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Bannatyne Hotel - Charlton House

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886 Reviews from our TripAdvisor Community

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Showing 883: English reviews
Reviewed yesterday NEWvia mobile

My husband and I spent two nights in a small double. The room was not special and we did feel a little bit short changed. Fortunately for us the shower screen fell on me in the bath so we were upgraded and the other room was lovely. Staff were all friendly. The food was fantastic. Spa treatments were very good...

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Thank Harriet S
UK
Reviewed 4 days ago NEWvia mobile

Stayed here for a couple of days as guests for a friend's wedding. Our room was lovely with a roll-top bath located upstairs on the first floor above our bedroom. There was a small patio and gate that lead out to the outdoor heated pool and spa area. The spa itself was excellent...on a par with and in some aspects...

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Thank what-travel-review
Kingsbridge, Devon
Reviewed 4 days ago NEWvia mobile

Bought the 2-4-1 offer. Fantastic value. 4 treatments, dinner bed and breakfast and a bottle of prosecco. From the welcome on arrival the spotlessly clean room, the amazing food, the totally chilled atmosphere to the lovely girls in the spa. We left feeling relaxed and rejuvenated. Thank you so much.

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Thank Locky900
Bristol
Reviewed 1 week ago

Was worried in case it was snooty and posh.... Not at all. Friendly, smiley girls. Lovely. The spa is wonderful. Outside jacuzzi, but covered , all lit up at night, magical. Nice and warm. The pool is divided so you can swim outside if you choose. The pool is a hydrotherapy pool. SuperThere are 3 other rooms, steam, sauna and...

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Thank Grannyhubbard
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Grannyhubbard Thank you so much for taking time to write this review and for awarding us 5 stars! We have continuously new offers for the hotel, restaurant and spa and we look forward to your next visit. best wishes Sakis General Manager

Southend-on-Sea, United Kingdom
Reviewed 1 week ago

Charlton House was the venue for our wedding at the end of December. I cannot sum up their exceptional service and hospitality in one word - we really were made to feel incredibly special and every need was catered for and more. My wife stayed down the night before our wedding with some of her family, and I joined her...

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Thank Oliver H
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Oliver H Thank you so much for taking time to write about your stay at Charlton House and we are so thrilled that you had a fantastic wedding day here with us. I am particularly grateful for your kind words about our staff and of course I have forwarded your feedback to Julian in particular. It was our pleasure...

Lincoln, United Kingdom
Reviewed 1 week ago

We needed to stay close to Wells and this Hotel looked a good choice. However finding the Hotel in the dark with our satnav proved difficult - we were directed into the middle of an adjacent housing estate ! There were no direction signs from the main road , approaching from the Wells direction , which was very frustrating. I...

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1Thank Trevor C
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Trevor C Thank you so much for taking time to write about your visit to Charlton House and I am very sorry that you struggled to find us. The hotel is located just off the main road with illuminated road signs covering both directions. I am sorry if your satnav directed you to the housing estate but this is...

Bristol, United Kingdom
Reviewed 1 week ago via mobile

I stayed here with a friend for a 'One Night Simply Spa Break'. I upgraded our room and treatments to a half hour facial and an hour full body massage. Beautiful hotel and rooms, super friendly and helpful staff (in particular, Sam, who checked us in) and spa facilities were amazing. Treatments were very relaxing and food was great too....

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Helpful?
Thank 710anon
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear 710anon Thank you so much for taking time to write about your visit to Charlton House and for awarding us 5 stars! I am very grateful for your kind words about our staff and I have of course shared your feedback with Sam. We look forward to welcome you back soon best wishes Sakis General Manager

Sussex, New Jersey
Reviewed 2 weeks ago

Spent Christmas at Charlton House from our Christmas Eve arrival to our Boxing Day departure the staff were welcoming, attentive, friendly and happy to see us. The hotel has a wonderfully homely atmosphere with a roaring fire and bowls of clementine's, chocolates, nuts and mince pies replenished as required. In our rooms were Christmas cards, chocolates, wonderful cheese and biscuits...

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Thank susiemac30
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear susiemac30 Thank you so much for this fantastic review! It was really a magical Christmas and I can assure you that we enjoyed looking after all our guest. It was of course hard work for us, but when we receive wonderful compliments from our guest than it makes it all worthwhile! We hope to see you soon again Best...

bath
Reviewed 2 weeks ago via mobile

Well what can I say.Charlton house played such a huge part in my daughter Kerrie and New Son -in -law Laurie's wedding.When choosing their venue they wanted something quaint,homely but at the same time had an edge which Charlton House had for sure.Menus sorted and amazing plans made we wondered whether it would come up to our expectations,well it certainly...

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Thank nannytobe
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear nannytobe Thank you so much for this fantastic review!! It was our pleasure to look after your family and friends and your kind words make all the hard work worthwhile. I have of course shared your feedback with all the team. Looking forward to your next visit Best regards Sakis General Manager

Basingstoke, United Kingdom
Reviewed 2 weeks ago

We visited on New Year's Eve and were delighted to receive an upgrade to our room. The spa treatments were first class and we had a very relaxing afternoon. The evening meal was extremely good, the chef and his brigade deserve a medal for producing such good food for so many people. Well done everybody at Charlton House for giving...

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Helpful?
Thank Chris G
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Chris G Thank you so much for taking time to write about your visit to Charlton House and for the fantastic feedback. It was a great night indeed and we had great comments all around! Hope to see you soon again best wishes Sakis General Manager

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Banquet Room
  • Meeting Rooms

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: RM436 - RM1,233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior deluxe rooms backing onto the spa are excellent!”
 of 5 bubbles 101oliverh, 7 Jan 2017 | Read review
“we had the suite which was wonderful”
 of 5 bubbles susiemac30, 3 Jan 2017 | Read review
“The superior rooms have excellent facilities and ours had a huge four-poster bed”
 of 5 bubbles W2812QOchrisg, 1 Jan 2017 | Read review
“Any room is good but the Duncan Bannatyne room looks special”
 of 5 bubbles russellf3, 5 Dec 2016 | Read review
“Adam and Eve room overlooks the lovely grounds very romantic.”
 of 5 bubbles BertieBassett83, 14 Nov 2016 | Read review
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