Lone Pine Hotel
97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100 Malaysia
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About
#5 of 15 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort infused with its colonial spirit and idyllic charm that has made it one of Penang's legendary and romantic hotels with the largest rooms of 45sqm2 all facing the beach and the sea. Most rooms are set with a plunge tub on the balcony and its day bed, a great place to unwind in front of the Andaman sea!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, Malay
Location
92Great for walkers
Grade: 92 out of 100
56Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100 Malaysia
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+1
Let’s begin by giving some context, my girlfriend and I prefer to stay in Marriott hotels whenever or wherever we travel to. This hotel is listed under the Marriott brand and is present on the Marriott official website as well (check picture below). We booked directly via the hotel’s website for 3 nights and 4 days (21/04 - 24/04). After getting a reservation confirmation we were told that they are not under Marriott yet (Still don’t understand why is it on the website then). Anyway we decided never mind we can stay no matter what. We reached the hotel at 7 in the evening (check-in time is 3 in the afternoon, remember this for later). When we got down from the cab there was not a single person (not even security) to greet us and take our luggage. We dragged our own luggage to the (very hard to find) reception. There were 2 staff at the reception. We saw a cat running around in the lobby (Don’t get me wrong, I love cats, but I didn’t expect to see one running around in the reception of a “five star” hotel). We checked in and went to our room. The room had a smell which i can only describe as an “old thing smell”. Anyway we thought this would be the end of the misery and we could finally relax. We didn’t unpack our bags as we were hungry, so we went out to eat. We came back and my girlfriend decided to use the plunge tub in the balcony (the balcony railing were rusted, dusty and the tub was leaking). When she was almost done she asked me for a towel. I went to get one and guess what? There were no towels in the room (remember that check in time was 3 in the afternoon and we check in at 7 in the evening and now it was about 9 in the night). I called for towels to be sent and I also asked for two extra pillows and two bottles of water. After 40 minutes yes 40 minutes the security guard showed up with 2 pillows, yes the security guard, not a housekeeping staff. I called again and said that I only got the pillows and the lady at the reception said “oh really? You didn’t get the other things? He didn’t bring it?”. Anyway, after about 15 minutes the towels and the water showed up. We thought our bad luck was over and finally we can stretch our legs and sleep. We went to bed at around 11 and in about 10 minutes the electricity went out. Now you would expect that a hotel like this would have back up power but no. After 5 minutes I went out of my room to see that the power was gone only in my room and the next room. I went to the reception furious and complained they said they’ll send someone to fix it. Guess who they sent? The same security guard from earlier. He was trying to fix the electricity while my girlfriend and I were sitting at the reception. I could not take it anymore and asked the receptionist if we could check out the next day and get a refund for the other two nights. After clicking and typing on her computer she said that she can only tell me whether I’m “allowed” to check out the next day when the reservation department opens. She said she would move me to a different room for the night. She said she’ll come to take our bags and take me to the new room. We went up to our room packed whatever we had taken out and waited 20 minutes in the dark, hot room waiting for the key of the new room (she didn’t even tell us the room number). After that the ever present security guard showed up with the keys to the new room. Unfortunately and expectedly the new room was in similar condition as the old one but at least this one had towels. We went to sleep, next morning the breakfast buffet was below average. We went to the reception and they said we can check out and they’ll refund us for the two nights. Highly unprofessional, bad service, needs renovation, staff training, and an overall upgrade to everything in this property. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
We booked a super deluxe room, which is one super king bed and a small room with a sofa type bed in it (we used as dressing room and storage) Room was very modern and overall we liked it, good view and balcony with a bath on it. We like other guests had a awkward time at check in having to wait till after 3pm for our room, whist other guests we spoke to where given their rooms when they arrived (from 12 onwards).
