Lone Pine Hotel
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97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100 Malaysia
Lowest prices for your stay
US$112
US$123
US$85
Booking.comUS$104
TravelocityUS$112
Prestigia.comUS$123
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Room & Suite (898)
Pool & Beach (325)
About
#5 of 15 in Batu Ferringhi
Location
Cleanliness
Service
Value
Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort infused with its colonial spirit and idyllic charm that has made it one of Penang's legendary and romantic hotels with the largest rooms of 45sqm2 all facing the beach and the sea. Most rooms are set with a plunge tub on the balcony and its day bed, a great place to unwind in front of the Andaman sea!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
English, Malay
Location
Full view
94Great for walkers
Grade: 94 out of 100
54Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100 Malaysia
Getting there
Car HireSee all Batu Ferringhi car hire
1897Reviews46Q+A100Room tips
Reviews
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Popular mentions
I read the earlier reviews and was a bit apprehensive about booking a room, but I was happy I did. Sure, there are a few things that aren’t perfect like, the bathroom tiles need to be really scrubbed clean and the bidet was dripping making the toilet wet all the time during our stay. But overall, we had a nice pleasant experience. I think it’s because we just booked the room without breakfast so we didn’t get to be too disappointed with the food. We ordered char kway teow for brunch one day and it was yum. Although there wasn’t a lot of staff around, the towels in the pool was always well stocked, they brought around ice and cutleries to our room very quickly and the cleaning staff always gave us extra coffee and toiletries. The room was always clean, cool and the view from the balcony was fantastic. The lawn was a great place to chill too. One thing I have to mention is that the beach area gets very busy from the morning until late afternoon. As it’s a public beach, people come by and they litter. You can always hear the sound of boats and jet skis too. Overall, I loved our stay there. It’s a calm, cool place and I can’t wait to visit again.…
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Date of stay: February 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 16 Feb 2022
Dear Kates6161, It is really very nice of you to share with all of us here your good score and generous comments about our property and services at Lone Pine Hotel, the Boutique hotel by the beach. It is with a great sense of pride and honour, we receive them and it really, really bring a fantastic boost of moral to all of us at the hotel to keep working harder to constantly improve our guests experiences with us. we will surely review yoru feedbacks for further improvement! At time, reading other feedbacks, it can be very demotivating but we always decide to keep going and to achieve higher height in our guests satisfactions, even so we know we can't please everyone but we will keep trying, thank you once again so much for the awesome injection of moral boosting, it really help! See you back soon for more memorable time with us Have an amazing and wonderful wonderful time ahead and please do stay safe. Most sincerely, Francois
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+1
Arrived at the hotel on a Thursday evening after a long drive and was immediately calmed by the serene environment at Lone Pine. The breeze, the birds chirping, and the beautiful landscape of the hotel were welcoming. Stayed in a few hotels, airbnb during this pandemic season and have to say that Lone Pine was the most pleasant. Beds were comfortable (trust me it was!) and the staff were hospitable. One of the lift wasn't working when I arrived but noticed it was fixed when I used the same lift on Saturday morning. Buffet spread was okay nothing fancy, has enough to keep you filled and it's Penang... You can always go out for more to fill that appetite. But I didn't mind it at all since I was on a restricted diet due to health reasons. Haven't had anything but plain porridge and knowing i can't eat Penang food outside, was really craving for a good meal. Tried my luck by asking the chef on duty whether a customised meal can be prepared and I was pleasantly surprised that they happily assisted and even better paid attention to detail on what can be added to the fried kuey teow. It was the one and only Fried Kuey Teow I had in Penang. Glad that the staff team went out of their way. Definitely will recommend this hotel and will stay here again. Love the balcony! But do mind the insects... Was bitten by beach insects...…
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Date of stay: January 2022Trip type: Travelled
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 16 Feb 2022
Dear Lin7555, It is really very nice of you to share with all of us here your good score and kind comments about our property and services at Lone Pine Hotel, the Boutique hotel by the beach. We are glad you had an enjoyable time with us. We will surely improve ourselves after reading your kind positive criticism, thank you and sincere apologies for not performing as expected, we will improve! Have an amazing and wonderful time ahead and please do stay safe. Most sincerely, Francois
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+1
Rooms: We stayed in 2 Rooms - both are garden rooms and they are Filthy, dusty and unhygienic. See pictures and judge for yourself Service : they did not clean one of the room because apparently we did not request to make up room (we actually switched on the make up room indicator). I thought all hotels cleaned the room daily ? Or is this no longer a hotel ? When we request the room to be cleaned, we were told that the maid has gone home. What the &@“@&) is this? Breakfast is equivalent to a 3 star hotel. Noisy as they allowed guests (and their guests) to stay at the area outside the hall beyond midnight …. Is there no SOP? I have stayed here a few times before 2018 but somehow the service and condition of this hotel is appalling.
