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Neptune Resort

251 reviews
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Traveller (78)
Room & Suite (35)
Pool & Beach (4)
Overview
  • Excellent66%
  • Very good27%
  • Average4%
  • Poor1%
  • Terrible2%
Travellers talk about
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
3.5 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (251)Write a Review
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Traveller rating
162
68
12
3
6
Traveller type
Time of year
LanguageEnglish
162
68
12
3
6
Show reviews that mention
All reviewsthe cafe downstairspacific fairacross the roadthe gold coastgreat locationcafe on sitethe penthouseshort walkairport busjupiters casinoone bedroom apartmentnice resortlight railtram stopnew managersthe ground floorgreat coffee
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41 - 45 of 251 reviews
Reviewed 16 February 2017 via mobile

Awesome stay here the manager guy was so helpful and is always there if you need help. He reccomended some great places for us made it easy for my partner and i (on our first holiday) to book or arrange places. The room was real...More

Thank Ariane J
Response from Rebecca T, Manager at Neptune ResortResponded 18 February 2017

Hi Ariane, thanks for such a lovely review. Richard was pretty thrilled to read your comments about him. We are pleased you had such a lovely stay on your first holiday and we hope it was everything you thought it would be. Please come back...More

Reviewed 16 February 2017

Located opposite Broadbeach South tram station and Pacific Fair Mall, very handy. Air con quiet so easy to sleep at night, room very good size and furnished well with good sized balcony. I would stay here again. Front desk staff very friendly and helpful.

Thank Judith B
Response from Rebecca T, Manager at Neptune ResortResponded 18 February 2017

Hi Judith, thanks for staying with us and your nice comments about our resort. We look forward to welcoming you back again soon. Richard & Rebecca On-site Managers

Reviewed 20 January 2017 via mobile

perfectly functional if somewhat plain serviced apartment well situated in broadbeach across from jupiters , pacific fair, and the centre of broadbeach. the room is adequate if not worn, mattresscovers stained, furniture and walls marked, blankets smelly. building features pool gym tennis and sauna garage...More

1  Thank BSF G
Response from Rebecca T, Manager at Neptune ResortResponded 18 February 2017

Dear fortstreetboy, thank you for sharing your feedback with us. We endeavour to ensure all our guests have a pleasant stay. All apartments are privately owned and therefore furnishings can differ from room to room. We have taken your comments on board and will be...More

Reviewed 14 January 2017 via mobile

These apartments are not the newest in Broadbeach but would be among the biggest and are in a handy location. Neptunes is about three minutes walk to the beach and five minutes to the heart of Broadbeach shopping centre. It has a quality tennis court...More

Thank petergX6466OB
Response from Rebecca T, Manager at Neptune ResortResponded 15 January 2017

Hi Peter Thanks for your review. We couldn't agree more that our location is very handy to everything and our facilities such as the tennis court, refurbished pool area and on-site cafe is a real bonus to our resort. Thanks for staying with us and...More

Reviewed 13 January 2017 via mobile

We arrived to neptune resort.ppl at reception very nice and friendly. Great customer service. Disapointing to be told light needed to be fixed from electricians we where told to go to our rooms or wait till service was finished . I had a baby with...More

1  Thank Angela N
Response from Rebecca T, Manager at Neptune ResortResponded 15 January 2017

Hi Angela Thanks for your detailed review. Upon doing a final check of your room before your arrival it was discovered the light card activator had malfunctioned. An electrician was called immediately to fix this so as not to inconvenience you and your family. Your...More

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1789101151
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free Internet
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
US$105 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$105 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (78)
Room & Suite (35)
Pool & Beach (4)
Dining (3)
Hotel & Grounds (65)
Bathroom (10)
Questions & Answers
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Room Tips
"Book directly for free wifi and ask for a room on a higher level (to avoid possible noise from café)"
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"highest rooms have best views and i found extremely quiet"
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"We asked for shady side since we were there in February"
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"Maybe have a vacuum cleaner available in the unit"
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