PARKROYAL Penang Resort

PARKROYAL Penang Resort

Sunset Dinner at Uncle Zack's Restaurant
Traveller (4709)
Garden Suite Two Bedroom (Master Bedroom)
Room & Suite (734)
PARKROYAL Penang Resort
Videos (7)
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Avg. RM 1,154 /night, 2/15 - 2/16
RM 1,154
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RM 759
per night
RM 364
per night

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About

#1 of 12 hotels in Batu Ferringhi
4.5 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
4.2 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.3 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
PARKROYAL Penang Resort is a five-star beach resort located along the beautiful shorelines of Penang. The resort nestled in a lush tropical greenery setting offers unparalleled experiences from exquisite gourmet dining, state-of-the-art facilities and a host of family-friendly activities where curated experiences are brought to life. The resort’s 310 guest rooms and suites are tastefully furnished with earthy hues and contemporary yet stylish interiors that complement the island’s rich heritage and cultural background. It is approximately 45-minutes drive from the Penang International Airport and 30-minutes drive from Georgetown. The resort is well connected to island-wide attractions and major eco-tourism spots such as Entopia Butterfly Farm, Tropical Spice Garden, ESCAPE Theme Park and the historical city of Georgetown.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Badminton
Kids stay free
Secured parking
Wifi
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Sauna
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Bicycles available
Game room
Water park
Water sport equipment rentals
Entertainment staff
Evening entertainment
Table tennis
Walking tours
Waterslide
Board games / puzzles
Video game console
Babysitting
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Separate dining area
Separate living room
Telephone
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Business
Green
Languages Spoken
English, Chinese, Malay
Hotel links

Location

Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Penang Intl Airport
20.5 km
See all flights
4.5
4.5 of 5 bubbles4,844 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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PARKROYAL Penang Resort is often commended for its professional and courteous staff, though occasional lapses in service responsiveness have been reported. The resort's atmosphere is admired for its modern decor, but noise issues have impacted some guests' rest. Cleanliness is generally upheld across the property with minor exceptions. The value proposition receives mixed feedback due to discrepancies in sea view expectations and the cost of activities. The resort boasts a range of amenities and a coveted beachfront location that guests find convenient for exploring Batu Ferringhi, despite some concerns regarding room upkeep.
Location
Beachfront
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive

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Detailed Reviews
B Q wrote a review Aug 2024
Birmingham, United Kingdom
5.0 of 5 bubbles
I stayed for one week at the Parkroyal Penang hotel for six days with my husband and two teenage children in a family room. The hotel is absolutely beautiful.

The room was decorated tastefully and was large. The children were in the interconnecting room next door. Both rooms had access to a large balcony area. Housekeeping did an amazing job each day especially Lucky.

Breakfast was varied and plentiful with fresh fruit juices and a range of coffees. Be sure to come down early as it can get really busy from around 9.30 onwards.

We paid for the seafood buffet which takes place on weekend evenings and it was good value for money. Although there was a seafood focus, there was plenty of meat, chicken and vegetarian options.

There are pools with slides and lots for children to do. They have an indoor snooker table and games for when it is wet outside.

If I was to comment on something to improve, it would be having some privacy in the shower. It is all open plan and a lovely design but with two teenagers who need their privacy, it got a little difficult.

Staff are lovely and welcoming, always stopping to greet and welcome you.

The hotel is in a perfect location for relaxing but if you wanted to do some shopping or sightseeing then it’s a little further out. We took taxis several times to Gurney Plaza and Georgetown to eat and sightsee.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Penang PARKROYAL, General Manager at PARKROYAL Penang Resort
Responded 1 Sept 2024
Dear BQureshi1, Thank you for taking time to articulate your stay experience. Very pleased that all was perfect, and your staycation was excellent. I am delighted to hear your compliments on the service, facilities and activities. It is a pleasure to hear our team was hospitable as well as excellent in their service. I will share your kind words with Lucky. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward Kollmer General Manager
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rob a wrote a review Apr 2024
5.0 of 5 bubbles
Not long returned from our second visit to Park royal Penang what an amazing place to take a holiday, beautiful hotel amazing staff, beautiful island which offers so much to do! We had two weeks in a premier sea view room on the 6th floor it was immaculately clean with everything you could hope for in a room the hotel offers great food, breakfast is a joy so much choice, the Italian restaurant is amazing and well priced we ate there four or five times during our stay. The pool bar is great staff down there are very hard working but keep you well fed and watered.
A massive thank you to the hotel manager Edward and all his wonderful staff! thank you for having us again we will look forward to coming back to see you all again.

