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The Royal Hawaiian, a Luxury Collection Resort

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#17 of 85 Hotels in Honolulu
Certificate of Excellence
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The Royal Hawaiian, a Luxury Collection Resort
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3,399 Reviews from our TripAdvisor Community

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Showing 2,654: English reviews
Dallas, Texas
Reviewed 2 June 2014

The Royal Hawaiian was such a disappointment! We have stayed at many different resorts on all of the different islands, but have never been as frustrated by an experience as at this hotel. During the busy Memorial Day holiday weekend, they shut down the pool and the restaurants/ kitchens because of a Novovirus infection but NEVER TOLD THEIR GUESTS. So,...

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Helpful?
9Thank hcfromindy
RHCoordinator, Online Marketing & PR Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear hcfromindy, We are truly sorry to learn that your stay with us did not meet your expectations. We understand your frustration with our pool and restaurant closure during your stay and we apologize that this hampered your vacation. As a safety precaution for our guests, we made the decision to fully sanitize these high trafficked public areas multiple times,...

nj
Reviewed 2 June 2014

We stayed at The Royal Hawaiian for four nights. It was our first trip to Hawaii and this hotel did not disappoint. From the fantastic view of Waikiki beach and Diamond Head to the excellent service we received from the hotel staff during our stay, would highly recommend this hotel and would definitely go back. It is close to so...

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Helpful?
1Thank dapval
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear dapval, We are delighted to learn that you enjoyed a wonderful vacation with us here on your first trip to Hawaii. It's always a great pleasure to welcome first time visitors and we are truly happy that you experienced a memorable and spectacular stay. We look forward to welcoming you back again. Warmest aloha,

Malaysia
Reviewed 31 May 2014

The main attraction of the Royal Hawaiian for me is the ability to stay somewhat hidden, even peaceful and tranquil in spite of its location smack in the middle of the madness of Waikiki Beach. Just walk to the neighbouring Sheraton and you will quickly appreciate the idyllic setting of the Pink Palace. The grounds of the hotel are beautiful...

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Helpful?
3Thank davidkwchong
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear davidkwchong, Thank you for taking the time to share your experience at The Royal Hawaiian, a Luxury Collection Resort. We're delighted to learn that you enjoyed our ideal location and peaceful setting in the heart of Waikiki. We appreciate your feedback regarding the tower room as well as the Royal Papa'aina Experience; this type of information is precisely what...

Los Angeles, California
Reviewed 30 May 2014 via mobile

My husband and I travel to Waikiki at least once a year. I always wanted to stay at the "pink palace" so this time we did. Great location, rooms and wonderful staff! I highly recommend if you're traveling here. Multiple pools too since you can also use the activity pool at the Sheraton next door.

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Helpful?
Thank KimberlyShediak
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha KimberlyShediak, We're thrilled that you finally had the chance to stay with us at the "Pink Palace of the Pacific." It's always wonderful to welcome guests for the first time. Thank you for your lovely comments regarding your experience with us. We hope to welcome you back for many more Waikiki vacations. Warmest aloha,

Sydney, Australia
Reviewed 30 May 2014

Greeted with a cool cloth and non-alcoholic cocktail by an attentive receptionist, I knew we had booked the right venue. The room upgrade helped even more and the attention to detail sealed the deal. It feels like being taken back in time to an era where style and service went hand in hand Another visit to the Pink palace is...

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1Thank Guy H
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Guy H, We're delighted to learn that you had an exceptional time with us here at The Royal Hawaiian. It's always wonderful to hear that our little touches help to make all the difference for our guests. Thank you for sharing your kind remarks. We hope to welcome you back again soon! Warmest aloha,

Birmingham
Reviewed 29 May 2014

Whow, this is a wonderful property and has so much history, the staff seem to really appreciate your business. It is located in an area that is full of fun shopping and food. Also easy to walk to all places. The property is located right on beach in full view of surfers everyday. Eating on the property is like paradise...

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Helpful?
Thank William M
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha William M., Thank you so very much for taking a moment to share your lovely review. We truly appreciate the time you took to share your comments and we especially value your kind remarks about our hotel ambassadors; we do take great pride in serving as stewards of this historic property and of aloha, so it's always a pleasure...

St. Paul
Reviewed 29 May 2014

Best time ever. Ok first time to Hawaii but this should not discount my enthusiasm. The hotel was great. Very beautiful and rich in history, I don't pretend to have learned it all being on a honeymoon. The staff was great always helpful and so friendly. Always with the ahola and the mahalo! You will become so accustom to this...