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Date of stay: December 2021Trip type: Travelled
Room Tip: Avoid this hotel
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2 Helpful votes
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 29 Dec 2021
Dear Poi-ivy , Thank you very much for sharing with us here and you can be rest assured that we will be working on all the issues highlighted to ensure that all our guests receive the best from all of us and have an enjoyable time with us. I sincerely apologise , deeply, once again for any inconveniences caused ! We look forward to welcome you back and prove to you it was only an accident and not the norm of our hotel. Do contact us directly and we will do our best to regain your confidence in us. Most sincerely, Francois
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I booked for 2 rooms for 2 nights. Chose this hotel because I heard that it is an exquisite hotel with low density. For the price I paid, it was totally not worth it. Here is why: 1. The moment I walked in to the hotel, you can see renovation on going, lift lobby area was dirty, no SOP, reception area is crap. 2. The rooms are old & dusty. Dirty toilets & bedsheets were not clean. 3. The hotel did not make-up our rooms despite our reminder. 4. My kids called to ask for toilet replacement & it took 30 min & a few calls to remind them 5. Only 1 restaurant is open, the rest is still under-renovation. 6. Zero hotel feel to make you feel comfortable. 7. Rooms are not sound proof. At 11pm, can heard a chair dragging, people walking along the corridor. 8. SOP at the hotel at all. I get it that the hotel is under-renovation, so don't operate at full capacity & charge at almost RM500 per night if the hotel can't deliver. It is the hotel problem, not mine. I paid & I expected good service. Everything is super disappointing.…
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Date of stay: December 2021
Value
Service
2 Helpful votes
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 12 Dec 2021
Dear Family7375 , Thank you very much for sharing with us here and you can be rest assured we take very seriously your feedback and we will be working on the issues highlighted to ensure that all our guests receive only the best from all of us and have an enjoyable time with us. I sincerely apologise , deeply, once again for any inconveniences caused ! With the pandemic we regrettably had a lot of delay in our renovation project but we are doing our best to complete soonest and provide a greater comfort to all our guests, already our new reception , ballroom are operational and waiting for our new lobby bar to be operational very soon. We look forward to welcome you back and prove to you it was only an accident and not the norm of our hotel. Do contact us directly and we will do our best to regain your confidence in us. Most sincerely, Francois
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Might someone interpret the cancellation terms of this place for me please? On paper, it states that I'm allowed free cancellation 3 days before check in & one night's penalty if cancelled after or a no-show. When I called the hotel 2 weeks ago to book directly, I was told no cancellations were permitted & when I tried to check out early after staying a night, I was told I was liable for the full payment of all 3 nights that I'd booked. My understanding of the terms is that the most I can be penalised for is one night. Might someone clarify? I had wanted to check out early because all of the indoor public spaces were under construction & the restaurant, the only functioning indoor public space, closed at 8pm. I had explained that as a lone traveller with no car, I had intended to spend my time entirely at the resort chilling but this wasn't possible with nowhere to hang out after dark. I was told by the receptionist that their website stated that they were undergoing works. I've just checked & can now see that this wasn't on the homepage but on its news page. The reservations manager wouldn't let me cancel. Not knowing about hotel rates on Batu Ferringhi, I had asked if their current rate reflected their building works & he'd said no, that it depended on demand & that my room was now actually at a higher rate than when I'd booked it 2 weeks ago. This was now Fri 6pm. I'd then walked to a neighbouring hotel to see if they might speak to Lone Pine & allow me to transfer, as one professional to another, & the receptionist there calmed me down & said that I might as well use Lone Pine just to sleep in & avail myself of their facilities & this is what I did eventually & had a pleasant time, strolling from one place to the other with walks on the beach & swims in the sea. It's hard to tell if Lone Pine in its current state is a result of the current situation or neglect by its owners. Service from individual members of staff were good. I first visited 10 years ago when my brother held his wedding there. The hotel was newly refurbished then & it was a very elegant place, simple in design yet sophisticated. This time, when looking for a place on Batu Ferringhi, I had not bothered to shop around but had simply rebooked here, excited by revisiting a fond memory. Even in its current neglected state, there is still no hotel like it in contemporary design elegance on Batu Ferringhi. From what I can see from the finishes of the current refurbishment, it will be so again one day, but that isn't now. Finally, beware of a beach holiday in Batu Ferringhi in general. A reclamation project begun in another part of Penang has meant that Batu Ferringhi has lost half its beach.…
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Date of stay: December 2021
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 12 Dec 2021
Dear Lonkul, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Allow me to explain in regards of the cancellation policies. We have various types of cancellation policies, for instance; fully cancellable when a room is booked at a higher rate and non-cancellable at lower rate. If booking was made with possibility of cancellation, guest can cancel anytime up to three days before the arrival and one night cancellation fee will be imposed if the room is cancelled within three days prior to arrival. But once the guest checked in and decided to shorten stay, 100% of total accommodation charges will apply. If you book a room with a non-cancellable policy, the room rate will be charged upon making the reservation and cannot be cancelled at whatever time from that instant. However, during the Covid crisis, we have made a lot of exceptions by postponing bookings to assist our customers in the difficult time. Our lobby bar and one function room are presently under renovation and it was, regrettably, delayed during the Movement Control Order which was extended during middle of the year. Lobby bar however is expected to be completed by mid of December. Our main restaurant which is open and operating daily, also provide bar service by the pool, the garden or at the terrace until 9:00pm and has now been extended to 10.30pm. We do our best to extend the operation hours but regrettably, we have great difficulties and constraint after the pandemic crisis to get back sufficient associates to enable longer operation hours. Once again, please accept our sincere apologies. With regards to the beach, I haven’t seen any effect on our hotel beach front from the reclamation project in Gurney drive. At the far end, over one kilometer away, the beach has reduced of size but I can’t confirm it is an effect of the reclamation project mentioned earlier. Once again, I thank you for your great feedback and do hope you give us another opportunity to be of service to you. We trust that your onward journey was safe and sound. It will be our pleasure to welcome you back to Lone Pine Hotel and we hope to see you again very soon. If I can ever be of assistance to you, please do not hesitate to contact me directly. Sincerely, Francois
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PRICE RANGE
US$102 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lone pine batu ferringhi, hotel lone pine
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about Lone Pine Hotel
Which popular attractions are close to Lone Pine Hotel?
Nearby attractions include Bora Bora by Sunset (0.3 km), Batu Ferringhi Night Market (0.1 km), and Yahong Art Gallery (0.4 km).
What are some of the property amenities at Lone Pine Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Lone Pine Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lone Pine Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Lone Pine Hotel?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Long Beach.
Are there opportunities to exercise at Lone Pine Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Lone Pine Hotel have an airport shuttle?
Yes, Lone Pine Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Lone Pine Hotel have airport transportation?
Yes, Lone Pine Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lone Pine Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Lone Pine Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.