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PARKROYAL Penang Resort, Malaysia

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PARKROYAL Penang Resort, Malaysia
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2,344 Reviews from our TripAdvisor Community

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There are newer reviews for PARKROYAL Penang Resort, Malaysia
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Showing 2,174: English reviews
Riyadh, Saudi Arabia
Reviewed 15 October 2014

We spent 3 nights at the hotel and they were OK. The hotel has a good location, close to night market for late night walk. The hotel facilities are very good specially the kids swimming pool and its slides. Our kids enjoyed a lot this small water park. Breakfast was just OK and fine. The only issue was about having...

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Helpful?
2Thank Ayman H
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Ayman H, So pleased to read that you and your family had an enjoyable time with us. I deeply regret about some ants, we are doing our best to eliminate the most ecologically friendly way this issue but close the garden it is always a difficult task but we will get there, please accept my deepest apologies. In regards...

Batu Ferringhi
Reviewed 12 October 2014

The room booked by our agents (Trailfinders) was a Superior Hill View that my wife and I consider to be extremely misleading! In fact it is bordering on misrepresentation as room 354 that we were allocated has certainly no hill in sight and just a very small glimpse of the sea to one side!! It had no balcony and yet...

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank John M
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear John M , It is with much regret that we only learn about your dissatisfaction upon receiving your guest card comments today and reading similarly on TripAdvisor right now. One of my Team member met with you and you express your issue about the noise but very regrettably we were not aware about your room dissatisfaction; Please accept my...

Melbourne, Australia
Reviewed 12 October 2014

Hotel is in a great location close to the markets. The hotel is clean and the service was very good. Breakfast was great in the brasserie with lots of choices, cool bananas where lunch is served the food was of good quality. Large selection of cocktails and mocktails for the kids. We had one dinner in the brasserie at night,...

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Helpful?
2Thank Lauren B
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Lauren B, It is so great to see that we managed to create for your family and yourself a wonderful relax time while staying with us at PARKROYAL Penang Resort. I surely pass your kind words to all associates which will come up as another great boost of moral and motivation to constantly improve ourselves. I have immediately review...

Saudia arabia
Reviewed 11 October 2014 via mobile

Stayed 4 nights in this resort and was one of the best days of our life. Really nice place with great location and with nice and proffessional staff. You feel welcomed the moment you step in the lobby for check in. Easy check in with lovely staff. Food was great and the room was spacious, clean and great view. Service...

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Helpful?
3Thank ahm122333
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear ahm122333, WHAAAOOO WHAAAAOOO so nice and so kind! Even so it is our duty and guests expectations for us to provide great service, it is always real, real nice to hear we did created some memorable hotel experiences; it is a fantastic motivation for all of us including I. THANK YOU , THANK YOU, & THANK YOU; also we...

Kuala Lumpur, Malaysia
Reviewed 11 October 2014

Our trip to Penang with daughter and granddaughter was just the wind down we needed after a busy time in Kuala Lumpur. Great time at the pool and Kids Club for the youngster and relaxation for us with a few cocktails after sundown. Friendly staff and excellent facilities on offer for everyone.

Review collected in partnership with Pan Pacific Hotels Group
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2Thank Linda60scot
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Linda60scot Thank you very much for taking the time to share with us and we are all very pleased here at PARKROYAL Penang to know you had a pleasant and relax time with us while your family enjoyed our facilities. Thank you so much for your very kind comments about our Associates very much and greatly appreciated! We all...

Melbourne, Australia
Reviewed 10 October 2014

faultless & courteous service. in spite of busy holiday season and some very demanding patrons, the staff performed duties very well. location great for taxis, buses. good access to shops; sights and eateries in city.

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Helpful?
1Thank jrp1112014
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear jrp1112014, Thank you very much for your very kind words about our Associates and services; it is always nice to be told when we do well, it is really very motivating to perform our respective duties better every day. Thank you once again so much and look forward to welcome you back to PARKROYAL Penang Resort. I wish you...

Singapore
Reviewed 9 October 2014 via mobile

I stayed in Parkroyal for 2 nights. The facilities were great, just that on my second night of stay the lights in my room did not work properly and it took almost an hour for the engineer to come... The food they serve for in room dining was very average, but I believe that they will improve in this area....