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1Thank Elizabeth E
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha Elizabeth E, We are thrilled to learn that you enjoyed a wonderful honeymoon at The Royal Hawaiian. Your enthusiasm and appreciation for the warm aloha showed by our ambassadors is delightful! We do apologize that the door fixture added slight distraction while in the room and we appreciate this honest feedback. Thank you again for your lovely review. We...

Bozeman, Montana, United States
Reviewed 28 May 2014

On a recent trip to Oahu we had reserved four nights on Kailua Beach and needed a hotel for our last nights of a week long trip. We never go to Honolulu (because of the fast pace and nasty traffic) so decided if we were actually staying there we would be able to more easily see the sights in the...

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Helpful?
1Thank Rebecca G
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Rebecca G, We're absolutely delighted that you chose The Royal Hawaiian for the last few nights of your Hawaiian vacation. We could not be more delighted to also learn that our team here exceeded your expectations. Thank you so much for taking the time to share your comments. We hope to welcome you back again! Warmest aloha,

Los Angeles, California
Reviewed 28 May 2014

We have stayed at many luxury resorts in Hawaii (Four Seasons Wailea and Hualalai, St. Regis, Andaz, Ihilani, etc. and the Pink Palace continues to be our favorite hotel in Wakikii (sorry Halekulani). Many resorts in Hawaii feel as though you could easily be in the Caribbean or California but at The Royal Hawaiian you know that you have officially...

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Helpful?
4Thank Brooke G
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Dear Brooke G, We cannot thank you enough for sharing your truly wonderful review of our hotel. It's always great to hear that our attention to detail, pride in sharing the Hawaiian culture and history, and overall experience is appreciated by our guests. We look forward to welcoming you back again next year. Warmest aloha,

Ojai, California
Reviewed 28 May 2014

Royal Hawaiian is a wonderful old historic hotel in the heart of Waikiki. It is in a terrific location for it’s beautiful beach and closeness to shopping as well as restaurants. There is also ample local transportation both public and private that can get you to just about any part of the island. I think the Royal Hawaiian has just...

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1Thank CarlOjai
RHCoordinator, Online Marketing Coordinator at The Royal Hawaiian, a Luxury Collection Resort, responded to this review

Aloha CarlOjai, Thank you for taking the time to share your very thorough review of our hotel. We truly appreciate your kind remarks about our hotel ambassadors - it means so much to our entire team here! Please accept our sincerest apologies in regards to the few aspects of your stay that did not quite meet your expectations. Your feedback...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1927, the iconic Royal Hawaiian, a Luxury Collection Resort, ushered in a new era of luxurious resort travel to Hawaii. Situated in the heart of Waikiki, the hotel offers cultural activities, gold standard signature concierge service, valet parking, doctors-on-call, florist, currency exchange service, Japanese concierge, laundry and dry cleaning, dining service and world-class restaurants and bars, wireless internet access in rooms and all public areas, multi-lingual staff, 24-hour room service, business center, and beach and pool services. ... more   less 

Additional Information about The Royal Hawaiian, a Luxury Collection Resort

Address: 2259 Kalakaua Avenue, Honolulu, Oahu, HI 96815-2515
Region: United States > Hawaii > Oahu > Honolulu
Price Range: RM1,689 - RM6,746 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Royal Hawaiian, a Luxury Collection Resort 5*
Number of rooms: 528
Reservation Options:
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Also Known As:
The Royal Hawaiian, a Luxury Collection Hotel Honolulu
Royal Hawaiian Honolulu
Hotel Style:
#6 Top resorts Hotel in Honolulu
#8 Spa Hotel in Honolulu
#9 Romantic Hotel in Honolulu
#9 On the Beach Hotel in Honolulu
#10 Luxury Hotel in Honolulu
#16 Family Hotel in Honolulu
#18 Business Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Hawaiian, a Luxury Collection Resort staff and other travellers.
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Questions? Get answers from The Royal Hawaiian, a Luxury Collection Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the tower that faces the beach”
 of 5 bubbles JeffJ669, 19 Feb 2017 | Read review
“Older rooms but well maintained, plenty of clean towels (never had to ask for extras). Should have fans in every room. I stood in two different rooms over 9 days, first room had a fan and second room didn't. Definitely noticed the difference (stuffy without a fan). Ask for room with a fan, I would definitely come back again!”
 of 5 bubbles srangel2016, 18 Feb 2017 | Read review
“Club level rooms offer complimentary breakfast , snacks, and daily happy hour drinks.”
 of 5 bubbles myrasq21, 18 Feb 2017 | Read review
“We were in the tower on the 6th floor - it was perfect!”
 of 5 bubbles paulg3132, 16 Feb 2017 | Read review
“We stayed in the more modern tower so don't know what the rooms were like in the older buildings.”
 of 5 bubbles DaveMAlcalal_Spain, 14 Feb 2017 | Read review
5 of 5