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All reviews the hilton hawaiian village across the street ala moana blvd wailana coffee house free apples fridge and microwave coffee maker diamond head min walk free shuttle beach towels within easy walking distance bus stop rental car small pool sofa bed partial ocean view
Checked in today 16 Nov 18. We had to wait 2 hours due to room not being ready
The rooms are very old and very very very dirty
We found broken glass on the floor in the bathroom where someone replaced a smashed bulb
Response from aquapalmsandspa, General Manager at Aqua Palms WaikikiResponded yesterday
Mahalo for taking the time to share your experience at the Aqua Palms Waikiki.
Please accept my sincerest apologies. While the property is in need of some renovations, which will be starting shortly, there is no excuse for the lack of cleanliness or the...More
What a lovely experience here at this hotel. It is attached to the world famous Wailana Restaurant that is still up and running since I was a little girl. The staff here is amazingly friendly and helpful. Coffee, lemon water, apples available in the lobby...More
2 Thank Debbie P
Response from aquapalmsandspa, General Manager at Aqua Palms WaikikiResponded 12 July 2018
Aloha Debbie P:
Mahalo for taking the time to share your recent experience at the Aqua Palms Waikiki.
Yes, the Wailana Coffee House Restaurant next door is iconic. All of guests receive a 10% discount when showing their room key.
The property is in a...More
Location and value is everything with this hotel. All was fine with hotel and room but it is feeling a bit tired and needs a facelift thus making it average in my eyes. Truly no complaints and I found the staff gracious and friendly. They...More
From the moment we checked in and were indifferently greeted (no aloha spirit whatsoever, no smile returned) and checked in, to little things (asking for directions, or buses) to specifically asking for help with a personal matter - this is the hotel staff who could...More
Response from aquapalmsandspa, General Manager at Aqua Palms WaikikiResponded 1 week ago
Mahalo for taking the time to share your recent experience at the Aqua Palms.
I'm extremely disappointed to read your comments your comments about our staff. Our staff is one of the biggest selling points of the property. Most everyone raves about the...More
We were very happy with the location of the hotel and the room.
I was extremely happy with my concierge Dana Bartles. I was traveling with my family and dad is disabled. She made tour suggestions that were totally accommodating for him and we could...More
Aqua Palms Waikiki is a boutique hotel located 1 block to the beach and across from the Hilton Hawaiian Village. This hotel is a short stroll to Ala Moana Shopping Center and in close proximity to the Hawaii …MoreConvention Center. During your stay, you'll enjoy convenient guest room comforts like Aqua BLISS pillow top beds, 42-inch LCD TV's, a mini-refrigerator, a microwave, iHome alarm clock radio, credit card laundry facilities, and a coffeemaker. With our hospitality fee, Aqua Palms Waikiki allows guests to enjoy many hotel services and activities without having to incur miscellaneous charges. These amenities include WiFi Internet throughout the hotel and in guest rooms, DVDNow (Unlimited movies & PS3 games), beach towel and chair rentals, Waikiki/Ala Moana Shuttle service, Daily Newspaper, In Room Coffee, In Room Safe, Local & Toll-Free Calls, Water in Lobby, and a Weekly Manager's Reception. Also includes access to the fitness center, pool and sundeck with a barbeque grill, and coffee and water service in the lobby. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.