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Moana Surfrider, A Westin Resort & Spa

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#25 of 84 Hotels in Honolulu
Certificate of Excellence
GreenLeadersSilver level
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Moana Surfrider, A Westin Resort & Spa
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4,896 Reviews from our TripAdvisor Community

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There are newer reviews for Moana Surfrider, A Westin Resort & Spa
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Showing 3,669: English reviews
Seattle, Washington
Reviewed 1 week ago NEW

This property is divided into 3 wings (Diamond, Banyan and the Tower) and this review is solely on the Banyan wing. The hotel opened in the early 1900's and it has some historical charm to it (this is the Banyan wing), Upon arrival at the hotel, we were provided leis (even though we arrived late at night) which was pretty...

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Helpful?
3Thank FrozenDiver
StarwoodWaikiki3, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha FrozenDiver, Thank you for talking the time to provide our team with helpful and insightful feedback following your recent stay at the Moana Surfrider. Our team strives to improve for our guests and make their experiences memorable and as such your feedback is very important. We are glad to hear that overall you enjoyed your stay with us and...

London
Reviewed 1 week ago via mobile

We are staying here usually at the start of our annual trip to Hawaii, before flying to the other Islands. Most hotels in Honolulu are overpriced with dated decor in the rooms, this is the same at the Moana. The service is very friendly, the rooms in the tower spacious. I am not sure that I would call a room...

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Helpful?
1Thank STEPDI
MoanaGuestExperience, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha STEPDI, Thank you for visiting us once again for your annual trip to Hawaii. Thank you also for taking the time to share your experience. We are delighted to hear your experiences with our staff was nothing but friendly. At the Moana, our associates take pride in continuing the traditions of providing unique Hawaiian hospitality for our guests. On...

Reviewed 1 week ago via mobile

When in Waikiki - the Moana surf rider is the perfect place for me due to location, my ocean view facing diamond head and the "not so stuffy" attitude...:) I requested the ocean view tower facing diamond head on the 20th floor and "BINGO".....for additional $200.00 per nite my wishes came true but "what da heck" it's Waikiki time....and time...

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Helpful?
1Thank Michael C
StarwoodWaikiki3, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha Michael C., Thank you for celebrating your Easter weekend with us. We are so happy to ehar that you enjoyed your holiday vacation. We greatly appreciate your thoughtful feedback as we are always looking for ways to improve our services and offerings for our guests. We look forward to welcoming you back again soon. Mahalo, Kristen K. Moana Surfrider...

Antioch, California
Reviewed 1 week ago

When we travel we like to go to places that are historic, that is the Moana. It is the oldest on the beach so we decided to spend a couple of days here. The basic rooms are on the small side, but nicely appointed. The main part of the hotel is very elegant. We had breakfast on the veranda overlooking...

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Helpful?
1Thank nick b
StarwoodWaikiki3, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha nick b, What a beautiful sentiment to travel to and stay at places with such rich histories. The Moana Surfrider is definitely such a place and we're so happy to have had the chance to share it's story with you. We are happy to hear that you enjoyed your recent stay and we hope to have the pleasure of...

washington
Reviewed 1 week ago

I had high hopes for week at a great hotel, on the beach in a great city. The beach and the city lived up to my expectations but the hotel fell woefully short. The rooms in the Diamond wing of the hotel are old, small with uncomfortable beds that for some odd reason the staff could not make up to...

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Helpful?
2Thank foxak
MoanaGuestExperience, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha foxak, Mahalo for staying with us and for taking the time to share your experience. We truly appreciate the information you provided and are always interested in hearing from our valued guests.It is our goal to achieve service excellence with each interaction with our guests and it appears we came up a little short in your case. I am...

Reviewed 1 week ago via mobile

Ordinary....... Food, service, accommodation, breakfast, room, bed, pillows. Bring your boxing gloves so you can fight to get a spot by the pool. Expensive...... for everything including ridiculous charges you're not told about. There are many other better options nearby. What ever you do, don't go

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Helpful?
2Thank Tony N
MoanaGuestExperience, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha Tony N, Mahalo for taking the time to share your experience with us. We truly appreciate the information you provided and are always interested in hearing from our valued guests. It is our goal to achieve service excellence with our guests and it appears we came up a little short in your case. I will be sharing your comments...