Rob And Mandy
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Make sure you have a sea view room its worth the extra money!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Gee, Owner at PARKROYAL Penang Resort
Responded 29 Apr 2024
Dear robaL1879BI, Thank you for taking time to articulate your stay experience. I am delighted you had a wonderful staycation with superb service from the team. So pleased that the cleanliness in the room and the food at the resort was satisfactory and suited your tastes. Your compliments will certainly be shared with our entire team. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. We look forward to welcome you back again. Kind regards. Edward Edward Kollmer General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Bill B wrote a review Dec 2024
5.0 of 5 bubbles
This was our third visit to the Park Royal having previously stayed in November 2019 and November 2022. It is a lovely hotel with very helpful and polite staff. The drinks and buffet reception for new arrivals is a nice touch and gives a chance to meet other guests. We enjoyed the food served in the hotel restaurants, the seafood buffet night was excellent. There are plenty of local restaurants within easy walking distance that serve really good food too.
The hotel is in a really nice situation on the beach and it has a great leisure pool to relax in. We went to the beach bar happy hour every night for a cocktail and to see the sunset and were served by really friendly, good humoured staff. All staff are a credit to the hotel. Ruzlezan and Saroar produced some great cocktails.
We stayed in a premier sea view room and it was so nice to relax on the balcony and enjoy the view. Our room was kept clean and tidy by the room staff and fresh towels were left every day.
A regular bus service runs just outside the hotel that is handy for getting to some of the local attractions like the Entopia Butterfly Farm and the Spice Garden. Georgetown is only a 25 minute journey.
As in our previous two visits we really enjoyed ourselves again.
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Penang PARKROYAL, General Manager at PARKROYAL Penang Resort
Responded 31 Dec 2024
Dear billbF8278ZY, Thank you for sharing such a thoughtful review. It is a pleasure to hear of your return and that your stay was just as enjoyable as your previous stays. I am so elated to know that you appreciated the warm welcome, the seafood buffet, and the overall experience at our hotel. Also, delighted that you enjoyed the beach, pool, and sunsets at our beach bar. Your compliments to Ruzlezan and Saroar for their cocktails will be passed to them. Great to hear that your sea view room provided a perfect spot to relax and that our room staff maintained the high standard of cleanliness. We truly value the opinion of our guests that helps us to continually improve. We look forward to welcome you back in the future. Kind regards. Edward Edward Kollmer General Manager
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Syed Mohammed Naquib Alhabshi wrote a review Jan 2024
Kuala Lumpur, Malaysia
1.0 of 5 bubbles
My experience during my stay at your esteemed establishment from January 22nd to January 25th, 2024.
Having booked three rooms, including a Deluxe Family room, a Premier Double Room with a sea view, and a Deluxe Double room, I had made the reservation two weeks in advance. To ensure convenience for my family, particularly my elderly disabled father, I had specifically requested that the rooms be situated in close proximity. Unfortunately, upon arrival, we discovered that the assigned rooms were far apart, with two out of the three rooms offering a seafacing garden view rather than the anticipated sea view.
Despite my inquiry, I was informed that the placement on the 3rd floor with a subpar view was due to full occupancy. Additionally, during check-in, while the rest of my family received a warm welcome at the lounge with drinks, I was left standing at the counter as my brother was instructed to sit down, even though the counter was vacant.
Regrettably, the issues extended to the breakfast service. On the second day, we were seated at a table that had not been properly cleaned, necessitating multiple requests for attention. The staff's demeanor seemed less than accommodating, giving the impression that our presence was an inconvenience. Today, the situation worsened when the staff, guiding us to a table, abruptly attended to other guests, leaving us stranded without a table. We had to seek assistance from other staff members, eventually securing a table outside near the pool, far from the buffet area, with neighboring tables left uncleared and attracting crows.
