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The Black Swan Hotel

1,711 reviews
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Traveller (321)
Room & Suite (58)
Dining (50)
Overview
  • Excellent59%
  • Very good24%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“tea room”(66 reviews)
“afternoon tea”(163 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,711)Write a Review
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All reviewstea roomafternoon teagallery restaurantfeature roommolton brown toiletriessix course tasting menusconesmarket squareopen fireslovely hotelevening mealbar areawedding partyrestaurant staffmarket menubottle of champagnespecial occasion
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11 - 15 of 1,709 reviews
Reviewed 2 weeks ago

Stayed here for a short romantic getaway. This property is definitely not worth the 4 Star price tag with a scruffy property and a hugely limited and overpriced menu. In reality this is a pub with rooms - not a hotel which is implied to...More

1  Thank Andrew B
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 weeks ago

Thank you for your recent view. I really do appreciate it when a guest takes the time to provide us with feedback so that we can use it in a constructive manner to enhance what we offer here at The Black Swan. If you would...More

Reviewed 2 weeks ago

We came here for an over night stay for our Anniversary had a lovely room overlooking the square arrived early so we had afternoon tea while waiting for our room it was excellent could not eat it all staff packed the rest up for us...More

Thank H59
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 weeks ago

Thank you so much for your lovely review. I am delighted that you enjoyed your recent stay with us to celebrate your anniversary and we look forward to welcoming you back to The Black Swan Hotel in the very near future.

Reviewed 3 weeks ago via mobile

Stayed at the Black Swan as part of a group. The evening meal was wonderful and the wine choice excellent. All of the staff were very welcoming and tried hard to make our stay relaxed and comfortable. Will definitely visit again. A lovely hotel in...More

Thank meg616
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 weeks ago

Thank you so much for your wonderful review. I am delighted that you enjoyed your recent stay with us and will certainly share your review with the rest of the team. We look forward to welcoming you back to The Black Swan Hotel in the...More

Reviewed 3 weeks ago

The best meal we have eaten in 2017. The service was excellent from the moment we stepped inside. We hadn't made a reservation but nothing was too much bother. We were impressed with the waitress who noticed our table was wobbling and without a word...More

Thank Kathryn P
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 2 weeks ago

Thank you so much for your lovely review. I am delighted that you enjoyed your recent dining experience with us and will certainly share your review with the rest of the team. We look forward to welcoming you back to The Black Swan Hotel in...More

Reviewed 3 weeks ago

Booked for one night as doing the Owl Experience at Duncombe Park in the evening. Found the staff professional, efficient, and helpful. There was only the bed, breakfast and dinner option available on a Saturday, and since we couldn't make dinner due to the evening...More

Thank ChiefyChuckles
Response from Hannah M, Front Office Manager at The Black Swan HotelResponded 3 weeks ago

Thank you so much for your review. I am delighted that you enjoyed your recent stay with us and I do hope that you choose to visit The Black Swan Hotel again in the near future.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$163 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$163 - US$374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (321)
Room & Suite (58)
Dining (50)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Claire B
12 October 2017|
AnswerShow all 5 answers
Response from Paul B | Reviewed this property |
Yes, well the Ines at the front do. If not just ask. The staff are very friendly and we're always there to help. Mind you, it was our 3 rd visit in 40 years !!!!
1
Vote
acerwest
17 August 2017|
AnswerShow all 3 answers
Response from Sarahnliam49 | Reviewed this property |
Not too sure, but where we parked at the right of the hotel, there would definitely be room for you. Maybe just ask the hotel if they can keep a bigger space clear for you- I think they would!
0
Votes
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12
Room Tips
"Room 8 really good if you like the view out to the main square"
Read review
"Get down to breakfast before 0900 or you might have to wait for a table at weekends."
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"Rooms on the front have the best views. Some rooms are at the back of the hotel and you would have to walk..."
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"Room 17 overlooks a beautiful walled garden"
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