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Palazzo Versace

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1,845 Reviews from our TripAdvisor Community

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Showing 1,781: English reviews
Reviewed 4 weeks ago via mobile

A honest review for a 4 night stay. We booked this hotel as it was for our honeymoon and wanted somewhere flash! I made the hotel aware of that fact that it was our honeymoon however we were not treated any different. Arrived to hotel to find only two reception check in desks manned out of 4. No drink on...

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2Thank Karl J
PVGuestRelations, Front Office Manager at Palazzo Versace, responded to this review

Dear Karl J, Thank you for your review from your experience at Palazzo Versace Gold Coast. I have reviewed your reservation details and I sincerely apologise for the team member not recognizing the celebration of such a special occasion being your honeymoon on arrival. Your experience is not indicative of the level of service Palazzo Versace aspires to provide throughout...

Reviewed 18 March 2017 via mobile

This USED to be my daily trip for my birthday 7 years running. Have enjoyed every stay except this one. Management had apparently changed & you can tell. They have skimped on everything including welcoming me back, wishing me a happy birthday, upgrades of room & the little gift I used to receive. Buffet is now tighter with less seafood....

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4Thank HELWA1
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear HELWA1, Thank you for sharing your thoughts. We are so sorry you felt unrecognised on your recent visit. Please be assured your feedback has been passed onto our Management Team for review. Warm regards, Brianna Pearson Guest Relations Manager

Sydney, Australia
Reviewed 16 March 2017 via mobile

I stayed at palazzo over a weekend in march17 my experience was great. I was welcomed at the airport but my luxury private transfer and chauffeured to the hotel (this is worth every sent, Coolangatta is a good 50min away in weekend traffic so it was money well spent with the hotel concierge). Upon arriving to warm welcome by the...

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Thank Elly J
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Elly J, Thank you for the wonderful review you provided on your recent stay at Palazzo Versace Gold Coast. We look forward to welcoming you back soon! Warm regards, Brianna Pearson Guest Relations Manager

Reviewed 16 March 2017 via mobile

The first impression was very good, the registration process was smooth, suite was very nice. Our evening meal in the first night at Vio was excellent, service good, meal very good. Saturday dawned and as the breakfast is served as a buffet, chose to eat out as I am not partial to kids running around and noise. Now comes the...

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2Thank Frank N
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Frank N, Thank you for providing your review on your recent experience at Palazzo Versace Gold Coast. Whilst I am glad we provided a great first impression upon your check in, I am very sorry that our concierge were unable to provide you with the level of service we pride ourselves on. I can assure you your feedback has...

Cardiff
Reviewed 15 March 2017

We booked to stay here for 2 nights. We arrived early and were checked in very quickly and efficiently. The staff are not over friendly, very polite and efficient but not particularly welcoming. We had booked a lagoon room which was very nice, all very professionally presented. The carpet throughout the hallway on the 3rd floor was worn in places,...

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3Thank Cariadbri
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Cariadbri, Thank you for taking the time to provide a review on your recent experience at Palazzo Versace Gold Coast. I am truly disappointed that we did not manage to meet your expectations during your stay with us. Please allow us this opportunity to apologise for this experience but also touch on a few of your comments. Please note,...

Teneriffe
Reviewed 13 March 2017 via mobile

The entrance was wow, but the concierge blah, before saying welcome to Versace, he started 'its 30 for valet, or next left for self parking'. The room itself was very dusty, with chips in the wall and furniture.

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3Thank Mitchell M
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Mitchell M, Thank you for taking the time to share your thoughts on your recent experience at Palazzo Versace Gold Coast. We are truly disappointed to read your comments surrounding your experience with our concierge. I can assure you that any negative interactions that you encountered during your stay were unintentional and not indicative of our normal 5 star...

Melbourne, Australia
Reviewed 9 March 2017

My mum and I planned a big, luxurious trip away to Versace in QLD for my Gran's 80th - the 3 of us could not have been more excited. The hotel was nice, with wedding's happening every 5 minutes, but during our stay, everything we had booked was for 2 people instead of 3 - dinner, our room, breakfast etc....

