with traditional leis....More

9  Thank atomicroger
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 18 December 2015

Dear atomicroger, As a returned guest, we value your loyalty and valued feedback regarding your recent experience with us. We regret to learn of your disappointing experience and sincerely apologize for the underwhelming stay. We will have our Guest Service Manager connect with you immediately...More

Reviewed 17 December 2015

We stayed at the Royal Hawaiian after running the Honolulu Marathon. We stayed the first two nights of our Hawaiian visit at the Sheraton Waikiki next door, but wanted our last evening to be extra special so we booked at the Royal Hawaiian. As SPG...More

1  Thank BestTravelUSA
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 18 December 2015

Dear BestTravelUSA, Thank you for your valued review regarding your most recent experience with us. We regret to learn that you had an underwhelming experience with us and sincerely apologize for the disappointment. Your comments have been shared with our team and we will utilize...More

Reviewed 16 December 2015

Our family recently stayed at The Royal Hawaiian Hotel, mainly because some liked the prime position on Waikiki beach. Unfortunately, this is the only thing going for this 88 year old hotel; otherwise it is in very poor condition (has not been maintained very well),...More

2  Thank br40
Response from RHCoordinator, Guest Experience Team at The Royal Hawaiian, A Luxury Collection ResortResponded 17 December 2015

Dear br40, Thank you for sharing your experience with us. It is disappointing to learn of the multiple challenges you encountered with us and sincerely apologize for the underwhelming experience. We will share your comments with our team and connect with them on the issues...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$384 - US$724 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Honolulu
#7 Top resorts Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#11 On the Beach Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$384 - US$724 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Honolulu
#7 Top resorts Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#11 On the Beach Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3304)
Room & Suite (921)
Pool & Beach (423)
Dining (203)
Amenities (103)
Family and Play Areas (4)
Business Centre & Event Rooms (4)
Questions & Answers
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HULA2613
19 June 2018|
AnswerShow all 5 answers
Response from MarlenieGS | Reviewed this property |
Agree with above. Look at map and you’ll see Ala Moana is quite a ways from Waikiki.
1
Vote
mkarolian
7 May 2018|
AnswerShow all 6 answers
Response from MarlenieGS | Reviewed this property |
Book in advance online. If you are staying at the ROYAL HAWAIIAN you can go to the hotel website and reserve the special pink umbrellas and chaise sets. Click on Resort>Pool and Beach Services> Reserve a beach set. Put in... More
0
Votes
Lois M
7 May 2018|
AnswerShow all 4 answers
Response from weschoy | Reviewed this property |
Normally the local tradewinds will keep the air around the rest of the islands including Oahu clear from the volcanic air being produced on Hawaii island. Should the winds shift to what is termed locally as Kona winds then... More
1
Vote
Room Tips
"We really didn't see any "luxury" rooms"
Read review
"We felt the tower rooms were missing the vibe that the original building has, we were happy to be able to..."
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"Don't book ANY room at this hotel."
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"We loved the historic wing...so much character! Pay extra for an ocean view, it's worth it."
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