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El Castell de Ciutat

Expedia.comUS$174*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$174*
US$173*
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El Castell de Ciutat
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363 Reviews from our TripAdvisor Community

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Showing 127: English reviews
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Easton, Maryland
Reviewed 2 weeks ago via mobile

This "Parador" which is actually a part of a French hotel consortium is located with spectacular view high in the Pyrenees. Our group was comfortable housed in small but adequate rooms. We were treated to an evening "concert" in a hall of the old but re-built castle. Service was friendly and generally prompt; however, food service can be somewhat slow...

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Helpful?
Thank George W
Castellciutat, Director de Relaciones Públicas at El Castell de Ciutat, responded to this review

Thank you for choosing our Relais & Chateaux Hotel for your stay at the Pyrenees. Your opinion matters to us and we appreciate your comments. We hope to welcome you again into our home. Kindly Hotel El Castell de Ciutat

Hayward, California
Reviewed 2 weeks ago

Stayed two nights at the "Motel" on a recent tour. I absolutely want to return for a long relaxing vacation at it. Firstly the rooms all face the mountains and have a wonderful patio with table and chairs to sit on and enjoy the view. Rooms are comfortable and nothing lacking. The spa and gym I wish we had had...

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Helpful?
Thank Scott_Online
Castellciutat, Director de Relaciones Públicas at El Castell de Ciutat, responded to this review

Dear Mr. Scott We are glad to know you enjoyed your stay at our Relais & Chateaux Hotel as well as our our facilities and cuisine. We try our best to make every guest's experience the best one! Hope to welcome you again into our home! Best regards, Hotel El Castell de Ciutat

Melbourne, Australia
Reviewed 3 weeks ago

The staff in this Hotel are what really make it. There is nothing that they will not do to help - be it booking a restaurant, helping with tourist visits or a simple smile that goes such a long way. The Hotel is meant to be a Relais and Chateaux - although I can only imagine that because its about...

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Helpful?
Thank Grant T
Castellciutat, Director de Relaciones Públicas at El Castell de Ciutat, responded to this review

Dear Mr. Grant Thank you for taking the time to give us your opinion. We regret the inconvenience you had in our Restaurant and we have taken the proper measures to ensure that this kind of situation won´t happen again. The hotel is undergoing a renovation process so we would like you to reconsider on visiting us again for a...

Reviewed 3 weeks ago

Great service, gorgeous views, cozy, clean but in need of renovation. Free mini bar. Great spa area, pool and jacuzzi. Adjacent to an old castle. Easy access to Andorra for skiing, about 45 mins away and picturesque drive from Barcelona. But Wifi service was the worst I've ever experienced.

Review collected in partnership with this hotel
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Helpful?
Thank tatianag351
Castellciutat, Director de Relaciones Públicas at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us and we work to make our guests enjoy the most of their experience. Please accept our sincere apology for any inconvenience. We were experiencing technical issues and we took immediate measures to solve the problem. Hope to welcome you again in our home,...

Waterloo, Ontario
Reviewed 29 March 2017

We had the most lovely stay at El Castell. The rooms are comfortable and quiet, the spa was beautiful and the massage treatments were top-notch. We had drinks before dinner in the elegant bar- and enjoyed the unique and breathtaking location....but above all the staff were fantastic. Really wonderful, helpful, friendly, professional people. We will be back!!

Review collected in partnership with this hotel
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Helpful?
Thank Roben S
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. We are happy to receive your opinion and we work to make our guests enjoy the most of this experience. We will love to welcome you again into our home. Kind regards, Hotel El Castell de Ciutat

Reviewed 19 February 2017

We when for a Saint Valentines weekend, yet, the experience was "normal" The hotel has been remodelled with "old looking carpets" and the smell was a bit too much for the entire stay. The rooms are a bit dark and bathrooms are just old, clean but old, not quite the experience I was expecting for the price, as other places...

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Helpful?
Thank Leonardo S
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review
Google Translation

Gracias por haber elegido nuestro hotel para su estancia en Los Pirineos. Trabajamos para que nuestros huéspedes disfruten de esta...

Boston, Massachusetts
Reviewed 20 January 2017

We stayed in early November. No in room wireless. Management had no good explanation other than weather. No excuse. Food was marginal at best. May have been due to the main restaurant being closed, but we stay at R&C properties in part for the food and this was a poor representation. Service OK, but not great. Not the warm and...

Review collected in partnership with this hotel
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Helpful?
Thank jimdX8673OT
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us and we work to make our guests enjoy the most of their experience. Please accept our sincere apology for any inconvenience. Kindly Hotel El Castell de Ciutat

Reviewed 18 January 2017 via mobile

It is always a pleasure to return to El Castell de Ciutat and it seems hard to believe that visits here started over 20 years ago. Four nights were spent here recently and, as ever, it is sad to leave. The hotel is conveniently situated for wonderful excursions into the Cerdanya and Andorra. A wonderful selection of locally sourced ingredients...

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Helpful?
Thank Tricia L
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. We are happy to receive your opinion as we work to make our guests enjoy the most of this experience. We will love to welcome you again into our home. Kind regards, Hotel El Castell de Ciutat

Vail, Colorado
Reviewed 14 November 2016 via mobile

We stayed at this hotel for 3 nights but a little difficult to review , we expected a little more . The staff is nice & accommodating; the breakfast is very good .We were at the resort when a tour group were also there & perhaps that is why we expected a little more . Although we had reserved the...

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Helpful?
Thank Larry M
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Please accept our apologies for any inconvenience. Best regards, Hotel El Castell de Ciutat

Saint Helena Island, South Carolina
Reviewed 26 October 2016 via mobile

Visited as a"stopover" between San Sebastián and Barcelona. For "Relais" properties, we have come to expect a certain level of excellence for the price. At El Castell, the staff certainly met or exceeded expectations. Professional, responsive and friendly are all adjectives that come to mind. The physical facility fell short. First -Wi-Fi. Most of us now travel with connectivity needs...

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Helpful?
Thank RoyboyIII
Castellciutat, Director Comercial at El Castell de Ciutat, responded to this review

Thank you for choosing our Hotel for your stay at the Pyrenees. Your opinion matters to us. We hope to welcome you again at our house. Please accept our apologies for any inconvenience. Best regards, Hotel El Castell de Ciutat

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Restaurant Katia
Restaurant Katia
Cuisines: Mediterranean, Spanish
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access

Additional Information about El Castell de Ciutat

Address: Crta. N-260, km. 229, 25700 La Seu d'Urgell, Spain
Region: Spain > Catalonia > Province of Lleida > La Seu d'Urgell
Price Range: RM673 - RM1,221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — El Castell de Ciutat 4*
Number of rooms: 38
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Also Known As:
El Castell De Ciutat Hotel La Seu d`Urgell
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Questions & Answers

Here's what travellers have asked, with answers from El Castell de Ciutat staff and other travellers.
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Questions? Get answers from El Castell de Ciutat staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the Junior Ste, with private gardens and windows all around.”
Maryandlee, 13 Jun 2016 | Read review
“The suites are special although obviously more expensive.”
Scrubber077, 29 May 2016 | Read review
“We liked the spa level.”
finjr, 24 Jan 2016 | Read review
“Rooms that face the rear have a view of the pastures and mountain.”
KYsandy2013, 5 Sep 2015 | Read review
“Rooms with balcony are great.”
Tegfantrio, 16 Aug 2015 | Read review
5 of 5
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US$174* /night
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Relais & ChâteauxUS$173
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Prices are for 1 room, 2 adults
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