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DoubleTree Resort By Hilton Hotel Penang

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56 Jalan Low Yat, Batu Ferringhi, Penang Island 11100 Malaysia
2 people have started booking this hotel
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Traveller (1338)
Room & Suite (378)
Dining (148)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 15 hotels in Batu Ferringhi
Location
Cleanliness
Service
Value
Travellers' Choice
A Haute Grandeur 2019 Winner of Best Family Resort & Best Wedding Hotel in Malaysia, DoubleTree Resort by Hilton Hotel Penang is set in the dynamic northern beach area of Penang, just 45 minutes from Penang International Airport. Take advantage of our complimentary shuttle to the UNESCO World Heritage Site of Georgetown and the shopping, entertainment and nightlife of Gurney Drive or Batu Ferringhi. Perfect for families and kid-friendly activities, our Penang resort is home to Malaysia’s first teddy bear-themed museum, TeddyVille and is located only 15 mins away from the ESCAPE Theme Park. Plunge into the sparkling swimming pool, book a massage, or admire sea views as you energize in the fitness center while your kids enjoy themselves in our Kids' Club. It’s also just a quick stroll across an overhead bridge to the quiet and sandy “Miami Beach”. Our 316 rooms and suites all have WiFi and many feature a private furnished balcony and partial or full sea views. Choose a spacious suite for a separate living area, balcony, walk-in shower and bathtub. The Bayan Lepas business district and the SPICE Convention Center are a convenient 45 minute drive away.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Paid private parking on-site
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids club
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Chinese, Malay
916Reviews48Q+A100Room tips
Traveller rating
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Most Recent
Paul S wrote a review 6 Dec
Cala en Porter, Spain977 contributions489 helpful votes
Perfect property for a relaxing break Our room allocated 1104 was perfect on the high floor and was very quiet and the air conditioning was great plus the room was good in size with a lovely big balcony and the bed , linens and towels were superb Breakfast was included and on some days was very busy but offered great variations on food and catered for everyone as in all kinds of choice for everyone plus staff were offering 100% customer care and attention during the dining room service The pool area , bar area and reception were staffed by a fantastic team of working staff and made our holiday a great vacation My only gripe is that house keeping were not great on maintaining & cleaning rooms on sone days but we are far from precious and obtained clean towels and toiletries from house keeping to keep us happy For us this is not a big problem but could be for other guests so maybe addressing this could alleviate problems in the future not sure if this a staffing issue Lastly we’ve had a tremendous time and will definitely return very soon to Penang
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Breakfast at 9am
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Peng Peng wrote a review 2 Dec
1 contribution
+1
It is my first time to stay Doubletree resort Penang although it is located in Malaysia for a few years. It is quite far from the city , around 8km, but you can call for the car through Grab easily. It is very near to the public beach ( cross over a overhead bridge only). The staffs here are very friendly and free upgrade to my room to suite🤓🤓🤓
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 3 days ago
Dear Pphow419, Thank you for making us your hotel of choice during your recent trip to Penang. We are delighted to learn that you enjoyed your stay, and found the assistance of our team members to your kind preference. Furthermore, it is simply a delightful to know that you have found our location to be quite convenient. Kindly be assured that we have shared your feedback with our team, and that we look forward to your next visit. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peng H wrote a review 2 Dec
Singapore, Singapore5 contributions2 helpful votes
I booked a suite room, the room condition was very bad, bath tub had fungus. There was not much maintenance in the hotel, old and worn out. Buffet had reasonably choce but was not refilled quickly. It is hotel for family and kids.
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Date of stay: October 2022
Value
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 3 days ago
Dear Orchard302, Thank you for making DoubleTree Resort by Hilton Penang your hotel of choice during your most recent trip. We are immensely glad that you have found our buffet spread to be of your kind preference. However, we regret to learn that your overall experience was not up to your kind expectations. We are grateful to have your supportive feedback on the areas we can improve and kindly be assured that we will certainly be taking steps where applicable to ensure that we will be offering an improved experience on your next stay. We hope that we will get another opportunity to welcome you again soon. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Irfan Zaidi wrote a review Nov 2022
Perai, Malaysia2 contributions1 helpful vote
What a fantastic hotel with amazing service. Kay ,front office went above and beyond to look after us. Shahidul, house keeping very helpful. Also Abg engineering, fixed the door while card can't be detected. A fantastic holiday all around with great staff at DoubleTree Resort By Hilton Penang .My wife so happy and we hope to be back soon. Thank you DoubleTree Resort By Hilton Penang 😘❤️
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 2 weeks ago
Dear IrfanZaidi93, Thank you for making DoubleTree Resort by Hilton Penang your hotel of choice during your most recent journey. As a brand that constantly focuses on delivering heartfelt experiences to our beloved guests, it is simply a pleasure to hear that you have thoroughly enjoyed our facilities and the warm hospitality of our team members. We will look forward to welcoming you again soon. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ettienne R wrote a review Nov 2022
Vienna Region, Austria72 contributions22 helpful votes
We had a great stay, everything fine but.... yes, there was a but attached to everything. The hotel is nice and spacious .... But far from anything and everything. Why they carry the title "Resort" is beyond me. Breakfast was an amazing spread... But everything was like warm. Only eggs cooked to order, fresh and hot. Room cleaner did a great job..... But, one had to ask for service if you want it done before noon. The little cocktail hour for Diamond member a real treat, snack so lovingly prepared and beautifully presented..... But, the wait staff were obviously out of house chars - loud, slow an unprofessional. Jalinah the exception - she was great. We enjoyed our few days but I would not recommend this hotel to foreign tourist expecting a Hilton Resort. The beach is a sad public are attached to the hotel by bridge but not belonging to the hotel. Penang itself is a sad shadow of its former holiday destination. At the check-in for our flight to Penang the agent was surprised that we chose Penang. Now we know why.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 3 weeks ago