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Helpful?
1Thank Michelletia_1
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Michelletia_1 , I deeply apologise for the technical fault with your room light and the delay in getting fixed. Also sincere apologies for the poor behaviour of our Associates whom did not perform their duties with enthusiasm and friendliness, I will personally review with them the importance of good service. Please accept my deepest and sincere apologies. In future,...

Penang Island, Malaysia
Reviewed 9 October 2014

I had my wedding in Parkroyal 10 years ago and decided to celebrate our anniversary back there again. I made prior arrangements with the events manager, Sara Lua (the same staff who arranged my wedding 10 years ago!) to make it a memorable celebration for my wife (as it was also her birthday) and also my kids. Parkroyal was so...

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Helpful?
2Thank BoonH
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear BoonH, THANK YOU to you for your support and giving us an opportunity to welcome you back and celebrate such special time with us at PARKROYAL Penang. To see you and your wife happy is our best reward and delight, honest! I thank you so, so much for your very kind and generous comments about my Team who always...

Adelaide, Australia
Reviewed 9 October 2014

We stayed in a family room on the 3rd floor. 2 adults and 2 teenagers. Room was a decent size for a 1 room booking but I think next time we will go back to a 2 bedrooms facility as it was a bit small for us all. Room was very tidy and well maintained. Staff were very friendly and...

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Helpful?
2Thank Roslyn H
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear Roslyn H, Thank you very much for your real nice comments about our Team, I surely pass your kind message about their friendliness and helpfulness, greatly appreciated! I apologise for the slow delivery in Room service and will ensure that we correct immediately this poor service delivery standard. Have a wonderful time ahead. Very sincerely, Francois

Kuala Lumpur, Malaysia
Reviewed 8 October 2014 via mobile

Great all round resort. Caters well for couples like us and also families. The dual pool is a great idea to keep the peace loving and fun wanting crowd apart and happy. Well mantained and looks modern though hotels real age shows in certain areas. Rooms are wee bit pricey... but service and facilities justifies the cost. Zacks and outdoor...

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Helpful?
1Thank AlisonCrowne
FrancoisSigrist, General Manager at PARKROYAL Penang Resort, Malaysia, responded to this review

Dear AlisonCrowne, Your generous comments about our Associates and their services, is very much appreciated and we are all very happy to know we made it right for you; we constantly try our best to assure all our guests have a wonderful and enjoyable experiences while staying with us. THANK YOU , THANK YOU and THANK YOU for your generous...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by the lush greenery in Batu Ferringhi beach or "Foreigner's Rock," PARKROYAL Penang Resort is an idyllic retreat offering delightful hospitality as warm as tropical sun. The resort is situated right on the beach and within walking distance to Night Market, well-connected to island-wide attractions including the Geogetown, the oldest colonial city in Malaysia, temples, Butterfly Farm, Penang Hill and many more. It is also situated 45 minutes from Penang International Airport. ... more   less 

Additional Information about PARKROYAL Penang Resort, Malaysia

Address: | Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Region: Malaysia > Penang > Penang Island > Batu Ferringhi
Price Range: RM412 - RM1,023 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Penang Resort, Malaysia 4*
Number of rooms: 309
Reservation Options:
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Also Known As:
Parkroyal Penang, Malaysia Hotel Batu Ferringhi
Parkroyal Penang Malaysia Batu Ferringhi
PARKROYAL Penang Resort, Malaysia Batu Ferringhi
Hotel Style:
#2 Family Hotel in Batu Ferringhi
#3 On the Beach Hotel in Batu Ferringhi
#3 Luxury Hotel in Batu Ferringhi
#3 Spa Hotel in Batu Ferringhi
#6 Romantic Hotel in Batu Ferringhi
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Here's what travellers have asked, with answers from PARKROYAL Penang Resort, Malaysia staff and other travellers.
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Questions? Get answers from PARKROYAL Penang Resort, Malaysia staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at another hotel”
 of 5 bubbles 64rossw, 24 Mar 2017 | Read review
“Get yourself a refurbished room as they are very comfortable ”
 of 5 bubbles tina32Devon, 19 Mar 2017 | Read review
“All facilities in the room are ideal”
 of 5 bubbles kayj25, 18 Mar 2017 | Read review
“Get a room with a balcony facing the sea.”
 of 5 bubbles Shahnaz1981, 16 Mar 2017 | Read review
“Middle wing higher floors view of the sea”
 of 5 bubbles Gazza59011, 13 Mar 2017 | Read review
5 of 5