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Aston Waikiki Beach Hotel

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3,726 Reviews from our TripAdvisor Community

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A TripAdvisor China Member
Reviewed 28 January 2013
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Helpful?
2Thank A TripAdvisor China Member
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Abbotsford, Canada
Reviewed 28 January 2013

We we're not impressed with this hotel, considering the price. They 'upgraded' our room but it had 2 double beds instead of the king we requested. We went with 3 couples and called ahead to request our rooms together and we all ended up on completely different floors. The pictures on the website make it look like a beautiful place,...

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2Thank Jackie D
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for taking the time to review our hotel. We are sorry to learn that your experience did not meet you expectations. When reservations are taken, we do ask the type of bedding requested but we do not guarantee the type of bedding or the floor level of any requests. We do guarantee the category of room...

Sydney
Reviewed 28 January 2013

Stayed at Aston Waikiki for a week with my partner. Our room had a fantastic beach view from the balcony side and from the entry we had a beautiful view of Diamond Head. The hotel is very well located near a quieter section of the beach but an easy walk to the main part of the strip. The room was...

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Thank Minxyminou
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for staying with us. Yes, we have the perfect location at the east end of the Waikiki strip nearby popular venues, shops, and dining; and our property offers stunning views as we are directly across the street from the beach and nearby Diamond Head. We thank you for taking the time to review our hotel, and...

Mandan, North Dakota
Reviewed 27 January 2013

We recently stayed at the Aston Waikiki Beach for 11 nights. Aside from some needed renovations - like the bathroom tile, guest room doors, etc, - this was a great place to stay! All you had to do was cross the street and you were at the beach! I've read several complaints about the breakfast, but I think the problem...

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1Thank AMC8380
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for sharing your experience with us! We are glad to learn that you loved the tasty donuts offered at our complimentary breakfast each morning. Our breakfast offers items such as pastries, mini bagels, cereals, fresh fruit, miso soup, kimchee, teas, coffees, milk, and juices. We apologize that you did not find value in the daily amenity...

west bend,wi
Reviewed 27 January 2013

Upon entering I was struck by how 1970's this place looked, and I'm not talking retro- just old. Very out-dated, unimpressive reception/pool area. Staff were very friendly even when a member of our party got a bit cranky. Elevators require a swipe of your room key, great for security, bad for convenience, especially when carrying food or coming from the...

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Thank kenneth123
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for taking the time to review our property. We were sorry to see that you found the décor in our guest rooms to be unsatisfactory- however, the pictures online portray an accurate representation. We also apologize for the noise caused by the singers; we thank you for your feedback as we do monitor the volume level...

Seattle, Washington
Reviewed 26 January 2013

For the price excellent location, I felt secure inside the hotel, and the views were magnificent. I had the very top right corner room (street side) and for that I got a marvelous view of the ocean and out of the front door a fantastic look at diamond head. The breakfasts really helped with the food budget. (I'd freeze the...

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Thank Ancy M
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for taking the time to review our hotel. We are glad to know that you felt secure during your time with us at the Aston Waikiki Beach Hotel. We are a very safe hotel directly across the beach at the east end of the Waikiki strip. Our security team monitors in and around the property 24/7,...

Cochrane, Canada
Reviewed 26 January 2013

We were staying with family in a beach rental and wanted to stay one night on Waikiki beach just me and my husband. Since we were only staying one night I wanted something reasonably priced. Wow, is that hard to find on Waikiki. I chose this hotel cause the price was cheaper than many other hotels, and it was directly...

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4Thank FortMac
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and we are glad to learn that you enjoyed our hotel. Yes, the rates in Waikiki can get high but we are glad that you found value with us at the Aston Waikiki Beach Hotel. We are currently adding WiFi to the guest rooms because we agree that it will better accommodate our guests. We thank you for the...

Washington DC
Reviewed 24 January 2013

We have stayed in Waikiki before. This trip we decided to stay closer to Diamond-Head. We also enjoy many nice boutique hotels in NY so we decided to try one in Waikiki. I agree with the reviews about the view, but can't agree with the review of the Aston. The rooms are so small we had to set our chairs...

