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Grand Mercure Puka Park Resort

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632 Reviews from our TripAdvisor Community

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Showing 583: English reviews
Mumbai
Reviewed 8 December 2013 via mobile

The place is extremely private away from the hustle n bustle of the usual towns However for those who like to be in the centre of the town - tairua pacific harbour lodge would be a better option None the less puka park had amazing staff - including Pablo his fiancé joselyn , amba ... Extenely cooperative and helpful staff...

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Helpful?
1Thank Saadsalim29
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Saadsalim29, Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. Congratulations on your wedding! What a wonderful place to spend your honeymoon. We look forward to welcoming you again next time - maybe for your anniversary.

Auckland
Reviewed 5 December 2013

Had some friends over from the states and we selected this property to show off some fabulous NZ bush and beach. The rooms are obviously being upgraded which is a good thing as some parts a bit tired. The staff were very friendly and helpful but the entire experience with them made us feel that they were all on a...

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Helpful?
Thank Natalie S
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Natalie S, Thank you for taking the time to post your review after your stay. We are pleased to read that you enjoyed your stay and that you would return again, however disappointed to read that you felt that the service from our staff was lacking somewhat. This has been raised with the General Manager so that he can...

Southend-on-sea, United Kingdom
Reviewed 1 December 2013

My wife and I booked this resort for two special nights at the end of an extended New Zealand tour. When we arrived the pot holed road, the clapped out mini bus that took us to the unit, the mountain goat track up to the unit and building site all about us made us feel we had made a mistake....

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Helpful?
1Thank RichardW1953
London, United Kingdom
Reviewed 1 December 2013

My wife and I stayed at the Resort for 4 nights. Our tree top chalet was comfortable with some cooking facilities - although we never used them. The receptionists - Amba and Joselyn - were outstanding. They could not have been more helpful in booking trips for us and generally being helpful and informative. Wifi is very expensive and restrictive...

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Helpful?
Thank Richard W
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Richard W, Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. We are delighted to read that you enjoyed your stay, but disappointed to read of the slow service from the kitchen. This is being investigated by the General Manager so rectify any concerns. Again we thank you.

Sydney, Australia
Reviewed 30 November 2013

The room was nice but access to rooms is difficult. Parking is a long way from rooms so it is quite an uphill hike to get back to your room. Definitely not a place for older or less mobile travellers. The Restaurant seemed a bit expensive and we didn't eat there. It was pretty empty whenever we walked past. Pauanui...

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Helpful?
Thank Dennis B
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Dennis B, Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. We are sorry to hear that you found Pauanui a little remote for your weeks stay. Yes the refurbishment of all rooms is now complete and we have received wonderful feedback from the guests staying with us. Again, we...

Brisbane
Reviewed 29 November 2013

We stayed at Puka Park through the Accor Vacation Club, and it was our first experience using the AVC properties and system. The hotel is secluded on the hillside just above the beach village of Pauanui on the East Coromandel Peninsula, and we visited just prior to the busy summer season. We booked a studio, which was roomy and were...

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Helpful?
Thank Brisbanegirl22
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Brisbanegirl22, Thank you for taking the time to post your review after your stay at Grand Mercure Puka Park. It is always great to hear from Accor Vacation Club members enjoying their holidays. Puka Park is a very special unique property made all the more so by the wonderful staff we have working there. Jocelyn will be thrilled with...

Rotorua, New Zealand
Reviewed 28 November 2013

Our chalet was set in the bush behind the main receiption area, which meant an up hill walk from any of the facilitys. However a ride in a golf cart back to our room was always on offer. Set away from any main roads ensured for Peace and quite through the night with only the birds and sunrise to wake...

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Helpful?
Thank pdbkwalker
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear pdbkwalker, Thank you for taking the time to post your review after your stay. Our staff are always happy to help out by transporting guests in the golf buggy. This property is being fully refurbished and the blinds will be replaced. Thank you for letting us know about the one in your room. Again, we thank you and look...

Reviewed 28 November 2013

Lovely location in the Coromandel, freestanding units in the bush, lovely bar overlooking bush, very private and restful. The service was good, the reception and restaurant are a little tired. They should replace the batteries in the remotes.

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Helpful?
Thank Debbie1270
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Debbie1270, Thank you very much for your review. We agree - what a wonderful area the Coromandel Peninsula is. The public area will soon be refurbished up to the same wonderful standard of the rooms. We shall have the remotes controls checked for batteries - thank you for letting us know. Again, we thank you and look forward to...

Auckland Region, New Zealand
Reviewed 13 November 2013

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Helpful?
Thank Maxwell G
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Sydney, Australia
Reviewed 10 November 2013

My wife and I arrived into this tropical oasis late one Wednesday in late October and we were both in awe with the friendliest of staff we have encountered for quite some time, On entering our Chalet, I was immediatley impressed with the size and spaciousness of the beautifully set out room. Everthing was new and nicely decorated and then...

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Helpful?
1Thank SSS1960
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear SSS1960, Thank you for taking the time to post your wonderful review. Isn't it an absolutely wonderful location. We are so pleased that you enjoyed the recent refurbishment. As you cam imagine a lot of hard work goes into any refurbishment and it makes it all the more worth while when we receive feedback like yours. We look forward...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: RM718 - RM1,287 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room closer to the main building.”
 of 5 bubbles Foreranger, 18 Nov 2016 | Read review
“Kauri room with kitchen facilities”
 of 5 bubbles Chelep1508, 2 Nov 2016 | Read review
“There is a bit of a climb to the room but the staff will drop you”
 of 5 bubbles 383vinodk, 12 Oct 2016 | Read review
“Chose the lower regions closer to reception level if you don't like hills”
 of 5 bubbles 928annettef, 28 Sep 2016 | Read review
“If you don't like walking ask to be closer to the reception as the hotel grounds are quite steep”
 of 5 bubbles jenuq1, 22 Sep 2016 | Read review
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