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Park Royal Puerto Rico at Club Cala

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Park Royal Puerto Rico at Club Cala
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545 Reviews from our TripAdvisor Community

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There are newer reviews for Park Royal Puerto Rico at Club Cala
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Showing 502: English reviews
Canovanas, Puerto Rico
Reviewed 3 weeks ago

Not a villa as other really are in Palmas. Bad location with very poor privacy. Not suitable for a family vacation. To many stairs. Not good for people with mobility problems. Not worth the money expended.

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Thank garciay2017
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We appreciate the very detailed critiques that keep on coming in as engaged and passionate guests share their perspectives. We certainly take all to heart and share with the team. We do have a variety of rooms, villa locations in the building that may be requested upon both reservation & check-in to ensure that we can exceed all expectations. The...

Baltimore, Maryland
Reviewed 4 weeks ago

We have six weeks ownership in the timeshare properties @ Club Cala. Since Park Royal has taken over the operation of the timeshares @Club Cala, they have made tremendous strides in refurbishing the properties as well as upgrading all villas with top notch amenities. The properties located within the Palmas del Mar resort are gorgeous, well kept, and capture the...

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2Thank trishd201
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thrilled that so many details of the Park Royal Club Cala experience are appreciated from our Club Cala owners. From comfort to location to amenities to services, our priorities are multiple, and we look to earn such acknowledgement EVERY day. It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your...

Joshua
Reviewed 4 weeks ago

Park Royal is located in the SE corner of Puerto Rico, the sunniest part of the island. The actual resort grounds, pool area and club house are nice, but our room was very dated - 70s era, austere, plain and in serious need of an upgrade. The white walls, white Formica counters, tiny closet sized kitchen, white rusty appliances, white...

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Thank Delbe M
Sem C, Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your review. Our team prides itself on personalized service excellence, and all critiques are shared to ensure continuous improvement in all areas. We are disappointed in ourselves for the inconveniences you faced that could have been easily avoided on our part. Please accept my sincere apologies for the broken glass issue on the sidewalk next to a...

Toa Alta, PR
Reviewed 4 weeks ago via mobile

We had a good time but they were renovating the pool which i thing is very good idea but couldn't use the pool. I hope they have build a restaurant because is necesary. The rooms are comfortable, clean and have everything you need to feel at home. The personel very profesional and helpful. I visit the villas at least once...

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Helpful?
Thank Jose L
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We are extremely appreciative of the critique. All comments are shared with our team for acknowledgement of "wins" and for continuous improvement. The overall guest experience is the reason we are here and we look forward to providing positive ones, and exceeding expectations at every turn. Thank You. We look forward to welcome you back to have the pleasure of...

Toronto, Canada
Reviewed 4 weeks ago

Shabby furniture, mold around tub, broken baseboard, poorly equipped kitchen (we had to ask for corkscrew, salad bowl, hot pads, etc), phone didn't work, stove had to be fixed. There are stairs everywhere in this complex so don't go if that is a problem for you.

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Thank T8158TWpamelar
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Let us thank you in the first place for staying at the Park Royal Club Cala. One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us. It disappoints us to know that we were unable to meet your expectations, for which we apology. We are currently...

Cidra, Puerto Rico
Reviewed 4 weeks ago

This place is a paradise in the Puerto Rico. We were amazed with the spacious suites. It has everything we needed. A full size kitchen, laundry, separate living room from the room, a balcony and it was fully furnished. The suite was very clean and the staff was fantastic. We exercise every morning at the pool with the water aerobics....

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2Thank angelmP6030UW
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Humbling and gratifying that overall guest experiences at the Park Royal Club Cala are so well received. As usual for us, we have already shared kind words with the team in all areas. We look forward to delighting guests during repeat visits and welcoming new "family" throughout the years! Sem Cuevas General Manager

Baltimore, Maryland
Reviewed 15 February 2017

I love comming here to Royal Holiday Club Cala. The beach is a six minute walk through beautiful palm trees and flowering plants. The whole staff is frendly and plesant. The pools are perfect. There is a small store to get a few groceries and things in the plazza. There are a couple restaurants too to go out to eat....

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Thank Francis F
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala and for such a positive review. It is enormously satisfying to know that you had a memorable stay. That is one of our main goals and it is good to know that we are on the right track. Reading such positive reviews motivates us to work hard in order to...

San Juan
Reviewed 10 February 2017

Wonderfull we enjoy every minute over there. People at administration where very nice to us. We spent very confortable suite and the place was so very friendly to us. Everything was as we expected in term of the room, the trasnportation and the attention to our needs.

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Thank Luis O
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for the fabulous review of your stay at the Park Royal Club Cala. We were delighted to learn that you had a great vacation and that you enjoyed our great location and amenities we offer! We also appreciate your kind words about our staff, as we certainly consider them to be our greatest asset. We hope to serve...

Marengo, Illinois
Reviewed 7 February 2017

The property and rooms were very nice. It is located in a huge compound, so plenty to do. We went the last week in January and were disappointed that horseback riding was not available the entire week. The rooms were only adequately stocked. No real frying pan and no kitchen towel or pot holder. Trying to find the resort was...

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1Thank ctegeler
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for selecting Park Royal Puerto Rico at Club Cala and for your review of Park Royal Club Cala experience. We are happy that you had a nice getaway with us. We are also sharing the critiques with our team as I type this. Our quest for continuous improvement and excellence is paramount. We appreciate all feedback. We will...

Boca Raton, Florida
Reviewed 6 February 2017

My husband and I stayed at the Park Royal Club Cala for a getaway and really enjoyed our time there. The room that we stayed in was fine, but the bathroom needed some updating. The resort is beginning the updating process in another building and plan on continuing in the one where we stayed. However, the reason we enjoyed our...

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1Thank jjjacoby85
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for sharing your review with us. We are glad to know that you enjoyed a wonderful vacation with us and that you found comfort in our accommodations. We are also pleased to know that you enjoyed our great resort location and that team member engagement and care continue to be on the top of most lists. Cleanliness and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: RM722 - RM1,493 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
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Also Known As:
Park Royal Puerto Rico At Club Cala Humacao
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
46 questions
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Auburn NY
1 month ago
Jacksonville, Florida

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Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Marina view”
 of 5 bubbles 936briank, 4 Mar 2017 | Read review
“Renovation on villas is great but the mattress are terrible! Affected not only us but a couple of other guests said the same thing! All complained of sore backs. One of the best new things are the umbrellas at the beach! Whose ever idea that was kudos to them. All the regular guests love them!”
 of 5 bubbles thomasdF8659LS, 25 Feb 2017 | Read review
“Full kitchen was great. The room was big enough and confortable. The room was neatly serviced with clean towels and made the bed and cleaned the kitchen etc. It was a nice touch.”
 of 5 bubbles francisf786, 14 Feb 2017 | Read review
“Rooms with views of the docks are quiet and probably the most desirable on the property.”
 of 5 bubbles bsingh1029, 5 Feb 2017 | Read review
“Near the pool if traveling with children”
 of 5 bubbles judybU3553YZ, 23 Jan 2017 | Read review
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