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4Thank PuntaCanadisaster
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for taking the time to review our hotel. We are sorry to learn that you had a less than desirable experience at our hotel. I am surprised to hear about no pillowcases? That sounds very unlikely, as we have very strict procedures for preparing our guest rooms, especially the bedding. Our housekeepers clean and prepare the...

Melbourne
Reviewed 24 January 2013

I booked this hotel on a recommendation from a friend, that said, I was a little surprised when I arrived at the hotel. First off we were put in a room that was next to the elevator and it was very very noisy. It was on the 5th level, (the pool was on the 3rd level) and they had a...

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3Thank Paul L
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha, and thank you for the review. We are sorry to see you had a less-than-desirable experience at our hotel. We monitor the noise level of the musician in the mornings, and it seems this time something went terribly wrong. We thank you for the feedback in order to prevent this from happening again. Our daily amenity fee includes breakfast,...

Garrison, North Dakota
Reviewed 24 January 2013

We came to Hawaii for our Honeymoon and thought the Aston was VERY nice. Yes the rooms could use some updating especially the bathroom, but overall it was fantastic!! The outdated bathroom didn't bother us at all, as we were not in the room very often, basically to sleep...The staff was extremely friendly and very helpful with whatever we needed!...

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1Thank Melissa R
Rebecca D, Guest Relations Manager at Aston Waikiki Beach Hotel, responded to this review

Aloha! We are glad to learn you had a fantastic honeymoon while staying with us at the Aston Waikiki Beach Hotel. Our location is perfect- directly across the street and offers fantastic views of the beach and Diamond Head or the Waikiki strip. Our honeymoon and anniversary couples receive a picture frame, (a gift from us to show our appreciation)....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Overlooking one of the world's most renowned beaches, the Aston Waikiki Beach Hotel provides an oceanfront experience at surprisingly accommodating rates. The Aston Waikiki Beach Hotel is the ideal vacation headquarters for couples, families (children stay free) and groups seeking the ultimate Hawaiian experience. The vast majority of our 645 guest rooms offer a private lanai and stunning full or partial ocean views. Diamond Head rises majestically on one side of the hotel, while legendary Waikiki Beach stretches out from the other. ... more   less 

Additional Information about Aston Waikiki Beach Hotel

Address: 2570 Kalakaua Avenue, Honolulu, Oahu, HI 96815-3698
Region: United States > Hawaii > Oahu > Honolulu
Price Range: RM893 - RM1,417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aston Waikiki Beach Hotel 3.5*
Number of rooms: 645
Reservation Options:
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Also Known As:
Waikiki Beach Hotel
Aston Honolulu
Resort Quest Waikiki Beach Hotel
Resortquest Waikiki Beach Hotel Hawaii
Aston Hotel Waikiki
Hotel Style:
#14 Top resorts Hotel in Honolulu
#27 On the Beach Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Aston Waikiki Beach Hotel staff and other travellers.
110 questions
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starrymm Twin Falls, Idaho Reviewed this property
Helpful answer
2
Votes
Not as helpful

We stayed last Thanksgiving. I think you do have better views in the higher levels. Our view was perfect. I really don't have anything negative to say about the Hotel. We had a wonderful time. Rooms were very clean, staff was amazing and quick to respond if you needed anything. The restaurant food was great. The best part was grabbing a cup of coffee in the morning and sitting on the beach- right across the street. Have fun!

19 days ago
Pittsburgh, Pennsylvania
9 months ago
BobbyCom52 Lake Zurich, Illinois Reviewed this property
Helpful answer
2
Votes
Not as helpful

Yes, there are.

8 months ago
Manchester, United Kingdom
Natasha_Akee Honolulu, Hawaii Property representative
Helpful answer
1
Vote
Not as helpful

Aloha Dillioney,

We are 12 miles away from Joint Base Pearl Harbor- Hickam. Taxi charge per mile and time. With heavy traffic a taxi ride can be very costly.

