Went for family vacation. Check-in was properly organized. All the staffs are excellent - cant single out any name. Breakfast was good with the excellent restaurant ambience. The swimming pools are awesome especially the kids area. Me, the kids, and most importantly the wife - we all love it! Will definitely come back, and will bring the whole family to join us later.
We stayed at ParkRoyal for 10 nights. It was an amazing stay. The rooms were clean and the sea view was astonishing. The pools were also very clean and enjoyable. All hotel staff were helpful and kind. The breakfast buffet had a wide variety of delicious food to choose from. Dinner at the beachfront was also wonderful and affordable. There is a washer and dryer available if you don’t want to use the hotel’s laundry services. The only problem we had was the bad smell from the bathroom. It was probably from the sewage system. Yes, we will definitely go back…
The ParkRoyal is well-appointed for both adults and children. Check-in was excellent - this is the only place where I've been asked to sit and offered a drink while check-in was being processed, and then the room key was brought to me. The lobby is large, airy and comfortable, and staff were polite and helpful. The room was large, comfortable and easily accommodated two adults and four suitcases. The four-star rating is due to a few minor issues. There was sand on the floor of the toilet area and mold was to be seen in the shower. My husband also complained of hearing a humming noise from the LED lights located above the cupboard. The second floor corridor smelt awful, like wet carpet. We noticed other floors smelt fine, so unsure what had happened on level 2. We only had one night at the hotel, so didn't enquire further into these issues. The beach is just behind the hotel. There is a large pool and a separate, large water play area for kids. There are also daily activities planned for both kids and adults. The grounds are beautifully landscaped, with plenty of seating options - depending on sun tolerance, you may have to be selective about location or move around as the sun moves. The breakfast buffet (included in our booking) provided an excellent variety of food, both local and Western. Stepping outside the hotel onto the main street, there are also plenty of other eating options. Overall, an excellent stay and we would return.…
Beautiful environment. Great stay. Staff were welcoming and warmth. We enjoyed the Italian restaurant, Gustoso, the most. Compliments to all staff there. They were welcoming and could remember us when we returned for dinner the next day, especially En. Jelani and Norlinda. This was by far the best dinning experience we ever had. They could even accommodate my dietary restrictions. Thanks to Chef Wei Hong. Food, needless to say was fantastic. There was a small issue with our room and upon highlighting we were given immediate attention and it was resolved quickly. Excellent service. Truly a memorable stay. Will definitely recommend to my family and friends.
1st time travel with my 2yo son. he having fun in kids club. the staff is so friendly and nice. they made him a flower pot and flower art for him as a farewell gift. The staff was friendly and nice through out our stay. Will definitely travel again! only thing to complaint was the aircond was too cold even we set to 23 and the shower was too hot. and there is no waster dispenser on each floor. they however have ice machine on every floor. but overall we have nice memory with this hotel ! I had request for baby cot but they forget to provide but anyway the double bed is supremely big and we have a good space sleep with my son in between. Will definitely book again for our 2nd trip. the garden area was a relaxing area for night time.
Gustoso is our fav Italian restaurant with an amazing sunset view in Pg.. We are always treated with great hospitality & good food. Thank you to Encik Jelani & his team for the most excellent service!
The best hotel in Batu Ferringi,Penang.Nice environments, services tip top,so calm & relaxed.got children's play room with a kind of staff.thank you to Puan Mariam, Puan Liza & Madam Renu coz attend my children's & gave their enjoy in Amazon Play..🥰
Overall a good stay. Glad that they able to arrange connecting room as requested. Booked the premier seaview room with balcony. Rooms are clean and beds are very comfy. Slight hiccup during check in time due to minor technical problems with the photocopy machine and one of the room not ready yet. We just chilled and enjoyed the welcome drink at the lobby lounge while waiting. A small disappointment because we unable to dine in Gustoso restaurant for dinner due to fully booked. Anyway we still able to order the food and enjoyed the meal at Javana Lounge but the table is low and uncomfortable while we had our steaks. The staffs at Javana Lounge are very nice and provide good service. Enjoyed moments in their pool with slides and the mini water park Amazonia. Recommended to family with kids and even adults can enjoy themselves.…
The hotel I used to go to as a child. The hotel where we celebrated our wedding back in 2010. The hotel we bring our loved ones to now. Love the pool, the food, the environment, and the room! Children love the pool, the slides and not forgetting the people who works there. I cannot recall all of their names, but Emmanuel and Zara are the few that have been entertaining them. They are the ones around the pool area. Kids club is the other go to place after a whole tiring day at the pool. Zubaidah, Mariam, Lisa and Renugaa have been very nice to the children. Off peak is the best time to enjoy a relaxing time! 😊
I had inform earlier than I want some decoration for birthday celebration and want baby chair in room b4 I arrived, but they didnt take it serious. Food is normal, not much choice for Dinner and Breakfast.