Sydney, Australia
Reviewed 1 week ago

We stay in Hawaii at least twice a year, and have stayed in most of the beachfront hotels in Waikiki, and our 3rd visit to the Moana Surfrider. This hotel is a very nice Hotel and a good location. This time we spent 8 nights here, upon checkin it was quite disappointing to say the least, our Qantas flight get...

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Helpful?
3Thank Danny W
MoanaGuestExperience, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha Danny W, Thank you for your third visit with us at the Moana. Thank you also for your candid feedback regarding your experience. I am disappointed to hear your recent stay with us was less than perfect. As a Westin resort, our mission is to be a partner in our guests’ well-being to ensure that they leave us feeling...

California
Reviewed 1 week ago

My husband and I were in town for the Hapalua Half marathon. It was the perfect location, walking distance to and from the start and finish line. While the standard rooms were small, it was very clean and the bed was truly heavenly. Hotel also offer robes and slippers. We got a bottle chanpane since we were also celebrating our...

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Helpful?
Thank 6Franklins
StarwoodWaikiki3, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha 6Franklins, Thank you for taking the time to share your feedback with our team and congratulations on finishing the Hapalua Half Marathon! We are glad to hear that you found the location to be very convenient as well. Mahalo for letting us be a part of your wonderful 21st anniversary. We look forward to welcoming you both back again...

Taipei, Taiwan
Reviewed 1 week ago

The Hotel is for sure very nice, surrounded by huge not charming building it is a small pearl, the beach bar is beautiful, unfortunately the few sun umbrella and the small swimming pool do not allow every guest to enjoy holiday at full , if they do not wake up at 6 to book a place !

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Helpful?
Thank Chiara P
StarwoodWaikiki3, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha Chiara P., Thank you for sharing your feedback with our team following your recent visit to the Moana Surfrider. We appreciate your insights regarding the pool area as we are always looking for ways to improve our services and offerings. We will make sure to share this information with our management team for their consideration. Thank you again and...

Chicago, Illinois
Reviewed 1 week ago

We thought the Moana Surfrider was very good. After touring some of the other hotels on Waikiki Beach we had no regrets that this was where we stayed. We had considered the Royal Hawaiian and the Halekulani and the and felt the Moana compared well with both. Our Ocean Deluxe room in the tower was a gem with a great...

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Helpful?
Thank dewmkw84
StarwoodWaikiki3, Manager at Moana Surfrider, A Westin Resort & Spa, responded to this review

Aloha dewmkw84, Thank you for taking the time to share your feedback with our team. We are happy to hear that you enjoyed your beautiful ocean view room and that you had a pleasant and relaxing vacation. We look forward to welcoming you back again soon. Mahalo, Kristen K. Moana Surfrider Guest Experience Team

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Moana Surfrider, a Westin Resort & Spa, in Waikiki Beach on Oahu, HI. Visit Moana Lani Spa; or host a wedding on our rooftop terrace, or a meeting in our 10,000sq ft of event space. ... more   less 

Additional Information about Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, HI 96815-5041
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: RM1,426 - RM2,513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Moana Surfrider, A Westin Resort & Spa 4*
Number of rooms: 791
Reservation Options:
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Also Known As:
Moana Surfrider, a Westin Resort And Spa
Moana Surfrider, a Westin Hotel Honolulu
Westin Moana Surfrider
Moana Surfrider Westin Resort
Westin Honolulu
Honolulu Westin
Hotel Style:
#9 Top resorts Hotel in Honolulu
#10 Spa Hotel in Honolulu
#13 Luxury Hotel in Honolulu
#15 On the Beach Hotel in Honolulu
#18 Romantic Hotel in Honolulu
#22 Business Hotel in Honolulu
#31 Family Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Moana Surfrider, A Westin Resort & Spa staff and other travellers.
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Questions? Get answers from Moana Surfrider, A Westin Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the original building. The extensions are nothing like the old charm over looking and listening to the surf with the windows opened.”
217joshb, 19 Apr 2017 | Read review
“Diamond wing is old”
foxak, 15 Apr 2017 | Read review
“Any room is beautiful! It's a beautiful property to begin with.”
sfwongs, 12 Apr 2017 | Read review
“I do not recommend rooms facing the outrigger hotel unless you want to watch and be watch by your hotel neighbors at all times.”
M_C_B_july14, 10 Apr 2017 | Read review
“Nice variety of rooms with various price levels, views, etc. They are very accommodating to returning guests.”
B287VSmarkc, 4 Apr 2017 | Read review
5 of 5