Nice, cute boutique hotel. Properly Priced. Bell person, security, waiter and especially the front desk were pleasant and super helpful. Thanks so much to Maritza and Mabel for all your tips and easy check in and out. What a nice place you have. Gave it 4 stars because, I found a huge spider in the room and the fancy shower was out of order. Thank you, Diego
The hotel promises a lot but delivers very little in way of an overall hotel experience. Somehow they manage to inflate their ratings through “ghost” reviews or another tactic. I have traveled extensively over the years, and I have rarely seen such a disconnect between price, expectation and overall hotel experience. They need to retain their lovely staff while totally overhauling the hotel rooms and amenities to deliver on their promise of quality. First, the positives 1. Friendly staff at reception 2. Decent breakfast next door 3. Convenient location near restaurants, university, monument, casino The negatives 1. Overpriced for what it is 2. Outdated closet-like bedroom atmosphere with Spartan furnishings, little access to outside light, cramped space - no desk even. 3. Tiny bathroom, apt for small people or children only 4. Filthy crawl space outside the windows with animals/bird excrement, noises etc. 5. No services like work space, exercise room, pool, garden, seating area or common areas except for reception.…
I stayed for 2 weeks with my wife and family on 2 suites at this hotel while traveling on vacation in Santiago. If you are looking for a place where you can stay in Santiago or around it while visiting families or while on business, this hotel is for you. The staff is very familiar and will accommodate you as your needs are possible. The front office has a very diligent, courteous and helpful staff, including Maritza, Genesis and Rosalba. I am very pleased with the accommodation I got for my family while at the hotel. Additionally, they offer an excellent breakfast which can be included with the reservation. The hotel administrator, Mr. Lowel, is also a very helpful and friendly person. Do not hesitate to reserve your stay at the Platino Hotel y Casino when visiting Santiago and el Cibao, you won't be disappointed.…
The nicest and cleanest hotel I ever stay in santiago thanks to maritza at the front desk for making my stay wonderful,she is very nice and very helpful I will definitely come back thank you platino hotel and maritza
Estadía perfecta. La comida deliciosa. El cuarto cómodo. El staff bien amigable y servicial. Siempre un gusto ver a Rosalba y a Maritza al entrar y salir. Perfect stay. Comfy bedroom. Delicious food. Tremendous price for what it offers. Such beautiful gazebo to come in and out from. And beautiful kind faces of wonderful Rosalba and Maritza!
Amazing place to stay! Great location across from university and near Square One. Service was exceptional, especially Maritza at front desk who was very professional, efficient, friendly and organized! Breakfast was also wonderful. I recommend the eggs.
The hotel was very good, I liked the room and everything very comfy, the staff was excellent and the customer service even better. I really recommended going there every time that you go to Santiago. Is in the city and everything is close to the hotel.
In 2015 we traveled to the city of Santiago and we stayed at this hotel, we had an excellent experience, now in 2021 we returned and stayed here and the experience was much better, the receptionist was very friendly and gave us all the information, in terms of price is very good, all very clean !! The only bad thing was the parking lot, which is a bit complicated at late night.-
Great and friendly service, amazing staff waiters wss very nice. I would like to thanks a front desk receptionist Maritza. Place was very neat, smell fresh. Good job all. Thanks all for your service. .
Platino hotel & Casino is a good place to staying in Santiago. The hotel is clean .Staffs are very friendly specially Maritza. She is always ready to help. I definitely recommend this place in Santiago