We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Golden Sands Resort by Shangri-La

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Golden Sands Resort by Shangri-La
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,845 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Golden Sands Resort by Shangri-La
See the most recent reviews
Showing 2,646: English reviews
Reviewed 1 week ago

everythings just perfect for my family holiday trip. first class services, nice view, good location, nice room. At the time i stay, got free upgrade for my room from deluxe to executive. Thank you hotel management! :) Really enjoy my holiday. will come again.

 Report
Helpful?
Thank Mira S
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Mira S, Thank you for taking the time to review our property. We are glad to hear that you will come again. We look forward to welcoming you back soon. Best regards Suleiman Tunku Abdul Rahman Director of Communications

Malaysia
Reviewed 1 week ago

An established beach resort with beach frontage & strategic location to all the facilities in the area. Based on past comparisons,I would say that the level of service & attention has slided marginally especially the waiting service. Check in and check out time needs to be improved & made easy for guests. The pool & activities for kids & adults...

 Report
Helpful?
Thank Hakim_Omar
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Hakim_Omar, Thank you for choosing to stay with us during you trip to Penang. We are sorry to hear that certain aspects of your stay were disappointing. Your comments with regards to the level of service & attention, check in and check out time issues have been addressed with our team who strive to ensure that our guests enjoy...

Hong Kong, China
Reviewed 1 week ago

We drove all the way from KL to Penang, its bit long, but worth to drive. This resort is not brand new but still in good shape and the room is nice, however, bathroom can be more improved by replacing those shower curtains. Their breakfast is nice and lots of choices, facilities within the resort or along the beach are...

 Report
Helpful?
Thank Paxsonlam38
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Paxsonlam38, Thank you very much for sharing your "Good resort for family vacation specially with kids" review with other travelers on TripAdvisor. It is the greatest reward for us to know that we have made your family trip worth the drove from KL to Penang and we have created an experience you would want to come back for again....

Melbourne, Australia
Reviewed 1 week ago

We stayed in an executive suite. We had a separate bedroom and and living room. Both rooms were HUGE! The bed was so comfortable, the bathrooms (2!)were large and spacious with excellent water pressure in the showers. We had an 8 year old and an 11 month old and they were so accommodating and understanding. They gave us a microwave,...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank nsmd2017
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear nsmd2017, Thank you for choosing to stay with us during you trip to Penang and thank you very much for the "Fantastic Family Holiday" review. We are most grateful for your compliments, also grateful that you have found the time to share your experience with other travelers and to learn that you have enjoyed your stay with us. From...

Reviewed 1 week ago

This is so clean and safe resort. Do not warrie you will not get sick here. As I have masquito phobia you will not need repellents . I am enjoying this resort so much. Food is great and so much option. Price is bit higher then normal restaurants but it is safe to eat and drink with ice . Only...

 Report
Helpful?
Thank Billie M
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Billie M, Thank you for finding the time to share your experience and tell the story of your stay with us to other travelers on TripAdvisor. It is most delightful to know that your stay with us was enjoyable and we were bale to meet your expectations. We look forward welcoming you back again in the near future. Best...

Singapore, Singapore
Reviewed 1 week ago

The Service staff from the front desk to the two restaurant是 / cafes to the housekeeping are not good especially if you are local. This should not the case even though we are locals as we are also paying for our hotel stays. The Hotel should treat all the guest in equality even though the western and middle eastern guests...

 Report
Helpful?
Thank ChunnS
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear ChunnS, Thank you for sharing your detailed feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are sorry to hear that certain aspects of your stay were disappointing. We sincerely apologize your stay fell short of expectations. Your comments have been addressed with our team who strive to...

Reviewed 1 week ago

First and foremost thank you to 'service customer' for treating us after several complaints. We had our lovely room for a night, plus a night before with un-satisfaction. I don't want to complaint the same issues in here, however to customer service please bear in mind do not look your local tourist with a thousand of lack. We stayed in...

 Report
Helpful?
Thank Fariza L
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear Fariza L, Thank you for the feedback. We are most grateful and happy to know that you have enjoyed your stay with us. We look forward to welcoming you back to our resort again in the near future. Best regards Suleiman Tunku Abdul Rahman Director of Communications

Singapore
Reviewed 1 week ago via mobile

We went for business meeting. This is a good place for family with kids pool, kids indoor playground and private beach. Meeting facilities are great- no glitches and everything ran smoothly. The breakfast spread is quite ok, though buffet lunch need improvement, eg the curry noodle was way too diluted, even the one i cook with instant noodle is much...