Furthermore, the beach experience was marred by the unpleasant smell of horse waste, as numerous foreign workers riding horses while smoking urged me to partake in an RM80 ride with my 4-year-old daughter.
In our room, issues persisted with a clogged shower floor trap, a concern that has been present since our arrival, contributing to the overall poor cleanliness of the room, necessitating a service call.
While tomorrow marks the conclusion of my stay, I am compelled to express my disappointment with the overall experience. I had anticipated a more satisfactory and seamless stay, given the advertised amenities and room features. Regrettably, this has not been the case, and it is with a heavy heart that I express my decision not to revisit your establishment.
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Date of stay: January 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at PARKROYAL Penang Resort
Responded 14 Feb 2024
Dear Trek829128, Thank you for sharing your stay experience with us. I am aware that Adeline, our Front Office Manager has made contact to follow up on your feedback. I would also like to apologize for what transpired. I can assure you your feedback is taken very seriously. Adeline has followed through sharing your feedback with the team on the areas that need improvement. I too have attended this meeting to emphasis on what needs to be addressed. Thank you again for having contacted us on these matters and if I or Adeline can be of further assistance in the meantime, please do not hesitate to contact us. I am truly sorry for what happened. Kind regards. Edward Edward Kollmer General Manager
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Fernandez20 wrote a review Jul 2023
London, United Kingdom
+1
5.0 of 5 bubbles
We treated ourselves to a week here , during a trip to visit family in Malaysia as soon as the boarders reopened in May 2022.
We booked three rooms. Two with balconies over looking the sea, one for my parents, the other for ourselves and a room with a garden/front facing terrace for our cousin (complete with monkeys entertaining right outside the window).
From arrival to departure the service, cleanliness, food, facilities and friendliness of the staff was superb.
Upon arrival our luggage was transported to our rooms, where we found gifts of chocolates, water and toiletries all very welcome after we'd just flown in from Singapore.
The views, garden and pools all excellent. Waters available and replaced regularly throughout the day in the garden to help keep hydrated, taps for washing your feet coming off the beach, as well as towels from the hut for the sun loungers and pools.
Breakfast you choose where to sit, inside or out and help yourself to the vast array of items available on all the counters as well as ordering any particular items from the cooking stations. Juices, fruit, tea and coffee, English, continental and Malaysian delights galore.
The cleaners were friendly, as were the front of the house staff and porters seeing you in and out of the hotel throughout the day.
Good location, not far from the night market and attractions of Penang,
A week of paradise, would highly recommend and defiantly visit again.
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Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at PARKROYAL Penang Resort
Responded 31 Jul 2023
Dear Fridaythethirteenth, Thank you for taking to articulate stay experience. Very pleased to know the service extended from the team was satisfactory. Thank you for your positive review on the cleanliness, facilities and friendliness of our team members. Also, great that the amenities in the rooms and breakfast suited your requirements too. Your comments mean a lot to us all. It really helps us to continue to build momentum and drive our service level forward. Thank you again for staying with us. Kind regards. Edward Edward Kollmer General Manager
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Esther Khong wrote a review Jun 2023
Kuala Lumpur, Malaysia
2.0 of 5 bubbles
Cleanliness in the room was shockingly horrible for a 5 star hotel. You can see dust everywhere - under the desk, luggage rack and the gap between 2 single beds. Bed is squeaky.
I believe that there are many facilities available in the hotel but there was not enough briefing or information about this offer, I only get to explore that there is a viewing deck at the end of 5th floor when I was checking out. What a waste!
I like the promising sea view from my room, the garden area was well maintained, kudos for this.
Although the staff was quick and appear to be attentive towards our request, I have expected a lot more from Park Royal.

