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Neptune Resort

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Neptune Resort
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212 Reviews from our TripAdvisor Community

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Showing 212: English reviews
Reviewed 24 March 2016

Just spent 6 nights at the Neptune resort and I must say I cannot wait to go back. There are so many positives to this place...the views are awesome, the bed was so comfortable, close to pacific fair shopping, 500mtr walk to restaurants, 300mtr walk to the beach, coffee shop down stairs had awesome food & coffee (try the Bircher...

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Helpful?
1Thank Sean O
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Sean O Great to hear you had such a fantastic stay and thanks for taking the time to post your review, we love hearing about our guests holidays. We can't wait to welcome you back either! See you soon....

Sydney, Australia
Reviewed 23 March 2016

This was our second stay at Neptune as we loved it so much the first time! Could not fault the rooms or staff there, we absolutely love our stays here!! We actually got engaged (yay!) one early morning at the beach while we were staying there this month, and when we returned to the resort, we bumped into a couple...

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1Thank Katie M
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Katie M It was great to welcome you both back and we were all so excited for you both about your engagement, we look forward to welcoming you back for your honeymoon. Don't forget to send us some photos of the wedding! See you soon...

Melbourne, Australia
Reviewed 23 March 2016

On entering my unit for the first time it was WOW! The one bedroom unit was clean, bright and very spacious. From the balcony, a view of the ocean could be seen in one direction and on the other side, a view of the mountains. Having breakfast on the balcony each morning was a real treat.The bed was comfortable and...

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Helpful?
Thank Wazza244
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Wazza244 Thanks for such a lovely review. We pride ourselves on the cleanliness of our rooms and pleased you were "WOWED" by your apartments presentation. No need for a car around here, as you mentioned everything is within walking distance and public transport just across the road. We look forward to welcoming you back soon.

Adelaide, Australia
Reviewed 18 March 2016

We had a wonderful stay as both accommodation was so comfortable and location being so convenient made it possible to pack in so much for a very brief visit.Our late arrival was no problem as we just followed the simple instructions emailed to us. Staff were very obliging and informative. Definitely on my list for a revisit.

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Helpful?
1Thank Molly L
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Molly, thanks for staying with us. We are so pleased you had a fabulous visit and we couldn't agree more about our location, it definitely is one of our key features being so close to everything. We look forward to welcoming you back soon.

Hamilton, New Zealand
Reviewed 15 March 2016

Arriving late on a Sunday evening the after hours check in procedure was simple and efficient. The allocated room was exactly what we we requested and was clean and comfortable. Off road underground secure parking. Very easy flat walk to shops and amenities with plenty of interesting places to eat. Directly across the road from the tram station and casino....

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1Thank Nick E
Rebecca T, General Manager at Neptune Resort, responded to this review

Thankyou Nick E, couldn't have said it better myself :) :) You are welcome back anytime you like!!!!!!! Jokes aside, we do appreciate you positive comments and will look forward to having you visit us again soon. Warm Regards Rebecca

Canberra, Australia
Reviewed 27 February 2016

Stayed in 2 bedroom penthouse, very impressed. Clean, well appointed with good views. Bed very comfortable, shower and spa great. The staff were very helpful and knowledgeable. The café next to foyer serves a great coffee and reasonably priced brekky. Three minute stroll to centre of Broadbeach. Highly recommend !

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Helpful?
Thank Happystayer2602
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Happystayer Thank you for such a lovely review. We couldn't agree more regarding the great coffee at the café, we should know since we are daily consumers! The Penthouse is such a lovely apartment for views and pure relaxation. We look forward to welcoming you back soon. Kind Regards

Reviewed 25 February 2016 via mobile

Great sized apartment and view but needed modernizing and an update. Very friendly and helpful staff. Great location next to both shopping centres, the beach and the train station to go into surfers paradise. Unfortunately the WiFi did not work during our stay due to a fault.

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Helpful?
1Thank Quigge
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Quigge, We are delighted you had an enjoyable stay with us and agree the location is pretty perfect! We apologise for the wifi not working during your stay, although technology is here to make our life easier it can be very frustrating when it's not working. We look forward to welcoming you back soon.

Queensland, Australia
Reviewed 16 February 2016

I would highly recommend this resort pool and spa very clean and warm Walking distance to bus and tram station walking distance to shops 10dollar breakfast was worth having at restaurant next door Will be returning on another stay

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Thank 396kae
Rebecca T, Manager at Neptune Resort, responded to this review

Hi 396kae Thank you so much for your high recommendation. Warren prides himself in keeping our pool and spa spotless so he will be chuffed with your comments. We are pleased that you chose to stay with us and thrilled to hear that you are coming back to visit us again. Until then... Kind Regards

Sydney, Australia
Reviewed 14 February 2016

We booked a 1 bedroom apartment for a week. The positives: Cost effective; Location - good proximity to beach, cafes, restaurants and Pacific Fair; good parking; Cafe in building is nice but only open for breakfast and lunch; resort staff are friendly; room was clean. The negatives: Room was very old and tired as was the furniture in it; bed...

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Helpful?
1Thank Abigail222016
Rebecca T, Manager at Neptune Resort, responded to this review

Greetings Abigail222016, Firstly let me say that we are sorry that your experience was 'disappointing`. We are working hard to try to encourage owners to `freshen up` their apartments and most of our apartments have had a make-over, so we do hope that you will come back and give Neptune a 2nd try. Kind Regards Rebecca

Reviewed 10 February 2016 via mobile

I really enjoyed my stay at the Neptune Holliday Resort. The rooms are bright, spacious and well designed. They are fitted out with simple modern furniture. During my stay I found the rooms to be quiet and most importantly I found the bed comfortable. There was always plenty of parking in the secure underground carpark and the parking bays were...

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1Thank Tony T
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you Tony T for your comprehensive review on Neptune Resort. We are pleased that you enjoyed your stay with us. Regarding the `shortcomings` we have taken them onboard, and if possible, will try to remedy what we can. We do offer Free Wi-Fi as well as other little incentives to our guests who have booked direct, as this is...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 

Additional Information about Neptune Resort

Address: 32 Surf Parade, Broadbeach, Gold Coast, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: RM436 - RM841 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Neptune Resort Broadbeach, Gold Coast
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Questions & Answers

Questions? Get answers from Neptune Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If going in the summer then a south facing room might be best”
 of 5 bubbles JudithB212, 15 Feb 2017 | Read review
“top floor is best if you can get it, nice view of the pacific ocean”
 of 5 bubbles vvictor67, 1 Jan 2017 | Read review
“As an older couple we found this resort ideal for our needs.”
 of 5 bubbles heatherbS7025AJ, 28 Nov 2016 | Read review
“As I. Any big city the higher the floor the quieter it is”
 of 5 bubbles gardencottage84, 3 Nov 2016 | Read review
“My room had great view and was very nice.”
 of 5 bubbles emmabE3236JZ, 30 Jun 2016 | Read review
5 of 5