 Report
Helpful?
Thank happie852
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear happie852, Thank you for taking the time to share this detailed feedback with us. We sincerely apologize for your disappointing experience during your recent stay with us. Your comments have been addressed with our team who strive to ensure that our guests enjoy positive and memorable resort experiences. The improvement is in the process. We appreciate your time in...

Whittlesey
Reviewed 1 week ago

Our mistake, this is a 'Family orientated hotel' - we don't do unruly noisy yelping children - and apologies to those with these children. It is a 'resort'. We stayed for 10 days.The hotel and its staff are very good, the rooms were OK. Breakfasts good, although there could be waiting for a table at time. The evening buffet was...

 Report
Helpful?
Thank RoyGerstner
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear RoyGerstner, Thank you for taking time to share your recent stay experience with us. Yes, Golden Sands Resort by Shangri-La is a family and kids friendly resort. The resort has been voted by the readers of Holidays with Kids as the Top Ten Family Resort 2016 in Asia. For our guests that prefer quieter environment, our sister's hotel next...

Perth, Australia
Reviewed 1 week ago

This is a great place to stay if you have children. The day we arrived it was packed with families and was very busy and not very relaxing. Luckily the hotel emptied the next day and it was a lot better. I would recommend staying at their Shangri-La hotel next door if you want a quieter holiday. If the hotel...

 Report
Helpful?
Thank karencollins07
SL_Penang1, Manager at Golden Sands Resort by Shangri-La, responded to this review

Dear karencollins07, Thank you so much for taking the time to visit us recently and for sharing your "Great family hotel" review with the users of TripAdvisor. It was great to have been of service to you. Please do get in touch should your travels bring you back to Malaysia, as we would love to have the opportunity to welcome...

2,323 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1869)
Viewed
Pool/Beach Area (324)
Viewed
Hotel & Grounds (317)
Viewed
View from Room (103)
Viewed
Dining (60)
Viewed
Room/Suite (235)
Viewed
Family/Play Areas (42)
Viewed
Bathroom (78)
Viewed
Business Centre/Function Rooms (2)
Viewed
0:20
Videos (1)
Viewed
Other (707)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (427)
Viewed
Activities Pool (11)
Viewed
Amenities (90)
Viewed
Beach (46)
Viewed
Childrens Pool (13)
Viewed
Deluxe Seafacing Room (52)
Viewed
Executive Seaview Room (68)
Viewed
Dining (52)
Viewed
The Hotel (88)
Viewed
Waterslide (4)
Viewed
Whirlpool (3)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Dining (3)
Viewed
Hotel & Grounds (4)
Viewed
Family/Play Areas (3)
Viewed
Pool/Beach Area (2)
Viewed
Room/Suite (2)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Batu Ferringhi
1.5 km away
Hard Rock Hotel Penang
Hard Rock Hotel Penang
#2 of 12 in Batu Ferringhi
3,411 reviews
0.9 km away
PARKROYAL Penang Resort, Malaysia
0.6 km away
Holiday Inn Resort Penang
Holiday Inn Resort Penang
#4 of 12 in Batu Ferringhi
2,034 reviews
Show Prices
Show Prices
Show Prices
1.2 km away
Bayview Beach Resort
Bayview Beach Resort
#7 of 12 in Batu Ferringhi
1,606 reviews
0.2 km away
Lone Pine Hotel
Lone Pine Hotel
#6 of 12 in Batu Ferringhi
1,362 reviews
11.1 km away
Eastern & Oriental Hotel
Eastern & Oriental Hotel
#10 of 82 in George Town
3,240 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: RM446 - RM860 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Shangri-La Hotels and Resorts, Hotels.com, Ctrip TA and Jetsetter so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Luxury Hotel in Batu Ferringhi
#5 On the Beach Hotel in Batu Ferringhi
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
40 questions
Ask a question
Moruya, Australia
Singapore, Singapore
Johannesburg, South Africa
Ramsgate

See all questions (40)

Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea view rooms were lovely and all have a balcony”
 of 5 bubbles Jasp08, 20 Feb 2017 | Read review
“kids zone, adult areas”
 of 5 bubbles littlethislittlethat, 20 Feb 2017 | Read review
“rooms with sea view on highest, 7th floor”
 of 5 bubbles burgundy2016, 15 Feb 2017 | Read review
“get a seaview room. the higher floors is more better.”
 of 5 bubbles 387miras, 14 Feb 2017 | Read review
“if sea view is important issue for some customers, then try to ask for higher floor as trees at pool areas may block your view.”
 of 5 bubbles Paxsonlam38, 13 Feb 2017 | Read review
5 of 5