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Date of stay: November 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I don t really write reviews but I am happy to do this for Lone Pine during our recent stay on Feb 20-21,2023 The room was v large n spacious n there was adequate space for luggage bags , numerous hanging bars for our clothes My husband loves the v nice n spacious balcony with comfy seats, large bright cushions and there is an excellent outdoor bath tub with hot water for soaking tired bodies n tired feet. V unique n practical feature. Many other hotels have balconies that are not usable...so this is definitely a plus! The bathroom was v well designed n aesthetically pleasant n practical. Not an easy feat. Plenty of space for toiletries … wide place for showering n the best part - water is kept in with well designed kerbs. Many other hotels don’t seem to be able to get this part right - with lots of water splashes outside the shower area. This may be pretty basic - but like I said...many hotels do not get this right! The bathroom tiles are modern n importantly non slippery and remarkably not cold to the touch. There are quite a few large round n big mirrors with bright lighting for easy makeup n the open clothes cabinet just opposite the bath mirror is so practical n cleverly designed. The hanging sliding doors dividing room from bathroom as well as bath shower door slide well n quietly - another well designed feature. It looks classy. The night lights operate with jus one switch n the bathroom light is turned on simultaneously. No stumbling around when one wakes up to go the bathroom at night. A good sleep is very important and here again, Lone Pine does not disappoint. A plus for a big bed which comes with a firm n snug mattress n the long fluffy pillows have the right balance of firmness n softness - they feel super super clean and comfortable. Excellent ! Place looks n feels clean n bright- gd jobs by the chamber helpers. Large TV screen - another plus. We give Lone Pine 10 out of 10 for room design n comfort. Well done!…
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 24 Feb 2023
Dear HappyWundererzzz, Thank you so much for the awesome detailed review! It is wonderful to know that you enjoyed our services and facilities and the design and features of the room. We really appreciate you taking the time to review your experience and we thank you for staying with us. We sincerely hope for an opportunity to welcome you back again! Best wishes from all of us, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Unfortunately this Hotel is Showing its age. Not 100% clean it has lost it's sparkle. Pool was full of pine needles every day. No trash bins around the pool. No tea spoons at breakfast. One morning the table cloths for breakfast were dirty. I told the main guy in the breakfast room & he was very apologetic & attended to it immediately. Airport pick up I expected a car but a mini van was sent. Driver was fine no problem with him. Problem was my wife has a injured knee & finds it difficult to get into a van. Staff very good, nice and friendly. Not good value for the money. Very disappointing..
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 12 Feb 2023
Hi lesallen45, Thank you for taking the time to review your experience and while I am delighted that you found the service from the team to be good and friendly, I am sorry other aspects of the stay were disappointing for you. We are going through a refurbishment phase and rebuilding the team, quite a few new team members onboard and we are continuously training them. Really appreciate the feedback and we will learn and improve from this. Thanks for staying with us and we hope for an opportunity to welcome you back, and for a chance to provide you with a better experience. Best wishes, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is our first family trip after the pandemic. Lone Pine was a good choice as they have nice big rooms. The staff are also very nice. The hotel has a lot of spaces that makes us feel relaxed. The picnic was a good experience as well.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 17 Jan 2023
Dear Rose, Thank you so much for your kind review and we are delighted that you had a relaxing holiday. Our picnics are quite fun indeed and also unique to the area, so happy that you and your family enjoyed it. We really appreciate you taking the time to review your experience and we look forward to welcoming you back to the Lone Pine. Best Wishes, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We spent five nights at the Lone Pine and we are very sorry to have to say that we regret it :( When we arrived, on a Saturday afternoon of a long weekend (we didn’t know that), the noise from the public beach and the so-called watersports were very loud and distracting and we wished that it would be more quiet during the week. It wasn’t… jetskis and other boats can be heard roaring from 8h30 in the morning until the sunset during the week as well and people playing or hanging on the beach can also be heard at any moment. This kind of development is probably of the liking of the majority of the clientele but for us the constant noise was a very big issue. On the good side, and I want to put emphasis on that point, all the members of the personnel are very nice and eager to please their clients. The breakfast is perfect and served in a nice big room with plenty of light and air flow. The eggs are cooked on demand and the coffee machine does perfect cappuccinos. Breads, croissants, cheeses, fresh fruits, cakes and more are available as well as a profusion of all the asian items. But, as nice as they all are, there is nothing they can do about this (in our opinion) awful “watersports” industry or about the behaviour of people on a public beach during some corporative or private events. So, for all these reasons, the money paid to stay at The Lone Pine didn’t worth it when considering the quality of the global experience that we personally had :(…
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: The rooms are nicer in the newer building. In the old one, some are communicating rooms and that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 1 Dec 2022
