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Nestled just minutes from bustling beaches and shops, Romer Waikiki at The Ambassador garners admiration for its prime location and the tranquil retreat it offers. The rooms, celebrated for their spaciousness and modernity, come with the occasional caveat of noise and maintenance issues. The hotel's cleanliness, especially the pristine pool, receives consistent praise, although a few guests have encountered housekeeping oversights.
Amenities, including the pool and modern conveniences, contribute to the hotel's commendable comfort and welcoming vibe. Service at Romer Waikiki stands out, with staff members earning accolades for their professionalism and warmth. While the hotel's value proposition receives mixed reviews, its atmosphere is consistently hailed as both welcoming and chic.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Mixed
Service
Friendly
Amenities
Well-appointed
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I frequent Waikiki throughout the year for work and have stayed at Romer at Ambassador several times. The property was recently renovated, rooms have a nice modern Hawaii chic feel. The pool, Waikiki Swim & Social, is fantastic for a little down time after a day of work. The food is fantastic, one of the best smash burgers I’ve ever had. I’m also a big fan of the merch, I’ve grabbed a few things on my last visit. I heard they’re opening a restaurant sometime before the end of the year which makes the property even better than it already is. Highly recommend!
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Date of stay: June 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 26 Aug 2024
We’re delighted you loved your experience at Romer Waikiki at The Ambassador. It's fantastic to hear that you enjoyed the modern Hawaii chic design and had a great time at Waikiki Swim & Social. We're thrilled our food and merchandise made such a positive impression. We're excited about the upcoming restaurant opening and look forward to welcoming you back soon!
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Hi! Before I will say some worlds about the hotel, I want to thank heartily the night manager Gerald( hope to type his name properly), he is originally from France. He is the one who has made our stay comfortable, pleasant and surprising during our check out. The problem was that first several nights we have suffered from noise in the neighbouring rooms. First 2 nights it was a loud music listening. Gerald has quickly addressed the issue, made a call, sent the security. The next night again the same problem happened. Gerald again has managed to solve the issue and we were not disturbed again. But in the third night a company have gathered in a different neighbouring room, there were screams, squeals and some different loud sounds. It was not easy, but Gerald again has solved the problem. We didn’t like that 3 nights we have suffered but huge and soft beds have eliminated the feeling. Once the tea bags were out and Gerald brought them by himself with a big variety and very fast. When we were checking out, it was a surprise when manager returned us the full sum of taxes and fees that we had paid separately for our stay. She told that it was Gerald, who approved with the hotel manager the pay back because of the all the inconveniences our neighbours caused us. That was a real customer oriented service, outstanding personal approach and the will to make our stay unforgettable. Thank you, Gerald for your personal great and customer oriented attitude to the guests! All the best to you and hope, you can be promoted soon. The emotions from stay are mostly made by staff! So thanks to hotel manager, who has hired a great team of professionals! As for the facilities, the rooms are huge, very new, very cosy and fresh with great and comfortable beds, huge TV, sofa, stationery table, fridge, balcony. It was a pleasant stay there, including a tea pot with tea bags, coffee bags and water. In the lower level, in lobby, there was a microwave, fresh still water that you can replenish, breakfasts can be served as well. The rooms are cleaned every 2/3 days, we had an issue with cleaning service, since I have asked several times to change the towels, to take out the trash for 2 days, unfortunately nothing was done before I have met a service manager. The room staff pretends they don’t understand English , hide from you, are not proactive. Some young reception girls seems to be nervous from time to time. The beach towels are provided to go to the beach as well as pool towels. The location is good to get to main streets, shops and restaurants. There are many supermarkets working until midnight nearby. I strongly recommend the hotel and wish to be back next year! Thank you all! Ekaterina
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: They don’t take cash deposit, only cards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RomerWaikikiGM, General Manager at Romer Waikiki at The Ambassador
Responded 21 Mar 2024
Ekaterina, we're truly grateful you took the time to review Romer Waikiki at The Ambassador. Your heartfelt recognition of Gerald's efforts is a testament to his dedication. His commitment to enhancing guest experiences rings true with us, and we are proud to have him as part of our team. We're delighted that you found our accommodations spacious, refreshed, and comfortable. The convenience of our onsite amenities, like the teapot and breakfast services, was designed with your comfort in mind. We're also thrilled to hear that our location met your expectations. We do note your comments regarding certain experiences with towel changes and trash disposal. These points have been taken seriously and passed on to our management team for review. We certainly aim to ensure that all guests receive prompt and efficient service at all times. The description of your unpleasant experiences with noise disturbances caused by other guests is regrettable. Our team did their utmost to address this concern, and we appreciate your understanding. Lastly, we're thrilled to know that you recommend our hotel and are looking forward to returning next year! The entire team extends their gratitude and looks forward to welcoming you back again soon. Thank you for choosing Romer Waikiki at The Ambassador.
