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The website states free parking but no clear details of any parking arrangement or FINES
I have stayed at the venue previously unfortunately this time I was there for a worksconference and did not notice there had been a change in the parking arrangements its...More
Response from fohpriory, Front Office Manager at Hitchin PrioryResponded 11 April 2017
We have recently introduced a new parking system run by an outside company as our car park was being used frequently by people not using the hotel meaning our guests could not always park.
There are several signs in the car park which...More
On arrival it looked lovely from the outside with landscaped gardens and lots of parking but that was the end of the good stuff. I was in a rush to check in and work in my room before going out but check in was a...More
1 Thank Ella C
Response from fohpriory, Front Office Manager at Hitchin PrioryResponded 30 March 2017
Dear Ella C,
Thank you for your review, I am sorry that you did not enjoy your stay with us.
On check in you can either pay for your room to ensure a speedy check out, or pre-authorise your card so that any extras can...More
Stayed here for five nights on a training course. Thoroughly enjoyed my breakfast every morning and the lunches were lovely - hot meat or vegetarian choice or fish and meat platter with salad. My room was in the main house and was quite cold but...More
Thank Ali C
Response from fohpriory, Front Office Manager at Hitchin PrioryResponded 27 March 2017
Dear Ali C,
Thank you for your lovely review, I am glad you enjoyed your stay & course and look forward to welcoming you back with your husband.
I will pass your comments on to all our staff, especially housekeeping.
Room was very basic, bathroom wasn't particularly good and looked quite grubby but the sheets were clean, so stuck it out as it was only for one night.
Went to breakfast the following morning and requested scrambled egg, 1 slice of bacon and a slice...More
Thank Jenny W
Response from fohpriory, Front Office Manager at Hitchin PrioryResponded 24 March 2017
Following your feedback at the reception desk I confirm that I have spoken to the catering manager who has addressed the issue with the member of staff concerned. I am sorry you had a bad experience on this occasion and do hope you...More
Reception check in was clumsy, receptionist wasn't aware of any of the room related questions I was asking, eventually gave up. Then put me in a single room, completely out of date, dirty, shabby, windows didn't have a lock, so if anyone could open it...More
Thank Paulo M
Response from fohpriory, Front Office Manager at Hitchin PrioryResponded 23 March 2017
I already replied to your review on our facebook page but just wanted to reiterate that the room service experience you received is certainly not up to our usual standards and I will bring this up with the team to ensure it doesn't...More
Response from Caroline M | Reviewed this property |
The room was ok, not modern. The hotel was clean and atmospheric. The staff were very helpful and friendly. If you want to ensure a refurbished room call the hotel I am sure they will be able to help you