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Jalan Batu Ferringi Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
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Hotel direct offer!Family Fun Holiday in Penang
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Room & Suite (930)
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About

#6 of 15 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
The Shangri-La Golden Sands, Penang is recognized as one of Malaysia's leading family-and-kid-friendly resorts. With a breezy beachfront location, this 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. An outdoor Jacuzzi in the garden and two swimming pools with water slides are available. Childcare services allowing adults on holiday with their family to enjoy some private time away from their children. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. The 387 guest rooms and suites expose captivating views of the ocean or the rolling Penang hills. Each has traditional Malay touches inspired by Penang’s natural environment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Water park
Kids stay free
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Outdoor dining area
Poolside bar
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Room service
Safe
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Malay
Hotel links
Special Offer:Book Early and Save with Flexibility
4255Reviews108Q+A100Room tips
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Most Recent
TashV wrote a review Nov 2022
13 contributions18 helpful votes
Beautiful grounds however very poor service. We had requested a cot and waited 2.5 hours until 9:30pm which prompted me to go downstairs and ask them not to worry about it anymore . Front of house was kind enough to offer my son a complimentary pass to the kids zone for the long wait. However the next day housekeeping came knocking on my hotel room and confronted me that he had got in trouble with his boss that a baby cot was not put in the room when he had provided one later in the night. Truly disgraceful behaviour to anyone let alone a guest. Upon letting staff know upon checkout a 20% discount was provided however it does not seem adequate compensation as it really does kill the holiday vibe.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 2 days ago
Dear 346natashan, Thank you for sharing your recent stay experience. We are sorry to hear about the unpleasant experience and the matter has been highlighted to our team for further investigation. Rest assured that your comments are essential for our continuous post-pandemic improvement, and we hope you will provide us with another opportunity to welcome you back in the near future. Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WinnieL1 wrote a review Dec 2021
1 contribution1 helpful vote
Hotel's Favourite
Great hotel for family. Kids enjoyed the pool facilities and Adventure Zone. Resort are well kept and clean including the beach area. Restaurants offered wide varieties of local and international cuisines. Staff are friendly and helpful all the times.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 26 Dec 2021
Thank you for sharing your wonderful stay experience. It has been our great pleasure to have you at our resort. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
janelkt wrote a review Nov 2022
Singapore, Singapore1 contribution
Was upgraded one level to the deluxe room after being told I had to do a mobile check in first. Room was jaded and room amenities were not consistent between the two connecting rooms. My son's single (twin) bed had bed bugs and he had almost 30 bite marks on his hand, fingers and legs. We had to get anti histamine to calm the itch and cream to help relief the pain. Room was changed and RM100 was compensated. Which to me, is not worth the pain. Hotel seriously needs a revamp. Other than that, staff were good. Disappointed at the Hotel. Would not return.
