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The Hermitage Hotel

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The Hermitage Hotel
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1,697 Reviews from our TripAdvisor Community

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Showing 1,500: English reviews
Perth, Australia
Level Contributor
84 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed yesterday NEW via mobile

The Hermitage Hotel is in a superb position overlooking Mt Cook. The hotel is very well run and highly organised, receiving daily coach loads of visitors from around the world. The food is excellent with a wide range of choices. The staff are extremely helpful, friendly and professional. However, the hotel will have to upgrade. The rooms are looking tired... More 

Helpful?
Thank Lesley18
Canberra, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

We stayed in a superior room costing $NZ 380. However we were required to pay extra for wi fi, which turned out to be rather slow and extremely frustrating. The hotel has been much extended which makes for long hikes to reach the restaurants and reception. Water pressure was lacking in the shower and the dismal range of tv channels... More 

Helpful?
Thank Don W
Brisbane, Australia
Level Contributor
474 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 2 days ago NEW

We stayed for a night at the Hermitage in order to get a ski plane view of Mt Cook and the Glacier. Sadly the weather was abysmal and it was cancelled. Check in went well but we had to park out the back and organise our own bags. I also note the credit card surcharge. The room itself was clean... More 

Helpful?
Thank zzrbell
Leicester, United Kingdom
Level Contributor
139 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 days ago NEW

At first impression this hotel looks vast, Impressive, but vast. Immediately alarm bells start ringing, and that's before we've even entered. A extremely dark metal construction amongst magnificent scenery. Shame, it spoils the area. No help was offered with our bags, we had to ask, then we were asked, do you want help with your bags or can you manage???... More 

Helpful?
1 Thank Jules L
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 days ago NEW

Well it's not the only place to stay... it's just the ONLY place to stay. A really top notch place with rooms and staff that will meet all of your expectations. The views from your room are fabulous, the rooms are well appointed, and the restaurants onsite are outstanding.

Helpful?
Thank Richard M
MrNathanQ, General Manager at The Hermitage Hotel, responded to this review

Thank you for taking the time to post your review Richard, I am delighted to read your kind comments, in particular your reference to our team. I trust we will have the pleasure of welcoming you back to The Hermitage Hotel when you next have cause to visit Aoraki Mount Cook. Thank you for your endorsement, Nathan More 

Bristol, United Kingdom
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 days ago NEW

Stayed in a couple of Standard rooms and these were both very tired. The corridor woodwork was badly in need of repair where it had been damaged by the service trolleys. The hotel is a bit of a maze and they do not supply any maps and the signage is not terribly good. Free Wi-fi is limited to public areas.... More 

Helpful?
Thank phshanks
MrNathanQ, General Manager at The Hermitage Hotel, responded to this review

Thank you for taking the time to share your feedback from your recent stay. I am a little disappointed to hear that you found the standard rooms tired, as it isn’t the usual feedback we hear on them, but guest feedback is important to us and we will continue to seek further guest feedback to clarify where we can improve... More 

Australia
Level Contributor
104 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 week ago NEW via mobile

This is a big hotel catering for many large tourist groups. Buffet breakfast choices was extensive to say the least. For dinner we ate at both the buffet restaurant and the al a carte restaurant (great steak). The dinner buffet looked a bit tired and certainly caters for an Asian market. One complaint with the rooms is noise from surrounding... More 

Helpful?
Thank stepet77
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago NEW via mobile

Good food, rooms, views and staff. This place puts the USA National Park Lodges to shame. Book full service dining in the panorama room and skip the multicultural scene at the dinner buffet. It's worth every penny. Worth a round the world trip.

Helpful?
1 Thank Bud W
Swansea, United Kingdom
Level Contributor
6 reviews
Reviewed 1 week ago

We booked last minute (which I would not recommend as we struggled to get a room) stayed for 2 nights - the first night we did not sleep well at all due to an extremely noisy neighbour. However, the room was large, clean and had fabulous views of the elusive Aoraki. Breakfast was an enormous selection of everything you could... More 

Helpful?
Thank carlie_williams
Chapel Hill, North Carolina
Level Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 week ago

After checking into our room at the Mt. Cook Lodge, we drove up to the Hermitage for lunch. At the Hermitage they have a very large dining room with a first class buffet. We had a really wonderful afternoon buffet which also served as our evening meal. The Hermitage itself is a luxury high rise hotel. It has a spacious... More 

Helpful?
Thank Fingerpicker8

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
From an intrepid journey through glacial valleys to a mouth-watering culinary dining adventure, The Hermitage Hotel is the perfect 'base camp' to discover your Peak Experience. Choose from premium hotel rooms, motel units or cozy chalets. Add world-class activities such as Glacier Explorers, Tasman Valley 4WD and Argo Tours, Big Sky Stargazing, Encounter Day Walks, scenic flights or the visual extravaganza of the Sir Edmund Hillary Alpine Centre and you have a unique, year-round alpine adventure perfect for the family holiday or your next romantic getaway. ... more   less 

Additional Information about The Hermitage Hotel

Address: Terrace Road | Alpine Village, Mt. Cook Village, Aoraki Mount Cook National Park (Te Wahipounamu) 7999, New Zealand
Region: New Zealand > South Island > Canterbury Region > Mackenzie District > Aoraki Mount Cook National Park (Te Wahipounamu) > Mt. Cook Village
Price Range: RM567 - RM2,046 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Hermitage Hotel 4.5*
Number of rooms: 164
Also Known As:
Hermitage Hotel Mt Cook Village
Hermitage New Zealand
The Hermitage Hotel New Zealand/Mt. Cook Village
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Questions & Answers

Here's what travellers have asked, with answers from The Hermitage Hotel staff and other travellers.
11 questions
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Bettendorf, Iowa, USA
over a year ago
Solana Beach, California
3 months ago
Orlando, Florida
3 months ago
Coolangatta, Australia
brisbane

See all questions (11)

Questions? Get answers from The Hermitage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper Floors are worth the extra for the views”
 of 5 bubbles zzrbell, 30 Nov 2016 | Read review
“Don't stay here”
 of 5 bubbles julesl314, 29 Nov 2016 | Read review
“avoid the standard rooms”
  • STandard Room with Balcony (room 328)
  • 'Patio' - Path in front - Room 236
  • Standard Bedroom
 of 5 bubbles phshanks, 26 Nov 2016 | Read review
“The upper floors are quieter but this is likely because they are more expensive.”
 of 5 bubbles carlie_williams, 24 Nov 2016 | Read review
“I think any room you get will have an excellent view.”
  • This is the lounge. The dining room and bar would be to the right.
  • This is a view from the 6th floor elevator lobby.
 of 5 bubbles Fingerpicker8, 23 Nov 2016 | Read review
5 of 5