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Jupiters Hotel & Casino Gold Coast

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Jupiters Hotel & Casino Gold Coast
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1,615 Reviews from our TripAdvisor Community

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Showing 1,556: English reviews
Armidale, Australia
Reviewed 3 days ago NEW

Stayed at Jupiter's for one night in a newly renovated room, it was awesome! the bed was like a cloud, the new touches of technology were great. Although work going on around the joint was happening it didn't we didn't miss out on anything. the new outdoor bar was pleasant. We enjoyed our stay.

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Thank Sandoligist
Reviewed 3 days ago NEWvia mobile

I was rather underwhelmed to be honest. The car parking was good, the facilities were average, the gaming area had very minimal seating, was stuffy indoors and the drinks were expensive. I thought the whole point of a casino would be to razor dazzle people and want them to stay longer and spend your money. If you don't know much...

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Thank MishMattGabbieLily
Reviewed 4 days ago NEWvia mobile

Wow isn't it nice to get some old fashioned service? , got to reception and was advised if we wanted a free up grade to a larger room, yes is there any charges for upgrade, no was the reply but it may take a few more minutes wait, next minute we are on the second top floor in a Penthouse...

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Thank Phill B
Gold Coast, Australia
Reviewed 4 days ago NEW

I want to say a big Thank You to the management of this establishment for letting the Absolute Rewards members like me to watch a free movie on Mondays. The venue is huge like a cinema to fit in everybody who want to watch the movie. The staff at the entrance of the theatre is friendly and accommodating. There is...

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Thank SahleeYee
Reviewed 5 days ago NEW

Was really looking forward to our 8 night stay. We had to make requests for our room to be cleaned (on more than one occasion) and never received fresh sheets for the duration. We had a broken door which was never fixed during our stay despite multiple reports. It meant we couldn't use the wardrobe or kitchen properly. I struggled...

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1Thank Jac W
Reviewed 5 days ago NEWvia mobile

Amazing Casino to visit Do visit the Broadbeach and Jupiter's Casino Don't miss it Awesome place to go Travel in tram the est way to go as its very near to Tram station Visiting to gold coast and do travel in tram Visit gold coast and Broadbeach

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Thank vritisethdua
Brisbane, Australia
Reviewed 6 days ago NEW

Booked a mystery hotel for a weekend getaway turned out it was Jupiter's. The Check in and check out service was smooth and seamless, valet service was also very prompt. The room was very nice, bed was very comfortable and the room was very spacious. Had free Wifi which was usable and decent speed. All staff were very helpful and...

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Thank Daniel G
Reviewed 1 week ago via mobile

This would be a fantastic place to stay if you are into the Casino and vibe it gives off as its impossible to escape. The rooms are lovely and the staff were pleasant on the whole but for me not the relaxing atmosphere i enjoy at a nice hotel.

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1Thank LiseM78
Justin B, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear LiseM78, Thank you for taking the time to provide feedback on your recent visit. I really appreciate it. Thank you for your comments about Jupiters Hotel & Casino being a fantastic place to stay. We are well on the way to becoming an integrated resort that will be a point of pride for our city. Once again, thank you...

england
Reviewed 1 week ago

We stayed as a family over xmas 2016, after changing rooms three times to get what we booked, room services were terrible one day only one bed got made, no toilet brush in toilet and they never cleaned it over 7 days, coffee spilt on bench didnt get cleaned for 2 days, were charged for a red bull which we...

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Thank sukcir
Lauryn J, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Good Afternoon Sukcir Thank you for taking the time to provide us with feedback from your recent stay, we do take all feedback seriously as it highlights areas in which we can improve our service and standards. As mentioned during our phone conversation, our Security Team have conducted an investigation into this which has unfortunately come back inconclusive. Our lost...

Brisbane, Australia
Reviewed 1 week ago

The rooms are nicely refurbed - not enough to save the hotel. Service is abysmal. The pool area sucks. 600 rooms and one small pool to be shared by all. You need to wait at the gate to get a seat. It has all the charm of central station with none of the efficiency. Reception has 8 desks only 2...

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Helpful?
Thank VickiVN
Justin B, Manager at Jupiters Hotel & Casino Gold Coast, responded to this review

Dear VickiVN, Thank you for taking the time to provide feedback on your recent visit. I can assure you that the service issues you experienced will be raised with the entire team. We do have further plans to develop the pool area and increase the size. We are currently training our teams and this will flow through to all areas....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Positioned amongst seven stunning acres of landscaped gardens, Jupiters Hotel & Casino is ideally located on Broadbeach Island, just minutes from the heart of Broadbeach. Discover some of the world's best beaches, only a short stroll or revel in the nearby Pacific Fair and Oasis shopping centres. Alternatively, relax in 5 star luxury with Jupiters' award-winning pool or for a touch of indulgence, a massage. Offering a range of first class entertainment, including a wide range of restaurants, bars and the never ending excitement of the casino, Jupiters combines world-class facilities and 24-hour entertainment with the luxury of an international hotel. 596 Rooms provide sweeping views of the Pacific Ocean and Gold Coast Hinterland. With so much under the one roof, what will you get up to. ... more   less 

Additional Information about Jupiters Hotel & Casino Gold Coast

Address: Cnr Gold Coast Highway & TE Peters Drive, Broadbeach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: RM543 - RM1,459 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jupiters Hotel & Casino Gold Coast 5*
Number of rooms: 596
Reservation Options:
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Also Known As:
Jupiters Hotel And Casino Gold Coast
Conrad Hotel Jupiters
Conrad Broadbeach
Conrad Jupiters
Broadbeach Conrad
Jupiters Hotel & Casino Gold Coast Broadbeach
Hotel Style:
#9 Luxury Hotel in Broadbeach
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Questions & Answers

Here's what travellers have asked, with answers from Jupiters Hotel & Casino Gold Coast staff and other travellers.
17 questions
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Questions? Get answers from Jupiters Hotel & Casino Gold Coast staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a newly renovated room.”
 of 5 bubbles Sandoligist, 17 Jan 2017 | Read review
“one that gets serviced would be handy”
 of 5 bubbles sukcir, 9 Jan 2017 | Read review
“Dont bother”
 of 5 bubbles VickiVN, 9 Jan 2017 | Read review
“Go as high as possible! level 17 and above seem to be best if possible.”
 of 5 bubbles ArashVajdi, 2 Jan 2017 | Read review
“Don't be afraid to ask for free upgrade, you never know what you get :)”
 of 5 bubbles Uyenneth, 14 Dec 2016 | Read review
5 of 5
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