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: If you need to stay there, chose sea facing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 1 week ago
Dear Janelkt, Thank you for sharing your recent stay experience. We are sorry to hear about the unpleasant experience and the matter has been highlighted to our team for further investigation. Rest assured that your comments are essential for our continuous post-pandemic improvement, and we hope you will provide us with another opportunity to welcome you back in the near future. Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MayaHafiz wrote a review Nov 2022
London, United Kingdom158 contributions43 helpful votes
Booked two connecting rooms. Spacious room and comfortable beds. Hotel grounds was pretty and well kept. There was also an in house lizard! Breakfast was okay, good spread and variety. Pool was a hit with kids with the splash area and slides. There’s also ping pong tables and space for petangue at the hotel grounds. Walkable to the night market and many food outlets nearby the hotel. This hotel is far from Georgetown but great for a relaxing holiday.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 1 week ago
Dear MayaHafiz, It has been our pleasure to welcome you to Shangri-La Golden Sands. Thank you for sharing your wonderful stay experience. We hope to welcome you back soon! Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Curious397972 wrote a review Nov 2022
1 contribution
Excellent hospitality provided from Ms Michelle Onn Front Desk Manager. She been helpful and fulfilled for all requested. Great swimming pools with good maintenence. Water was clean on everyday basic. No forget kid Adventures Zone highly recommended.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 1 week ago
Dear Curious397972, Thank you for sharing your wonderful stay experience. We are glad to hear about your wonderful stay and we look forward to welcoming you back soon! Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BillyFCC wrote a review Nov 2022
Newcastle upon Tyne, United Kingdom91 contributions19 helpful votes
+1
I've stayed in this resort many times over the years and the last time I stayed here prior to this was in 2009 and 2010 right after this resort underwent a major refurbishment (then I've not visited Batu Ferringhi for many years). I've had very good experience in previous years but this stay has been very disappointing. The hotel check-in was very slow (I think it took over an hour) and the lobby was very crowded. The restaurant and swimming pool were also crowded all the time which made this trip not relaxing at all. The rooms were not maintained to Shangri-La standards. Toiletries were inconsistent between rooms and there were obvious signs of wear and tear everywhere (photos attached). The glass shelves beside the basin were broken and not replaced. Moulds and watermark in the shower area. Broken lights in the room were also not replaced. Of course, there is also the issue of the beach being eroded which is also affecting the adjacent Rasa Sayang Resort as well. Overall this is a very disappointing stay and definitely not meeting the standards expected for Shangri-La. I hope there is a plan for major refurbishment soon, otherwise it's sad to see how the hotel has gone downhill and will affect the Shangri-La brand too if left as such.
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Date of stay: January 2022
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 2 weeks ago
Dear BillyFCC, Thank you for sharing your recent stay experience. We are sorry to hear about your recent unpleasant stay experience. We strive to maintain our services and facilities, especially during peak season and appreciate your feedback for our continuous improvement. We hope to have another opportunity to welcome you back in the near future for a truly memorable vacation. Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ken W wrote a review Nov 2022
72 contributions45 helpful votes
I have just ended my 20th stay (total 159 nights) at this hotel which became my place to spend a holiday in Penang. To say that this visit was a great disappointment is mild. So much of what has happened here in due to Covid, and I fully understand that it takes time to recover. However to my judgement changes made have been mainly cost cutting, and as a regular guest this is off putting. So many things that made the hotel popular have been taken away, and this has lower the standard and value of the property; The hotel has closed the special check in area (Cool Lounge) for Club Members, closed the ever popular Lobby Lounge bar, cut back on the free shuttle bus daily service from 4 coaches per day to one 4 seat van per day. My room 334 was up to standard, however the shower was filthy and I asked to be cleaned (poorly done), and the balcony verandah was not cleaned of bird dropping from the day I checked in until departure (it was just swept, not cleaned. The only bright spot for me was that some of the regular staff are still there to serve. All in all a very sub standard hotel that I rate is now done to a basic 3 star property, and I feel that it is highly unlikely to suit those who have been frequent guests over the years.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 2 weeks ago
Dear 382kenw, Thank you for sharing your recent stay experience. Rest assured that your comments are essential for our continuous post-pandemic improvement, and we hope you will provide us with another opportunity to welcome you back in the near future. Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mr jones wrote a review Nov 2022
5 contributions5 helpful votes
