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Stayed here for a week after going on safari with family. Very relaxing stay with good range of food selection at the buffets and very friendly staff. Rooms had air conditioning and were very clean. Service was fine and really enjoyed the evening shows. Quieter...More
After spending 8 nights at this hotel, with all-inclusive I would definitely not return, nor recommend.
I will start with the positive info:
- lovely grounds - the gardens are very well maintained
- the room was clean and had good AC
- loved the...More
Response from Mark N, Manager at Sultan Sands Island ResortResponded 6 days ago
Thank you for your review. I was very disappointed to read that you felt like we did not meet your expectations during your stay at the resort. We strive everyday to deliver the best service and product possible. I was also disappointed that...More
We spent 12 days with family in the resort and it was a truly wonderful stay. Mark the manager very kindly ensured we got a really great Bahari room right on the beach with the most comfortable terrace with ocean view. The beach is absolutely...More
1 Thank crystal4
Response from Mark N, General Manager at Sultan Sands Island ResortResponded 3 weeks ago
It was an absolute pleasure to have you and your family here with us at Sultan Sands. I have an extremely hard working team that makes all this possible and of course mother nature blessed us with an incredible environment for all of...More
The hotel is in beautiful green grounds. Our apartment was perfect, clean and lovely big bathroom. The swimming pool and the views from here were the show stoppers!!! The views of the beach!! Incredible!! I felt I was in in the Bahamas!! The beachs here...More
1 Thank Fay W
Response from Mark N, Manager at Sultan Sands Island ResortResponded 9 January 2018
Jambo Fay W!
It is an absolute delight to read your comments on your recent stay with us, it certainly does sound like you had an amazing time. As always we make sure to pass all feedback back to our hard working teams who make...More
We were at the hotel for a week. Some staff went above and beyond to make the stay amazing at the start of the trip (Martha, Joyce and Anna). Sadly there are also staff who are surly, rude and aggressive. There was an incident when...More
1 Thank Amanda D
Response from Mark N, Manager at Sultan Sands Island ResortResponded 29 December 2017
Dear Amanda D,
Thank you for your feedback. I'm certainly happy that you enjoyed some aspects of your recent trip here to Zanzibar. I completely understand that you feel as a parent that a 7-30pm dining time is too late for young children, however the...More
I hope you are well and I look forward to welcoming you here in Zanzibar for you upcoming holiday. I hope I can answer your question for you!. Within the Bahari class of room which are our premium room as... More
I hope you are well and I look forward to welcoming you here in Zanzibar for you upcoming holiday. I hope I can answer your question for you!. Within the Bahari class of room which are our premium room as they are located on the beachfront we have three different styles of room within the one category. All are very nice and located with spectacular views of the ocean. We have 4 rooms which have couches on the outside balconies (all Bahari rooms have outside balconies) these rooms are 303 - 306 I can make sure that your booked rooms are allocated accordingly for your arrival and you will also have sofa beds in your rooms as well. I have made a note of this for my front office team and also my housekeeping team to make sure this is organized for you. On behalf of my team we look forward to welcoming you here in December!
Hope this helps!
Good day Tereza K, thank you for your question. I can put your mind at ease. Bottled water is refreshed daily in your rooms for your consumption. And there is also plenty of bottled water available here at the resort as... More
Good day Tereza K, thank you for your question. I can put your mind at ease. Bottled water is refreshed daily in your rooms for your consumption. And there is also plenty of bottled water available here at the resort as well. We also have a water treatment plant on site where we treat our water which comes into the resort. Chlorination of water used at all the Food preparation areas and also Bar areas falls into line with WHO Health Standards of between 3-5ppm (parts per million) this helps tremendously with standards of water used on the resort. However everyone is different and we can pick up a stomach bug or upset stomach from a number of different causes so it is always good practice to follow sensible hygiene precautions whilst travelling away from home.
Hope this helps!