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Sheraton Princess Kaiulani

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#49 of 84 Hotels in Honolulu
GreenLeadersSilver level
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Sheraton Princess Kaiulani
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3,293 Reviews from our TripAdvisor Community

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Showing 2,233: English reviews
Fremont, California
Reviewed 4 days ago NEW

As I enter the well decorated front door of Sheraton, the front desk service was absolutely wonderful. You can tell they care about every single one of their customers, I had many questions about the island and a lot of the employees could give you places to eat and places to go hike at.When I arrived in my room my...

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Helpful?
Thank victortu899
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha victortus899, Thank you for choosing to spend your holiday with our team at the Sheraton Princess Kaiulani. We are so happy to hear that our wonderful associates helped to make you feel welcomed from the moment you arrived at the hotel. We are very fortunate to have such a great team of associates who truly care about our guests...

New Zealand
Reviewed 5 days ago NEW

Congratulations on your employee Uyen. She was totally amazing, she went beyond and looked after us 100%. I cant thank her enough for listening to our plight and ensuring we were well look after while staying at your hotel. We had booked into another hotel, as you were fully booked, however, they had mucked up our booking and after travelling...

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Helpful?
Thank Debbie8088
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Debbie8088, Here at the Sheraton Princess Kaiulani, we are very fortunate to have employees like Uyen who truly go above and beyond for our guests. We are so happy to hear that she helped to make your recent stay with us especially memorable. We appreciate your kind remarks as we are always looking for opportunities to recognize our hard...

Vancouver, BC
Reviewed 6 days ago NEW

From making a reservation to receiving us at the desk was nothing short of excellent. The front desk staff provided uninterrupted service and they answered all our questions plus provided some worthwhile tips about Oahu and Waikiki. These days all of Waikiki charges the nasty 'Resort-Fee' but the Sheraton goes out of its way to give the client value for...

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Helpful?
Thank GoalieDad26
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha GoalieDad26, We are so happy to hear that our wonderful staff made your recent stay particularly memorable. Here at the Sheraton Princess Kaiulani, we are very fortunate to have such a great team of associates who truly care about our guests. We are also glad to hear that you were able to experience the wonderful amenities that are associated...

Sapporo
Reviewed 6 days ago NEW

We can stay this hotel at a reasonable price. I'm SPG Gold member, so I use SPG website, it would be best price. Location is good, room is clean and neat, the sunset view from lanai was very beautiful.

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Helpful?
1Thank Daisuke1021
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Daisuke1021, Thank you for your loyalty as an SPG Gold member. Our team is very grateful for the continued support of our guests. We are glad to hear that you enjoyed your recent stay and that your room view allowed you to experience a beautiful sunset over Waikiki. We look forward tow welcoming you back again soon. Mahalo!

Brisbane, Australia
Reviewed 1 week ago NEW

Awesome hotel in a fantastic location. Staff were very friendly and helpful and offered great service. Rooms were nothing fancy but clean and comfortable - bedding was lovely and luxurious pillows, sheets and duvets. My only criticism is the chairs on the balcony were too large for the compact balcony and not comfortable. Pool area was lovely and the hotel...

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Helpful?
Thank TKM2013
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha TKM2013, Thank you for taking the time to share your feedback with our team. We are very happy to hear that you enjoyed your recent visit. Here at the Sheraton Princess Kaiulani, we are very fortunate to have such a great team of associates who truly care about our guests. We appreciate your feedback regarding the balcony furniture as...

Reviewed 1 week ago

The Sheraton PK is in a fantastic location for a non-beachfront property. It's only a couple minutes walk to the beach and the staff come down at certain times to offer apples, oranges and cold bottles of water. Make sure you have your hotel beach towel and they'll find you if you're in the vicinity of the statue. We were...

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Helpful?
Thank Ma_babs
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Ma_babs, Thank you for taking the time to share your feedback with our team following your recent stay at the Sheraton Princess Kaiulani. Our central location makes it very convenient for guests to enjoy the beach, shops or nearby restaurants. Our Big Kahuna Beach Services team also does a great job of making sure our guest are offered fresh...

Sydney, Australia
Reviewed 1 week ago

Friendly and helpful staff make this hotel even better. Travelling with 20 months and 6 months is tough at the best of times but with great staff providing accomodating and fantastic service throughout our stay made our first overseas trip a memorable one. The greeting and service provided by the check in staff, to the bar staff, tour desk, room...

