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WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED!
We were charged a surprise 125$ "cleaning fee" upon arrival and were guaranteed that the money would entail us a clean room every 3 days. We stayed with the hotel for 7, and the room was cleaned once. i...More
We stayed in this hotel as guests of an Airbnb rental, therefore I cannot attest to specific hotel features such as housekeeping or other amenities. However, the staff at the front desk was always very helpful, positive and friendly. We had a late flight on...More
This appeared to be a good deal when I booked it using points from Chase. Everything should have been covered with those points unless I damaged something but when I go to check in they want $130 for a cleaning fee. The site...More
Save your money! Great location, scenic views, but management that lies and rooms that flood.
At first, the unit seemed great. Our first day went smoothly, staff was nice, views of Diamondhead and right across from the Honolulu Zoo! However, when night came, everything changed....More
I spent all the $ i had to fly to Oahu from another island to pick up my moms remains so I could take her to Kauai to be laid to rest... I secured a room at this hotel , but, the website I booked...More
US$107 - US$291 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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I was just reviewing the hotel, and also a review of our room this time. There are great rooms with a zoo/mountain/beach view but you would have to do your research. We have had great results with vrbo - and one not good... More
I was just reviewing the hotel, and also a review of our room this time. There are great rooms with a zoo/mountain/beach view but you would have to do your research. We have had great results with vrbo - and one not good airbnb. One person on vrbo we have dealt with has 2 places that have great views. The hotel also has their own rooms, no meal plan, we like the owner owned to have our own kitchen. But as I said in my review beware of #506 Konatsu's place off airbnb.
Response from Wilfcalgary | Reviewed this property |
No it is not free. There is parking at the hotel if you are registered at $17 per day. Secure and assigned parking is at a premium in this area so if you want an assigned parking spot at this hotel you need to contact the... More
No it is not free. There is parking at the hotel if you are registered at $17 per day. Secure and assigned parking is at a premium in this area so if you want an assigned parking spot at this hotel you need to contact the front desk and make arrangements for your Holiday period. I suggest you due this well in advance as the parking for the Hotel is limited.
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"Book somewhere else that docent surprise you with extra fees. Ridiculous."