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Thank foodfiendmelbourne
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear foodfiendmelbourne, While I am glad that you had a positive stay overall for your Gran's 80th birthday, the not so positive aspects of your stay have been noted, and we’re sorry that these impacted on your full enjoyment of the resort. Your kind words regarding our breakfast buffet have been passed to our Executive Chef to share with his...

Milton Keynes, United Kingdom
Reviewed 6 March 2017

45 minutes for a drink in my book is not acceptable anywhere. Then having staff look down their nose at you whilst serving drinks is not a way of enamouring your clientele. It is such a pity that this opulent building is marred by the attitude of the staff from the waiting staff to the desk staff. I found the...

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2Thank Paul B
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Paul B, Thank you for taking the time to share your thoughts. We have certainly taken your highly constructive observations and experiences on board and have addressed the shortcomings in service with the relevant Department Heads and staff concerned.  Warm regards, Brianna Pearson Guest Relations Manager

Reviewed 6 March 2017

As a former GC local - Versace has been a long-time favourite. I recently returned home and was extremely happy to see the Cassidy Wilson Trio still playing. I can't speak highly enough of the incredible atmosphere and beautiful music (jazzed up top 40 hits) the trio plays. Forget Surfers or Broadbeach - dress up (smart casual) and head to...

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Thank TR S
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear TR S, Thank you for taking the time to let us know about your recent experience - what a delight it was to read your comments! We hope to welcome you back again soon. Warm regards, Brianna Pearson Guest Relations Manager

Reviewed 6 March 2017 via mobile

Welcomed with style, our party of seven were treated to fantastic service and flair over drinks and chats. Our arrival was soon adorned by an amazing pianist playing some classics and some modern tunes. Our drinks served with class as we took in the ambiance of Palazzo Versace and relaxed for an hour or so on the bold pink classic...

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Thank Onemorereview
PVGuestRelations, Guest Relations Manager at Palazzo Versace, responded to this review

Dear Onemorereview, Thank you for your glowing review on your time spent at Palazzo Versace Gold Coast. We are delighted that you enjoyed the Versace Lifestyle and look forward to welcoming you again soon! Warm regards, Brianna Pearson Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled between the Pacific Ocean and the Gold Coast Broadwater, Palazzo Versace Gold Coast is ‘a destination within a destination’. A waterfront setting, spectacular architecture, Italian furnishings, extraordinary service and an ambience of pure glamour. Palazzo Versace is everything you would expect from the world’s first fully fashion-branded hotel; home to three award winning restaurants, famed day spa, Fitness & Wellbeing Centre, private marina, Versace Boutique and access to Australia’s first Water Salon poolside cabana experience. Housing 200 light-filled rooms in timeless craftsmanship accessorised by Bespoke Versace furnishing and a ‘Juliet’ balcony inviting the Gold Coast sunshine and azure skies to pour in. With a glorious sub-tropical climate; cosmopolitan approach to life; and the beauty of a Renaissance palace, Palazzo Versace creates the perfect holiday and the ultimate escapism. ... more   less 

Additional Information about Palazzo Versace

Address: 94 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: RM1,148 - RM2,271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Palazzo Versace 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
Palazzo Versace Main Beach
Palazzo Versace Hotel Main Beach
Hotel Versace
Palazzo Versace Gold Coast, Australia - Main Beach
Hotel Style:
#3 Romantic Hotel in Main Beach
#3 Luxury Hotel in Main Beach
#4 Family Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Palazzo Versace staff and other travellers.
14 questions
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Questions? Get answers from Palazzo Versace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't choose a room just stay away!”
Y7375OSsharonr, 19 Apr 2017 | Read review
“369 was street side: some noise from the street below but nothing overly bothersome”
317laineb, 16 Apr 2017 | Read review
“High up for best views”
petergobran, 9 Apr 2017 | Read review
“Ask for a room that can accommodate 10-20 pieces of clothing”
  • This is the total amout of wardrobe space we had in our room
WayneE248, 30 Mar 2017 | Read review
“The Lagoon rooms were Okay”
Cariadbri, 15 Mar 2017 | Read review
5 of 5