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Shangri-La's Rasa Sayang Resort & Spa

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Showing 2,781: English reviews
Melbourne, Australia
Reviewed 1 week ago via mobile

We come to Penang every year and stay at the Rasa, accommodation is perfect food is great But I would love a great cup of latte when I am here unfortunately that's the only thing that gets thumbs down.. they need to hire a couple of good baristas Other than that I love this place and I will be back...

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Helpful?
1Thank Geena65
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Geena65, Thank you for sharing your feedback with us regarding your recent stay. It is our great pleasure to welcome you back every year for your vacation in Penang. We have taken note on your comment about the latte and will continuously improve to enhance the experiences of all our guests. Looking forward to seeing you again very soon!...

Makati, Philippines
Reviewed 1 week ago

Kinda nice, but needs a renovation. Internet was bad, but to their credit they sorted it out and was ok after that. It is a relaxing spot. They call the Lounge something else so they do not honour the Golden Circle membership program. However, they do promote GC all over the hotel and at the counter of the Lounge, seems...

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2Thank 300NightsOfBS
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear 300NightsOfBS, Thank you for sharing your experience with us. We appreciate your feedback which is essential for our continuous improvement of our services and facilities at Rasa Sayang. We hope that we will have the opportunity to welcome you back in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

london
Reviewed 2 weeks ago

The hotel is situated in an idyllic location, right on a beautiful white sandy beach, rooms are large and well appointed, lovely balconies. Beds very comfortable and complimentary soft drinks and kettle and teas in room. Staff are very efficient and extremely courteous. Breakfast is amazing, with spectacular choices in food to please the various Asian and European tastes.

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2Thank holidayengineer
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear holidayengineer, Thank you for sharing your amazing holiday at our resort. We are pleased to know that you had a wonderful experience at Rasa Sayang. We hope to delight you once again on your next visit to Penang! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

North West England UK
Reviewed 2 weeks ago via mobile

I would give this property 3.5 if I could but being fair I will award it 4. The reception area is nice and the room comfortable. Being spoilt by other resorts this one really doesn't have that special feeling. At breakfast (great choice BTW) I was roaming around asking where and who could arrange for a coffee - after we...

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Helpful?
3Thank aash23
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear aash23, Thank you for taking the time to share your feedback with us. We have taken note on your comments and have highlighted the challenges you encountered during your stay to the respective departments for further improvements on our services and facilities. We hope to see you again in the near future. Warmest regards, Suleiman Tunku Abdul Rahman Director...

Chester, United Kingdom
Reviewed 2 weeks ago via mobile

We have just left after 1 week staying at the Shangri-La Rasa Sayang and what an amazing week! 5 star! We stayed is the Rasa wing which is definitely worth the extra. It has its own private adults only pool which for a couple with no kids is perfect you feel like you are in another world. Muru is fantastic...

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6Thank lambornecourt
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear lambornecourt, It is so wonderful to hear that you had an abosulutely excellent stay with us. Thank you for choosing Rasa Sayang to be your home away from home. We hope to welcome you back for another delightful Shangri-La experience on your next vacation in Penang. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort...

Dublin, Dublin, Ireland
Reviewed 2 weeks ago via mobile

Went here for my boyfriends 30th birthday. We got a free upgrade to a deluxe suite which was amazing. Amazing service all round fantastic the pool area is amazing and very tentative staff. Nice cocktails and lovely breakfast. Went for a drink in the evening in the bar which was very romantic with the pianist. Can't wait to go back..

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3Thank Lillyxoxox
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Lillyxoxox, We are pleased to hear about your fantastic vacation at our resort. Looking forward to delighting you once again on your next holiday in Penang! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

Southport, Australia
Reviewed 2 weeks ago

The hotel provided a lovely cake for our daughters birthday. She was so excited. The rooms were comfortable and the people cleaning our room each day were wonderful. There was a mix up at checkin, and we weren't happy with the way it was handled. We spent most of our time around the pool, it would have been nice to...

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Helpful?
4Thank Madeline O
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Madeline O, It has been our great pleasure to have you with us. Thank you for sharing your stay experience at our resort. We are pleased to hear that your daughter had a lovely birthday surprise. Looking forward to welcoming you back for another relaxing holiday. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort...

kl
Reviewed 2 weeks ago

Rasa Sayang has been running close to 20 years and it is very well run, When we stayed it was 90+% occupancy and we were ushered around promptly and even with a long buffet line for breakfast it well sorted .... I would go again....

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3Thank b00nster
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear b00nster, Thank you for sharing your feedback with us. We are happy to know that you had enjoyed your holiday at our resort. We hope to delight you again on your next holiday soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Shangri-La's Rasa Sayang Resort & Spa

Dallas, Texas
Reviewed 2 weeks ago

Good - well maintained ground. Excellent pool and facilities. Bad - Room a bit dated, furniture chip off , choices of tv channel are limited. not up to date in term of technology @ 5 star hotel. Bad - small details count - how could a 5 star hotel restaurant running out of cloth napkin?.. yes, it is at breakfast...

Review collected in partnership with shangri-la.com
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4Thank nethx2
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear nethx2, We are sorry to hear about your unpleasant experiences at our resort. We have taken note on the comments and use them as reference to improve our services and facilities so that our guests will have a better holiday experience. We hope that we will once again have the opportunity to welcome you back on your next trip...

Singapore
Reviewed 2 weeks ago

We stayed in a Rasa Wing room, which offered club-level amenities including a la carte breakfast, access to the adults only pool, a complimentary afternoon tea each afternoon and evening cocktails. Do I need to say anything more? We absolutely loved our stay. The pool was lovely and our towels were laid out for us each day by the staff...

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3Thank PaulC44_Reviews
SL_Penang, Manager at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear PaulC44_Reviews, We are absolute happy to hear that you had an excellent vacation at our resort. We have taken note on your comment about the quality of the breakfast which we will use as reference for continuous improvement to enhance our guests' dining experience. Looking forward to welcoming you back again soon. Warmest regards, Suleiman Tunku Abdul Rahman Director...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: RM624 - RM1,364 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com and Jetsetter so you can book your Shangri-La's Rasa Sayang Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Hotel Style:
#1 Luxury Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 On the Beach Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 Business Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Rasa Sayang Resort & Spa staff and other travellers.
59 questions
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Questions? Get answers from Shangri-La's Rasa Sayang Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the Rasa Wing..”
 of 5 bubbles vpulgupta, 16 Feb 2017 | Read review
“Ask for a room on the fifth (top) floor with a view of the garden not the pool if you want quiet”
 of 5 bubbles glynisbriddon, 15 Feb 2017 | Read review
“Opt for Sea facing Rooms at rasa wing”
 of 5 bubbles Manishtully, 13 Feb 2017 | Read review
“Enjoy its worth it, and you wont be disappointed”
  • pool
  • pool
 of 5 bubbles dpetnb, 13 Feb 2017 | Read review
“only know the garden room and love it.”
 of 5 bubbles HeleneKent, 11 Feb 2017 | Read review
5 of 5