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Jupiters Hotel & Casino Gold Coast

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Jupiters Hotel & Casino Gold Coast
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1,570 Reviews from our TripAdvisor Community

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Showing 1,514: English reviews
Brisbane, Australia
Reviewed 2 days ago NEW

Stayed a few nights to attend the PGA Golf tournament and firstly I was very disappointed by the attitude of the check-in staff. The staff at the check in desk are far from welcoming, do not listen and I never heard the word welcome once and there are no smiles. Secondly the resort is a mess with the main atrium...

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Helpful?
Thank mike b
Reviewed 3 days ago NEW

A good place to stay on the Gold Coast, have restaurants, casino, easy access for transportation, walking distance to Broadbeach, Surfers Paradise, and other tourist attractions... You will like this place

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Helpful?
Thank Nauval M
Melbourne, Australia
Reviewed 4 days ago NEW

Great stay in a recently refurbished room, very comfy beds with blockout blinds making sleep quality great. There are lots of works going on nearby and at the casino which made accessing reception and other areas a bit like walking through a maze - but this was not really a problem for us. The only really minor downfall for us...

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Helpful?
Thank Holidays196
Trent M, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Holidays196 Thank you for taking the time to post your review. It’s always great to hear positive feedback regarding the transformation of Jupiters. I was sorry to hear that you were unable to enjoy a dining experience in Cucina Vivo, we have since opened this restaurant for Sunday Dinner up until the last week of January and Mondays will...

Brisbane
Reviewed 5 days ago NEW

I was last down here about 18 months ago and the standard of accommodation and amenity (particularly as it was affected by the ongoing refurbishment) was appalling. A year and a half on and I was induced to try it again and its now even worse.... And still the disruptive refurbishment (if you can call it that, because they don't...

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1Thank Greg W
Reviewed 6 days ago NEWvia mobile

Went goldcoast with my girlfriend for couple of days for her birthday. food was good. Good room. Had a fun time down at the casino. Staffs could be bit friendlier.. Happening place to be. Close to beach. .

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Thank Danny S
Trent M, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Danny S Thank you for taking the time to post your review. I do hope you and your girlfriend enjoyed a relaxing few days on the coast and I'm glad to hear your choice in accommodation was here with us at Jupiters. Our multi-million dollar refurbishment is due for completion by the end of December and will provide all...

Stanmore, Australia
Reviewed 1 week ago

I stayed here with one of my close friends and we both really enjoyed it! The rooms were clean, good facilities and a great location. One of the days the power went out, and the hotel offered us a discount. That was the only negative for us really. Otherwise the hotel was great!

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Helpful?
Thank Kay_Elle17
Justin B, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear Kandy L, Thank you for your review, I appreciate your comments. It is really great to hear you spent some enjoyable time with your friend here at Jupiters Hotel & Casino. It's also great that you have taken the time to write a review! You mentioned our great location and facilities. I am happy to mention that with our...

Brisbane, Australia
Reviewed 1 week ago via mobile

We stayed for a birthday weekend and were holding a gathering in the hotel to celebrate milestone birthday. The staff were so impressive and ever so helpful. I had many of our family and friend complain around the cost of the rooms as they are very pricey compared to other luxurious resorts/hotels nearby. I believe it comes down to convenience....

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Helpful?
Thank AngelsHK017
Justin B, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear AngelsHK017, Thank you for taking the time to provide your feedback, I appreciate it. It's great to hear that you were impressed with the teams helpfulness and that the food was sensational! I can assure you that your comments will be highlighted and shared. When booking your next gathering please have a look at our website. We are always...

Sydney, Australia
Reviewed 1 week ago via mobile

We stayed here over the weekend and on Monday morning at 6:45am construction started - we called reception to complain becuase it states that renovations won't start until 7am.. we were fully awake by 7am because of the banging of a hammer and the jackhammer being used at the same time. We asked for compensation and they said a late...

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Helpful?
Thank KGrace16
Justin B, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear KGrace16, Thank you for taking the time to post your review, I really appreciate it. As you have mentioned we are currently approaching the completion of our renovations and we are looking forward to the fantastic new offerings that will be available for all our guests to enjoy. It seems on this occasion the renovations have affected your experience...

Melbourne, Australia
Reviewed 1 week ago

Returning to Jupiters Hotel for a business event for the 8th year in a row I was pleased to find that accommodations have been much improved. However, renovations of the existing hotel continue for the third year meaning that the noise and vibrations caused by jackhammers working on the concrete structure could be heard from 7am each morning of my...

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Helpful?
Thank KICon
Justin B, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear KICon, Thank you for taking the time to post your detailed review, I really appreciate it. It’s always good to hear feedback regarding the transformation of Jupiters Hotel & Casino, we take our feedback very seriously as it outlines what we can do for our customers to improve their experience. It is with some dismay that it seems the...

Sydney
Reviewed 1 week ago via mobile

Great weekend. Kids loved the pool and surfing nearby. Plenty of activity. Loved the garden bar. Renovated rooms are lovely.

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Thank apple5273

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned amongst seven stunning acres of landscaped gardens, Jupiters Hotel & Casino is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury with Jupiters' award-winning pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, Jupiters combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. Please be advised that we have commenced work on our hotel room refurbishment program as part of our $345 million transformation of Jupiters Hotel and Casino. As such a certain level of construction noise may occur during the hours of 7.00am to 7.00pm. We apologise for any inconvenience and appreciate your understanding as we work to create a luxurious new hotel experience for you to enjoy. ... more   less 

Additional Information about Jupiters Hotel & Casino Gold Coast

Address: Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: RM623 - RM1,686 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jupiters Hotel & Casino Gold Coast 5*
Number of rooms: 596
Reservation Options:
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
Jupiters Hotel & Casino Gold Coast Broadbeach
Hotel Style:
#9 Luxury Hotel in Broadbeach
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Questions & Answers

Here's what travellers have asked, with answers from Jupiters Hotel & Casino Gold Coast staff and other travellers.
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Questions? Get answers from Jupiters Hotel & Casino Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all pretty good”
 of 5 bubbles 681mikeb, 4 Dec 2016 | Read review
“Choose for a good view rooms”
 of 5 bubbles 345nauvalm, 3 Dec 2016 | Read review
“Ask for a high room for the best views.”
  • View from room- River side.
 of 5 bubbles 297ther, 20 Nov 2016 | Read review
“Ask for one of the newly refurbished rooms”
 of 5 bubbles nickj231, 20 Nov 2016 | Read review
“Executive Rooms, Complimentary drinks from 5pm to 7pm, Food Fantasy Full Buffet Breakfast for 2, complimentary Valet parking and much more.”
 of 5 bubbles sampW51ZI, 18 Nov 2016 | Read review
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