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Ave. Estrella Sadhala, Santiago de los Caballeros 51000 Dominican Republic
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Traveller (116)
Room & Suite (40)
Dining (7)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Platino Hotel & Casino
Updated 27/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 13 hotels in Santiago de los Caballeros
Location
Cleanliness
Service
Value
Travellers' Choice
Its location in the heart of Santiago de los Caballeros puts you right in the middle of the action. The hotel is only minutes away from the airport and other top attractions in the area. Guests can put their gambling skills to test at the casino, enjoy fine dining a the onsite restaurant. Free daily breakfast available for all guests. With 91 rooms and outstanding facilities, Platino Hotel & Casino is one of the larger hotels in Santiago. Every guest is treated like royalty and made to feel welcome and comfortable. Located in the center of Santiago de los Caballeros, Platino Hotel & Casino is only 2km away from Monument to the Heroes of the Restoration and Restoration Heroes Museum. This Hotel is comfortably set a few kilometers from San Luis Fortress, Santiago de los Caballeros city center, and from Pico Diego. More so, the hotel stands across from a theater, a museum, and several monuments within the area. The best part is that it only takes 15 minutes to drive from Cibao International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Casino and Gambling
Nightclub / DJ
Airport transportation
Business Centre with Internet Access
Meeting rooms
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Car hire
Taxi service
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Picnic area
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Walk-in shower
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, French, Spanish
396Reviews18Q+A38Room tips
Traveller rating
  • 243
  • 93
  • 37
  • 15
  • 8
Time of year
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Popular mentions
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Most Recent
Diego R wrote a review Aug 2022
Trumbull, Connecticut2 contributions1 helpful vote
Nice, cute boutique hotel. Properly Priced. Bell person, security, waiter and especially the front desk were pleasant and super helpful. Thanks so much to Maritza and Mabel for all your tips and easy check in and out. What a nice place you have. Gave it 4 stars because, I found a huge spider in the room and the fancy shower was out of order. Thank you, Diego
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: No elevator, included breakfast is very basic but really good.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LunaMerlin wrote a review Aug 2022
Cochabamba, Bolivia53 contributions56 helpful votes
The hotel promises a lot but delivers very little in way of an overall hotel experience. Somehow they manage to inflate their ratings through “ghost” reviews or another tactic. I have traveled extensively over the years, and I have rarely seen such a disconnect between price, expectation and overall hotel experience. They need to retain their lovely staff while totally overhauling the hotel rooms and amenities to deliver on their promise of quality. First, the positives 1. Friendly staff at reception 2. Decent breakfast next door 3. Convenient location near restaurants, university, monument, casino The negatives 1. Overpriced for what it is 2. Outdated closet-like bedroom atmosphere with Spartan furnishings, little access to outside light, cramped space - no desk even. 3. Tiny bathroom, apt for small people or children only 4. Filthy crawl space outside the windows with animals/bird excrement, noises etc. 5. No services like work space, exercise room, pool, garden, seating area or common areas except for reception.
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Date of stay: July 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Tulio E wrote a review Jul 2022
1 contribution
I stayed for 2 weeks with my wife and family on 2 suites at this hotel while traveling on vacation in Santiago. If you are looking for a place where you can stay in Santiago or around it while visiting families or while on business, this hotel is for you. The staff is very familiar and will accommodate you as your needs are possible. The front office has a very diligent, courteous and helpful staff, including Maritza, Genesis and Rosalba. I am very pleased with the accommodation I got for my family while at the hotel. Additionally, they offer an excellent breakfast which can be included with the reservation. The hotel administrator, Mr. Lowel, is also a very helpful and friendly person. Do not hesitate to reserve your stay at the Platino Hotel y Casino when visiting Santiago and el Cibao, you won't be disappointed.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Love High Level Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hodson A wrote a review Jun 2022
2 contributions
The nicest and cleanest hotel I ever stay in santiago thanks to maritza at the front desk for making my stay wonderful,she is very nice and very helpful I will definitely come back thank you platino hotel and maritza
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Date of stay: June 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lymari N wrote a review Jun 2022
1 contribution
Estadía perfecta. La comida deliciosa. El cuarto cómodo. El staff bien amigable y servicial. Siempre un gusto ver a Rosalba y a Maritza al entrar y salir. Perfect stay. Comfy bedroom. Delicious food. Tremendous price for what it offers. Such beautiful gazebo to come in and out from. And beautiful kind faces of wonderful Rosalba and Maritza!
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phil B wrote a review Feb 2022
2 contributions
Amazing place to stay! Great location across from university and near Square One. Service was exceptional, especially Maritza at front desk who was very professional, efficient, friendly and organized! Breakfast was also wonderful. I recommend the eggs.
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josybel G wrote a review Jan 2022
1 contribution
The hotel was very good, I liked the room and everything very comfy, the staff was excellent and the customer service even better. I really recommended going there every time that you go to Santiago. Is in the city and everything is close to the hotel.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Platino HP, General Manager at Platino Hotel & Casino
Responded 17 Jan 2022
Dear Valued Guest: We are delighted to have read your review. Here at Platino Hotel & Casino, we value our guest's feedback and we are happy that you would recommend us. We truly look forward to having you stay with us again in the future. Guest Services Platino Hotel & Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robinson P wrote a review Nov 2021
Hilton Head, South Carolina29 contributions7 helpful votes
In 2015 we traveled to the city of Santiago and we stayed at this hotel, we had an excellent experience, now in 2021 we returned and stayed here and the experience was much better, the receptionist was very friendly and gave us all the information, in terms of price is very good, all very clean !! The only bad thing was the parking lot, which is a bit complicated at late night.-
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Date of stay: November 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Platino HP, General Manager at Platino Hotel & Casino
Responded 13 Jan 2022
Dear Valued Guest: We love that you are a long-time guest, we will keep doing our best to keep satisfying our expectations. We look forward to having you stay with us again in the near future. Guest Services Platino Hotel & Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Myrlan S wrote a review Nov 2021
1 contribution
Great and friendly service, amazing staff waiters wss very nice. I would like to thanks a front desk receptionist Maritza. Place was very neat, smell fresh. Good job all. Thanks all for your service. .
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Platino HP, General Manager at Platino Hotel & Casino
Responded 13 Jan 2022
Dear Valued Guest: It is awesome to have read your review, thank you for sharing it. We have passed along the message to Martiza, we wish you a great trip back home. See you soon. Guest Services Platino Hotel & Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arnold D wrote a review Sep 2021
1 contribution
Platino hotel & Casino is a good place to staying in Santiago. The hotel is clean .Staffs are very friendly specially Maritza. She is always ready to help. I definitely recommend this place in Santiago
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Platino HP, General Manager at Platino Hotel & Casino
Responded 17 Nov 2021
Dear Valued Guest: First, we would like to thank you for your awesome review. Great to see that you found our hotel to be clean and also that our staff to be friendly. Here at Platino Hotel & Casino, we strive to provide the best customer service out there. Thanks again. Guest Services Platino Hotel & Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$75 - US$90 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
platino hotel santiago
LOCATION
CaribbeanDominican RepublicSantiago ProvinceSantiago de los Caballeros
NUMBER OF ROOMS
91
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Frequently Asked Questions about Platino Hotel & Casino
Which popular attractions are close to Platino Hotel & Casino?
Nearby attractions include Monumento a los Heroes de la Restauracion (1.1 km), Casino Platino (0.02 km), and Barajando Bar (1.0 km).
What are some of the property amenities at Platino Hotel & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Platino Hotel & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Platino Hotel & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Platino Hotel & Casino?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Platino Hotel & Casino?
Conveniently located restaurants include Noah Restaurant, El Tablon Latino, and Square One Cafe.
Does Platino Hotel & Casino have airport transportation?
Yes, Platino Hotel & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Platino Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Platino Hotel & Casino offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Platino Hotel & Casino?
The staff speaks multiple languages, including English, Spanish, and French.
Does Platino Hotel & Casino have any great views?
Yes, guests often enjoy the city view available here.