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InterContinental Sanctuary Cove Resort

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InterContinental Sanctuary Cove Resort
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1,049 Reviews from our TripAdvisor Community

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There are newer reviews for InterContinental Sanctuary Cove Resort
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Showing 1,017: English reviews
Reviewed 2 weeks ago

Great holiday here although a few issues. it took a very long time ( 20 mins + ) to get drinks at the bar, it seemed they forgot to roster staff on. the rooms are very dated but clean and comfortable. The lagoon was amazing and my kids loved it. great variety of activities for family's and the wildlife in...

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Helpful?
Thank Michaw84
Management response:

Dear Michaw84, Thank you for your recent review. I am pleased to read that you had a great holiday with us, and enjoyed our wonderful lagoon, activities and wildlife at the resort. I am sorry that you had to wait a long time for your drinks at the bar. I will ensure that this feedback is passed on to the...

Sydney, Australia
Reviewed 2 weeks ago via mobile

This Hotel has it all, picturesque location, outdoor pool, beautiful lagoon and beach and plenty of activities to keep children amused. The rooms are tastefully decorated and the staff extremely friendly and helpful. There is a small village within walking distance which caters for varying degrees of food tastes, the Italian restaurant probably one of the best I have eaten...

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Helpful?
Thank David107Grafton
Management response:

Dear David107Grafton, Thank you for your recent review. I am pleased to read that you had a great stay at the resort and enjoyed all of the wonderful facilities that we have, as well as the nearby Sanctuary Cove village. Thanks you too for passing on feedback to our Duty Manager during your stay. I hope that we have the...

Reviewed 2 weeks ago via mobile

We have only been here a day after arriving this morning on the midnight horror flight from Perth. We are given access to our room at 9am (wow - very impressive) but a slight error meant it required attention. The staff bent over backwards to ensure we were comfortable and well taken care of during this period. We relaxed around...

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Helpful?
Thank Kereth H
Management response:

Dear Kereth H, Thank you for your recent review. I am pleased to read that you had a great start to your holiday and have enjoyed the facilities and ambience at the resort. Also pleasing is your comments on the food, which I will ensure are passed on to the resort team (including our pastry chef). I hope that the...

Reviewed 2 weeks ago via mobile

Loved everything about the intercontinental sanctuary cove. Great accomodation, great hospitality and fantastic lagoon swimming pool. The New Year's Eve party and fireworks display was a fantastic effort on the hotels behalf. Can't wait to come back here next year!

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Helpful?
Thank Michael C
Management response:

Dear Michael C, Thank you for your recent review. I am pleased that you enjoyed your stay and particularly the New Year's Eve party and fireworks. I will ensure that the team are aware of your comments. We look forward to welcoming you back next year. Regards, Ashley

Melbourne, Australia
Reviewed 2 weeks ago

Stayed here for 1 night with wife and baby for a weekend getaway. Staff were great and friendly. Room itself was nice and clean, but a bit dated, needs a refresh to bring it up to modern standards, saying that it was still sufficient. Buffett breakfast was good and staff were great there as well. Grounds were nice, though they...

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Helpful?
Thank mileagehopper
Management response:

Dear mileagehopper, Thank you for your recent review. I am pleased that you enjoyed your recent stay at the resort with your wife and baby. We look forward to welcoming you back soon. Regards, Ashley

Reviewed 2 weeks ago

We have stayed at this resort for a week at Christmas about five or six times over the years and always enjoy our stay. It is set in stunning grounds with the most beautiful saltwater lagoon pool surrounded by a white sand 'beach', plus another large heated pool, both serviced by a pool bar. There's heaps of sun lounges in...

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Helpful?
Thank Niki J
Management response:

Dear Niki, Thank you for your recent review. It is great to read that you have chosen to stay at the resort many times over Christmas with your family and enjoy each time. Your feedback is very valuable and I will ensure that I share it with the team at the resort. We look forward to welcoming you back to...

