We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Park Royal Puerto Rico at Club Cala

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
Management photos
Park Royal Puerto Rico at Club Cala
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

485 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 446: English reviews
New City, New York
1 review
Reviewed yesterday NEW

I believe his name was Milton, at the front desk was great! also the water aerobics instructor were great. Some of the appliances were not working properly but since I had no need of them it was fine. Location was great with in-resort stores and a shopping centers within 10 minutes. Beach was a little distant had to go to... More 

Review collected in partnership with this hotel

Helpful?
Thank Joe S
Wasilla, Alaska
1 review
Reviewed yesterday NEW

Needs some updating, small pool slide for the kids area would be nice and added hot tub area in the main pool would have been utilized by us a lot. Bedding bottom pad and sheet need to be fitted so it stays put while you sleep had trouble many nights waking up on the mattress. Parking and access to the... More 

Review collected in partnership with this hotel

Helpful?
Thank L2581TQbobw
San Juan, Puerto Rico
1 review
Reviewed 3 days ago NEW

Loved the location and the villas were beautiful, big, and had everything we needed. Customer service was excellent. We indeed had no worries and were able to enjoy the beautiful Palmas del Mar area. Excellent vacation for the whole family.

Review collected in partnership with this hotel

Helpful?
Thank estherp51
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for the kind words and assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team! Sincerely, Sem Cuevas General Manager More 

San Antonio, Texas
1 review
Reviewed 5 days ago NEW

The room is very clean but outdated. The a/c unit noisy and could hear water draining. There was a leak in the kitchen above the stove from the overnight storm. Did not receive any information regarding Day of cleaning.. Everyone was very friendly and premises very well kept. Restaurants had excellent food with a good variety. A nearby souvenir shop... More 

Review collected in partnership with this hotel

Helpful?
Thank Joyce N
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you so much for sharing your experience! It’s fantastic to hear our staff was friendly and our rooms were clean. We are thrilled to hear that your experience was great minus the A/C noise issues and water leak you experienced. We value and appreciate all guests and we want you to know that although some of our rooms may... More 

Boston, Massachusetts
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Let's begin by saying the staff at Club Cala was beyond wonderful. Iris, Isaac, Ramon, Milton, and Enrique among others were always there to answer questions They were friendly and helpful and helped us in booking a tour and ordering taxis. The unit itself was way overdue for updating. Bath tubs were old and did not have any safety holds... More 

Review collected in partnership with this hotel

Helpful?
Thank autumn73112
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Please let me thank you in the first place for staying at Park Royal Club Cala. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am pleased to learn that you enjoyed the staff and everyone responded quickly to your requests and personal needs. We will pass along your glowing words... More 

Eastern Norway, Norway
1 review
Reviewed 1 week ago

Good service in reception with supportive approach. Lack a bar/cafe at the premises allowing purchase of refreshments and snaks at the pool area. Apartment need to be refurbished (worn down) and the aircon was very noisy.

Review collected in partnership with this hotel

Helpful?
Thank andfra21
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you very much for your candid review of your recent stay at the Park Royal Club Cala. We will share kind words regarding an overall positive experience with the team. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need... More 

Anchorage, Alaska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

this is an older resort that is showing it's age. It's probably a good resort to unwind with the family, but there are not a lot of activities beyond a few pool exercise/game. The board advertised others, but I did not participate. There was no poolside bar, which is a first for me. There were only 2 small pools. There... More 

Review collected in partnership with this hotel

Helpful?
1 Thank anniemG6577VB
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for taking the time to tell us about your most recent stay at the Park Royal Club Cala. We are extremely appreciative of the critiques. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones,... More 

Palatine
1 review
Reviewed 1 week ago

Get out your walking shoes coz you'll need them! There are no elevators, but plenty of stairs everywhere. Our 2 bedroom suite was on three levels with stairs, and stairs to get to the suite. The parking lot is two levels up a hill across the street from our suite, more stairs. To get to the lobby from the street,... More 

Review collected in partnership with this hotel

Helpful?
Thank x_kingsx
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for taking the time to tell us about your most recent stay at the Park Royal Club Cala. Thank you for your detailed and thorough critique. All specific, critiques have been followed up upon internally. We continuously assess recommendations to the physical plant as well for upgrades and additions. Sem Cuevas General Manager More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Excellent place with great location near Palmanova Plaza restaurants and 5 min from the beach. The room was as I expected in excellent conditions. I have been staying here at least 4 times a year and it's always a great experience.

