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The Black Swan Hotel

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Traveller (346)
Room & Suite (57)
Dining (51)
Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(69 reviews)
“afternoon tea”(166 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Reviews (1,842)
Filter reviews
1,840 results
Traveller rating
1,037
459
197
103
44
Traveller type
Time of year
LanguageEnglish
1,037
459
197
103
44
Show reviews that mention
All reviewstea roomafternoon teagallery restaurantfeature roomblack swansix course tasting menumolton brown toiletriessconesmarket squareevening meallovely hotelbar areawedding partyrestaurant staffmarket menubottle of champagnelamb
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1 - 5 of 1,840 reviews
Reviewed today

My wife and I have just returned from a night away in Helmsley at the Blsck Swan.We went on the Sunday sleepover package which included the 3 course Sunday lunch, which was beautiful and breakfast the following morning.I would recommend this package to anyone wanting...More

Review collected in partnership with this hotel
Thank melliott1967
Reviewed yesterday via mobile

Attended as a family of four. Food was outstanding. Staff were exceptional in their approach and attention to detail. Beautiful restaurant setting with lovely views over the garden. Would strongly recommendMore

Thank Jo S
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

Dear Jo S - What a truly lovely review, thank you so much for taking the time to post it. I'm pleased to hear you and your family enjoyed your meal with us and our team were able to add to your evening. We do...More

Reviewed yesterday

We arrived to find 2 dog beds with blankets, bowls and treats for our dogs. They had also left a little card with there names on and a welcome message. The hotel was in the centre of Hel msley which is a lovely location. The...More

Review collected in partnership with this hotel
Thank dasmith20172018
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

All our teams love welcoming four legged family members to the hotel and I'm so pleased to hear you and your dogs enjoyed your stay with us. Thank you for taking the time to review your visit, we look forward to welcoming you all back...More

Reviewed 2 days ago

Exactly what is offered is what you get , a very good standard and good location for visiting other locations in the district. Drive to York was less than hour , used Park and Ride ( best decision ) 15 mins on bus to Minster.More

Review collected in partnership with this hotel
Thank J1610YIjohng
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

You're right about our location, Helmsley itself is a really pretty market town in the North Yorkshire Moors National Park, so great walking country with lots of historic sites thrown in. We're a short drive from the coast and York which you mention you visited....More

Reviewed 2 days ago

Great location, excellent staff, poor product. The hotel is rather tired in terms of décor and the public areas are in need of general refurbishment. The room was a good size but the decoration was dull and gloomy, the bed was uncomfortable. I really think...More

Review collected in partnership with this hotel
Thank mevans112018
Response from Lis_Rickelton, Manager at The Black Swan HotelResponded today

Thank you for praising our teams in your review, they work incredibly hard to make our guests stays with us special so it is wonderful to hear their efforts are appreciated. We are undergoing a programme of refurbishments, as I'm sure you will appreciate with...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Wheelchair Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$170 - US$367 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$170 - US$367 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (346)
Room & Suite (57)
Dining (51)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Patricia D
13 May 2018|
AnswerShow all 7 answers
Response from Lis_Rickelton | Property representative |
Hello Patricia, sorry for the late response but I've only just seen your query. We are extremely dog friendly and dogs are welcome in all areas of the hotel except the tearoom and restaurant. You can dine in our bar or... More
0
Votes
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
Room Tips
"Don't pay top rate, it's not worth it"
Read review
"Wait with your booking until the owner decides to invest in decent showers and mattresses"
Read review
"Most Feature rooms overlook square. Classic rooms overlooking garden would be quiet"
Read review
"The whole hotel seemed to be a very quiet"
Read review
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