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Hard Rock Hotel Penang

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1 room 2 adults 0 children
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Hard Rock Hotel Penang
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3,580 Reviews from our TripAdvisor Community

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Showing 3,407: English reviews
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Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

We stayed at the Rock Royalty rooms from 22-24th March. Honestly, having stayed in Shang Ri-La, E&O and YTL hotels I wasn't expecting Hard Rock to be better then them. Boy, how wrong was I. The service was impeccable. Staffs were always serving with a smile. The staffs at the Rock Royalty lounge deserve extra praise...they were superb. You always...

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Helpful?
Thank Benjamin D
Georgetown
Reviewed 2 days ago NEW

Warm hospitality of service from the staffs... easy access to the pool from the lagoon room..but table & seats for the live band is not enough... will visit again for sure in the future. Had a great time there !

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Thank garytwt
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Gary, We love reading your reviews of your recent stay at Hard Rock Hotel Penang. Great to hear that you were able to experience the Lagoon Deluxe room. The Lagoon Deluxe Rooms are our most popular room category, and our guests rave about the unique direct access to the swimming pool. It’s cool to read that you were able...

BATU CAVES
Reviewed 2 days ago NEW

The reception people friendly and helpful... Booked on the wrong date but Ejat solved the problems. Meal voucher while waiting for the room to be ready. TQ Ejat. Nice and attractive merchandise sold in the shop. Beautiful hotel environment. Good food served.

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Helpful?
Thank mutalib99
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Mutalib, Thank you for the great review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you had such a rocking stay with us, hope that you were able to enjoy many of the facilities that the hotel offers. Our staff pride themselves on their dedication to guest service, and Ejat at...

Adelaide, Australia
Reviewed 2 days ago NEW

We stayed 7 nights at the Hard Rock Penang at the end of a 5 week holiday through India and Malaysia. I must say the property itself is lovely, location great but the service very poor - an I am not one to complain as every other property we stayed at got great reviews. My sister in law (who also...

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Thank virdis2017
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear virdis2017, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We love providing our guests with a terrific experience, so we apologize for falling short this time. Your comment on the unfriendly staff has been shared with the Director of Food & Beverage. It is very unfortunate that you...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Room ambient & facilities are so good with options of free movies or own DVD and music(tracks) however bathroom slightly small, few step away to the beach, food, facilities (outdoor restroom clean - please maintain this good status), staff & service are Rock!

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Helpful?
Thank Kyidir Z
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Kyidir, Wow, thanks for the rockin’ review. We are very glad to read that you had such an awesome stay with us, and that you and your family were able to enjoy many of the facilities that the hotel offers. The selection of free movies for our guests is a great value-add which enhances the stay experience. We currently...

petaling jaya
Reviewed 3 days ago NEW

Hello readers, I am a mum who just took a school break and ended up having a awesome vacation more than my son. They were just super good and the staffs just knocked me out cold with their lovely service. All of you needed a hearty round of applause. Hardrock penang(batu ferrenghi) just blew me off. Be it rooms, the...

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Helpful?
Thank subbarayalus
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear subbarayalus, Thank you for the amazing review of your recent stay at Hard Rock Hotel Penang. We are thrilled to read that you and your family had such a rockin’ experience with us. We hope that you were able to enjoy many of the facilities that the hotel offers. The team at Hard Rock are dedicated to ensuring that...

KL
Reviewed 3 days ago NEW

Great facilities and activities for the kids. However, the hotel was not prepared for the huge crowd during the school holidays especially at the restaurant (StarzDiner) where our food was delivered very, very late. Even after I've finished my meal, my other family members have not gotten theirs. However, the staffs are apologetic and trying their best to accommodate. Also,...

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Thank Yati B
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Yati, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang, and hope that you and your family were able to enjoy many of the facilities that the hotel offers. I am sorry to hear your disappointment on the food delay. Your feedback has been shared with the Director of...

Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

Thank you for making this holiday a memorable one, especially to my disabled mum & the kids. Hospitality was at its best and some of your staffs went the extra mile to accommodate to us. Only downside was the booking - reserved a kids suite but we only got the club sea view and had to get extra beds

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Thank Sa22y
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Sa22y, We loved reading your review of your recent stay at Hard Rock Hotel Penang. Our team will always do their best to ensure your holiday is a memorable one. Our staff pride themselves on their dedication to guest service, and will be very pleased to know you appreciated their efforts. We look forward to welcoming you and your...

Kuala Lumpur
Reviewed 3 days ago NEW

The room and facilities are good. However the service at Pizzaria was not up to par. We waited for an hour for our food to arrive. Service was slow. They should get more staff to work on long school holidays.

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Helpful?
Thank azizh969
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear azizh969, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. We are very glad to read that you and your family had such a rocking stay with us, and hope that you were able to enjoy many of the facilities that the hotel offers. Your feedback on the food...

Reviewed 3 days ago NEW

Stayed for 3 nights with 2 kids. Being family friendly hotel, I am sure that lots of families with kids will stay in one room. Hence, ordering an extra bed is common. The extra bed will be charged at RM115 per night (without breakfast). The extra bed we had was a nightmare. The bed frame itself has sunk down and...

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Helpful?
Thank Then Yue W
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review

Dear Then Yue W, Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang. I am sorry to hear your disappointment with the extra bed which caused you a backache. Your feedback has been shared with the Housekeeping Manager to ensure that all extra beds are in good condition. I am...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
  • Airport Transportation
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and an interactive IPTV system. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 

Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: RM377 - RM780 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi
Hotel Style:
#2 Romantic Hotel in Batu Ferringhi
#2 On the Beach Hotel in Batu Ferringhi
#2 Luxury Hotel in Batu Ferringhi
#2 Spa Hotel in Batu Ferringhi
#2 Business Hotel in Batu Ferringhi
#3 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Penang staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sadly, Roxity Kids Suite doesnt come with sea view.”
 of 5 bubbles Noshi, 19 Mar 2017 | Read review
“The higher floor you get the better view of the beach and sea”
 of 5 bubbles sunburn15, 18 Mar 2017 | Read review
“the Seaview is worth every cent - see the famous sunset from Penang or the thunderstormes over the ocean - just great!”
 of 5 bubbles , 17 Mar 2017 | Read review
“All rooms face beach and pool. There are non smoking floors. A plus for us”
 of 5 bubbles samhX8228UC, 16 Mar 2017 | Read review
“Try Roxity Kids room if you're with kids or the ones with pool access.”
 of 5 bubbles Matti_Sankiaho, 9 Mar 2017 | Read review
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