Review collected in partnership with this hotel

Helpful?
Thank Fred M
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thanks for comments highlighting the location and the excellent condition of our rooms. Park Royal Club Cala has become a favorite spot for many special events, business visits and vacationers alike. We will spread your kind words! We anxiously await another repeat visit as well as old friends. Thank You Sem Cuevas General Manager More 

San Juan, Puerto Rico
1 review
Reviewed 1 week ago

The satff made us feel so confortable and helped us with anything we needed from tours to recommendations for dinner. The atmosphere is very relaxing and the area has stunning views. We recommend the hotel to everyone especially if you are looking to relax.

Review collected in partnership with this hotel

Helpful?
Thank Javier E
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are thrilled with the positive comments and great experiences at the Park Royal Club Cala. While the kudos to our extraordinary staff are very much appreciated (and shared throughout the hotel), they are not surprising as our team personalizes each guest experience with great attention to detail. We look forward to hosting repeat visit(s). Sem Cuevas General Manager More 

407 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (344)
Viewed
Pool/Beach Area (43)
Viewed
Dining (12)
Viewed
View from Room (17)
Viewed
Room/Suite (54)
Viewed
Bathroom (5)
Viewed
Hotel & Grounds (51)
Viewed
Other (162)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Hotel & Grounds (28)
Viewed
Pool/Beach Area (4)
Viewed
Bathroom (1)
Viewed
Other (30)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Humacao
36.9 km away
The St. Regis Bahia Beach Resort
32.9 km away
The Fajardo Inn
The Fajardo Inn
#3 of 3 in Fajardo
937 reviews
6.1 km away
Parador Palmas De Lucia
Show Prices
Show Prices
Show Prices
34.1 km away
Luquillo Sunrise Beach Inn
0.9 km away
Wyndham Garden at Palmas del Mar
35.4 km away
Las Casitas Village, A Waldorf Astoria Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: RM786 - RM1,376 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com and Priceline so you can book your Park Royal Puerto Rico at Club Cala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
32 questions
Ask a question

See all questions (32)

Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Needs kitchen updates and couches cleaned or updated. Extra pots and pans.”
 of 5 bubbles 525joycen, 27 Nov 2016 | Read review
“These are villas with bedrooms and bathrooms on the bottom floor, kitchen and living areas on main floor and entrance on top floor where laundry facilities are also located. Not good for people with limited mobility. The unit door leads to steps. There is a slider on the main floor but it cannot be locked from the outside which would be helpful as it leads to the main street and reception area.”
 of 5 bubbles autumn73112, 23 Nov 2016 | Read review
“The washer/dryer were ancient. Only one package of laundry detergent was provided, but no dryer sheets or fabric softener. The deck furniture (table, 4 chairs, 1 lounger) was cheap plastic, and only one lounger provided for a 2 bedroom unit. The patio/deck did not look as though it had been thoroughly cleaned from the previous guest(s), as there were what appeared to be tobacco residue/ashes left behind. I put out the "Do Not Disturb" sign for the first 4 nights, but removed it for the remainder of the week; however, we did not receive any additional maid service. During the rain downpours, water seeped onto the living room floor, but maintenance was unable to determine the source, although it was suspected it was coming through the walls from the air conditioning unit. That said, the front desk staff were very friendly and helpful, especially Marylu and Iris, and quick to respond to a request.”
 of 5 bubbles anniemG6577VB, 21 Nov 2016 | Read review
“Rooms on Harbor are really nice.”
 of 5 bubbles 833JEROMEF, 13 Nov 2016 | Read review
“well is in the kitchen you need to open the oven door to get to the spoon or others tools .”
 of 5 bubbles ISRAELD, 13 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay