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4.5
#3 of 65 hotels in Puerto Rico
Location
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located between the beaches of Puerto Rico and Amadores, Gloria Palace Amadores Thalasso & Hotel is built on a cliff top and integrated into the landscape, providing spectacular views over the ocean from all parts of the hotel. Built in 2004, the hotel boasts one of Europe's best equipped thalassotherapy centres. In just a few years, the elegant surroundings and top class, friendly service have made it one of the most popular hotels on the Island.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Family
Languages Spoken
English, French, Spanish, German and 1 more
Location
Calle La Palma, 2, 35139 Puerto Rico, Gran Canaria Spain
Name/address in local language
Gloria Palace Amadores Thalasso & Hotel
9,982 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled between two popular beaches, Gloria Palace Amadores Thalasso & Hotel is lauded for its prime location and extensive amenities, including infinity pools and dining options, which earn high marks from many guests. While some travelers enjoy the spacious rooms with scenic views, others voice concerns over cleanliness, noise, and maintenance issues.
The staff's warm service often receives praise, though the value for money and noise levels yield mixed reviews. Despite the varied experiences, the overall atmosphere is noted for its vibrant yet relaxing vibe.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Mixed
Cleanliness
Mixed
Noise level
Mixed
Service
Friendly
Amenities
Lavish
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We arrived home yesterday after a 10 night stay here at Gloria Palace. We originally came here 13 years ago on our honeymoon, and then last February (2019). We love it here, and we were really happy to be visiting again this year. We were pleased to see that they are starting to improve the ‘free’ gym with some new equipment which was desperately needed. I do however find it strange that as a guest of the hotel you have to pay to use the spa gym which is 8.50 euros - hence we always used the free gym. We love the hotel, it has special memories for us; however, the rooms are a little dated. Also, this year, we found that some days the cleaning wasn’t as good as last year. The soap and bath gel/shampoo was not replenished, tea bags weren’t left, dirty cups not washed up, and a dirty cloth was left in the room on the chair. A couple of the cleaners also asked if we wanted our room cleaned ‘tomorrow’ even though we left the ‘please clean sign’ on the door every day - almost like they didn’t want to do it. We are very tidy, but we would still like the basic stuff done every day in the room. Obviously, the Calima caused a lot of dust everywhere which would have been a nightmare for the cleaners. The lifts are slow, but it seems they have always been like that. The key cards were a nightmare - we seemed to be constantly going up from the 7th floor to reception because the key cards were not working. This was really annoying as even when they gave us new cards and I went back to the room, the cards didn’t work and I then had to go back to reception three times (six walks to the lift, six lift rides). We had a service guy come out twice as well to sort it out. The food at the hotel is very good, plenty of choice for everyone. The waiters/waitresses were all very pleasant, in particular Mounir who remembered us from last year and was always very attentive and smiling. The reception staff were friendly and helpful. We will stay here again definitely, as overall, we do like the hotel, but it would be nice to see the rooms updated and the cleaning improved i.e attention to detail.
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Date of stay: February 2020Trip type: Travelled as a couple
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Response from GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel
Responded 3 Mar 2020
Dear Alison, Thank you for choosing GLORIA Palace Amadores Thalasso & Hotel****, and the time that you have spent sharing your experience on Tripadvisor. I appreciate your feedback, which is very important for us in order to improve our service and maintain the standards. It would be a pleasure to welcome you again in your next holidays in Gran Canaria. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager
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From the moment we were greeted at reception to our departure time one week later we knew we had picked the right hotel for our holiday. We booked half board which was sufficient. It gave us the opportunity to explore the local restaurants at lunch time. First, the meals. One member of the party is wheat intolerant and this issue was catered for, no problem. Great variety for both breakfast and dinner with lots of fresh fruit and vegetables. Nice touch: we saw that there was a children's meals section where the kids could fill their own plates - all sized down too. Restaurant staff were so professional and friendly. All in all it was a pleasure to dine in. Good selection of wines with the added option that we could take the bottle back to our room and finish it the next day if we wanted to. Our room was spotless and very private - a stones throw away from the pool (just up one flight of stairs). Very spacious. Super balcony with an incredible view. Huge bathroom. Just one small issue: the hotel suprisingly did not supply body lotion in the bathroom. Something I have come to expect from a luxurious hotel. Remember to bring your own. There are two outdoor pools in the complex and the hotel supplies pool towels for a small deposit. These are big and soft so leave your towel at home (it will give you extra space in the bag for shopping in the new shopping mall in Puerto Rico).
All in all, this hotel ticked all the boxes for us. Many people we spoke to were returning visitors so that says a lot about the place. Hopefully we will do the same next year.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip:If possible avoid the rooms that are level with the pool area. They didn't seem to get much sun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel
Responded 12 Feb 2020
Dear Enda, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager
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We spent a lovely week here soaking up warmth and sunshine. The hotel is situated on a cliff overlooking the sea with easy access by lift to the coastal promenade. It is ideally situated as via this promenade a few minutes walk to the left sees you in Puerto Rico with its sandy beach, marina and ferry linking to places along the coast. A short walk to the right takes you to Amadores beach - great for swimming and also eating in the restaurants that line the beach. Our room was excellent, very large with a sofa and two arm chairs and an attractive balcony. We asked for a quiet room and the hotel accommodated this request well. We could walk down just one floor to the access the promenade. The maid service was of an excellent standard. The breakfast and evening meals were good and the excellent staff very friendly and attentive. The spa was wonderful, as were the massage therapies, although some repairs and maintenance were needed with the ravages of steam and water on wooden structures, etc. The swimming pool in our section was excellent in size, cleanliness and every week there is a fashion show around the pool. The evening entertainment was varied and of a good standard, we particularly enjoyed the Spanish dancing group. We booked an island trip via reception which was a great experience except for the 60 seater coach and the 75 minutes of pick-ups! The hotel should try and book a company which uses smaller coaches (e.g. 30 seaters) or mini-buses. We saw these around the island, particularly the company VIP. Overall, an excellent stay.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Room Tip:Rooms overlooking the promenade are quieter than those overlooking the pools
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel
Responded 30 Jan 2020
Dear Steve, Thank you so much for sharing your fabulous experience on TripAdvisor. What can we say? We absolutely loved having you and your family stay with us, and we were beyond sad to have to say goodbye. Your comments about your visit to Gloria Palace Amadores are overwhelming, and I cannot tell you how delighted I am to be able to share such wonderful praise for the staff with my team members. I am also very pleased to read that you were comfortable in the hotel, and that everything was to your satisfaction, something that we take very seriously for all of our guests. Once again thank you for your kind review, I do hope that we will see you all again on your next visit to Gran Canaria. Warm regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel****
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We booked a sea view room with Jet2Holidays, when we arrived the receptionist told us the room we were booked in was on floor 2 room 2005.When I looked at the hotel plan I saw the room wasn't on floor 2 but minus 1 ,I queried this very politely with the receptionist I was told I was wrong she was right. We went up to floor 2 with our suitcases looking for the room it wasn't there, we came down via the lifts where a man previously seen at the reception desk passed ,I asked him for help his curt reply was" I am busy"no help there. Back to reception to be told our room was on Minus 1 floor which turned out to be below the pool area where we would be overlooked ,next to the play area and a walkway to the tennis court ,on the right was the night entertainment .The room faced a brick wall not a sea view, there was decking in the front of the room which people walked up and down until the early hours.we were told if there was any availability we would be moved the next day .luckily there was but the attitude the next morning at the reception desk left a lot to be desired we were not offered an apology or help moving .at that stage I felt ill I had a headache something I rarely have . Room 2005 