I hesitate my recommendation for anyone who is coming for family trip. I brought my 1.5 year old son for this visit. As a restaurant that is providing breakfast for hotel guests, I find it appalling that Cinnamon Asian Kitchen did not have kids cutlery! It also took them forever to respond to our requests. When they came back they give me a disposable spoon, so ridiculous.
However, I do commend on the selection and standard of the food provided by Cinnamon, I went for 3 days consecutive breakfast and it was one of the highlights of my stay.
Also, facilities like pool and kids club are well maintained, big thumbs up.
Overall, concierge staff & bell boy was also attentive and helpful in areas that they are able to control.
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Date of stay: May 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: For travellers with kids, do note that the hotel restaurants don't have kids cutlery.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
frauhallo wrote a review Jan 2023
5.0 of 5 bubbles
We chose to stay at Parkroyal for its location and facilities but the customer service is what exceeded my expectations. The attention to detail is what got me. The moment I got down from my car with my young child, the staff at Parkroyal immediately came to help me with my luggage/s. At that time, I just checked out at another 5 stars hotel and I had to ask for help with my luggage so I was relieved & stunned by the proactiveness of Parkroyal’s staff.

In fact, everybody who worked there was really nice and professional.

The property is simply stunning. The location couldn’t be any better. Excellent facilities especially for families with kids. The rooms are recently refurbished and refreshed.

