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Turtle Beach Resort

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1 room 2 adults 0 children
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Turtle Beach Resort
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1,054 Reviews from our TripAdvisor Community

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Showing 1,052: English reviews
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Reviewed 4 days ago NEWvia mobile

Stayed here March/February 2017, room was old and one split system air conditioner in the lounge room did not reach the bedroom making it terribly hot. Tried to rectify the heat in the bedroom by opening the window only to have the room filled with cigarette smoke. Apparently residents and guests can smoke on their balcony which isn't very family...

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Helpful?
1Thank Craig B
Taree, Australia
Reviewed 5 days ago NEW

if you like swimming this is the place to stay at with so many swimming pools and slides to use we had a great time also having a restaurant on the premises is fantastic as we had dinner there a couple of nights and during the day while the kids were having a slide you can sit on the deck...

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1Thank Darren A
Melbourne, Australia
Reviewed 1 week ago

I wrote a review of Turtle Beach and it was refused, so hence it has gone down a notch, if you cannot accept genuine feedback then what's the point? Turtle Beach is over packed and there is not enough pool space for the number of kids in the resort. Also parents need to supervise their children. Just because you are...

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Helpful?
Thank Traveltruths68
Melanie R, on behalf of the Resort Management Team at Turtle Beach Resort, responded to this review

Thanks so much for your review. To clarify your first point, at no time does Turtle Beach Resort or any other supplier have the option of declining a review on TripAdvisor. All reviews must meet TripAdvisor review standards and only they can determine whether it is declined or accepted and then published. The Resort Team will always appreciate honest and...

Reviewed 2 weeks ago via mobile

My family (4 kids and wife) and I booked our Gold Coast holiday at the Turtle Beach Resort as I had heard good things. We were staying for 8 nights. We arrived 30 mins before the official check-in time, but reception told us our room was ready to go. They then gave us a run down of the park, the...

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Helpful?
Thank Luke C
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks so much Luke, for your lovely review. The Family Suite is definitely a great pick for anyone looking to stay with us, due to those extra features of air-conditioning in the bedrooms and the Xbox. We appreciate all the features of our Resort that you have highlighted for potential travelers and hope to be able to welcome you back...

Gold Coast, Australia
Reviewed 2 weeks ago

Being locals on the Gold Coast, my boyfriend and I wanted to take our two girls aged almost 5 and 10 somewhere special before the cooler weather arrived. We chose Turtle Beach because of the variety of pools and the family friendly atmosphere. Check in was easy and quick and the employee was very informative. We had a great weekend...

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Helpful?
Thank TaganRobson
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks so much TaganRobson, come and see us again soon before Winter sets in. Warm regards Melanie Reid

Wainviamata
Reviewed 2 weeks ago

We recently stayed at Turtle Beach Resort for a week with our 2 children aged 8 and 4. They have numerous pools and a fabulous splash zone to keep the kids entertained for hours. You also have the choice of playing mini golf or watching a movie. Our 2 bedroom apartment had everything we needed. The resort is secure to...

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Helpful?
Thank Becky V
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Hi Becky! We appreciate your 5 star review and hope to see you again. Kind regards Melanie Reid

moree
Reviewed 2 weeks ago via mobile

I am writing this on the last day of our 5 night stay at turtle beach, my children absolutely loved this place and I'm only sorry that we didn't have time to use the facilities more! The cinema was closed while here for maintenance, but the pools, the splash zone were fantastic! My boys had a ball. We had a...

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Helpful?
Thank amelia88Moree
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

You are most welcome Amelia. We cant wait to see you back here again. Kind regards Melanie Reid

Reviewed 2 weeks ago via mobile

We stayed at Turtle Beach Resort with other friends and family in multiple apartments. Everyone had a great time, everyone liked there rooms and we all made great use of the water park, 3 pools, cinema, kids club, mini golf and last but not least the Deck restaurant was definitely a winner. During our 10 night stay we enjoyed several...

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Helpful?
Thank danielleandcallan
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

Thanks danielleandcallan! Barefoot bowls is definitely a great afternoon of entertainment; so thanks for sharing it with other travelers. There are always new places to try and adventures to be had on the Gold Coast and we are appreciative that your group chose to stay with us and love hearing that you all had a fabulous time. Come see us...