would have been lovely if it had been on a higher floor and not below ground which made it cold and dark with very little storage for clothes . The room we were moved to had lovely sea views the only good thing I can say about the bathroom was the toilet had a brilliant flush ,not impressed with the 6inch crack on the bath .it was a very bad start to our holiday which upset me greatly. the lifts were frequently very slow or out of order. It was very misleading to say the lift took you down to the promenade after 3 lifts in different areas of the hotel it took you down to a coastal walk which was hilly in parts not suitable for people with mobility problems as we have, we are aged 78 and 74 years olden feel we could have been treated better by Gloria Palace. On the plus side Eva a receptionist was lovely and the dining room staff were so nice ,friendly and helpful they couldn't have been better.We have stayed twice before in the Gloria Palace San Augstin with no complaints.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:don't go when they have discounts on the rooms you may not get what you booked
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel
Responded 16 Feb 2020
Dear Guest, thank you for your recent visit and for sharing your feedback with us. I truly regret that your start of the holiday was not impressive and you did not enjoy as much as you wanted to. Your valuable feedback will be shared with the managers and we will take it into account. Customer satisfaction is of utmost importance for us. Therefore, we will evaluate all your comments with the aim of continuing to improve our services and facilities. We hope you will visit us again and we will be able to give you better holiday experience. Kind regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel****
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My pal & I enjoyed Christmas at this hotel last year and were so impressed we returned this year too. If anything, it was even better. Without exception, all the staff appear dedicated to helping visitors to enjoy the experience, from reception to room cleaners. The food is to die for, with loads of choice, and the Christmas Day dinner was exceptional, the choices catered for every taste, every country and religion.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip:All rooms have a sea view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel
Responded 8 Jan 2020
Dear Barry, Thank you for taking the time to share your feedback following your Christmas visit. It makes me so happy to see how your overall experience with us was, and that the team took such great care of you. I also appreciate you highlighting the service, cleanliness of the rooms, and Christmas Gala Dinner. The team and I hope to have the opportunity to welcome you back in the not too distant future. Thank you once again, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel****
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Great location, very spacious rooms with excellent balconies (incl two sun beds) and super views to the ocean. The spa was great, clean and with excellent service. Sun beds by the pools available at all times. The bathrooms desperately need updating as well as the pool areas and the snack bar by the pool. The fitted carpet in the room should be replaced with hard wood floor or similar; the carpet smelled like a wet dog! We had all inclusive, the buffet was ok but very repetitive. Drinks were good quality, original brands. Being a 4 star hotel it was a bit surprising that all the plates in the restaurant were missing chips....
We had experiences of both great and poor service here. Some of the staff members seemed totally bored with their jobs and did not pay any attention to clients. Some were very polite, smiling and attentive. Sent a room request 8 months prior arrival, but they could not meet the request... The reception staff did not give us any advise on hotel practices, for example that one should book the hospitality room on departure day in advance. They told us about the room, but never mentioned that booking is obligatory. Neither did they tell us that all inclusive was available on departure day even after checking out the room.
Nice hotel, needs refurbishment and for the staff a little bit of attitude improvement.