Greetings! First and foremost, we are thankful for your continued support and patronage towards us. We are grateful to have your detailed and honest review with us of your most recent stay. It is a pleasure for us to hear that your overall experience at our hotel has been a joyous one. We thank you for bringing your helpful insights to our attention hence, we can locate the areas we can improve. We hope that we will get another opportunity to welcome you again with a warm cookie! Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ZackFadli wrote a review Nov 2022
2 contributions2 helpful votes
I had a wonderful experience at this Hotel. The rooms were clean, very comfortable, and the staff was amazing. As promised I want to thank the duty manager (I don't know her actual job position) , Kay Shin who is very friendly and incredibly helpful, she even allowed us to check in early. 👍👍
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 3 weeks ago
Greetings! Thank you for this brilliant review! As a brand that constantly focuses on delivering exceptional experiences to our beloved guests, we are truly enlightened to know that you had a comfortable time during your stay with us. Furthermore, it is a pleasure for us to know that our team member, Kay has done an excellent service to make you feel well looked after. We are looking forward to welcoming you again soon. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JamesJabbar wrote a review Nov 2022
Singapore, Singapore13 contributions3 helpful votes
This is THE best hotels in Malaysia group Food /Service / Staffs are in 👍package Well done Management Others hotels in JB/ Kuala Lumpur should provide same manner like PENANG ! Hope for better training needed !
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 4 weeks ago
Dear JamesJabbar, Thank you for making us your hotel of choice during your most recent trip and letting us know your invaluable thoughts. It is with great pleasure we learn that you have thoroughly enjoyed our services and facilities. We look forward to welcoming you again soon for another memorable experience. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gassoun Z wrote a review Nov 2022
1 contribution
I stayed here with my friend and familly. We stayed at the sea view terrace room 827 wow. It met my expectations and beyond. The staff where amazing and my 8 days a memorable one I will be definitely be coming back! Breakfast buffet is a must! They catered to our needs and always greeted us warmly. I loved the fact it was far from the hustle and bustle yet close to see all attraction in a taxi ride. Keep up the good work and the amazing head chef!
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 4 weeks ago
Dear Gassoun, Thank you for sharing your feedback with us and letting us know about your recent experience at DoubleTree Resort by Hilton Penang. As a brand that constantly focuses on delivering exceptional experiences to our beloved guests, we are delighted to learn that not only you but your loved ones as well have thoroughly enjoyed our services and facilities. Kindly be assured that we have shared your feedback with our team, and that we look forward to your next visit. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shamini K wrote a review Nov 2022
There is a wide variety of food at the breakfast buffet. Lots of vegetarian options available. Our favorite was the Ratatouille. The staff are welcoming, attentive and friendly. The room was clean and comfortable.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 4 weeks ago
Dear Shaminik, We are elated to learn that you found your most recent visit most enjoyable. It is truly heartwarming to hear that you had a delicious dining experience, and that you found our team members' heartfelt service to be of assistance. We hope to welcome you again soon. Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
qhairunnisazali wrote a review Nov 2022
Kuala Lumpur, Malaysia1 contribution
Everything is fine and excellent. Kudos to everyone. Front office - night manager I cannot re-call his name. Dhany and Norran F&B team that assist us with afternoon tea a guy & lady. Breakfast- Anbhu Thank you for make our stay memorable.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Kumar Muniandy, General Manager at DoubleTree Resort By Hilton Hotel Penang
Responded 4 weeks ago
Dear Qhairunnisazali, Thank you for taking your time to share your heartwarming feedback regarding the time you spent with us. We are delighted to learn that you have enjoyed your stay and that our team members have made sure that your experience will be taking a special place in your heart. We look forward to welcoming you again soon! Sincerely, Kumar Muniandy General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$66 - US$107 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandBatu Ferringhi
NUMBER OF ROOMS
316
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DOUBLETREE RESORT BY HILTON HOTEL PENANG: UPDATED 2022 Reviews, Price Comparison and 1,443 Photos - Tripadvisor

Frequently Asked Questions about DoubleTree Resort By Hilton Hotel Penang
Which popular attractions are close to DoubleTree Resort By Hilton Hotel Penang?
Nearby attractions include Escape Theme Park (6.7 km), The Habitat Penang Hill (5.8 km), and Entopia (6.7 km).
What are some of the property amenities at DoubleTree Resort By Hilton Hotel Penang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree Resort By Hilton Hotel Penang?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree Resort By Hilton Hotel Penang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree Resort By Hilton Hotel Penang?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to DoubleTree Resort By Hilton Hotel Penang?
Conveniently located restaurants include Healy Mac's Irish Bar & Restaurant, Orinea by Farquhar Mansion, and Knife and Fork Restaurant.
Are there opportunities to exercise at DoubleTree Resort By Hilton Hotel Penang?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does DoubleTree Resort By Hilton Hotel Penang have an airport shuttle?
Yes, DoubleTree Resort By Hilton Hotel Penang offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does DoubleTree Resort By Hilton Hotel Penang have airport transportation?
Yes, DoubleTree Resort By Hilton Hotel Penang offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree Resort By Hilton Hotel Penang?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree Resort By Hilton Hotel Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.