When I was looking for a family-friendly property to stay in, I was deciding between Parkroyal and another slightly cheaper option in the same area and I ended up booking with Parkroyal just because of the newly refurbished room. Now that my holiday has ended, I could say that I made the right decision. It is much more that the refreshed rooms. The slightly higher price is justified by its excellent customer service, its stunning property, and excellent family-friendly amenities.
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Date of stay: January 2023
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at PARKROYAL Penang Resort
Responded 30 Jan 2023
Dear frauhallo, Thank you for sharing your staycation and delighted that you had an overall great experience. Your compliments on the team’s attentiveness and professionalism in customer service is much appreciated. Very pleased that you like the room and amenities too. Your comments mean a lot to us all. It really helps us to continue to build momentum and drive our service level forward. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Looking forward to seeing you again in the future. Kind regards. Edward Edward Kollmer General Manager
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koolman3 wrote a review Feb 2024
Leeds, United Kingdom
+1
5.0 of 5 bubbles
This is truly a high class hotel with high standards and service. It is situated near all shopping areas of Batu Ferringhi. The breakfast is excellent with a variety of food inc cooked fares, fresh fruit and freshly squeezed fruit juices. The fried eggs were a let-down as they were just circular lumps, that needs looking into; provide proper fried eggs and more people will eat them. The pool area is situated in beautifully manicured gardens with 2 swimming pools, a couple of small slides. There is a small area where they have water jets and falls; worth a look. There are plenty of loungers available. Table service dining is available in the garden area during the day and in the evenings. The beach is just past the gate although not many people take to the sea due to jellyfish. The rooms are decent size with a comfy bed and high-quality pillows. The bathroom is well equipped with a walk-in shower and toiletries are provided daily. The staff are exteremly helpful and polite and go out of their way to serve.
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Date of stay: January 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Penang PARKROYAL, General Manager at PARKROYAL Penang Resort
Responded 3 Mar 2024
Dear koolman3, Thank you for taking time to articulate your stay experience. I am delighted you had a positive time and enjoyed the service from our team. Good to know they were helpful and polite. Very pleased to hear that the facilities, room and amenities suited you. Your feedback on the food at breakfast will be addressed by our Executive Chef. We truly value the comments from our guests that helps us to serve better. Thank you again for staying with us. Kind regards. Edward Edward Kollmer General Manager
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Karen A wrote a review Mar 2023
Dubai, United Arab Emirates
5.0 of 5 bubbles
We are delighted to recommend the Park royal Hotel in Penang. Having stayed there for 12 years we missed it so much due to Covid. Batu Ferringhi sadly has changed and been effected like so many resorts by the virus. However, this hotel and staff could not have been more welcoming. Nothing is too much for anybody. Cheerful, friendly and so happy to help with anything.
Both restaurants food and staff were amazing.
Breakfast offers an exception selection of Western, Asian, Indian and much more. I love the Char Kuey Teow but do not like chill, it was not a problem they prepared it for me every morning. The staff gave us a super warm welcome every morning even when it was at peek time they were always courteous and helpful.
The Italian Gustoso by the beach restaurant offers a variety of choices all of which are delicious. This offers a sea view area, outside or in a cool airconditioned area. Again, the staff are cheerful and so happy to help it was such a pleasure to eat there.
The rooms were kept spotless and well stocked with water and amenities. Fabulous white sheets, fluffy towels and bathrobes changed daily if required.
The garden and surrounding grounds were looked after daily to a high standard, there are some truly amazing plants and flowers. It really is a joy to just walk around the grounds.
There are 2 swimming pools, one has children slides and ball net the other larger one a decorative centre arrangement to swim around. Christmas time and school holiday time was a challenge with the pools rather crowded with water pistols, floaters and balls used by both parents and children. Other times it was a delight to chill in such a clean and well maintained pool.
At the end of these amazing gardens is the beach. Lovely sandy beach that is cleaned every morning. The sea is a bit murky and jelly fish appear from time to time but less each year since we have been going. They have an area marked out with floats which is safe away from the sea sport activities. Plenty of sport fun paragliding, banana boat, doughnuts and jet skies
It is just 45 minutes to the George Town by very cheap airconditioned bus. They run frequently during the day about every 10 to 15 minutes.
I would say this hotel is a MUST to visit if you want to be looked after and just enjoy yourself.
Massive thank you to Ed, John, Adeline, Jegan and Gustose John for making our stay so fantastic. There are many more that I should include but suffice to say ALL the staff care for the guests.
Well done to all it was an amazing stay in this hotel, one which is highly recommended, we will be back for another 10 weeks end of this year already looking forward to it.
Thanks again Karen and Eric Archer
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Date of stay: December 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at PARKROYAL Penang Resort
Responded 2 Apr 2023
Dear 990karena, Thank you for taking time to articulate your stay with us. Delighted to know of your positive feedback on our resort, team and service. I am very pleased that the team was welcoming, cheerful, friendly and helpful. Good that you enjoyed the spread at breakfast and the food at Gustoso. Also, thank you for your kind review on the amenities, facilities and activities in the resort. Your kind feedback on John, Adeline and Jegan will be shared with them and the entire team. We really appreciate the feedback of our guests that helps us strive to further improve. Thank you again for staying with us. Will look forward to your next visit in the future. Kind regards. Edward Edward Kollmer General Manager
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ClHaj74 wrote a review Aug 2023
Perth, Australia
5.0 of 5 bubbles
Both my husband and I had a truly wonderful experience at the Park Royal Penang.

We have travelled and cruised extensively around the world and have lost count of how many times we have visited Asia. This is hands down one of the best hotel accommodation experiences we have had. I booked this trip for my husband's 50th birthday and The Park Royal Penang exceeded my expectations in every way.

From the second we arrived, the service was exceptional and unlike many places we have stayed, we felt immediate warmth and most importantly a genuine and kind atmosphere.

We would particularly like to offer our sincere gratitude to Monu, who made our room so lovely each day with all his special touches. His genuine, friendly nature was so refreshing. And Vijay, in the restaurant who was also outstanding with his hospitality and professionalism. He works so very hard every morning to keep everyone catered for and happy and is so exceptional at his role. Likewise, was Zul, very hard working, happy and friendly. We commend them, along with all of the beautiful staff we interacted with.

Not one staff member was anything but delightful, from the jovial Concierge fellas to the helpful Pool Staff. The young lady who brought our welcome drink upon our arrival on 20/08/23 (I forget her name, but she has a gorgeous face and has two children) was so kind to us. As was the lady (Adeline) that checked us in and had our room ready after a long overnight journey.

