Lone Pine Hotel
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97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100 Malaysia
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US$94
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Room & Suite (868)
Pool & Beach (314)
About
#5 of 16 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
Travellers' Choice
Tucked away in an idyllic spot along Penang's coastline, Lone Pine is Batu Ferringhi's only luxury boutique hotel. Renewed and rejuvenated after a lovingly undertaken restoration, Penang's favourite beachside boutique resort infused with its colonial spirit and idyllic charm that has made it one of Penang's legendary and romantic hotels with the largest rooms of 45sqm2 all facing the beach and the sea. Most rooms are set with a plunge tub on the balcony and its day bed, a great place to unwind in front of the Andaman sea!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Great View
Languages Spoken
English, Malay
Location
Full view
94Great for walkers
Grade: 94 out of 100
54Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Contact
97 Jalan Batu Ferringhi, Batu Ferringhi, Penang Island 11100 Malaysia
Getting there
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1,885Reviews46Q+A100Room tips
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+1
This used to be our fav Hotel in Penang. We have been here almost 3-4 times now. But our current stay is horrible and we just checked in. First, guests are going into the pool in their normal clothes. Signs are displayed that you need proper swim attire. Second, we see guest eating McD takeaway in the pool area in public. Third, we had 3 towels (even after asking for new ones) with stains. Sorry, we will just keep the old memories and will no longer return. Such a huge difference compared to the last 3 nights when were at Angsana, Teluk Bahang.
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 7 Jan 2021
Dear Joeylow2018, First of please accept my sincere apologies for any discomfort caused with the poor standards of services provided. I have been trying to find out if you were in house or left already as It would be so much more practical to contact us immediately to assure that we can rectify an issue or poor standard to assure you a more enjoyable time with us. We make mistake , I don t deny, our people at time overlook and it is why by contacting us while with us we can assist you after it is a little difficult to change your perception alas! Concerning the dress code in the pool , we do advise all the guests but at time some are not very supportive regrettably but we will keep trying harder to succeed. I hope you will give us another opportunity to welcome you back and prove to you this was an accident and not the norm of our hotel. Have a wonderful time ahead and stay safe Most sincerely Francois
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We stayed in the old wing - Premier seafacing room for 2 nights. The check-in took about 20 minutes due to crowd. I do applaud the the staff in handling the irate customers. Due to SOP, there was no welcome drinks etc.and limited seating capacity. The room itself is dated but spacious and should be able to comfortably fit 3 adults or 2 adults and 2 kids. And i liked that there is a seating area at the balcony with ceiling fan. It has nice views of the garden and also beach. Unfortunately there were ants where they kept the sugar/ tea/ coffee drawers and the balcony was dusty. The phone was not working but we bumped into the bell boy who then took our complaints and request for additional towels and toiletries. They ratify our complaints when we return to hotel after dinner. The gym is adequate but again dated. The pool is crowded so we stayed away. The garden area with deck chairs however are so relaxing. We totally enjoyed relaxing after dinner there sipping our drinks. Not a perfect stay but still worth the penny we spent. Kudos on the great customer service.…
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Date of stay: December 2020
Value
Service
Sleep Quality
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 3 Jan 2021
Dear Lisa T, It is such a great pleasure to receive our good score. I sincerely apologies for the ants issue and hiccups with the phone Our ultimate aim is to assure our guests satisfactions are not only met but exceeded. We look forward to welcome you back and provide you further memorable experiences with us. Have an amazing time ahead and stay safe. Most sincerely, Francois
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The hotel is no longer the respectable reputation it used to be with unkept facilities and room service not up to mark. Such a pity as its low density development and matured casuarinas amongst a large lawn is a unique selling point. Deck chairs are in disrepair. Food selection and quality at the restaurant can be better particularly at breakfast buffet. The beach is not great as a stagnant stream shared with neighboring lots pour waste out to sea. The council can do much to assist the hotel industry for the good of Feringhi beach tourism. Staff were friendly and not to fault but manpower is just inadequate. Management needs to look at investing for the long run. Unfortunately not worth the price you pay.