Brisbane, Australia
Reviewed 2 weeks ago

This resort is amazing for families. Not only do they have numerous pools but they have a Waterpark and the kids love it. The food at the restaurant is so delicious and well presented. The 2 bedroom apartment was clean and very comfortable. I would def stay here again one of the best places I have stayed with my family.

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Helpful?
1Thank tinaemzaivah2012
Melanie R, on behalf of the Resort Team at Turtle Beach Resort, responded to this review

We love hearing these comments and thank you so much for your support. Please come and stay with us again if you get the opportunity. Kind regards Melanie Reid

Australia
Reviewed 2 weeks ago via mobile

fantastic spot for families, with lots of activities for young children (5 and over, but not so much for toddlers). BUT ... I completely understand the current economy, but when you're told to provide your own toilet paper, it's a bit shocking! They seem to have cut back on customer amenities way too much! Will only service room if staying...

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Helpful?
1Thank Kelly H
Melanie R, on behalf of the Resort Management Team at Turtle Beach Resort, responded to this review

Hi Kelly Thank you for taking the time to review your stay with us and especially to voice your concerns regarding the amenities provided in your Apartment. You raise a great point which all of our guest should definitely be aware of. Turtle Beach Resort is a fully self contained apartment complex, not a fully serviced apartment complex. One of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Turtle Beach Resort provides premier family accommodation set in a sub-tropical oasis just 300 metres to the beach. Truly a relaxing holiday home, the resort offers spacious one, two and three bedroom fully self contained apartments in a 3 storey walk up complex (please note we do not have lifts on site). Facilities include flat screen televisions and complimentary Foxtel channels. All apartments have balconies and terraces that overlook tropical greenery and manicured gardens. Take advantage of the extensive recreational facilities including 4 separate swimming areas with a mix of lagoon and lap swimming pools, waterslide, spa's, adults only pool and spa, Putt'n Around* our 15 hole themed putt-putt course, children's playground, 2 saunas, floodlit tennis court*, fitness room, games room*, 8 BBQ areas and FREE WiFi access. For those who prefer a slower pace, soak up the relaxed poolside atmosphere or send the kids to the cinema theatrette. Enjoy a woodfired pizza at our onsite restaurant 'The Deck' or pick up supplies at our onsite convenience store 'Fresh' which features a wide range of grocery items and an internet cafe. Turtle Beach Resort has designed a holiday program especially for the kids, packed with lots of fun activities to compliment our facilities. Club Turtle* is for kids aged four to twelve inclusive where they can choose to sit in and watch or join in the pre-arranged activities including creative art and craft sessions, big screen Wii interactive games, an Xbox only designated room for the game players, as well as party theme nights with Disco and Movies screenings. Our Exciting water playground 'Splash Zone" features 4 water slides, 2 toddler slides, dumping bucket, water cannons and lots more. Book for your family and friends..They will love you for it! ... more   less 

Additional Information about Turtle Beach Resort

Address: 2346 Gold Coast Highway, Mermaid Beach, Gold Coast, Queensland 4218, Australia
Region: Australia > Queensland > Gold Coast > Mermaid Beach
Price Range: RM422 - RM1,195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Turtle Beach Resort 4*
Number of rooms: 233
Reservation Options:
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Also Known As:
Turtle Beach Hotel Mermaid Beach
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Resort Gold Coast
Turtle Beach Resort Mermaid Beach, Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from Turtle Beach Resort staff and other travellers.
17 questions
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Brisbane, Australia

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Questions? Get answers from Turtle Beach Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms by the Adults Only pool are quieter at night.”
 of 5 bubbles TaganRobson, 13 Mar 2017 | Read review
“Lower floor if you don't wish to climb stairs.”
 of 5 bubbles 347beckyv, 13 Mar 2017 | Read review
“You can get one with a sofa bed as well or a roll out bed. We had my mum stay a few nights and the roll out bed fit between the kids.”
 of 5 bubbles 61lisaf, 16 Feb 2017 | Read review
“Not wheelchair friendly but ground floor access is ok for even those a little less ambulent”
 of 5 bubbles dsajms, 1 Feb 2017 | Read review
“Spend the money on a Superior Room or a Family Suite for a refurbished room, family suites have an Xbox”
 of 5 bubbles elizabethdray, 28 Jan 2017 | Read review
5 of 5