Review collected in partnership with this hotel
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Helpful?
1Thank ScottnKirsty
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha ScottKirsty, Here at the Sheraton Princess Kaiulani, our wonderful team of associates truly makes the difference! We are beyond happy to hear that they were able to make your stay that much more relaxing and convenient! Our amazing team truly exemplifies that meaning of aloha! We thank you for your time and hope to have the opportunity to welcome...

Windsor, Canada
Reviewed 1 week ago

The rooms are definitely due for an update.....standard double room with a dresser, TV, older two faucet shower and a single sink....somewhat challenging with 4 in a room! That said, it was clean and well maintained. Staff was extremely friendly and helpful on checkin and checkout. Although a little complicated, parking was free and on site. Directly across the road...

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Helpful?
Thank John D
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha John D, Thank you for sharing your feedback with our team following your recent stay at the Sheraton Princess Kaiulani. We appreciate your insights as we are always looking for ways to improve for our guests. We apologize for the issues you described with your room. I have made sure to share your feedback about the room size with...

Brisbane, Australia
Reviewed 2 weeks ago

I have visited the PK before and given her a good review. The location is fantastic so I was keen to take my daughter there on our recent overnighter as we headed back home to Brisbane. The hotel itself has been renovated and updated since my last visit. The reception area has been massively updated and looks great. However thats...

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Helpful?
Thank TasBriswegian
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha TasBriswegian, We thank you for sharing your feedback about your recent visit to the Sheraton Princess Kaiulani. We sincerely apologize if the hotel and your room did not meet the standards you expected due to your past visit. I have made sure to pass along the issues you detailed to our management team so that they may address them...

Sydney, Australia
Reviewed 2 weeks ago

Excellent location of the hotel, it is walking distance to the shops especially to the beach. Bryce from front desk was very helpfull. Cleanlinees of our room is very poor, eventhough they clean our room everyday it's still dusty. I'm an SPG member but they put me on lower floor. My brother and sister are with me and they put...

Review collected in partnership with this hotel
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Helpful?
Thank Keisha R
sheratonpk, Manager at Sheraton Princess Kaiulani, responded to this review

Aloha Keisha R, We're delighted that you found our central location in Waikiki near the best shops, restaurants and of course the beach to be very convenient during your recent visit. We apologize for any issues you faced with your room. This feedback is very much appreciated as we are always looking for ways to improve our services and our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Luxurious Sheraton Princess Kaiulani is near Waikiki Beach and downtown Honolulu. Our hotel has Creation, a dinner show; cultural activities; and 11,500 sq ft of event space for weddings or meetings. ... more   less 

Additional Information about Sheraton Princess Kaiulani

Address: 120 Kaiulani Avenue, Honolulu, Oahu, HI 96815-6203
Region: United States > Hawaii > Oahu > Honolulu > Waikiki
Price Range: RM899 - RM1,499 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sheraton Princess Kaiulani 3*
Number of rooms: 1152
Reservation Options:
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Also Known As:
Sheraton Princess Kaiulani Hotel Honolulu
Sheraton Hotel Honolulu
Sheraton Hotel Princess Kaiulani
Princess Kaiulani Hotel
Sheraton Honolulu
Honolulu Sheraton
Hotel Style:
#13 Top resorts Hotel in Honolulu
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Princess Kaiulani staff and other travellers.
53 questions
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Isle of Man, United Kingdom

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Questions? Get answers from Sheraton Princess Kaiulani staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Value, Clean, Excellent Location - staff amazing.”
 of 5 bubbles Debbie8088, 18 Jan 2017 | Read review
“The city view is the least noisy. Waikiki is just a magnet for people who just want to have fun...at your expense.”
 of 5 bubbles GoalieDad26, 17 Jan 2017 | Read review
“Our room 2441 was a corner unit that had a great view”
 of 5 bubbles Ma_babs, 15 Jan 2017 | Read review
“Ask for pool view!”
 of 5 bubbles 625JohnD625, 13 Jan 2017 | Read review
“Ocean view is best”
  • Visible hair all over door (a bit hard to see in photo)
  • Visible hair all over door
  • Ocean view room
 of 5 bubbles TasBriswegian, 8 Jan 2017 | Read review
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