We have tour desk on site that offers tours for the USS Arizona Memorial along with transportation, $17.96 round trip per person and pick up is at our hotel every quarter to the hour. I hope this answers your question. Have a great day!

Me Ke Aloha Pumehana,

(with warmest aloha)

Natasha Akee

Guest Services Coordinator

2 months ago
Natasha_Akee Honolulu, Hawaii Property representative
Helpful answer
1
Vote
Not as helpful

Aloha Adrian W,

Room upgrades is based off availability. Can you please provide the name the reservations is under and I would be happy to assist.

Me Ke Aloha Pumehana,

(with warmest aloha)

Natasha Akee

Guest Services Coordinator

24 days ago
Natasha_Akee Honolulu, Hawaii Property representative
Helpful answer
2
Votes
Not as helpful

Aloha Jason J,

Mahalo for choosing to stay here with us! As you may be aware, bed bugs are commonly transported via luggage, public transportation, taxi cabs, luggage trucks, restaurants, movie theaters, and parks. We have implemented preventative measures and inspections to keep our property free of any issues, and we take all reported accusations seriously. Due to daily preventative measures and inspections, several past accusations were deemed negative by our certified pest control company, Orkin Pest Control. I hope that this alleviates some of your concerns.

I have taken the liberty of sharing some of our housekeeping best-practices below:

1. Daily, housekeepers spray an approved alcohol base chemical (Sterifab):

• Headboard

• Bed

• Furniture

• Electrical outlets

2. Periodically a team of housemen proactively inspect:

• Headboard

• Bed cover

• Mattress

• Box-springs

• Carpet edges

• Drapes

3. If there is a report of a bed bug:

• Housekeeping and security is sent to the room immediately.

• We offer to clean personal belongings by heat treatment.

• We spray luggage with Sterifab.

• We offer to relocate our guests to another room.

• A documented incident report is created.

• Room is placed out of inventory.

• Orkin Pest Control is contacted and thoroughly inspects the room.

• If live activity is found, the room is professionally treated over the course of two weeks and reexamined to ensure that there is no live activity.

Our amenity/resort fee are all in the same we offer:

• A souvenir beach bag filled with beach accessories - valued at over $90 - including a COOLA® organic suncare kit, with sunscreen spray, moisturizer, after-sun lotion, and lip balm (one bag per room per stay)

• In-room high-speed WiFi internet access

• In-room PlayStation®3 Blu Ray console to play DVD movies and games from unlimited access DVDNow kiosk located in the lobby area

• Daily newspaper

• In-room safe usage

• Free local and toll-free calls

• Keurig coffee makers

• Access to fitness center

If you do choose to rent a vehicle our valet fee is $32 per night with in and out privileges. Unfortunately we do not offer self-parking options as space is very limited. We are conveniently located right next to city bus and trolley bus pick-up and we are in walking distance to many tourist attractions, restaurants, and shopping outlets therefore many of our guest do not rent a vehicle.

I hope this helps answer your questions. We look forward to servicing you in the future. If you have any other concerns please do not hesitate to reach out to me.

Me Ke Aloha Pumehana,

(with warmest aloha)

Natasha Akee

Guest Services Coordinator

2 months ago

See all questions (110)

Questions? Get answers from Aston Waikiki Beach Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors might not hear the bar, but not bad right on top of it”
  • view of the ocean from our room
KylieM585, 22 Apr 2017 | Read review
“Don't be afraid to change rooms for a better mattress - some are way to uneven”
Vegas_Fisherman, 22 Apr 2017 | Read review
“Partial oceanview and Diamond Head view are both quite nice...go to highest floors.”
Snorkeldad007, 15 Apr 2017 | Read review
“stay somewhere else”
jpro1990, 7 Apr 2017 | Read review
“Pool or ocean view it's worth the money”
Vcpawley, 1 Apr 2017 | Read review
5 of 5