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Bannatyne Hotel - Charlton House

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Bannatyne Hotel - Charlton House
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921 Reviews from our TripAdvisor Community

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There are newer reviews for Bannatyne Hotel - Charlton House
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Showing 918: English reviews
Gloucestershire, United Kingdom
Reviewed 4 weeks ago via mobile

This is our second visit to this hotel, as we wanted a quiet, relaxing break. We feel this hotel offers just that. A special thank you must go to both Emily who gave me a fantastic massage, facial and body polish, and Megan who gave my husband a full body massage. The evening meal and breakfast was very tasty, plenty...

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Helpful?
Thank Trumpton_8
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Trumpton_8 thank you so much for staying with us and for taking time to write about your experience. I have shared your feedback with all the team but of course Megan and Emily in particular. We look forward to your next visit. best wishes Sakis General Manager

Ashford, United Kingdom
Reviewed 4 weeks ago

Thought we would have an indulgent few days away and we were not disappointed. From the moment we arrived we were looked after by the lovely staff. We booked in and a member of staff took us round the hotel and spa so that we could see what was available and then our case was taken up to our room....

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Thank Martin T
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Martin T Thank you so much for staying with us and for awarding us 5 stars. We are delighted you fully enjoyed your stay and look forward to your next visit. best wishes Sakis

Reviewed 4 weeks ago via mobile

Excellent customer service. Hotel manager went above and beyond, by assisting me after a 7 hour car journey (rotting M6!) This hotel is a charming old place. Impeccably clean with attention to every detail. Even the music piped through the quality hidden speakers in the public areas, is soothing without being saccharine. Breckfast was divine! The 'help yourself' offerings were...

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Thank Cat B
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear Cat B Thank you so much for awarding us 5 stars! It was our pleasure to look after you and hopefully you will have next time the opportunity to enjoy our spa facilities. best wishes Sakis

Yeovil, United Kingdom
Reviewed 4 weeks ago

Initially this was a country break for my wife and myself which developed into a wonderful relaxing few days as we enjoyed the location and Charlton House. Then we discovered that the Spa was available daily, all on the ground floor with additional areas for guests to use. The Hotel is well managed, has good choices, no pressure, so allowing...

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Thank timblagrove
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear timblagrove Thank you so much for staying with us and for taking time to write about your visit. We are delighted with the 5 stars you have awarded us and look forward to welcome you back soon. best wishes Sakis

somerset
Reviewed 4 weeks ago

Just arrived back after a short break away for a party of 8 ladies. All of our rooms were of excellent standard. The evening meal and breakfast are very good and quality produce used. We all had 2 spa treatments each which were amazing. The staff in the hotel and spa are very friendly. We are all looking forward to...

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Thank sparkles4
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear sparkles4 Thank you so much for staying with us and for taking time to write about your visit. We are delighted you have awarded us 5 stars and look forward to welcome you back in the near future. Best wishes Sakis

Letchworth, United Kingdom
Reviewed 4 weeks ago

We are had a lovely time at this Spa. Staff were really attentive and the food especially the breakfast was amazing.

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Thank sue06262008
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear sue06262008 Thank you so much for staying with us and for awarding us 5 stars in your review. We are delighted you enjoyed every aspect of your stay and look forward to your next visit. Best wishes Sakis

bridgwater
Reviewed 4 weeks ago

Stayed 1 night 17-02-17 from check in to check out a great experience . Arrived early and room was not quite ready so had a drink in the bar by the time we had finished this the room was ready and was advised we had been upgraded to the Adam and Eve room 02 ....very nice and much appreciated ....

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Thank executivesuite
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear executivesuite Thank you so much for staying with us and for taking time to write this review. We are delighted you have awarded us 5 stars. I have forwarded your feedback to all our staff. We look forward to your next visit Best wishes Sakis

Bristol, United Kingdom
Reviewed 4 weeks ago via mobile

We decided to book a weekend away at Charlton House & Spa as a Valentine treat for ourselves and a weekend without the kids. We had a fantastic time staying at the hotel, using the Spa and having our treatment done. The staff were great and could not help us enough from the moment we checked in, giving us a...

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1Thank KIRSTY H
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear KIRSTY H Thank you so much for staying with us and for your detailed feedback. I am most grateful for all your wonderful compliments and I have noted your comments about our bath robes. I have shared your review with all the team and we all look forward to welcome you back very soon. Best wishes

Somerset UK
Reviewed 4 weeks ago via mobile

My daughter and I had a lovely relaxing break here. Room, spa, service and restaurant were all great. We had two small treatments each included. The standard was really poor. Being a beauty therapist, I was shocked to find my 15 min facial meant only 7 mins max on the couch and my neck not touched at all. Manicure wasn't...

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Thank Nicky E
Lower Langford, United Kingdom
Reviewed 4 weeks ago

Charlton house is fine, but very over-priced for what you get! They said they upgraded me to a nicer room when I got there but I had already booked the nicer room and paid for it! There was no swimming pool, just the hydro pool. The spa itself was nice but didn't really have that much to it. The spa...

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Helpful?
Thank LizC12016
BannatyneCH, General Manager at Bannatyne Hotel - Charlton House, responded to this review

Dear LizC12016 Thank you very much for staying with us and for taking time to write about your experience. My sincere apologies that your stay was not to your full satisfaction. We receive continuously feedback on what amazing great value for money we offer and so I was naturally concerned about your feedback. Unfortunately I have no way of knowing...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Banquet Room

Additional Information about Bannatyne Hotel - Charlton House

Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: RM437 - RM1,586 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Hotel - Charlton House staff and other travellers.
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Questions? Get answers from Bannatyne Hotel - Charlton House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 14 has a wee patio and separate access. Very nice”
 of 5 bubbles rikkitikkitaviLondon, 11 Mar 2017 | Read review
“I stayed in room 25 Doulting , that was quiet and with a Patio”
 of 5 bubbles 473jacquelineh, 7 Mar 2017 | Read review
“Take a brolley with you if staying in one rooms that you have to go outside too !”
 of 5 bubbles Dorsetsbest, 2 Mar 2017 | Read review
“Room 22 with 2 bathrooms”
 of 5 bubbles 848jeanettec, 1 Mar 2017 | Read review
“Book with company direct for best prices and advice from staff who know the hotel intimately.”
 of 5 bubbles MartinT85, 22 Feb 2017 | Read review
5 of 5