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Golden Sands Resort by Shangri-La

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$156*
US$85*
Great Deal
US$105*
US$105*
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Golden Sands Resort by Shangri-La
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3,021 Reviews from our TripAdvisor Community

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Showing 2,814: English reviews
Reviewed 8 January 2016 via mobile

Checked in today few days at Apricot hotel in Hanoi. What a difference. Front office staff was gruff at check in and she didn't even try to make us feel welcome. Anyway got us checked in after some time though the request for adjoining rooms wasn't fulfilled. Anyway wasn't happy with many collapsible beds placed along the passageway to the...

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Helpful?
2Thank ncbdtpc
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear ncbdtpc: Thank you for your review of our resort. We are disappointed to know that you were not accorded the usual warm Shangri-La welcome. We are also sorry to know thay you were not accorded an adjoining room as per your request. We will certainly speak to our Housekeeping Department to clear the rollaway beds along the corridors. Please...

Singapore
Reviewed 8 January 2016

The hotel is located along a beautiful beach and near night market. So it is very convenient to find a dining place and there is a lot of activities nearby. Hotel room service price is very reasonable. Room is nicely renovated and quite comfortable. There is also self service laundry at cheap price. So it is a good resort for...

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Helpful?
6Thank Oliver_li
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Oliver_li: We hope you are satisfied with the findings presented by our Hotel Manager. The Personal Data Protection Act is a Malaysian Company Law that adhered to stringently by our company and all our employees. All guest particulars are private and confidential and are thus never divulged to a third party. We hope that this puts your mind to...

South Australia, Australia
Reviewed 8 January 2016 via mobile

Our annual trip to Penang & this year decide to indulge in a touch of luxury by selecting one of the Executive suites @ Golden Sands. Check-in was smooth & easy in the Cool lounge & then escorted to our suite. Huge lounge with balconies overlooking the pool, beach & even the main road. The call to prayers could be...

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Helpful?
3Thank Lesley A
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Lesley A: Thank you for your review of your recent stay with us. We are pleased that you chose to stay at one of our Executive Suites and that everything was to your satisfaction. We hope to have the pleasure of welcoming you back again in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden...

Singapore, Singapore
Reviewed 7 January 2016

I used to love staying at Shangri La group of hotels in Penang. But I've been disappointed, again. For my previous trip to Penang, I stayed at the Rasa Sayang Hotel. The ceiling board in the bathroom collapsed in the middle of night and it became a waterfall. That could have seriously hurt somebody, luckily no one was in the...

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Helpful?
Thank Gerald T
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Gerald T: Thank you for your review of our resort. We are disappointed to learn that there were so many room defects you encountered during your recent stay with us. We are thankful that you were accorded a complimentary night for the inconvenience. We have also noted your comments with regards to our Housekeeping standards for the attention of...

Jakarta
Reviewed 7 January 2016 via mobile

Lucky that we got ocean view room which was very very nice. Although you immediately know the hotel building has been there for quite sometime, it was still well maintained. Room was clean and much modern though, perhaps it had been thru renovation before. We came during Hari Raya holiday season so it was very packed and we could not...

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Helpful?
3Thank Jeff-Rachel
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Jeff-Rachel: Thank you for taking time to review our resort on TripAdvisor. We are pleased that you had an enjoyable stay with us. We hope to have the pleasure of welcoming you back again in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Golden Sands Resort

Chennai (Madras), India
Reviewed 6 January 2016

Review collected in partnership with Amoma.com
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Thank Aman_Ghori
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

London, United Kingdom
Reviewed 6 January 2016

‎We recently visited the Golden Sands over the holiday period for a quiet getaway with my wife. I originally tried to book at the Rasa Sayang Resort by Shangri La next door but it was fully booked. I was directed by their website to the Golden Sands and thought that it can't be that bad considering the difference in price...

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Helpful?
1Thank Mohaned M
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear Mohaned M: Thank you for your candid review of our resort. We are most disappointed that your stay was not as comfortable and pleasant as we had hoped it would be. We are pleased that you were able to check in at the Cool Zone. We truly regret to know that you were accorded a room that was not...

Reviewed 5 January 2016

Good location but the room a bit old and Dirty. There's stain on their sofa and pillow, where i think this shouldn't be happened in 5 stars hotel. Staff was very friendly and location is good. Very relaxing place.

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Helpful?
Thank JoJoJo_Wong
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear JoJoJo_Wong: Thank you for your review of our resort. We are a four-star deluxe resort. We are disappointed to know that you found our rooms to be old and less than satisfactory in terms of cleanliness. We will speak to our Housekeeping Department to ensure consistent cleanliness. Thank you for choosing to stay at Golden Sands Resort. We hope...

Kuala Lumpur, Malaysia
Reviewed 5 January 2016

I have been here with my family many years ago. And I've always liked this resort. But, our recent visit to Golden Sands was not that exciting. I think the breakfast buffet at its sibling hotel - Hotel Jen was much better even though it is a 4-star hotel (we stayed at both hotels one after another). As we were...

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Helpful?
Thank yeh b
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear yeh b: Thank you for being our returnee guest at Golden Sands Resort. We are disappointed to read that your recent stay with us was not as enjoyable as your previous stays. Noted are your comments with regards to your breakfast experience. We are working together with our colleagues to ensure that breakfast is served in an efficient and...

bangalore
Reviewed 5 January 2016

Great location, nice hotel, but make sure you get rooms facing the pool. Mountainside rooms are terrible and overlook the parking lot. Buffet needs improvement in quality NOT quantity. Need either a good master chef or someone to listen. Lots of selection no taste... Staff was great...

Review collected in partnership with shangri-la.com
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1Thank dhruvatal
SL_Penang, Colleague at Golden Sands Resort by Shangri-La, responded to this review

Dear dhruvatal: Thank you for taking time to write your feedback on TripAdvisor. We are pleased to note that you liked our hotel. We have also noted your preference for seafacing rooms. We have noted your comments with regards to our food quality. We will certainly benchmark ourselves against some good restaurants and improve from here. We look forward to...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 

Additional Information about Golden Sands Resort by Shangri-La

Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: RM430 - RM877 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Hotwire, Expedia, Orbitz, Asiatravel.com Holdings, Travelocity, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, HotelQuickly, TripOnline SA and HRS so you can book your Golden Sands Resort by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Golden Sands Resort by Shangri-La staff and other travellers.
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Questions? Get answers from Golden Sands Resort by Shangri-La staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both executive & deluxe rooms are the same size so no point paying more for executive rooms”
Disha_Mohan, 23 May 2017 | Read review
“Higher floors with sea view”
Lawfok, 22 May 2017 | Read review
“Rooms facing the sea on 7th floor”
pongopete, 20 May 2017 | Read review
“This resort will keep the kids occupied until bed time”
emano3692, 19 May 2017 | Read review
“Get a room facing the beach and pool area”
deanpickett, 11 May 2017 | Read review
5 of 5
Cancelon
US$85* /night
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Shangri-La.comUS$105
Booking.comUS$105
Asia TravelUS$156
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*Disclaimer
Prices are for 1 room, 2 adults
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