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 3 Jan 2021
Dear AmnatE2, we are very thankful for sharing with us here, I sincerely deeply apologies for any discomfort caused and will assure an immediate improvement. Glad to know our team did it right for you and provided you with a friendly service. In this time of terrible crisis for our industry and other, we do our very best to keep most of our associates on the job and assure we can go through this difficult economic time; we will keep improving. Next time you visit Penang do let us know and we will ensure to provide you a more positive and memorable experiences. Have a beautiful time ahead and stay safe. Sincerely Francois
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we just love to have our vacation on weekdays to practice 3C (avoid crowd). Planned to stay 1 night, booked the premium garden suite and because we enjoyed our stay (great room, great food, good location), so we extended our stay for 1 night. Although the on-the-spot price (at booking.com) was about double from what we paid the night before, Anjana, the front-office staff tried her level best to accommodate our request and even gave us extra service (breakfast included price). Tell you, breakfast so good. Even we willing to pay cash for our breakfast on 2nd day because it was not included in the package. Surely will stay here again. Thank you.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: best view, good food
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Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 3 Jan 2021
Dear Miwalerve, It is such a great pleasure to receive our great score and very kind comments. It really come as a fantastic boost of moral to all of us at Lone Pine Hotel. It motivate us a lot to hear from our happy guests that we made it right for them as a time we really are in doubt reading some other feedbacks but glad to get your positive comments and reassurance. Again it is our ultimate aim to assure our guests satisfactions are not only met but exceeded. We look forward to welcome you back and provide you further memorable experiences with us. Have an amazing time ahead and stay safe. Most sincerely, Francois
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This is my first staycation at Lone Pine with the family and it was a splendid stay. We really enjoyed the vacation and the staffs are really friendly and we even received a free upgrade of room - so that was really surprising. Breakfast was also really good and generally the facility was amazing. My only comments for further improvements for your consideration: 1. Bath tub at the balcony needs to be slightly cleaner. We did not use it in the end as we have a 17 months old with us and had to ensure it has to be genuinely clean. 2. Dinner @ The Bungalow was slightly disappointing. The Seafood Platter (I cannot recall the actual menu name) was too salty. It looked liked the food was grilled and dressed with only one specific sauce which was quite "boring" and it made all the various seafood taste alike. The Fried Rice was OK. Other than that everything was good. We will definitely look to return on our next staycation when we are in Batu Feringghi area!…
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Date of stay: December 2020
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from Francois Sigrist, Other at Lone Pine Hotel
Responded 27 Dec 2020
Dear Ngkevin, We are so delighted to receive your great score, it is so so rewarding and great moral boosting to all of us at Lone Pine, The Boutique Hotel by The Beach; at time reading other feedbacks, we feel pretty demoralised but thank you so much for yoru great reassurances. We sincerely appreciate your positive criticism to enable us to improve ourselves continuously, I have review the issues highlighted with my Housekeeping team and executive chef for further improvement. Have an amazing time ahead and stay safe. Most sincerely, Francois
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PRICE RANGE
US$55 - US$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lone pine batu ferringhi, hotel lone pine
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about Lone Pine Hotel
Which popular attractions are close to Lone Pine Hotel?
Nearby attractions include Bora Bora by Sunset (0.3 km), Batu Ferringhi Night Market (0.1 km), and Yahong Art Gallery (0.4 km).
What are some of the property amenities at Lone Pine Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Lone Pine Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Lone Pine Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Lone Pine Hotel?
Conveniently located restaurants include Knife and Fork Restaurant, Andrew's Kampung, and Long Beach.
Are there opportunities to exercise at Lone Pine Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Lone Pine Hotel have an airport shuttle?
Yes, Lone Pine Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Lone Pine Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Lone Pine Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Lone Pine Hotel?
The staff speaks multiple languages, including English and Malay.