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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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999 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Sanctuary Cove Resort
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Showing 969: English reviews
Rockhampton, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 weeks ago via mobile

The staff were very friendly and the whole place had a very Aussie feel to it. We enjoyed the whole experience but maybe it's getting a little dated, it might be time to spend some money to start refurbishing. Actually I take that back, I did see some work going on while we were there. Thanks for a great stay... More 

Helpful?
Thank Nevilleo55
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Nevilleeo55, Thank you for choosing to stay with us recently! We appreciate your review and are so pleased to read that you enjoyed your experience with us. We are always making improvements across the property and are currently undergoing some exciting work to our Verandah Bar and Club InterContinental. It would be wonderful to welcome you back for another... More 

Albury, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago via mobile

stayed for a incentive weekend,overall nice resort but lacked a bit of atmosphere. rooms spacious snd beds comfortable breakfast good snd plentful but not inventive like other 5 * properties. dinner on site was fantastic

Helpful?
Thank Kellie K
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Kellie K, Thank you for taking the time to post your thoughts following your stay with us recently, we certainly value your feedback. I am pleased to read that you enjoyed your dinner and I will share you comments with my Culinary team. We hope to have the pleasure of looking after you again. Warmest regards, Monique More 

Hobart, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago via mobile

Im sure in its day this resort was one of the finest on the Gold Coast, however now it looks a little tired and well overdue for a make over. Pools are nice. Bars and restaurants ok. Rooms spacious but in need of an update. Some of the staff are hit or miss. Some are friendly and some not customer... More 

Helpful?
1 Thank Rick B
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Rick B, Thank you for choosing to stay with us recently and then take the time to share your thoughts, we appreciate the feedback. Please accept my sincerest apology that certain aspects of your stay did not meet expectation. I will share your comments with the relevant stakeholders. Thanks again for the feedback and wishing you all the best!... More 

Paradise Point, Australia
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

Enjoyed a one night stay with a work conference. Friendly staff, beautiful location and dinner by the lagoon was highly rated (except for the mosquitoes). Spacious and well appointed rooms with views over the marina. Conference catering is usually predictable, this was not. Well done InterContinental.

Helpful?
Thank LyndaB B
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear LyndaB B, Thank you for your review! We appreciate your time and your feedback. So pleased to read that you enjoyed your work event with us and found the standard of our conference food to be high. I have shared your very kind comments with my culinary team. We shall look forward to the opportunity of looking after you... More 

Brisbane, Australia
Level Contributor
120 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 weeks ago via mobile

I stayed here for 5 days for a work conference, which was also held at the hotel. While the rooms were a little dated, they are spacious and comfortable. The facilities were excellent and the staff were very attentive. We will definitely return!

Helpful?
Thank MissKarlee
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear MissKarlee, Thank you for your review, we appreciate the feedback. Delighted to read that you enjoyed your work conference with us and we shall look forward to the pleasure of welcoming you back for a leisure visit! Wishing you all the best. Monique More 

Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
Reviewed 4 weeks ago via mobile

Stayed for one night for a friend's wedding. We had a room with a lovely view over lagoon. The resort was very well maintained, and room itself was spacious and comfortable. Really enjoyed the swimming pool and lagoon, which was a very relaxing highlight. The resort was also minutes away from shops and restaurants, which was another plus. Only one... More 

Helpful?
Thank dukeohbaby
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear dukeohbaby, Thank you for taking the time to post this review following your recent stay with us, we appreciate your time and the feedback. Delighted to read that you had an enjoyable stay and had a chance to relax by our pool and lagoon. With regards to a late check-out, unfortunately they are not always available and not guaranteed,... More 

Greater London, United Kingdom
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago

We renturned to Sanctuary Cove after 26 years. Hotel is still great & we stayed in a suite overlooking the Marina & close to the village. Hotel is still very nice & the suite was spacious & modern with 2 nice verandahs. The village is a great place to eat with lots of choice of restaurants. There is now a... More 

Helpful?
Thank PaulaOkell
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear PaulaOkell, Thank you for choosing to stay with us again! You would no doubt have noticed lots of changes since your last visit to Sanctuary Cove when the area was almost new - the Marine Village certainly now boasts a wide choice of dining and shopping options as you have noted. The Pines is a magnificent course, out guests... More 

Melbourne, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Although there for work, thoroughly enjoyed my stay. The Food was excellent. Beautiful surroundings, excellent friendly and patient staff. Keep up the Excellence in Customer Service. I will definitely go back but this time it will be with my family who I'm sure will enjoy it as much as I did.

Helpful?
Thank 102andraec
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear 102andraec, Thank you for taking the time to post this review following your recent stay with us! I am delighted to read that you enjoyed your business trip with us and thank you for acknowledging my wonderful team. We shall look forward with pleasure to welcoming you back with your family! Warmest regards, Monique More 

melbourne, victoria
Level Contributor
12 reviews
3 hotel reviews
Reviewed 4 weeks ago

Stayed here on business and it ws quite nice, staff were okay but not super great for a 5 star hotel. Rooms were nice, bed comfy. Only thing i didnt like was the amount of ants and bull ants that were crawling around outside.

Helpful?
Thank dkaylah
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear dkaylah, Thank you for taking the time to post this review, we appreciate your thoughts. Pleased to read that you found the beds to be comfy and I do hope that resulted in a relaxing rest for you. We hope to have the pleasure of welcoming you back again. Best wishes, Monique More 

Level Contributor
7 reviews
Reviewed 27 October 2016

We stayed five nights for our wedding anniversary and it was fantastic. The property is lovely very peaceful and beautiful grounds and pool area. Very close to the marina and made it easy within walking distance to eat out. Breakfast was included in our stay and was also fantastic. The resident Kangaroos were very cute.

Helpful?
Thank Vivienne D
Monique H, General Manager at InterContinental Sanctuary Cove Resort, responded to this review

Dear Vivienne D, Thank you for choosing our resort for your wedding anniversary celebration! I am delighted to read that your time with us was memorable and you had a chance to enjoy our restaurants and facilities as well as explore the neighbouring Marine Village which certain offers an extensive selection of eating options. We hope to have the pleasure... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: RM594 - RM1,308 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
4 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are long way from the main building!”
 of 5 bubbles Dunnie58, 27 Nov 2016 | Read review
“Lagoon facing rooms are best - Rooms out by the chapel are very peaceful and you can get a good view of the Coomera river.”
 of 5 bubbles 007dude2016, 13 Nov 2016 | Read review
“A healthy walk to some of the rooms, check with reception if the walk isnt for you.”
 of 5 bubbles LyndaBB_12, 4 Nov 2016 | Read review
“Rooms overlooking the Marina are close to the village”
 of 5 bubbles PaulaOkell, 1 Nov 2016 | Read review
“I had a room on top floor with views of the pool and the huge cruiser”
 of 5 bubbles 102andraec, 31 Oct 2016 | Read review
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