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Shangri-La Rasa Sayang, Penang

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Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (4118)
Room & Suite (660)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Rasa Sayang, Penang
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 16 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
Travellers' Choice
Overlooking Batu Feringgi Beach, Shangri-La Rasa Sayang, Penang offers spacious rooms surrounded by 30 acres of tropical gardens. It features two outdoor swimming pools in the Garden Wing and one adult pool in the Rasa Wing. Free WiFi is available throughout the property. Hotel offers free shuttle services to the UNESCO heritage city of George Town. Rasa Sayang has a 9-hole golf course and an Eco Center. Guests can workout at the well-equipped gym or enjoy massages and treatments like aromatherapy at Chi, The Spa. The swimming pools and yoga pavilion are other good relaxation options.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Mini golf
Babysitting
Parking
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Tennis court
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Great View
Languages Spoken
Chinese, Malay
Hotel links
Special Rate:Book Early and Save with Flexibility
4458Reviews135Q+A100Room tips
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Popular mentions
Siew May wrote a review Yesterday
Bukit Mertajam, Malaysia1 contribution
Prior the stay I wrote an email to the team in email that it was for my husband birthday staycation. Surprisingly, we come back with a birthday cake after our walk in the garden. Love how thoughtful is the staff during our stay! We will definitely come back again 🥰
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded yesterday
It has been our great pleasure to welcome you to our resort. Thank you for sharing your wonderful stay experience. Looking forward to welcoming you back on your next stay!
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Noor R wrote a review 16 Oct
1 contribution2 helpful votes
Come at 7pm to suprise husband birthday but could not check in till 9pm which other people waited since 12pm also did not check in yet when we arrived. Thank god i did not wasted my time waiting. The only offer we get 100 credit. So not worth it. Front desk was so polite and i wont get angry with them since this is stupid mangement fault! Fail on making sure have enough staff to work. Its already october for f* sake. Dont you register your staff to take vaccine under company. Even my company already settled that long ago. If you dont care about your staff well bring. You dont give a s* about customers. Pay a lot for rasa room also pool close. Dont even have light near the beach to hang out while waiting to checkin cause theres a lot of other customers inside still waiting for their room. Anyway 5 start for front desk for settle my refund. You guys should give them bonus for handling all angry customers cause of mangement wrongdoing. Oh btw view sucks.
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Date of stay: October 2021Trip type: Travelled as a couple
1 Helpful vote
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Lai C wrote a review 15 Oct
Klang, Malaysia32 contributions18 helpful votes
A disaster stay..stay on 15th to 18th Oct..i wrote this review on first day itself...too piss off..can't wait longer... Waited 2.5hrs at 5.10pm for check in...standing without any help from your staff..keep waited as if i am staying in low cost hotel... No chairs prepared for customers which are waiting for hours...you call yourself 5 stars ?????? And after waited 2.5hrs, the room is still not ready...waited for another 2 hours..almost 9.30pm...... Question your duty manager...and no solution and keep on explaining reasons.... I want your General Manager which have authority to call me.....
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Date of stay: October 2021Trip type: Travelled as a couple
4 Helpful votes
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Thureen wrote a review 14 Oct
Kuantan, Malaysia1 contribution1 helpful vote
Please check the services in each room before opening for booking. Another issue I faced was the roof leaking problem on the corridor at the garden wing. It was in front my room. My garden light was not functioning and the bath tub hot water took a very long time to be even warm. Please look into all these. Other than that it was a pleasant stay and the breakfast was nice plus the service was good.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded yesterday
Thank you for sharing your stay experience with us. We have taken note on your comment and will continuously work on providing a comfortable stay for all our guests. We hope to have another opportunity to welcome you back soon.
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Michelle Y wrote a review 12 Oct
George Town, Malaysia3 contributions
This was my first vacation after a long lockdown, Overall I'm satisfied with my 3D2N staycation at Rasa Sayang Resorts. Great greenery view, room, pools, staff and food. Would recommend to others and would come back again.
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Date of stay: September 2021
Value
Location
Service
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Response from RSR Team, Owner at Shangri-La Rasa Sayang, Penang
Responded 5 days ago
Thank you for sharing your wonderful stay experience. We are pleased to hear that you had enjoyed your stay at Rasa Sayang. We look forward to welcoming you back for another excellent stay soon!
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PRICE RANGE
US$122 - US$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri-la`s rasa sayang hotel batu ferringhi, shangri-la`s rasa sayang resort and spa, shangri las rasa sayang hotel, rasa sayang penang, shangri las rasa sayang resort
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
304
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Frequently Asked Questions about Shangri-La Rasa Sayang, Penang
Which popular attractions are close to Shangri-La Rasa Sayang, Penang?
Nearby attractions include Batu Ferringhi Beach (0.10 km), Rasa Sayang Resort Lounge (0.06 km), and Bottle Room Bar (0.3 km).
What are some of the property amenities at Shangri-La Rasa Sayang, Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Shangri-La Rasa Sayang, Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Rasa Sayang, Penang?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Rasa Sayang, Penang?
Yes, free parking is available to guests.
What are some restaurants close to Shangri-La Rasa Sayang, Penang?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Feringgi Grill.
Are there opportunities to exercise at Shangri-La Rasa Sayang, Penang?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Rasa Sayang, Penang have an airport shuttle?
Yes, Shangri-La Rasa Sayang, Penang offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Rasa Sayang, Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Rasa Sayang, Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Rasa Sayang, Penang?
The staff speaks multiple languages, including Chinese and Malay.