EM Royalle Hotel and Beach Resort

EM Royalle Hotel and Beach Resort

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We stayed here last January. We were looking for hotels that has a good privacy. This one is perfect! We love its accessibility as well.
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2.0
#10 of 10 hotels in San Juan
4.2 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
2.8 of 5 bubbles
Service
3.0 of 5 bubbles
Value
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HOTEL STYLE
Mid-range
Property amenities
Restaurant
Room features
Air conditioning
14Reviews0Q+A5Room tips
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Detailed Reviews
mikek123 wrote a review Jan 2020
Birmingham, United Kingdom
1.0 of 5 bubbles
This hotel had many negative reviews, but we decided to give it a try because the pool area looked enticing. We booked 2 rooms one for us and one for our friends. Our friends arrived early and despite showing the receptionist the booking confirmation they could not locate it.
We paid more for the room than other similar hotels that we have used previously. The room was small and the furniture was shabby and in need of replacing. The bathroom WC and wash basin was of the poorest quality. No toiletries were provided. There was only one toothbrush provided for a couple. There were 2 cups and an electric kettle, but no coffee, tea or whitener.
The room was not cleaned until 5 pm. On our first night there were hairs on the bedsheet. An inadequate supply of towels were noted.
After several beers, we were served warm beer ( which we rejected) because they had no stock of chilled beer. We ordered a whiskey, but were told that it had to be collected from behind the reception.
Breakfast was a complete disaster. Filipino breakfast was complimentary, however when it arrived it was stone cold and inedible. We then ordered of the menu, Adair it arrived stone cold. Coffee was self service, 3 plastic containers with the ingredients, a hot water urn were provided. Naturally, a long processions of people were taking time to make their coffee and by the time we got to our turn the water in the urn was cold.
Service was slow and unresponsive. Clearly this is a new hotel, but the owners have a lot to learn. A top rated hotel manager is badly needed, but my instinct tells me that the hotel is run on a shoestring budget and it will continue to disappoint.
Read more
Date of stay: January 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Room Tip: Do not go there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chefallanskitchen wrote a review Feb 2020
Puerto Banus, Spain
1.0 of 5 bubbles
We are family of four adults and two children we booked online seing a good picture but never read the comments because of slow internet connection. Arriving on the reception we ask if we can book early because we’ve been driving for 5 hours and we just want to rest especially the kids, to our surprise that we are being charged an additional 1800 pesos for 2 rooms for early check in whereas in the five star hotel that we been its totally free of charge knowing that the rooms are already available and that it cannot be booked. And explaining them that we are going to stay for the night ang after breakfast we will check out. Which we did 4 hours earlier than their usual time. Its a potentially valuable investment but negatively managed. Service is poor. Especially how they manage their bar and restaurant. Totally blinded of simple details that your stay will be unforgettable. We’ve been travelling and stay in hotel and dine in restaurant aside that we have been working in the industry for 20 years we want and know what’s the best for our customers. In general honesty avoid going, if you have no choice then be it. But better bring your own BAON when you come to eat in their restaurant for the sake of your children because they will starve of waiting for your meal. 😢😢😢
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Faneza wrote a review Mar 2020
3.0 of 5 bubbles
The hotel is build in one of the most beautiful beach spot in San Juan. I liked the pool and the beach. The staff were nice and helpful, but the service is quite poor as when we arrived the rooms were not ready ohkay that's understandable as we arrived a little early than the normal check in time But it took hours before they gave and completed the amenities and I had to go down and remind them of it. No phone inside the room too so you can't call them for any concerns. It was also very noisy at the fourth level, I hope the staffs use their common sense that there are customers in the hotel. Foods? Hmm please don't order pad Thai here as the chef Had no any idea what pad Thai is, hahah. Indian curry? Oh sorry but also no idea what Indian curry is .. I think they better focus on local food than trying to serve international food. Too many concern about their food here heard other customers complaining too.
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denise O wrote a review Oct 2020
Nueva Ecija Province, Philippines
+1
4.0 of 5 bubbles
We enjoyed our stay here. We were looking for a hotel that is accessible to nightlife, food trips, and surfing but we also want privacy. This hotel is perfect for couples like us who wants to have a privacy or who wants to be away feom the noise of the city while enjoying the activities in La Union. It is very accessible.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark C wrote a review Jun 2024
Nasugbu, Philippines
2.0 of 5 bubbles
Great location on a wide and quiet beach, nice swimming pool facilities. Our “deluxe” room, as advertised, was beach front with a good view. Other than that, it felt like a basic, budget room - no sheet on the beds, just a thin and coarse comforter. No decor in the room. No phone. No bath rugs, thin bath towels. Beach towels at additional cost. Be very patient for hot water to arrive in the shower. No maid service unless requested. We did finally get maid service and bath rugs but it took my wife 2 visits to reception and a Facebook message (remember, no phones) to get this done.

As far as the restaurant, food may be OK but good luck getting service. It took over 30 minutes (and getting up 3x to find and talk to a server) just to get 2 cups of coffee in the morning.

As an American living in the Philippines, I always enjoy the warmth, politeness, and friendliness of staff in hotels. Most staff here (there were pleasant exceptions) seemed to avoid talking to us or even making eye contact unless they absolutely had to Something wrong is going on at this hotel.

