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Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
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Traveller (4178)
Room & Suite (956)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 15 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
Travellers' Choice
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 50-inch LCD TVs, BOSE Sound Systems, complimentary Wi-Fi and wired connectivity and an interactive IPTV system with free HD Blockbuster movies on demand. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Kids stay free
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Swimup bar
Poolside bar
Game room
Water park
Entertainment staff
Evening entertainment
Waterslide
Nightclub / DJ
Video game console
Babysitting
Books, DVDs, music for children
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Waxing services
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Outdoor furniture
Sun loungers / beach chairs
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Ocean View
Languages Spoken
English, Chinese, Malay
Hotel links
Special Rate:Early Bird Promotion

Location

Full view
64Somewhat walkable
Grade: 64 out of 100
12Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
7996Reviews150Q+A100Room tips
Traveller rating
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  • 942
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Popular mentions
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Most Recent
AzlinMT wrote a review 4 Dec
1 contribution
The hotel maintains its quality and is enjoyable for children and parents. The beach is in front of the hotel and the children can enjoy horse riding and watersport activities. Excellent and will come again
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 3 days ago
Hi AzlinMT, Thank you for taking the time to write such a rockin' and thorough review. We are glad to read that your family enjoyed your experience with us. The hotel is regularly awarded as one of the best family hotels in Asia, and we are proud of the family friendly facilities and services that we offer. Thanks again for the review, we can't wait to receive you and rock your socks off once more. Rock On! Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gq987 wrote a review Mar 2022
Kuala Lumpur, Malaysia44 contributions18 helpful votes
+1
Hotel's Favourite
Probably our best hotel experience so far! Love the pool, room, service. Our 16-month-old really had fun at the pool and beach! He also enjoyed the bed very much too (snored soundly in his sleep lol) Even for adults like us, the pool is just amazingggg The staffs are really commendable. I think what stood out for me is that they always follow up with us, and not just leave us hanging with our questions. Their Safe + Sound policy is really good 👍🏼 We also enjoy most of the food choices offered by HRH. Happy to stay in hotel all the time without have to go out hunting for food. If we were too nick pick, the chicken nachos was a bit underwhelming, hub said that he had nicer one in HR cafe Bangkok. Breakfast buffet was great too, other than a yellow (old) vege in chicken noodle soup, cant complain much. It was busy yet very systematic, we were very impressed.
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Date of stay: March 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 31 Mar 2022
Thanks for the smashing review, gq987! It's always a joy for us to hear of how well your stay went and we're proud that we were able to give you one of your best hotel experiences thus far. Your feedback on the nachos is noted and will be shared with the Hard Rock Cafe Kitchen team to improve on. All food served in the Cafe follows strict specs set by Hard Rock International so the Manager will be making the necessary checks to ensure the standards are being adhered to. As for the yellow vegetable in the chicken noodle soup, I can assure you that this was just the type of cabbage used :) Thanks again for taking the time to drop us this review and we look forward to hosting you again, hopefully real soon! Rock On!, Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scenic766540 wrote a review 4 Dec
1 contribution
We choose Hardrock Hotel for our staycation, frankly speaking, we felt very comfortable during our stay in Hardrock. Also, beautiful sea view is our favorite too, sincerely thanks for the free upgrade by the friendly customer service, very much appreciate it
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 3 days ago
Hi Scenic766540, Thank you for taking the time to review your stay with us. We love providing our guests with a terrific experience, so it rocks for us to hear that Hard Rock Penang made your staycation great. It's always a joy to hear great comments about our staff. They will be very happy to know that the hard work and dedication they put into giving guests great experiences continues to pay off. Thank you for staying with us and we are looking forward to rolling out the red carpet upon your return! Rock On! Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kmrdeva wrote a review 4 Dec
Penang Island, Malaysia3 contributions2 helpful votes
I did not enjoy my experience at this hotel. High priced but it was no better than staying at a 2-3 star hotel. Room was clean but the bathroom was cramped and the faucets were hard to use. Breakfast while expensive was a total letdown. Very little variety was offered.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ct Izzah wrote a review 3 Dec
Sungai Petani, Malaysia2 contributions
Happy and enjoying the stay. InshaAllah will repeat again! Shall promote to families and friends! The pool is cool. Nice view from the room. Very attentive staff as well. Upon arrival, my tv got an issue that unable to on… then call receptionist, they sent maintenance people it takes time 10-15 minutes awaiting period they came to the room to fix the issue. Overall, very satisfied.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 4 days ago
Hi ctizzah89, Thanks for the terrific review! We love what we do at the Hard Rock Hotel, and we can't thank you enough for recommending us. It's always a joy for us to hear of how well your stay went and we're proud that we were able to give you one of your best hotel experiences thus far. We are very glad to read of your enjoyment and satisfaction, and to see that you found so much of the hotel's facilities and services to exceed your expectation. Your feedback on some defects in the room has been shared with the Engineering team and they take such feedback seriously to ensure that all in-house facilities are top notch. Once again, thank you for your review and we hope to welcome you back for another rocking stay soon! Rock On! Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rita J wrote a review Nov 2022