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Date of stay: October 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel
Responded 18 Feb 2020
Dear Gloria Palace Amadores Thalasso & Hotel **** Guest, Thank you for taking the time to share your experience. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager
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We returned to the Gloria Palace for a 5 night stay. Booked direct with the hotel as we have done on previous visits, seem to get the best value doing it this way. We chose to stay on an All Inc basis as this offers best value for money as drinks can be pricey. Hotel has had a full refurb whilst closed over the covid lockdown. Rooms are now tiled throughout and bathrooms very tastefully decorated. Both pools have been completely re-tiled and now both infinity pools looking out over the ocean (awesome views) Whilst we were there the lifts were being reconditioned and seemed to work a lot better than on previous visits. Food is as to be expected with a vast array of options, I’m sure the even the fussy amongst us will find something to eat. The hotel has placed a lot of hand sanitiser stations around all parts of the hotel, although we did find a lot of these were empty by mid morning and were not replenished till the following morning. Service around the upper pool snack bar was poor, it wasn’t clear whether you had to wait at the bar to order food or remain seated, but we waited approx 15 mins before our order was taken, after this we used the restaurant for lunch. All in all we had a lovely stay and will definitely stay again. If you require a transfer to the hotel from the airport, it’s definitely worth contacting the hotel in the first instance (€110 return family of four) Thanks, looking forward to returning.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA TH THAL, Director General at Gloria Palace Amadores Thalasso & Hotel
Responded 10 Nov 2021
Dear Rich, Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Gloria Thalasso & Hotel as your destination in Gran Canaria. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager
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This was my 9th visit to this hotel. Absolutely wonderful. I have made many friends over the years who are also repeat guests. The rooms are very spacious and the beds are comfortable. Eva who looked after the room did an excellent job. The activities laid on throughout the day run by the entertainment team are fun and I would like to say a special thank you to them. The location of the hotel is perfect with a lift down to the coastal path and easy walking distance to Amadores Beach one direction and the shops and restaurants of Puerto Rico the other. Reception can be very busy at times and can be a little frustrating when you need to queue to have your room key or wristband reset. Lovely stay.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director General at Gloria Palace Amadores Thalasso & Hotel
Responded 13 Feb 2020
Dear Gloria Palace Amadores Thalasso & Hotel **** Guest, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. May I take this opportunity to thank you personally for the very high scores you have awarded us across all departments within the Hotel. Thank you for mentioning some points that we could improve in our Reception. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. It would be a pleasure to welcome you again in your next holidays in Gran Canaria. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager
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Arrived at the hotel at around 12.30pm on the 6th of September, reception staff were brilliant, very friendly and got us checked in quickly, our rooms were ready which was a bonus. Our room was gorgeous, spotless clean, view of the ocean, large balcony with a small table and two chairs and two sun loungers. Rooms have a fridge and complementary bottles of water, rooms cleaned and towels changed each day, a note to leave on the bed when you want your bed linen changed. There are two pool area's, one has a playground and entertainment the other was quieter, both had infinity pools, always plenty of sun loungers and umbrellas, we stayed at the quieter pool. We were half board, but after the first day decided to upgrade to all inclusive, it cost €29 per person per day, this covered lunch, all drinks and snacks so was a no brainer, even having lunch and water would almost cover the daily charge. I can be a fussy eater and always found something to eat, there was such a variety, freshly cooked meats and fish at the cooking station, an array of dishes at the buffet, salads, breads, and of course sweet treats. The snack bar at the pool served fresh pizza, toasted sandwiches, burgers, hot dogs, we ate at it a couple of times and it was tasty, great to get something small to keep you going. We attended the evening entertainment one evening and it wasn't great, but we strolled down to Puerto Rico in the evenings and found plenty of entertainment to keep us happy, taxi back cost less than €5. The walk to the beach is about 10 minutes either way, but the pool and view are so nice we only went one day. Every member of staff in this hotel are friendly, welcoming and do their best to make sure you are looked after. I would definitely recommend this hotel, and am looking forward to booking and visiting again.
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Date of stay: September 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA TH THAL, Director General at Gloria Palace Amadores Thalasso & Hotel
Responded 23 Sept 2021
Dear Tracey G, Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review of our services and facilities. Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for you. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager
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My friend and I stayed here for 4 nights over a long weekend. The hotel is huge with 4 accommodation blocks joined by the central reception area and bar area below. It is a complicated place to get around until you get used to it. You go UP to the first floors and DOWN to the 7th floors. We did enjoy our stay, most of the staff were friendly and the pools and bar areas nice too. 15 mins walk to Amadores beach with lots of shops snd restaurants on the beach. 10 minute walk to Puerto Rico beach, shops and restaurants. We found the local restaurants quite expensive so full board at this hotel is a very good option. Bus 91 from airport is €6 and goes almost directly to Puerto Rico bus station but you have to take a very short taxi trip to hotel as there is no pathway. Pros: Large rooms with nice views and large balconies Friendly staff Nice common areas Centrally located Heated pool with some activities (sea is freezing) Excellent choice at breakfast buffet and very tasty, extremely busy at peak times Cons: No signage to tell you what floor you are on or directions to anywhere e.g even spa entrance does not have a sign on the door Lots of towels on sun beds to ‘reserve’ them but nobody actually on them for hours and hours. This should be addressed. Lots of trainees on reception desk who, although friendly, didn’t know the answers to any of our simple questions - annoying and very time consuming Massage in spa was not very good.....another trainee! Thalasso pool was cold Temperamental, slow and squeaky lifts that got stuck a few times Euros 55 in a taxi each way which takes 28 minutes (unless you get bus 91).