All of this I might expect at a budget hotel, at a fraction of the price here. This is a fairly expensive hotel, unfortunately trying hard to act budget.
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Date of stay: June 2024
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Don't waste your hard-earned money on this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enteng wrote a review Mar 2022
Luzon, Philippines
2.0 of 5 bubbles
Grilling is an activity we enjoy, however, it is allowed but with corcage fee. There is no trash bin inside the CR. Sheet is too thin and the bed is good for 2 who sleep in only one position. Intercom is not functional. Short staffed. Buy things you forgot (slippers, lotion, conditioner, snacks, etc.) away from the hotel.
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claire T wrote a review Aug 2023
1.0 of 5 bubbles
One night stay.
On arrival our room was changed. We were assured this would be our room. After unpacking we went for a swim. During our swim 2 hrs after arriving we were asked to change rooms again.
After discussing with management (Bell) we were told to stay in the room we were given would cost extra. The moving room s had made us late for an appointment with friends. We moved rooms.
After returning our room key did not work.
We went up and down the stairs 3 times, each time we were told the key would work, it didnt.
There were no towels in the room.
Another 3 times calling housekeeping and only by waiting awkwardly at the reception desk did we get towels.
We acknowledge it was a long weekend and busy.
That said we were treated very poorly. No compensation offered and also charged for drinking water the next morning.
The rooms were mouldy.
The wifi didnt connect to the internet. Cellphone signal terrible.
Never stay at this hotel.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
Room Tip: Avoid at all costs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AzianMatey wrote a review Mar 2020
Subic Bay Freeport Zone, Philippines
3.0 of 5 bubbles
I go to La Union once a month so I decided to give this hotel a chance. The property is new. It has its own beach front, a good enough size swimming pool, an elevator and a good parking space. I think that the rooms are ok for what you paid for. I think what I don't like the most is their breakfast. They need to improve a lot. I am cutting them some slack in terms of the customer service they have specially the dining peeps. I think they need more training in the areas of customer service and in the upkeep of their property. I think the Front office people did a good enough job for me.
Read more
Date of stay: February 2020
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: beach front rooms are better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maria Cecilia P wrote a review Mar 2023
4.0 of 5 bubbles
We really enjoyed our stay in the hotel. It is located beachfront with large swimming pol. Rooms are clean. Staffs are nice and accommodating. Free Wifi connection. Foods taste good also. I will definitely recommend this.hotel.
Read more
Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kara wrote a review Feb 2020
Marbella, Spain
+1
1.0 of 5 bubbles
The place is nice and the hotel has a lot of potential. But MANAGEMENT IS KEY.

Pros:
- New hotel
- Modern design
- Location

Cons:
- We arrived early so wanted to do an early check in if rooms were available. They wanted to charge us php 900 per room for checking in 3 hours early.
- Shower water was salty.
- Towels didn’t smell clean
- No space in bathroom for hanging towels.
- No comforters, only thin bed sheets.
- I always bring my own toiletries especially because I have small kids. But for a family room of 4, they only provide tiny sachets of shampoo and soap.
- They have a kettle in the room, but no coffee or tea.
- Terrace floor was really dirty.
- THE RESTAURANT just made things worse.
- We waited almost an hour and half for a meal they claim to be good for 6 pax, only to be disappointed to see it was good for 2 persons. They just added 6 cups of rice. When we asked, ‘Is this for 6?’ The waiter answered, ‘Ma’am, this is php 999’. (They MUST not put it’s good for 6 then..)
- We ordered some more food because we were left HUNGRY. Waited another 45 minutes. Take note, there were only 4 tables including us.
- My husband ordered 2 more bottles of beer, took another half an hour so he had to get up to get them from the RECEPTION. They don’t even have a proper bar.
- When you sit in the restaurant, nobody comes. You have to call them.
- To ask for the bill, you have to wait another half an hour.
- Service is hideous. They so badly need a manager.
- We booked a room for 4, but breakfast is included only for 2.
- No brewed coffee in the breakfast, only INSTANT.
- There was a hair in my coffee cup.
- They don’t provide pool towels.
- There was a plate of toast in the reception, and the owner was just there!
- And the list goes on...

I hope all these bad reviews help the management to wake up regarding this situation because SERVICE is really important. Hotel is quite new but needs a lot of improvement, they have a long way to go.

I do understand this is not a five-star hotel but the rooms are too pricey for what it really offers. I hope this helps others looking to book here. Our experience was not good at all and will definitely NOT COME BACK.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark C wrote a tip Jun 2024
Nasugbu, Philippines188 contributions108 helpful votes
2.0 of 5 bubbles
"Don't waste your hard-earned money on this hotel"
Read full review
Claire T wrote a tip Aug 2023
3 contributions
1.0 of 5 bubbles
"Avoid at all costs"
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irish j wrote a tip Jun 2023
United Kingdom35 contributions
1.0 of 5 bubbles
"N/A"
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AzianMatey wrote a tip Mar 2020
Subic Bay Freeport Zone, Philippines168 contributions79 helpful votes
3.0 of 5 bubbles
"beach front rooms are better"
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mikek123 wrote a tip Jan 2020
Birmingham, United Kingdom22 contributions28 helpful votes
1.0 of 5 bubbles
"Do not go there."
Read full review
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PRICE RANGE
RM 342 - RM 412 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonIlocos RegionLa Union ProvinceSan Juan
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EM ROYALLE HOTEL AND BEACH RESORT: UPDATED 2024 Reviews, Price Comparison and 16 Photos (San Juan, La Union, Philippines) - Tripadvisor

Frequently Asked Questions about EM Royalle Hotel and Beach Resort
Which popular attractions are close to EM Royalle Hotel and Beach Resort?
Nearby attractions include St. John the Baptist (2.9 km), Mebuyan's Vessel (3.5 km), and Manna Mall (7.7 km).
What food & drink options are available at EM Royalle Hotel and Beach Resort?
Guests can enjoy an on-site restaurant during their stay.
What are some restaurants close to EM Royalle Hotel and Beach Resort?
Conveniently located restaurants include Gefseis Greek Grill, El Union Coffee, and Amare La Cucina.
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