This was my 8th time to the golden sands I was so excited to go back. Unfortunately when we arrived at the reception to be checked in I never received a warm welcome it was more of a oh no another guest sort of thing. The hotel grounds are still lovely the gardens do a fantastic job. The pool area is so clean and tidy the pool staff are wonderful especially that the gentleman life guard he was fabulous at making sure people weren't diving ect . Breakfast was lovely during the week but unfortunately it gets very very busy at the weekends as they provide cheap room rates so it gets rammed . The breakfast is really lovely everything for everyone. The breakfast staff were lovely and very efficient. The rooms are clean and beds are made daily with bottled water left for drinking. Unfortunately they have a terrible problem with crows they poop everywhere, they steal food from tables and balconies they are a real problem. No one wants to sunbathe with birds pooping on you I suggest you hire a couple of hawkes to tackle them. Overall it was lovely to go back but unfortunately it has lost its friendliness.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Avoid the weekend if you want a rest and relax.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 2 weeks ago
Dear Petejoned, Thank you for sharing your recent stay experience. We have noted your comments and will continue to improve for the comfort of your stay with us in the near future. We hope to have another opportunity to delight you again on your next vacation at Golden Sands. Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChrisMJoe wrote a review Nov 2022
Kuala Lumpur, Malaysia64 contributions72 helpful votes
+1
Been here for 3D2N on Executive Seaview King Room for 2A1C. Our room comes with a balcony and a shower not bath tub. Our room also equipped with an extra bed.Room is clean. There are bottles of water provided. Checking in and out is easy through their App. We had complimentary breakfast and 50% charge on child above 7 years old. Foods are great especially the pizza at Sigi Bar. Must try. The buffet dinner however, we felt there could be improvement on taste. Maybe the chef is on salt diet. Swimmings pools and beach are nice. Just the rainy seasons not permit us to enjoy much. There are sea activities provided (pay on site). Thanks to the Manager, Michelle for assisting our stay from A to Z. Her hospitality is on top notch. My son is so happy to get the Shangri-la plush toys. Suggestions: To provide umbrella in each room ( we have to walk in rain!).To give complimentary cheese pizza to kids will be great as buffet spread is limited for kids. Thanks. We will return.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Bring your swimming suits!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 2 weeks ago
Dear ChrisMJoe, Thank you for sharing your recent stay experience. We are thrilled to hear about your wonderful stay. Looking forward to welcoming you back on your next visit to Golden Sands! Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Siti S wrote a review Nov 2022
1 contribution
Room - Superb! Our room is Superior Family Combo which they have a very cute decoration for kids. Room smell so good & clean👍 Amenities - Small theme park at the pool & indoor playground complete us so much🥰 We enjoyed the beach as well. My kids can spend their time playing with the sands Service - All staff entertained us very well. Special thanks to the Front Desk Manager, Michelle Oon who keep assisting us before arrival, during the stay and even after☺️ There is only one thing to highlight, hope the hotel management can check the buggy bell frequently. There’s a few times that we wait for the buggy but the staff said the bell is broken 😓 Overall, this hotel is perfect and definitely I will come back again and recommend this hotel to others
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from GSH Team, Owner at Shangri-La Golden Sands, Penang
Responded 2 weeks ago
Dear 992sitis, Thank you for sharing your great vacation at Golden Sands. We are pleased to hear about your overall pleasant stay experience. We have taken note on your comment about the buggy bell and will continue to improve this facility for the convenience of all our guests. We look forward to welcoming you back soon. Regards, Markus Christ General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$81 - US$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
golden sands resort by shangri-la hotel batu ferringhi, golden sands batu ferringhi
FORMERLY KNOWN AS
Shangri-la's Golden Sands Resort
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
387
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SHANGRI-LA GOLDEN SANDS, PENANG: UPDATED 2022 Hotel Reviews, Price Comparison and 3,851 Photos - Tripadvisor

Frequently Asked Questions about Shangri-La Golden Sands, Penang
Which popular attractions are close to Shangri-La Golden Sands, Penang?
Nearby attractions include Bora Bora by Sunset (0.5 km), Batu Ferringhi Beach (0.3 km), and Batu Ferringhi Night Market (0.3 km).
What are some of the property amenities at Shangri-La Golden Sands, Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Golden Sands, Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Golden Sands, Penang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Golden Sands, Penang?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Shangri-La Golden Sands, Penang?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Feringgi Grill.
Are there opportunities to exercise at Shangri-La Golden Sands, Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Shangri-La Golden Sands, Penang have an airport shuttle?
Yes, Shangri-La Golden Sands, Penang offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Shangri-La Golden Sands, Penang have airport transportation?
Yes, Shangri-La Golden Sands, Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Golden Sands, Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Golden Sands, Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.