Dear Maja2010, I am glad that you enjoyed the service from our team and the breakfast spread. Thank you for your kind comments. On the other hand, I am dismayed and sad that you have penalized us by your low rating, for something that is totally out of our control and not an aspect of our hotel. It is, as you yourself have pointed out, a public beach. It does get a bit busy on weekends, but unless you are super sensitive to sounds, we don't receive comments about the activities on the public beach. Best regards, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first visit to this hotel for my honeymoon. I requested for Sea View Room and was granted by the hotel. The view was spectacular! The bellman was so helpful helping us with luggages. The room we booked definitely left us in awe! It was so perfect for our honeymoon vibe as a newly wed couple! We were welcomed with small plate of delicious dessert. I was so glad we booked the hotel, my husband was so happy throughout our stay. The garden was perfect for aesthetic vibe. However, limited parking spaces when it’s peak weekend. Also, I would rate 4/5 for the breakfast, it was good, only the buffet set up didnt not match the ambience of the classic colonial look presented by the hotel building. Overall, perfect stay!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 27 Oct 2022
Hi zee_abdullah, We are honored that you chose us to celebrate your Very Special Day. Very glad to read that you both had an enjoyable stay and found the service from our team to be helpful. Apologies on the breakfast, but the experience will be much improved once the renovations are complete on our all day dining venue which is located by the beach. Thank you very much for staying with us and we hope to welcome you back when you are ready to celebrate your 1st Anniversary. Best wishes from all of us, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose to stay at Lone Pine in Batu Ferringghi as it had a different vibe. The location and the picnic by the garden was a pleasant experience. Staff were pleasant and they do try their best in making our experience memorable.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 27 Oct 2022
Hi E-ag64, Thanks for the very kind review and we really appreciate your comments on our team here. They will be greatly motivated to know that you had a memorable experience at the Lone Pine. Our picnic sets are indeed unique and we are delighted that you enjoyed it. It was a pleasure you have you stay with us, and we hope to see you again soon. Best wishes, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we arrived, we felt at home. The warm, welcoming we received at such a lovely hotel was a breath of fresh air after our previous experience at The Eastern and Oriental Hotel in Georgetown which lacked all aspects of service and warmth. Lone Pine Hotel is located right on the beach with beautiful well kept grounds. Our room was excellent….large with a lovely balcony, very comfortable beds and a lovely bathroom.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 27 Oct 2022
Hi Martin B, It was a delight to have you both stay with us and we are very grateful for your kind review. Humbled by your comments and we are so happy that you felt at home with us. Thank you for enjoying the Lone Pine and we hope to welcome you both back again real soon! Until then, safe travels and best wishes from all of us, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was my revisit after years, my first visit was really enjoyable and pleasant. I've read some bad reviews on the cleanliness but I insisted to give another try as my previous visit was memorable. However, the hotel is NOT putting up the game at all. The room was awfully dirty, with drawings on notepad from previous guest that was not disposed, bathroom floor not scrub properly, wet floor with hairs, moldy smell room, stains on the couch cushion, food stain on the cabinet, unplugged phone and placed below the bedside table, broken beside lamp, no bathrobe and slippers.. it was horrible. The pictures speak for itself. All pictures were taken at the moment I walked in. I couldn't believe my eyes. Seriously... Service: 2/5 stars Breakfast: 1/5 stars (foods were not replenished and poor quality) Cleanliness: 1/5 stars Location: 5/5 stars…
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Yega Thiyagarajan, General Manager at Lone Pine Hotel
Responded 27 Oct 2022
Hi 106junef, As you have posted the same review on another platform, please allow me to say sorry one more time to you here. Thank you for highlighting your poor experience and all I can do at this point is sincerely apologize to you. We have a very new housekeeping team onboard, and over the busy long weekend admittedly we were overwhelmed and could not give you the proper experience you deserved. I am wondering if you had highlighted to our front desk the condition of your room upon check in, as we would have taken action immediately to clean up or even to move rooms for you. I would have appreciated an opportunity to set things right straight away for you. I hope for an opportunity to redeem ourselves and to provide you with a good stay, please do contact me directly when you are ready. Again, truly sorry for your poor experience and please know that we do take your comments seriously. We will continue with our training here. Best regards, Yega and the Lone Pine Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$100 - US$150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lone pine batu ferringhi, hotel lone pine
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
90
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Claim Your ListingLONE PINE HOTEL (R̶M̶ ̶8̶9̶3̶) RM 435: UPDATED 2023 Reviews, Price Comparison and 2,611 Photos (Penang) - Tripadvisor
Frequently Asked Questions about Lone Pine Hotel
Which popular attractions are close to Lone Pine Hotel?
Nearby attractions include Bora Bora by Sunset (0.3 km), Batu Ferringhi Night Market (0.1 km), and Yahong Art Gallery (0.4 km).
What are some of the property amenities at Lone Pine Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Lone Pine Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lone Pine Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Lone Pine Hotel?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Long Beach.
Are there opportunities to exercise at Lone Pine Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Lone Pine Hotel have an airport shuttle?
Yes, Lone Pine Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Lone Pine Hotel have airport transportation?
Yes, Lone Pine Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lone Pine Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Lone Pine Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.