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After five days at the Westin Hapuna Beach Prince Hotel on the Big Island , as the locals call the island actually named Hawaii but referred to as the Big Island to get around the fact that the whole group of islands is termed “...More
The guest services at this hotel were exceptional and particularly noteworthy. Throughout our 40+ years of travel we have stayed at many high-end, famous resorts. However, it was the exceptionally polite and accommodating services of the front desk staff—especially a gentleman named Noy that made...More
From the moment that we arrived, we were made to feel welcome. Al and Frank were super helpful and kind. All of the staff was great throughout our stay. The guys at the towel stand, wish I remembered their names, were super helpful and friendly....More
Pool deck is slippery
No lifeguard but they have two towel people
Towel Lady screamed at my 1 year old for playing with a ball in the pool
Note: He is 1 so don't say" can't you see the sign"...More
3 Thank johnpaul W
Response from StarwoodWaikiki4, Manager at Moana Surfrider, A Westin Resort & SpaResponded 1 week ago
Aloha johnpaul W,
Mahalo for staying with us as well as taking the time to share your experience. We are delighted to hear our housekeeping was one of your pros. We are however, disappointed to hear your overall stay was less than perfect. Please know...More
Sometimes called The Old Lady of Waikiki, this historic property operated by Westin is well located and very welcoming. Booked Diamond Wing Oceanfront and we weren't disappointed. Room on the smaller side, bathroom small but functional, but hey with a view like this, who cares!...More
Can't comment on the Alohilani but I've been frequenting the Moana since 1979 and stayed as recently as Jan 1 for a few days. Time, and fitting into the plans of others meant I did not stay as long as I wanted. Guess this is... More
Can't comment on the Alohilani but I've been frequenting the Moana since 1979 and stayed as recently as Jan 1 for a few days. Time, and fitting into the plans of others meant I did not stay as long as I wanted. Guess this is testimony to my preference and therefore recommendation.
The Moana is an old school establishment, to be enjoyed and not rushed. In the old building the rooms are a tad small but very comfortable. This is not a slick, polished generic place. It has charm and reeks of a bygone era. Enjoy, hope these comments help🌴