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I was in Honululu for business and The Roamer was perfectly located between the beach and the convention center. It had the nicest, most helpful staff, and a very comfortable feeling. I personally loved the room decor and even took photos to influence an upcoming apartment redesign.
The pool area was a manageable size and was very well kept and appointed and there were quite a few locations around the property to get some work done. Would definitely stay here again.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 21 Sept 2024
Ashley, we’re delighted you loved your experience at Romer Waikiki at The Ambassador. It’s wonderful to hear that our location and ambiance suited your business trip and inspired your apartment redesign. Our team members strive to create a welcoming atmosphere, and we're glad you appreciated our pool area and working spaces. We're looking forward to your next visit!
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Front desk staff was helpful, as was the valet. $120 of unexpected taxes on top of what I thought I was paying was a very unpleasant surprise (check out that nearly 18% tax rate!). we stayed at other hotels in the area during the same trip that did not have taxes and fees so high. There were no pool towels at the pool area. Our bathroom didn’t have enough towels for the number of people on our reservation (and they confirmed the number at check in). There was a dead bug in the middle of the floor of the kids’ room. Pool chairs were quite dirty, which is really noticeable on white chairs. Lobby rugs are truly filthy. Our toilet wouldn’t stop running after being flushed. Housekeeping entered 45 minutes before checkout without us telling them to come in (we even had the do not disturb sign on the door!). None of the things were big enough to really mention to staff in isolation, but all together, they made for a very underwhelming visit, especially considering the price paid. Service given was friendly and helpful, but overall, the experience fell really flat
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 7 Aug 2024
Paradise16175229699, the team is pleased to know you found the front desk and valet service helpful. It is regrettable that some aspects of your stay did not meet expectations, such as issues with extra charges and maintenance. At our location, taxes and fees are determined by local regulations. The team always strives to ensure a clean and comfortable environment is provided, and your feedback regarding the pool area, bathroom amenities, and housekeeping will be looked into. The team appreciates your comments and hopes for the opportunity to deliver a more satisfactory experience next time.
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The hotel location was in the heart of the downtown, very convenient. I felt safe staying here. The staffing - excellent. They were helpful, friendly and always happy. The rooms were clean, they had large bottles of toiletries in the bathroom, the towels and rags were always replaced and stocked. There were tables and chairs throughout to sit and enjoy the nice weather. The pool was well maintained too, I did not have any issues during my stay here, everything went smoothly.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 26 Jul 2024
Natalya, We are thrilled you enjoyed your stay at Romer Waikiki at The Ambassador. It’s great to know you felt safe and found our location convenient. The team members will be happy to hear that their friendliness and helpfulness made an impact. We're also delighted the cleanliness and amenities met your expectations. We look forward to welcoming you back. Thank you for staying with us.
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I was pleasantly surprised about this hotel. The hostesses at the front desk were so friendly, we stayed here twice and they upgraded us both times! The rooms seemed to have been recently renovated, were clean and modern. The location of the hotel is a short walk to the beach and the room prices were very budget friendly, a good option for those who are budget conscious.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 2 weeks ago
Lunathegreycat, it’s wonderful to hear you had a great time at Romer Waikiki at The Ambassador. The team is thrilled you appreciated the friendly service and lovely upgrades. The convenient location and the recently refreshed rooms make it a great choice, especially for those mindful of their budget. We're looking forward to seeing you again soon!
