This is a hotel where you never feel relaxed. There’s a line at 6.30am for breakfast. There’s a line at the swimming pool. There’s a line when you take the lift. There’s a line to grab a seat for a drink. In the end you have the feeling you’re on vacation in a convention center. And when you’re having an issue, you will be answered ‘we have 3,000 rooms, we cannot satisfy all our customers’.
We stayed one night in the rainbow tower full ocean view and 6 nights in the grand Waikikian. The rainbow tower had an amazing view and it was just breath taking. We then moved to a time share room on the 27th floor with partial ocean view. The view was more city view but the room itself was high , spacious and well kept. The appliances in the 2 bedroom suite was modern and having a kitchen was very beneficial for us having breakfast before we leave for the day. The staff at the village was very courteous and friendly and we never had a problem. The lagoon was perfect for the kids and for novice scuba divers who are afraid of sharks in the real ocean (Like me) the lagoon gets crowed during the day so we usually go early. The beach was a little rough with a lot of rocks It was pretty good though. There are 5 pools an the property with some being adults only but we basically used the one near the gran Waikikian (3 levels with slides ) and the super pool. There are many restaurants nearby and prices are higher at the resort as expected but for the convenience and service it was worth it. We went to tropics twice and tried a few of the other cheaper take away places in the village. We mainly ate at Ala Moana mall food court and bought groceries at the foodland there…
I stayed in the Ali’i Tower and the service was exceptional. When I want to be treated well, this is where I stay when I’m Oahu. Having its own pool, gym, check-in makes this tower desirable. The housekeeping staff does a terrific job. I was a solo traveler and I felt safe. Even in the parking garage. This is a step above a typical touristy hotel and you get what you pay for! Cheers to Hilton on this stay!
Be careful when staying here , Be careful my bag was stolen out of my hotel room and nothing was really done about it . We were told little to nothing about what could be done and no resurgence that it wouldn’t happen again . Tracker kept saying it was going back to property . Terrifying experience.
The hotel is well positioned close to restaurants and shops. The village itself has many restaurants and ABC stores which was really handy. We opted to stay at the Tapas tower, the room was a 3 star at best, very dated and old. Did find most of the staff friendly and helpful. The best thing about this hotel is the different pools and activities available. Tips for your stay would be stay would be to ask for a renovated room upon booking. Book reservations at the hotel restaurants, as waiting time at peak times can exceed an hour. The hotel gym could do with better weight equipment, but it wasn’t too bad.
We specifically selected this resort because we had children and teens and we wanted the pools and the resort activities. Well, when we arrived, so many things were broken down the waterslides weren't working and the pools were cold. One of the Jacuzzi's wasn't working. I was super surprised at the fact that so many things weren't working. The biggest disappointment was that every single pool on the resort was super cold. We really didn't enjoy hanging out by the pool at all.
We stayed at The Ali’i which has such nice rooms and views! Big shoutout to Gary at the front desk for his fantastic customer service and always being so helpful! The private pool at The Ali’i is so nice to have since the other pools can get quite busy fast. We really enjoyed the location in Waikiki, the food options nearby from independent restaurants, and the history of the hotel. Lei making and fish feeding were both really neat activities which was also nice being no additional charge. Our only suggestion would be improving the food the hotel restaurants offer, especially given the price.
Not a dump in my opinion! We had a room in the Tapa Tower 35 level ocean view and it was very nice! So I guess it depends on the tower you stay at! Bathroom is a bit small and had tub shower. Pillows are a bit flat. Room was a good size! You can’t turn the AC down lower than 68° which I do like my temp cooler. It is a very busy village with lots of kids so if that bothers you stay somewhere else. We stayed at the Lay Low hotel a few nights before coming to the Village. I prefer the Lay low area if you like shopping and restaurants steps away. The HHV has restaurants and stores but is a bit of a walk to all the really good stores but the beach is just steps away. Yes the HHV price gauge on all beach related things. Check in line was long but we did mobile check in so we didn’t have to wait in the line. Parking fee is outrageous!…
Location is fine and there is plenty of shopping. But the power and internet crapped out (along with the AC and most of the elevators) for at least an entire day. (we left). We were told it's not unusual. The wait for an elevator with room on it was really long and hot. Just make sure you have an alternate plan.
The hotel is outdated and in need of major updates. The carpets in the hallways are buckling and bubbled up. The sinks in the two rooms I stayed in were rusted out and showers made loud groaning noises when in use. Showers also had two settings, off or boiling hot. The fridge in my room ended up being a freezer so all items I put in turned to ice. There was vomit in an elevator for three days without ever being cleaned. Dirty sheets that smelled strongly of sweat were used to make the bed twice during my stay instead of clean sheets. One time towels were replaced by dirty ones. When I checked in my room was not clean, hair/dirt in the sink and only 1 power outlet was functional. I originally stayed in Tapa Tower, and a power outage contributed to my low rating. I will preface by saying all of the staff I interacted with were incredibly kind and helpful. I know the power issue was not anyone's fault, but the aftermath is. The power went out at ~8:00 AM and did not come back until ~2:00 AM the next day. Only one elevator was working powered by an emergency generator and because of that there were long lines and over packed elevators that made concerning creaking noises on the way up and down. I opted to climb the 8 flights of stairs up and down because that felt safer. Guests were not provided any updates to what was going on until 8:33 PM.... 12 hours after the outage started. After requesting a room change, I had to wait in line for two hours to get a new room key. I was not offered anything for the inconvenience and had to request a new room, they were not automatically reaching out to guests to get them into a functional space. At checkout, I asked for some type of credit for the inconvenience and they did provide me with a $200 credit, which I appreciated. On checkout day (check-out is at 1:00 PM) staff came in to the room at 11:00 AM when I was still in the room with the do not disturb sign on my door. I did not hear a knock and I heard someone swipe a key card and then open my door. After seeing me, they apologized and said they were checking to see if I had left yet. The same thing happened again at 12:00 PM. There are a lot of hidden fees associated with this hotel, nothing is included. You need to pay extra for parking, beach chairs/umbrellas, and any water activities, so just a heads up for anyone planning to stay here. Although expensive compared to restaurants in the surrounding area, the hotel restaurants had good food and good service. Overall, the hotel is very crowded and seems more suited for families with children. I did appreciate the hotels close proximity to downtown Honolulu, and to the beaches; but overall the hotel was the worst part of my trip and I will not be coming back to this hotel ever again.…