2 contributions2 helpful votes
1.Poor responsive to enquires and assistance. It is ignored and most of the times with reason "Sorry, I have back to back meetings, events and so on. Or sorry, I am on leave". 2. Food quality is poor. From breakfast to lunch. It was cold like cold dishes when it is supposed to be hot item. Eg : porridge, soup, basic nasi lemak and mi goreng also fail to taste, bad coffee beans. For a stay of RM680 per nite, quality is not as worth as the money. 3. Staffs are pretty rude. No smile in serving. No matter how tired you are, the smile and being polite is important key in hospitality industry 4. Too details asking the guest just for breakfast. "How many people, how many pax check-in, under whose name, etc etc". It spoils the good morning. 5. Declined in offering help to the guest when in need. And as usual, the request is being ignored with silent response. This attitude is from a person carries director position. A very deep disappointment.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Liang S wrote a review Nov 2022
Jurong East, Singapore1 contribution
My stay in Hard Rock Hotel Penang is overall an excellent one. The staff are friendly, and they respond promptly to my requests. The pool is fun, and the kids thoroughly enjoy it. There is a local convenience store right outside the hotel. The only downside is that the location is far away from the city area and the nearest Macdonald is about 15 mins walk away.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 4 days ago
Hi LiangS2708, Thank you for sharing your feedback of your recent stay at Hard Rock Hotel Penang. It's always a joy for us to hear of how well your stay went and we're proud that we were able to give you one of your best hotel experiences thus far. The swimming pool, with the slides and kid's play area is always a hit with children, and make Hard Rock Hotel Penang the ideal family hotel destination. Great to hear that you are happy with friendly service rendered by our team. Our staff pride themselves on their dedication to guest service, and will be very pleased to know you appreciated their efforts. In regard to the location, the hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd. Thank you for staying with us and we are looking forward to rolling out the red carpet upon your return! Rock On! Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enid T wrote a review Nov 2022
Kulim, Malaysia11 contributions1 helpful vote
Our paradise for luxury relaxation . Celebrated my daughter 10th birthday and it’s was a cake and balloon for her. She was so excited and over the moon. Thanks The beach and pool was awesome. Location wise was amazing
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 1 week ago
Hi Enid T, Thank you for taking the time to write such a rockin' and thorough review, Enid T! Glad to know that Hard Rock Hotel is always your first choice hotel in Penang. We strive to be a little bit different from our competitors in making sure that the hotel is full of life and atmosphere. We are very happy to hear that all of you thoroughly enjoyed the birthday celebration and everything else we had to offer. Our heartiest wishes again to the birthday girl and we look forward to celebrating many more milestones with you and your family. Rock On!, Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
terencet2 wrote a review Nov 2022
Singapore, Singapore9 contributions17 helpful votes
Nice relaxing vacation made all the more memorable by screening of World Cup matches at the lobby area. Location is a nice balance of being away from the crowds and yet nearby to the night market and beach side eateries and restaurants at Ferringhi.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 1 week ago
Hi terencet2, Thank you for taking the time to write such a rockin' and thorough review. It's always a joy for us to hear of how well your stay went and we're proud that we were able to give you one of your best hotel experiences thus far. We can't wait to have you as our guest again at Hard Rock Hotel Penang! Rock On! Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Leslie E wrote a review Nov 2022
2 contributions1 helpful vote
1. Water pressure is inconsistent. Temperature need to be adjusted every 5 mins 2. Staff lack empathy. My mum is in a wheelchair and need assistance to Rock Spa location via a wheelchair friendly route is greeted with only a vague hand gesture to "head that way" 3. Breakfast quality is below that of a roadside stall that we had outside the hotel Its my family first stay in a Hard Rock Hotel. I am determined to make it that last time.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Michael Smeeton, General Manager at Hard Rock Hotel Penang
Responded 1 week ago
Hi Leslie E, Thank you for taking the time to review your stay with us. I am disappointed to read of the instances that left you feeling underwhelmed and upset with your stay experience. I apologize that there was a lapse in standards during your visit but assure you that your feedback will be shared with the relevant department heads for their immediate improvement. Once again, I apologize that our services left you feeling underwhelmed. We look forward to showing you the true Hard Rock experience should you decide to return. Kind Regards, Michael Smeeton Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$108 - US$153 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
250
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HARD ROCK HOTEL PENANG (R̶M̶ ̶5̶9̶8̶) RM 559: UPDATED 2022 Reviews, Price Comparison and 4,275 Photos - Tripadvisor

Frequently Asked Questions about Hard Rock Hotel Penang
Which popular attractions are close to Hard Rock Hotel Penang?
Nearby attractions include Batu Ferringhi Hidden Gems (0.3 km) and The Gold Souq (0.4 km).
What are some of the property amenities at Hard Rock Hotel Penang?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hard Rock Hotel Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Penang?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel Penang?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Penang?
Conveniently located restaurants include Boatman Restaurant, Enca Cafe & Restaurant, and Hard Rock Cafe Penang.
Are there opportunities to exercise at Hard Rock Hotel Penang?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Hard Rock Hotel Penang have airport transportation?
Yes, Hard Rock Hotel Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Hard Rock Hotel Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hard Rock Hotel Penang?
The staff speaks multiple languages, including English, Chinese, and Malay.