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The Black Swan Hotel

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1,461 Reviews from our TripAdvisor Community

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Showing 1,459: English reviews
Over haddon
Reviewed 1 August 2016

We stayed for a short midweek Summer break. The Black Swan is a comfortable spacious hotel which rambles through adjoining buildings and encloses a lovely, unexpected garden, with tables and chairs. Our room was also comfortable and quite spacious with all the amenities one would hope for. Meals, taken in an attractive restaurant called "the gallery" with original paintings on...

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Thank roger t
York, United Kingdom
Reviewed 1 August 2016 via mobile

We got married in the Black Swan Hotel. From planning to execution we couldn't praise the staff enough. Nicola and her team engaged in the process, every detail was covered from the menu, taster meal, recommending makeup, jukebox provider. Arranging safe storage of flowers and wedding cake. The day itself ran smoothly with minor musical technical hitches being overcome (mine,...

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Thank Andrew C
Lincoln, United Kingdom
Reviewed 31 July 2016

We went to the Black Swan with our friends for a midweek lunch. It was very pleasant sitting in the Black Swan lounge and we could have our lunch there without moving into the restaurant. The food was good if a little slow in coming and they managed to satisfy our friend who has quite a few dietary requirements.

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Thank Maggie S
Redcar, United Kingdom
Reviewed 30 July 2016

Overlooking the market square, the hotel is perfectly located for exploring the nearby castle, walled gardens, art centre/theatre and the many local produce and craft shops. October was cold and wet but the warmth of the welcome matched the 'cosy' warmth of the hotel itself. The room was comfortable and well appointed with all the usual tea/coffee & mineral waters....

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Thank Steve M
Newcastle-upon-Tyne
Reviewed 29 July 2016

We have previously reviewed this wonderful hotel in the picturesque town of Helmsley, so this is by way of an up-date!! The head chef is relatively new, but he has certainly made his mark on the dinner menu. The starters, mains and desserts were absolutely delicious. Dining at the Black Swan is a tasting experience, fine-dining at its best, and...

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Thank Richard L
Driffield, United Kingdom
Reviewed 28 July 2016

Stayed here for a wedding. Unfortunately only for the evening reception. Our friends told us the restaurant is excellent! Hotel a little tired but I understand updating is underway so it can only get better.

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Thank Stumblebum47
Hartlepool, United Kingdom
Reviewed 27 July 2016

Thought we would stop of on our visit to Helmsley to have a drink in the sun .husband went to the bar for a 250 ml glass of wine and a pint of lager . He came back and said my sauvighan blanc was ten pound a glass . I think this is ridiculas considering the bottle only costs 11...

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1Thank Catherine G
Reviewed 26 July 2016 via mobile

This is simply the very best hotel in the whole of Yorkshire ..The Afternoon tea is Simply delicious served in a gorgeous little tea room or in the hotel lounges that have big high backed chairs or long leather sofas ..In the winter there is always a lovely open fire to keep you lovely and warm ..The dining experience is...

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Thank Sue H
Manchester
Reviewed 23 July 2016

Not the best hotel experience of late. It’s got character and a lovely garden and the service is very good but somehow The Black Swan disappoints. Our room was supposedly superior but it looked out over the car park and was a little gloomy, the mattress was cheap and bouncy and the bathroom starting to look a little tired. We...

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1Thank Farfrom
Leeds, United Kingdom
Reviewed 21 July 2016

Called in for lunch and both had the special- ploughman's platter, which consisted of pork pie ( pork& apple, Pork & black pudding or plain pork) with a slab of cheese, bread and buuter plus home made picallili and balsamic pickled onions. Garnishes were celery and apple.YUM! Tea and coffee the whole thing for just £28 - give it a...

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1Thank zakpuss
Black_Swan_Hotel, Guest Relations Manager at The Black Swan Hotel, responded to this review

We're so pleased that you enjoyed your visit for lunch and we hope to see you again soon.

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Located in one of Yorkshire's prettiest market towns, The Black Swan in Helmsley is a superb historic inn, turned boutique hotel. Dating back to the C15th the hotel, rich in history and charm, blends antiques with classic contemporary design creating the perfect place for a relaxing break. With its own 3 AA rosette restaurant and award winning tearoom, The Black Swan Hotel provides the perfect backdrop for a romantic getaway and a chance to escape the everyday stresses and strains. ... more   less 

Additional Information about The Black Swan Hotel

Address: Market Place, Helmsley YO62 5BJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Helmsley
Price Range: RM616 - RM1,567 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Black Swan Hotel 4*
Number of rooms: 45
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Also Known As:
Black Swan Helmsley
Black Swan Hotel
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Questions & Answers

Here's what travellers have asked, with answers from The Black Swan Hotel staff and other travellers.
2 questions
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Saltaire, United Kingdom
8 months ago

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Questions? Get answers from The Black Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Characteristic, charming, cosy, complete and spacious bathroom, all the necessary modern amenities, and helpful and friendly staff.”
E7012RCsarad, 22 Apr 2017 | Read review
“Don't bother”
link2od, 15 Apr 2017 | Read review
“The feature rooms have a lovely view of the market square.”
bribar72, 9 Apr 2017 | Read review
“Rooms at the front can be noisy if the hotel is busy”
792karen, 8 Apr 2017 | Read review
“never stayed so don't know just had the Afternoon Tea”
angjohnson, 28 Mar 2017 | Read review
5 of 5