Sydney, Australia
Reviewed 2 weeks ago via mobile

My wife and I spent 5 nights this resort with no complains whatsoever. You really do not have to leave the place. The staff were all very accommodating and pleasant. The food was incredible with the breakfast buffet offering absolutely anything you could possibly think of for breakfast. The pool/beach area offers an adult area if needed. Will definitely be...

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Helpful?
Thank gregmX9868YR
Management response:

Dear gregmX9868YR, Thank you for your recent review. I am pleased to read that you and your wife had a great stay with us and we look forward to welcoming you back to the resort in the near future. Regards, Ashley

Melbourne, Australia
Reviewed 2 weeks ago

Service was above and beyond, food excellent, location is amazing for those that know about it, old school amazingness. The pool is the best, and yes, while the rooms are in need of a renovation, give me fantastic service in a magnificent location where everything else is on point, over a contemporary hotel room where everything else is just wrong!...

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Helpful?
2Thank BA300
Management response:

Dear BA300, Thank you for your recent review. It is great to read that you had such a wonderful time at the resort. We are very proud of the fantastic facilities and look and feel of the resort. We also strive to continuously improve our service offering and it is great that you appreciated this aspect of your stay. I...

Reviewed 2 weeks ago via mobile

Friendly staff who are more than happy to go the extra mile. However the dining choices limited on a Sunday stay! One restaurant open in the resort. Also a coffee shop inside the resort would be great...coffee only available at the pool house which was full of kids. . Not sure that I would stay if didn't get a great...

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Helpful?
1Thank Kay O
Management response:

Dear Kay O, Thank you for you recent review. I am pleased to read that you found our staff to be friendly and happy to go the extra mile. I will take your feedback regarding the outlets in the resort back to the team to see where we can improve for the future. I hope that we have the opportunity...

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

We walked in and walked out. The premises is so outdated and the place is like a ghost town so there is absolutely no atmosphere. We were going to have breakfast in the buffet but it was the tail end of breakfast so the food looked ordinary and the price was astronomical for what it was and considering we were...

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Helpful?
1Thank A TripAdvisor Member
Management response:

Dear Wiwo, Thank you for your recent review. I am sorry that you found the resort to be lacking atmosphere and that the breakfast looked ordinary. I will ensure that your comments are passed on to the team at the resort so that we can look for ways to improve our breakfast offering. Regards, Ashley

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. ... more   less 

Additional Information about InterContinental Sanctuary Cove Resort

Address: Manor Circle | Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212, Australia (Formerly Hyatt Regency Sanctuary Cove)
Region: Australia > Queensland > Gold Coast > Hope Island
Price Range: RM529 - RM957 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Sanctuary Cove Resort 4.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Hyatt Regency Sanctuary Cove Hotel Gold Coast
Hyatt Regency Gold Coast
Hyatt Gold Coast
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Sanctuary Cove Resort staff and other travellers.
7 questions
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Questions? Get answers from InterContinental Sanctuary Cove Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a quiet room face the golf course.”
 of 5 bubbles RafaelD950, 16 Jan 2017 | Read review
“we had a pool view room which made it a very quick walk to the pool, bar and breakfast restaurant”
 of 5 bubbles Michaw84, 9 Jan 2017 | Read review
“Splurge on a room with a view of the lagoon pool - stunning!”
 of 5 bubbles 380nikij, 8 Jan 2017 | Read review
“If you want a good view go for top floor pool or lagoon but you will have to hike up the stairs. Keeps you fit between meals.”
 of 5 bubbles 332VickiS, 27 Dec 2016 | Read review
“Motorized carts make transportation between buildings easy.”
  • Entrance to the spacious Suite
  • Very spacious bedroom in the Suite
  • Combined lounge and dining area
 of 5 bubbles Ambrozia, 23 Dec 2016 | Read review
5 of 5
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