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Palazzo Versace

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1,827 Reviews from our TripAdvisor Community

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Showing 1,764: English reviews
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Sydney
Reviewed yesterday NEWvia mobile

The room and hotel appeared tired and frayed. Sockets in the room were hard to find. Clue - pull the desk away from the wall. Breakfast was ok. Coffee pretty good. Stayed here for 5 days in a conference room every day, but after work and spending a fortune for over 20 people, we were never allowed access to the...

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Thank MKH119
Reviewed 3 days ago NEWvia mobile

From the car park below we meandered our way along a passage passing a beauty retreat and smelling aromas from a kitchen preparing a feast for the wealthy, we needed to get directions from staff to get to the foyer. We were expecting greatness but were totally in awe of wall to ceiling marble, chandeliers that would fill a room...

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Thank Graeme W
Port Macquarie, Australia
Reviewed 4 days ago NEWvia mobile

You couldn't fault the service from all staff here. Rooms were large and comfy even if slightly dated. Breakfast was better than average, didn't get to have any other meals here though. We would stay here again.

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Thank Tom D
Reviewed 1 week ago via mobile

A honest review for a 4 night stay. We booked this hotel as it was for our honeymoon and wanted somewhere flash! I made the hotel aware of that fact that it was our honeymoon however we were not treated any different. Arrived to hotel to find only two reception check in desks manned out of 4. No drink on...

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1Thank Karl J
PVGuestRelations, Front Office Manager at Palazzo Versace, responded to this review

Dear Karl J, Thank you for your review from your experience at Palazzo Versace Gold Coast. I have reviewed your reservation details and I sincerely apologise for the team member not recognizing the celebration of such a special occasion being your honeymoon on arrival. Your experience is not indicative of the level of service Palazzo Versace aspires to provide throughout...

Reviewed 1 week ago via mobile

This USED to be my daily trip for my birthday 7 years running. Have enjoyed every stay except this one. Management had apparently changed & you can tell. They have skimped on everything including welcoming me back, wishing me a happy birthday, upgrades of room & the little gift I used to receive. Buffet is now tighter with less seafood....

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Helpful?
4Thank HELWA1
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear HELWA1, Thank you for sharing your thoughts. We are so sorry you felt unrecognised on your recent visit. Please be assured your feedback has been passed onto our Management Team for review. Warm regards, Brianna Pearson Guest Relations Manager

Sydney, Australia
Reviewed 1 week ago via mobile

I stayed at palazzo over a weekend in march17 my experience was great. I was welcomed at the airport but my luxury private transfer and chauffeured to the hotel (this is worth every sent, Coolangatta is a good 50min away in weekend traffic so it was money well spent with the hotel concierge). Upon arriving to warm welcome by the...

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Thank Elly J
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Elly J, Thank you for the wonderful review you provided on your recent stay at Palazzo Versace Gold Coast. We look forward to welcoming you back soon! Warm regards, Brianna Pearson Guest Relations Manager

Reviewed 1 week ago via mobile

The first impression was very good, the registration process was smooth, suite was very nice. Our evening meal in the first night at Vio was excellent, service good, meal very good. Saturday dawned and as the breakfast is served as a buffet, chose to eat out as I am not partial to kids running around and noise. Now comes the...

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1Thank Frank N
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Frank N, Thank you for providing your review on your recent experience at Palazzo Versace Gold Coast. Whilst I am glad we provided a great first impression upon your check in, I am very sorry that our concierge were unable to provide you with the level of service we pride ourselves on. I can assure you your feedback has...

Cardiff
Reviewed 1 week ago

We booked to stay here for 2 nights. We arrived early and were checked in very quickly and efficiently. The staff are not over friendly, very polite and efficient but not particularly welcoming. We had booked a lagoon room which was very nice, all very professionally presented. The carpet throughout the hallway on the 3rd floor was worn in places,...

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Helpful?
2Thank Cariadbri
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Cariadbri, Thank you for taking the time to provide a review on your recent experience at Palazzo Versace Gold Coast. I am truly disappointed that we did not manage to meet your expectations during your stay with us. Please allow us this opportunity to apologise for this experience but also touch on a few of your comments. Please note,...

Teneriffe
Reviewed 2 weeks ago via mobile

The entrance was wow, but the concierge blah, before saying welcome to Versace, he started 'its 30 for valet, or next left for self parking'. The room itself was very dusty, with chips in the wall and furniture.

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Helpful?
3Thank Mitchell M
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Mitchell M, Thank you for taking the time to share your thoughts on your recent experience at Palazzo Versace Gold Coast. We are truly disappointed to read your comments surrounding your experience with our concierge. I can assure you that any negative interactions that you encountered during your stay were unintentional and not indicative of our normal 5 star...

Melbourne, Australia
Reviewed 2 weeks ago

My mum and I planned a big, luxurious trip away to Versace in QLD for my Gran's 80th - the 3 of us could not have been more excited. The hotel was nice, with wedding's happening every 5 minutes, but during our stay, everything we had booked was for 2 people instead of 3 - dinner, our room, breakfast etc....

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Helpful?
Thank foodfiendmelbourne
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear foodfiendmelbourne, While I am glad that you had a positive stay overall for your Gran's 80th birthday, the not so positive aspects of your stay have been noted, and we’re sorry that these impacted on your full enjoyment of the resort. Your kind words regarding our breakfast buffet have been passed to our Executive Chef to share with his...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 

Additional Information about Palazzo Versace

Address: 94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: RM1,160 - RM2,258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast, Australia - Main Beach
Hotel Style:
#3 Romantic Hotel in Main Beach
#3 Luxury Hotel in Main Beach
#4 Family Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Versace staff and other travellers.
14 questions
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Questions? Get answers from Palazzo Versace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Lagoon rooms were Okay”
 of 5 bubbles Cariadbri, 15 Mar 2017 | Read review
“Bar/restaurant”
 of 5 bubbles damaite, 2 Mar 2017 | Read review
“All rooms great - ones overlooking pool area good but others quieter.”
 of 5 bubbles manderleys, 26 Feb 2017 | Read review
“Ask for a lagoon room, less noise.”
 of 5 bubbles sisterpee, 16 Feb 2017 | Read review
“If you must stay avoid the rooms overlooking McDonalds bins”
 of 5 bubbles DESTRESSER, 8 Feb 2017 | Read review
5 of 5