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GLORIA_TH, Director de Relaciones Públicas at Gloria Palace Amadores Thalasso & Hotel
Responded 5 Mar 2020
Dear Guest, thank you very much for choosing our hotel for your recent holiday and writing such a wonderful opinion. It is a pleasure to learn that you had an amazing holiday - our staff works hard everyday to give you this unique Gloria Feeling and we feel proud of achieving it. We are glad that we met your expectations in almost every part of your stay and would be an honor for us to host you here again in the future. You can be sure that your improvement remarks will be discussed with the managers and we will do our best to change aspects mentioned by you. If you need anything, have any special request or doubts, do not hesitate to contact us directly. Best regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel ****
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Gran Canaria, Spain10 contributions17 helpful votes
Dear Johanne D,
Thank you for your interest in our hotel. We are pleased to inform you that we do have special entertainment planned for New Year's Eve and New Year's Day. Our celebrations usually include a festive dinner, live entertainment, and various activities to ring in the New Year in style.
As the date approaches, we will have more details available, and you are welcome to contact us for further information.
We look forward to welcoming you in December 2025!
Kind regards,
Alejandro Florido
Jefe de Recepción
Gloria Palace Amadores Thalasso&Hotel****
Gran Canaria, Spain10 contributions17 helpful votes
Hi Amy,
Thank you for your message! We are flexible with the dress code at our dining areas; however, please note that on Christmas Eve and New Year's Eve, we do require men to wear trousers for dinner. On all other days, knee-length shorts are absolutely fine. We hope this works for you, and we look forward to welcoming you next year!
Best regards.
Gran Canaria, Spain10 contributions17 helpful votes
Dear Steve,
Thank you for your message. For specific room requests, such as your preference for a quiet sea view room with afternoon sun on the balcony, you can email our reception team directly at 928 12 85 10, and they will be happy to assist you with the best options for your stay.
We look forward to welcoming you and hope you have a wonderful time celebrating your special occasion with us!
Best regards,
Gran Canaria, Spain10 contributions17 helpful votes
Dear Jayne,
thank you for your message.
Our half-board option includes breakfast with drinks and dinner with no drinks. Dinner can be changed to lunch on daily basis. There are no other extras (like Thalasso center with its indoor pool) included.
Kind regards,
Zuzanna Stepien
Deputy Manager
Gloria Palace Amadores Thalasso&Hotel****
Gran Canaria, Spain10 contributions17 helpful votes
Gentile Ospite,
La informiamo che noleggiamo i teli mare con un deposito di 10€ per ogni telo. Per ottenere un telo fresco, è prevista una tassa ecologica di 0,50€ per telo.
Restiamo a disposizione per qualsiasi ulteriore informazione.
Cordiali saluti,
Zuzanna Stepien
Vice Direttrice
Gloria Palace Amadores Thalasso&Hotel****
There are more places to choose from in the Puerto Rico area.
PRICE RANGE
RM 574 - RM 967 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gloria palace amadores thalasso hotel puerto rico, gloria palace amadores thalasso and hotel, gloria palace amadoresthalasso hotel, gloria palace amadoresthalasso mogan, hotel gloria palace amadores, amadores gloria palace, gloria palace puerto rico
LOCATION
SpainCanary IslandsGran CanariaPuerto Rico
NUMBER OF ROOMS
392
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