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Turtle Beach Resort

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1 room 2 adults 0 children
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Turtle Beach Resort
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1,026 Reviews from our TripAdvisor Community

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Showing 1,024: English reviews
Perth, Australia
Reviewed 2 days ago NEW

Stayed a couple of nights with two children, room was nice, spacious and clean with full amenities. The only problem was the split system air conditioner turned itself off after a few hours and had to be restarted, the filter was very dirty as if it had never been cleaned. The play areas look better in the photos than reality...

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Thank adriancameron
Sydney, Australia
Reviewed 1 week ago via mobile

This resort is frear value and facilities for families are on par with any of the best. We will definitely be using this will go resort again as the facility is spotless and it is great value and the staff are friendly

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Thank John W
Reviewed 1 week ago via mobile

My family of 2 adults and 2 children have just finished a 9 day stay at Turtle Beach Resort and would highly recommend the resort to anyone travelling with children. A highlight for us was being able to sit one at the Deck restaurant and have a cocktail while the kids enjoyed the splash zone water slides ! The staff...

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Thank Tesskatherine
Sydney
Reviewed 2 weeks ago

We've been to many family resorts including Sea World QLD and Turtle Beach was better! Loved our Family Suite and my daughter loved the pools and slides. Close to the beach and Pacific Fair which was great for mum!

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Thank ainslie_mcmillan
Palmerston North, New Zealand
Reviewed 2 weeks ago

This was our 4 visit. We stayed 10 days over Christmas. As always it was fantastic.......room was well equipped and spotlessly clean. Being on the third floor was probably a blessing........this helped to counteract all the junk food I tend to eat on holiday :) Staff were all very friendly and helpful. Pools are great, my 8 year old LOVED...

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Thank LillyBilly_12
Townsville, Australia
Reviewed 2 weeks ago

We spent 6 nights at Turtle Beach Resort with another family. We had a two room apartment on the 2nd floor overlooking the Splash Zone. The rooms were spacious and we loved having our own ensuite. We were a bit worried about the noise level being so close to the splash zone, however as soon as the balcony door closed...

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Thank X4943NAjuliel
Hamilton, New Zealand
Reviewed 2 weeks ago

Wonderful experience our family are bound to return again.expert service from arrival to extended stay definate value for money.All ypu need is right here at Turtle beach resort. Full on fun laughter and many happy memories.

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Thank rinacdm
Mt Martha
Reviewed 2 weeks ago

Fantastic place for a holiday. The kids prefered staying at the resort to going to theme parks as there was so much to do - even on their 4th visit! The Deck restaurant is well priced and the food is good. The kids club is "reaĺly fun" and there are 5 pools to chose from as well as a splash...

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Thank 572delwyng
Reviewed 2 weeks ago via mobile

We had a lovely 5 night stay with the kids spending the majority of the time in the pool. We were on the second level and close to a pool, which made a huge difference for our kids. It's a massive holiday park but plenty of pools for everyone. We will be back.

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Thank Craig Jodie B
Reviewed 2 weeks ago

Facilities ok (cafe, pools etc). Room is probably worst we've ever stayed in - 2 Bed Superior - paint peeling, mouldy bathrooms, kitchen laminex falling apart, dining chairs backing falling off, screens broken, holes in walls, needs paint, kitchen utensils beyond useable (butchers knife blade fell from handle), bed shocking, cheapest super amart furniture package very dated, cheapest Kmart utensils...

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Thank Tina H
Melanie R, on behalf of the Resort Management Team at Turtle Beach Resort, responded to this review

Hi Tina H We would really love to be able to review this particular room, based on your comments, so if you have a moment, please email reviews@turtlebeach.com.au with your booking name and room number so that we can look into this for you. Thank you Melanie Reid

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: RM418 - RM1,403 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Turtle Beach Resort 4.5*
Number of rooms: 233
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast
Turtle Beach Resort Mermaid Beach, Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Beach Resort staff and other travellers.
15 questions
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Brisbane, Australia

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Questions? Get answers from Turtle Beach Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try and get a room close to the water slides if you have kids. our room was a fair hike from the water slides”
 of 5 bubbles adriancameron, 14 Jan 2017 | Read review
“Phone reception and request a hotel owned (not private investor owned) apartments”
 of 5 bubbles tinahI7242QS, 28 Dec 2016 | Read review
“Request to be in the area 'TB2' as this is where the restaurant, cinema and 3 x different pools are located.”
 of 5 bubbles 565olivers, 28 Dec 2016 | Read review
“We were in room 256 T2”
 of 5 bubbles 234jennyw, 27 Dec 2016 | Read review
“We love the ground floor apartments, easy access in and out of all the fabulous pools, BBQs, golf etc.”
 of 5 bubbles Michelle1971B, 22 Dec 2016 | Read review
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