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Excellently located in Waikiki, not far from the beach and Shopping and dining streets. The staff stands out for their friendliness and helpfulness. Room with panoramic views of Waikiki and partly the ocean. The room was made available to us in advance of the scheduled check-in time; we found areas not perfectly clean and on our report the housekeeping service intervened immediately. The parking is very convenient with valet service, but the cost of $51 is high even if in line with what turns in Waikiki (after all, finding a place in the evening along the canal is like guessing a lottery). Overall a more than good solution for Waikiki with great value for money.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent a week at the hotel and it was very nice. The location is great, walking distance to the city and the beach (about 10 minutes) Rooms were clean and large. The pool was well maintained (Here there was a free beer or sangria daily between 4-5pm). Once a week there is also a Pilates lesson. The staff was super friendly. We would definitely come back. Just note that the parking fee per night is $50. We just parked 15 minutes walk away in a residential area in Honolulu for free.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the best stay at Romer! The main highlight was the staff; every interaction we had with them during our stay was positive. We really appreciated the water stations which offered filter water, and we enjoyed laying out by the pool, which wasn’t too crowded. The location was awesome - close to restaurants and convenience stores, and a short walk to the beach. We can’t wait to visit again soon!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 23 Apr 2024
S5911MYjenniferh, it's wonderful to hear that your stay at Romer Waikiki at The Ambassador was enjoyable! We're glad our team members made a positive impact on your experience and you found use in our water stations. It's also fantastic to hear that you found the pool relaxing and convenient. The prime location you described is something we're proud of as well. We're excitedly awaiting your return, see you soon!
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The best dog friendly hotel we have stayed at so far - and we will definitely be back!!! The front desk staff (Schereen and Mel) was so nice and very helpful. They fell in love with our little Maltese - Mochi!!! To be honest every employee we encountered there was helpful (we didn’t get everyone’s names).
We booked the neighborhood view with king and sofa bed - and it was very spacious and clean. Loved every aspect of it. The room has a mini fridge with a reusable water bottle (we had 2, since it was my husband and I). That was a pleasant surprise. Schereen was so nice to give us an extra one for our little Mochi. The hotel offers water stations (and an ice machine) that makes it so convenient for your trip and eliminates buying plastic water bottles. Our fridge was not working properly the first night but they promptly fixed it when we let the front desk know there was an issue. The bed was so comfy and so was the pillows (felt like we were sleeping on our own bed at home!) The closet was connected to the bathroom which was very spacious. The room had a small dresser with drawers and a built in seat. The room also had a round table with a chair next to the dresser making it easy when we had our coffee and breakfast in the morning. Our room also has a balcony with a small table and 2 chairs - we did not use it though because it was really hot on the days we were there. The room doesn’t automatically come with an ironing board and iron, but we made one call to the front desk and they promptly had an employee deliver one to our room!!!
This hotel is not a huge hotel but that is what I liked most about this hotel. The employees made you feel so welcomed and were so helpful and that’s really important to us.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Romer Waikiki at The Ambassador
Responded 26 Jul 2024
raenettem2024, Thank you for staying with us at Romer Waikiki at The Ambassador. We are thrilled you and Mochi had an amazing time! It is wonderful to hear that Schereen, Mel, and our whole team created such a welcoming experience for you. We're glad you enjoyed the spacious and clean room, and it's great the prompt response to your fridge issue met your expectations. Your feedback about the amenities and comfort of the room is much appreciated. We look forward to welcoming you and Mochi back soon! Best regards, The Romer Waikiki Team
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There are more places to choose from in the Honolulu area.
PRICE RANGE
RMÂ 732 - RMÂ 1,155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ambassador hotel honolulu, ambassador hotel waikiki
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
368
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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