The hotel maintains its quality and is enjoyable for children and parents. The beach is in front of the hotel and the children can enjoy horse riding and watersport activities. Excellent and will come again
Probably our best hotel experience so far! Love the pool, room, service. Our 16-month-old really had fun at the pool and beach! He also enjoyed the bed very much too (snored soundly in his sleep lol) Even for adults like us, the pool is just amazingggg The staffs are really commendable. I think what stood out for me is that they always follow up with us, and not just leave us hanging with our questions. Their Safe + Sound policy is really good 👍🏼 We also enjoy most of the food choices offered by HRH. Happy to stay in hotel all the time without have to go out hunting for food. If we were too nick pick, the chicken nachos was a bit underwhelming, hub said that he had nicer one in HR cafe Bangkok. Breakfast buffet was great too, other than a yellow (old) vege in chicken noodle soup, cant complain much. It was busy yet very systematic, we were very impressed.…
We choose Hardrock Hotel for our staycation, frankly speaking, we felt very comfortable during our stay in Hardrock. Also, beautiful sea view is our favorite too, sincerely thanks for the free upgrade by the friendly customer service, very much appreciate it
I did not enjoy my experience at this hotel. High priced but it was no better than staying at a 2-3 star hotel. Room was clean but the bathroom was cramped and the faucets were hard to use. Breakfast while expensive was a total letdown. Very little variety was offered.
Happy and enjoying the stay. InshaAllah will repeat again! Shall promote to families and friends! The pool is cool. Nice view from the room. Very attentive staff as well. Upon arrival, my tv got an issue that unable to on… then call receptionist, they sent maintenance people it takes time 10-15 minutes awaiting period they came to the room to fix the issue. Overall, very satisfied.
1.Poor responsive to enquires and assistance. It is ignored and most of the times with reason "Sorry, I have back to back meetings, events and so on. Or sorry, I am on leave". 2. Food quality is poor. From breakfast to lunch. It was cold like cold dishes when it is supposed to be hot item. Eg : porridge, soup, basic nasi lemak and mi goreng also fail to taste, bad coffee beans. For a stay of RM680 per nite, quality is not as worth as the money. 3. Staffs are pretty rude. No smile in serving. No matter how tired you are, the smile and being polite is important key in hospitality industry 4. Too details asking the guest just for breakfast. "How many people, how many pax check-in, under whose name, etc etc". It spoils the good morning. 5. Declined in offering help to the guest when in need. And as usual, the request is being ignored with silent response. This attitude is from a person carries director position. A very deep disappointment. …
My stay in Hard Rock Hotel Penang is overall an excellent one. The staff are friendly, and they respond promptly to my requests. The pool is fun, and the kids thoroughly enjoy it. There is a local convenience store right outside the hotel. The only downside is that the location is far away from the city area and the nearest Macdonald is about 15 mins walk away.
Our paradise for luxury relaxation . Celebrated my daughter 10th birthday and it’s was a cake and balloon for her. She was so excited and over the moon. Thanks The beach and pool was awesome. Location wise was amazing
Nice relaxing vacation made all the more memorable by screening of World Cup matches at the lobby area. Location is a nice balance of being away from the crowds and yet nearby to the night market and beach side eateries and restaurants at Ferringhi.
1. Water pressure is inconsistent. Temperature need to be adjusted every 5 mins 2. Staff lack empathy. My mum is in a wheelchair and need assistance to Rock Spa location via a wheelchair friendly route is greeted with only a vague hand gesture to "head that way" 3. Breakfast quality is below that of a roadside stall that we had outside the hotel Its my family first stay in a Hard Rock Hotel. I am determined to make it that last time.