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Shangri-La's Rasa Sayang Resort & Spa

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3,111 Reviews from our TripAdvisor Community

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Showing 2,799: English reviews
Sydney
Reviewed 13 September 2015

We spent 6 nights here and enjoyed every moment. From the time of our arrival all staff were so helpful, friendly and attentive. Our suite in the Rasa Wing was large and beautifully appointed. Even the shower was amazing! We had a large bath on our balcony and indulged in a couple of the most relaxing soaks complete with special...

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3Thank mazhad
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear mazhad: Thank you for your lovely review of our resort. Our yoga instructor is sourced externally and thus, the additional surcharge. We will certainly keep your comments in mind for future plans. Looking forward to welcoming you back again very soon. Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Rasa Sayang Resort and Spa

London, United Kingdom
Reviewed 12 September 2015 via mobile

Positives: - Breakfast buffet - Friendly Staff - Grounds - Location on Batu Ferringi - Housekeeping Negatives: - Infrequency of shuttle buses to Georgetown (there is also an efficient and cheap public bus service right outside the hotel - buses 101 and 102) - Ants in our room due to local delicacies left out as a welcome snack - Bathroom...

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Thank Jentzen
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Johnathan T: Thank you for your kind review of our resort. We are disappointed that your overall staying experience was marred the lack of consistent shuttle bus services. We have also noted the ants in your room. We have a notice in the room to remind guests to keep food in the fridge as ants are quick to find...

Kinross, United Kingdom
Reviewed 12 September 2015

No complaints what so ever - this hotel is off good standard with excellent facilities. We upgraded to a club sea view room which comprised a bath on the balcony. It was well worth it. The club staff are very proactive at refilling your glass at the evening cocktail session. The afternoon teas were excellent and you also get free...

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3Thank fraserwil
Warrington, United Kingdom
Reviewed 10 September 2015

I booked the Rasa wing to ensure that my daughter who was visiting from the UK could have a very special time with her Dad who she hasn't seen for some time. Checking in was great but unfortunately they gave us a double room when I had booked a twin for obvious reasons! A minor glitch with a 30 minute...

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Thank Holcey
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear Holcey: Thank you for taking time to reveiw our resort. We are truly disappointed to know that you were not accorded the room that you specifically requested for and had to wait for the room you wanted. We are sorry for this oversight and we can assure that we will more careful in future. We will certainly record your...

Singapore, Singapore
Reviewed 9 September 2015

Nice, quiet and serene. The spa Chi has nice ambience and the treatment done by the therapist is very professional. The staff at the resort are very friendly and helpful. Also love the little packets of tidbits that were left under the food cover.

Review collected in partnership with shangri-la.com
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Thank World_o_choice
Nanchang, China
Reviewed 9 September 2015

Hotel staff offers me help imdediately when I have left out my credit card. Thanks for your kindness, these good memories will be alway on my mind. I will come back to this hotel if possible. Look forward to see all of you in the sooner future.

Review collected in partnership with Shangri La Hotels
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Thank Yaping S
Reviewed 9 September 2015

We joined the Spa and the environment and service are so great. But you need to make reservation. The buffet breakfast is good and the service is good. We enjoy the drink at the Lounge and the staffs are so warm and nice.

Review collected in partnership with shangri-la.com
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Thank Wendy N
Stranraer, United Kingdom
Reviewed 7 September 2015 via mobile

Just returned from 2 fabulous weeks at this top rate hotel and resort. We stayed in the Rasa wing, which gives lots of privileges including its own pool, which does not allow kids, so definitely more peaceful.also wonderful high teas in afternoon, and cocktail and canapé hour in evenings. The food in the Ferringhi grill was high quality, and lots...

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2Thank eyelash61
Melbourne, Australia
Reviewed 7 September 2015 via mobile

This is my third time to the resort from Australia and I have to say we were sad to leave our favourite holiday destination. This resort is truly 5 star all the way from room quality, service, facilities, water sports, spa and food choices. I prefer the garden wing for the views and always stay in 1726. It was great...

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3Thank samanthajoanne1974
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this review

Dear SamanthaJoanne1974: Thank you for your review. We are pleased that you had a wonderful and relaxing holiday with us. We have noted your compliments to Rose our massage therapist. She will certainly be flattered. Looking forward to welcoming you back again very soon! Warmest regards, Suleiman Tunku Abdul Rahman Director of Communications Rasa Sayang Resort and Spa

Melbourne, Australia
Reviewed 6 September 2015

A lovely hotel in Batu Ferringhi. We had a Club room with a garden view. Room was clean and large enough. Nice clean bathroom. Substantial breakfast options included in our package along with High Tea in the afternoon and Canapés and Beverages in the evening. WiFi was available throughout the complex. The expansive gardens include two pools, one for Adults...

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Thank Bill M

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 

Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: RM604 - RM1,311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Reservation Options:
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Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Hotel Style:
#1 Business Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 On the Beach Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Rasa Sayang Resort & Spa staff and other travellers.
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Questions? Get answers from Shangri-La's Rasa Sayang Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper floor, south wing rooms appear to offer the best ocean views in the Garden Wing”
  • view from garden wing balcony - upper floor
 of 5 bubbles tobyandthefatone, 25 Feb 2017 | Read review
“Have a room in the Rasa wing.”
 of 5 bubbles colinpennyfu2, 24 Feb 2017 | Read review
“Pool view rooms in the Garden Wing could possibly be noisy if the hotel was busy”
  • Garden Wing balcony view
 of 5 bubbles A380ManchesterUK, 21 Feb 2017 | Read review
“Try and get a sea view it well worth the extra pennies.”
 of 5 bubbles alasuberdaplatz, 21 Feb 2017 | Read review
“Inform hotel your needs/requirements during your stay and they will try their best to meet it.”
 of 5 bubbles blurangel, 19 Feb 2017 | Read review
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