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    El Conquistador Resort, A Waldorf Astoria Resort

    1000 El Conquistador Avenue, Fajardo 00738-3711, Puerto Rico
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    24/12/2017 25/12/2017
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    Traveller (4852)
    Room & Suite (1247)
    Pool & Beach (797)
    Overview
    • Excellent41%
    • Very good30%
    • Average15%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “private island” (1,304 reviews)
    “palomino island” (1,769 reviews)
    “water park” (1,315 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Golf Course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (7,748)
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    1 - 5 of 7,125 reviews

    Reviewed 3 weeks ago

    I suppose when people stay an something with the "Waldorf Astoria" title, they have high expectations. I came prepared, however. Waldorf Astoria that wasn't insanely expensive??? I was a little cautious. Holy smokes though, it was gorgeous! And the pools! And the size?!?! And the...More

    Thank Gena L
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 3 weeks ago

    Thank you for your 4 star review of your stay with us. We appreciate your candid feedback and are happy to see that you and your family enjoyed your overall stay. We will be taking reservations for guests after 4/1/18 due to the passing of...More

    Hotel's Favourite
    Reviewed 3 October 2017

    We stayed at the El Conquistador Resort in July for 10 days and my family just loved it. As soon as we walked into the open air lobby we were in love! So glorious and tropical and fancy! We stayed in a room on the...More

    1  Thank hoopla40
    Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 4 October 2017

    Thank you so much for sharing your thoughts on your recent stay at El Conquistador. It is pleasure to know how much you and your Family enjoyed your time with us. Palomino Island sounds like it was the high light of your stay, as it...More

    Reviewed 3 weeks ago via mobile

    Wow - what a beautiful spot to vacation. The accommodations were fabulous, the staff was attentive, the food was great and we would go back in a heart beat. We even considered going back for our honeymoon but it was sadly closed due to the...More

    Thank Michael D
    Response from FelicianoL1, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 3 weeks ago

    Thank you for your 5 star review! I am happy to see that you had a lovely vacation experience during your recent stay with us. Thank you for your well wishes and we hope to see you in 2018!

    Reviewed 4 weeks ago via mobile

    Absolutely beautiful. Amazing service. Sending a huge shout out to Heidi Rea for always going above and beyond. She is a huge asset to your establishment. Entire staff was so friendly. We will definitely go back.More

    Thank 880frankieh
    Response from Al A, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 4 weeks ago

    Thank you for taking a moment to share your experience during your stay at El Conquistador. I would also like to thank you for acknowledging Heidi , for this serves as motivation and as an example to other team members.Again, we are delighted you enjoyed...More

    Reviewed 8 October 2017

    This resort is extremely outdated and the staff, especially the General Manager, lack appropriate customer service skills. Update the resort and fire the GM or else this resort will stain Hilton's brandMore

    Review collected in partnership with Waldorf Astoria
    3  Thank 473justin
    Response from Matt L, Manager at El Conquistador Resort, A Waldorf Astoria ResortResponded 9 October 2017

    Hello Justin, Thank you for taking the time to share some of your thoughts from your recent visit to the resort, despite leaving the resort unsatisfied. I want to extend my apologies for the poor customer service received as we always aim to ensure our...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free Internet
    • Beachfront
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Golf Course
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$228 - US$456 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 918
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, getaroom.com, Orbitz and Cancelon so you can book your El Conquistador Resort, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Fajardo
    • Also Known As
    • El Conquistador Resort, a Waldorf Astoria Hotel Fajardo ,
    • Waldorf Astoria Fajardo ,
    • El Conquistador Hotel Puerto Rico ,
    • Conquistador Hotel Puerto Rico ,
    • El Conquistador Puerto Rico ,
    • El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo
    Add Photo Photos
    Traveller (4852)
    Room & Suite (1247)
    Pool & Beach (797)
    Dining (184)
    Hotel & Grounds (3326)
    Bathroom (102)
    Family and Play Areas (45)
    Business Centre & Event Rooms (25)
    Nearby
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    Ask a question
    Questions & Answers
    Debbie W
    29 October 2017|
    AnswerShow all 3 answers
    Response from Mayra P | Reviewed this property |
    The resort is closed post-María to evaluate damages but all staff is safe, according to news reports.
    0
    Votes
    Justin W
    17 September 2017|
    AnswerShow all 2 answers
    Response from Dermot1126 | Property representative |
    Hi Yes Palomino is open now and should be open every day until then only closed of we have a storm passing. Water Park is closed at the moment for maintenance work and pool resurfacing due to occupancy after IRMA. Rest of... More
    1
    Vote
    Andilynn9
    11 September 2017|
    AnswerShow all 5 answers
    Response from Jafet815418 | Reviewed this property |
    The best thing is to call the hotel and have a supervisor speak to you write down name and info so you'll have someone responsible if things are not the way expected. I recognize this resort will strive to put things back to... More
    1
    Vote
    Room Tips
    "Marina view, ground floor"
    Read review
    "Save your money for a hotel with better service"
    Read review
    "Choose the ocean view or partial ocean."
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    "Las Brisas Building with an Ocean view (Priceless)"
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