We value kindness and respectfulness so much in our own lives and we truly and genuinely felt those values exuded in every interaction here.

Whatever Edward, the General Manager is doing, is showing through the staff! Oh and of course the facilities, breakfast, gardens, location etc, are outstanding, but it is the service that we value most.

Thank you again Park Royal Penang for a perfect stay and we will absolutely be back.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ysl24 asked a question Jul 2024
6 contributions7 helpful votes
Do you provide extra bed and how muc does it cost?
Mango T asked a question Jun 2024
14 contributions1 helpful vote
Does the seaview rooms come with bathtub?
Answer from PeaceLover16
Singapore, Singapore139 contributions36 helpful votes
I book sea view. No bathtub in it. Depends on room type I guess. Do double confirm with the hotel they are quite responsive.
Mango T asked a question Jun 2024
14 contributions1 helpful vote
Does the seaview rooms come with bathtub?
Answer from BJ_Aus
Perth, Australia21 contributions19 helpful votes
The seaview room we had with the balcony did not have a bathtub. We have stayed in room 744 and previously in 644. Both walk in showers only. Send a message to the hotel direct to see if any seaview rooms have bathtubs.
Answer from Joanne F
Melbourne, Australia139 contributions57 helpful votes
Drinks by the pool are much more expensive than outside. Eg, cocktails are 43RM. We had them on a few days only because we were sitting by the pool. You can get them at other places for cheaper.
Ian P wrote a tip Yesterday
330 contributions12 helpful votes
5.0 of 5 bubbles
"Too much towel chair saving. Go early for breakfast by 9 it is crowded"
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Wawa J wrote a tip 10 Feb
Kuala Lumpur, Malaysia13 contributions2 helpful votes
5.0 of 5 bubbles
"Do note that parking availability is limited, so it’s best to plan ahead. Overall, a great stay with excellent service!"
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mike P wrote a tip 6 Feb
Maidstone, United Kingdom264 contributions117 helpful votes
4.0 of 5 bubbles
"Breakfast is busiest around 9.30am"
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Alison W wrote a tip 4 Feb
1 contribution
5.0 of 5 bubbles
"Can always find a sun bed, cool fruit water free around the pool, free fruit kebabs round pool. Very clean excellent food beautiful spot."
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Heili V wrote a tip 1 Feb
5 contributions1 helpful vote
1.0 of 5 bubbles
"You can get SO MUCH BETTER for that price. avarage hotel with premium price!"
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Not the right property for you?
There are more places to choose from in the Batu Ferringhi area.
PRICE RANGE
RM 395 - RM 799 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parkroyal penang, malaysia hotel batu ferringhi, parkroyal penang malaysia batu ferringhi
FORMERLY KNOWN AS
Parkroyal Penang Resort
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
310
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARKROYAL PENANG RESORT (R̶M̶ ̶5̶6̶3̶) RM 393: UPDATED 2025 Hotel Reviews, Price Comparison and 4,828 Photos - Tripadvisor

Frequently Asked Questions about PARKROYAL Penang Resort
Which popular attractions are close to PARKROYAL Penang Resort?
Nearby attractions include Bora Bora by Sunset (0.3 km), Batu Ferringhi Beach (0.1 km), and Batu Ferringhi Night Market (0.3 km).
What are some of the property amenities at PARKROYAL Penang Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at PARKROYAL Penang Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at PARKROYAL Penang Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at PARKROYAL Penang Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to PARKROYAL Penang Resort?
Conveniently located restaurants include Living Room Cafe Bar & Gallery, Helena's Cafe, and Boatman Restaurant.
Are there opportunities to exercise at PARKROYAL Penang Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does PARKROYAL Penang Resort have airport transportation?
Yes, PARKROYAL Penang Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at PARKROYAL Penang Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does PARKROYAL Penang Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at PARKROYAL Penang Resort?
The staff speaks multiple languages, including English, Chinese, and Malay.
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